UPS Delivery Intercept TM

How-To Guide

UPS Delivery Intercept Introduction

• This UPS Delivery Intercept How-To Guide will provide instructions on initiating

a UPS Delivery Intercept using the following UPS shipping systems:

1. UPS Internet Shipping on ups.comTM

2. UPS CampusShipTM

3. WorldShipTM

4. Quantum ViewTM Manage

5. Tracking on ups.com

2 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

Overview of Delivery Intercept

• At your request, UPS intercepts the package you shipped before it’s delivered

• You can request Delivery Intercept through your UPS shipping or tracking system

at any time

• You select where the package you shipped should go next:

1. Return to shipper

2. Redirect to another address

3. Reschedule for future delivery

4. Hold for pickup

• The interception will be made on the day of scheduled delivery

• You will be charged just $12 per package* for web requests — and only after successful

completion of your request

• The service is available for any domestic ground or air package (U.S. and Puerto Rico)

* No charge for a Will Call request.

* Fee for phone request is $17 per package.

3 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

Using Delivery Intercept with UPS Internet Shipping

on ups.com

4 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

UPS Internet Shipping

1. Log into UPS Internet Shipping on ups.com

2. Click on Shipping tab

3. Select View History, under

Create a Shipment section

4. Request Intercept by selecting

the eligible shipment’s checkbox

5. Select Request Intercept

5 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

UPS Internet Shipping

• For multi-piece shipments, you will be asked to select the individual packages,

then select Next to request the intercept type

1ZXXXXXXXXXXXXXX

1ZXXXXXXXXXXXXXX

1ZXXXXXXXXXXXXXX

6 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

UPS Internet Shipping

6. You will see Request Intercept screen

7. Select the Intercept Type

8. Click on Next and follow the onscreen instructions

7 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

Using Delivery Intercept With UPS CampusShip

8 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

UPS CampusShip

• In order to use UPS Delivery Intercept in UPS

CampusShip, users must first be granted the privilege

by their UPS CampusShip Company Administrator

• Once a user has this privilege, they can make a

Delivery Intercept request through the UPS

CampusShip “View History” link, under the Shipping

tab

9 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

UPS CampusShip Granting User’s Privilege for Delivery Intercept

• Log into UPS CampusShip as Administrator. Then:

1. Identify the shipping privilege assigned to the user by selecting Administration >

Manage Users

2. To change, select Administration again, then select Manage Privileges

3. Select Search Shipping Privileges, then select the Shipping Privilege the user is

assigned to

4. Beneath the Additional Shipping Services (US/PR Only) ensure UPS Delivery

Intercept check box is checked, then select Update

10 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

UPS CampusShip

• Log into UPS CampusShip:

1. Select Shipping > View History (under Begin Your Shipment)

2. Request Intercept by selecting the eligible shipment’s checkbox

3. Select Request Intercept button

4. From this point, users follow the same process they would if the intercept request had

been initiated on ups.com (see slide 7)

1ZXXXXXXXXXXXXX XYZ

Company

11 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

Using UPS Delivery Intercept With WorldShip

12 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

WorldShip

1. Go to the History screen and select the shipment you wish to intercept

─ This can be a single or multi-piece shipment

─ Packages can only be intercepted after PLD (package level detail) has been

transmitted to UPS, and they must be in the history section

13 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

WorldShip

2. Select Intercept

Package(s) from the

Activities menu

14 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

WorldShip

3. A screen will pop up that allows you to

select which specific tracking numbers

you wish to intercept

─ In a multiple-piece shipment, you will be

able to add some or all of the tracking

numbers to the intercept request

• Click Submit List after you have

selected the package(s) you wish to

intercept

15 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

WorldShip

4. WorldShip then opens a browser window that brings up the Shipper

Intercept page on ups.com

─ Shipment information will be carried over from WorldShip

─ From this point, users follow the same process they would if the intercept request had

been initiated on ups.com (see slide 7)

16 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

Using UPS Delivery Intercept with Quantum View

Manage

17 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

Quantum View Manage

• UPS Delivery Intercept is available for eligible packages/shipments in the Outbound and

Alternate Billing Views

• Links to request a UPS Delivery Intercept are located on the Shipment Detail page

• After selecting the UPS Delivery Intercept link, users are taken to the REQUEST

INTERCEPT screen on ups.com (see slide 7), where they can select the Intercept Type.

1ZXXXXXXXXXXXXXXXXX

18 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

Quantum View Manage

Quantum View Manage users can also:

• Reference a UPS Delivery Intercept graphical indicator to quickly determine

which shipments have received intercept requests

• Filter results by UPS Delivery Intercept Request criteria

19 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

Using Delivery Intercept with Tracking on ups.com

20 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

Tracking on ups.com

• To request a UPS Delivery

Intercept, the shipper must:

1. Log into My UPS

2. Have the associated UPS six-

digit account number in their

My UPS Account Summary

3. Track a package/ shipment,

then proceed to the Tracking

Detail page

4. Select Change Delivery

21 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

Tracking on ups.com

5. On the Request Intercept

screen, select the Intercept

Type

6. Click on Next and follow the

onscreen instructions

Note: To request the Deliver to

Another Address option, My

UPS users must authenticate

their account by providing:

─ UPS Account Number

─ Invoice Number

─ Charges Due

─ Invoice Date

─ Control ID

Note: My UPS users who previously registered their UPS six-digit account for UPS Signature TrackingTM or

Quantum View TM Outbound will have automatic access to all UPS Delivery Intercept options. They do not have to

authenticate their account.

22 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY

PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

Thank you