UPS and Jabil Optimized global reverse logistics solutions

In our electronics-dependent world, when customers need repairs or replacements for their high-tech devices, they want simple, dependable service and on-demand information. They want their problems solved fast and an easy returns process. It’s a simple desire for them, but with complications for you.

Without the proper network and systems, turnaround times increase and customer returns are delayed. Multiple hand-offs to multiple providers can drive up your expenses as well as service errors. And the global marketplace puts demands on you for a global network with full visibility, but still with local expertise.

You need a powerful team of experts to help simplify returns, making your return and repair operations more efficient. You need the power of logistics.

That’s what you get with UPS and Jabil — two global leaders in logistics and aftermarket services teaming up to turn your reverse logistics into a competitive advantage.

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Clear advantagesLeveraging UPS’s and Jabil’s logistics and parts-planning expertise, you can help create a better experience for your customers and more efficient and productive operations for you. It’s a win-win in more ways than one. Here are ways UPS and Jabil’s logistics can help.

The power of collaborationUPS and Jabil can empower you with global reverse logistics solutions from two industry leaders. Backed by integrated systems and capabilities, our alliance is designed to ensure collaboration via joint executive sponsorship. Our complementary strengths include:

UPS logistics and transportation

• 15 million+ square feet of high-tech distribution space

• More than 58,000+ Retail Access Points

• Global transport integrated with a warehousing network:– Same day– Air– Ground– International

• World’s largest field stocking location network

Jabil technical services

• 21 million square feet across 55 sites in 21 countries

• Tenured management team with 85,000 employees

• Millions of electronics repairs per year:– 6 million mobile phones– 2 million storage products– 1 million notebooks– 500,000 network and telecom repairs

A global presence, instantlyOur joint global expertise and UPS’s status as the world’s largest customs broker help ensure in-country shipping knowledge and local compliance. In addition, our reliable, proven networks put this worldwide experience to work for you immediately, so you’re not required to invest capital and hours building your own.

Full-service portfolioBenefit from a comprehensive suite of services from one source to meet all your reverse logistics needs:

• Order Fulfillment

• Next- and Same-day Transportation

• Returns/Return Merchandise Authorization Processing

• Whole Unit and Component Repair

• Assembly/Customized to Order

• Screening/Return to Vendor

• Procurement

• Planning and Inventory Funding

• Call Center/Tech Support

• Importer/Exporter of Record

• The UPS Store® Pick up/Drop off

Multiple service modelsFlexibly accommodate customer demands that vary by geography, product type and channel:

• Regional logistics and technical centers

• Country-level co-located logistics and technical centers

• Field stocking locations to expedite forward and reverse flows

For more information, go to ups.com/contractlogistics

Grow Your Business

• Establish a global network affordably

• Expand in-country expertise

Reduce Cost to Serve

• Decrease trans-portation spend

• Eliminate handles

• Reduce capital expense

Increase Service Quality

• Decrease repair turnaround time

• Improve global visibility

• Offer consistent customer support