Upper Int Unit 1 Students Book

8/3/2019 Upper Int Unit 1 Students Book

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in companyUPPER-INTERMEDIATESTUDENTS BOOK WITH CD-ROM

Mark Powell

SECOND EDITION

SK

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TOP

IC

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CEF LEVELB2C1


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SKiLLS

1 BUSineSS Or pLeaSUre?

All things being equal, people will buy from a friend. All things being not quite

so equal, people will still buy from a friend.

MARk McCoRMACk, What they Dont teach you at harvarD Business school

1 How important do you think it is to actually like the people you do business with?

2 Read these two short extracts rom dierent business articles. Is the point they are making equallyvalid in your country?

Birthplace

Family Home

Studies

Employer

Current projects

Plans

LanguagesTravels

Sports

Previous employers

Interests

www.CareerBuilder.com

A study at the Stanord University School o Businesstracked MBAs ten years ater they graduated. The

result? Grade point averages had no bearing on their

success but their ability to converse with others

did. Being able to connect with others

through small talk can lead to big things.

WhenJackWelch

gaveaguestlecture

atMITsSloanSchool

ofManagement in

2005,someonein

thecrowdasked,

Whatshould webe

learninginbusiness

school? Welchsreply:

Justconcentrate

on networking.

Everythingelseyou

needtoknow,you

canlearn onthejob.

Fortune

magazine

3 How good are you at small talk? You are going to practise networking with a business contact.a First, briey note down some inormation about yoursel in the chart below. Omit or change any o

the topics you want to.

6 01BuSineSS oR PLeASuRe?


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b Work with a partner to set the scene o your conversation.Where are you at a conerence reception, a socialevent, in the coee break at a training seminar? Are youenjoying yoursel? How did you travel there? Whats theweather been like? Whats been happening in the newslately?

c Swap personal inormation with your partner and usethis and the scene you built up in b as the basis or yourconversation. How long can you keep the conversationgoing? The language in the conversation phrase bankmay help you.

4 How did the conversation go? Which topics had the mostmileage? Did you fnd anything in common?

COrpOrate entertainment1 The Japanese economy has had its ups and downs, but Japanese frms continue to spend around$40 billion a year on corporate hospitality. Can that kind o money ever be considered well spent?Should it be the frst thing to cut in a recession? How can entertaining clients and colleagues be goodor business?

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is s ar ?

i ar y is a rg?

i drsad y sd

Am i rg g y ?

A, i s. S, ?

o, as rsg, bcas i

Rally? tas a ccdc!

S, ll m mr ab

is r a ?

wll, s b c alg y.

2 Complete the extract rom a corporateentertainment companys website using the words inthe box. Are you persuaded by what it says?

bx cls xprc mmbrs

fc rcp rlasps sassrvc sg am vg

3 1.01A group o Russian business people,who are about to collaborate with you on a majorinternational project, is visiting your Londonofce. As part o the planning committee, its yourjob to decide on a special event to celebrate theirvisit. Listen to some o the suggestions o the othercommittee members and take notes.

4 Work in two groups to fnd out about our dierentevents you could take your Russian visitors to. GroupA turn to page 138. Group B turn to page 147.

5 Pair up with someone rom the other group anddiscuss the options. Prepare to briey present yourrecommendations.

What better way to build and maintain

(a)_________ with key (b)_________

and to reward star (c)_________ o your

(d)_________ than to oer them a unique

and unorgettable (e)_________ ar away

rom the pressures and constraints o

an ()_________ environment? Whetherits ront row (g)_________

at the Metropolitan

Opera in New York, a

VIP (h)_________ at

the World Cup Final, a

private (i)_________ at

the Guggenheim Gallery

in Bilbao or a champagne

(j)_________ at the Paris

Ritz, we can provide the

ideal (k)_________

and frst-class(l)_________ that

will leave your

guests simply

saying Wow!

01BuSineSS oR PLeASuRe? 7


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maKing COnVerSatiOn1 1.021.03 Listen to some business people chatting at two corporate events and answer the questions.

Conversation 1

a Whats the connection between Helen Keating, JamesMcRae and Alan Sullivan?b When Helen asks James Mind i I join you?, how does he

reply?N a a . B m g .

c What excuse does Helen make or leaving the rest o theparty?

d Two o the ollowing mean That cant be true. Which two?Youre joking!Youre ooling!Youre kidding!

e Helen and James use several expressions to reer to

memories. Can you remember the frst three words o eachexpression? Contractions (its, youre etc.) count as one word.

1 somewhere beore?2 me to orget a ace.3 recognised you.4 back to me now.5 remember spending most o the

evening fghting o some creepy little guy called Alan.Conversation 2

a How would you describe relations between Mr Ishida and Mr Thompson?warm amicable cordial cool strained rosty

b Mr Thompson uses the word so fve times during the conversation:

Why does he need to use it so oten? Whats the equivalent word or expression in your ownlanguage?

c Mr Ishida says hes too old to play table tennis now. Mr Thompson replies Oh, Im sure thats nottrue. Is he:paying Mr Ishida a compliment? calling him a liar?

d Mr Thompson tries to use his background knowledge to keep the conversation going. Complete hisremarks below.1 I h youre quite a tennis an.2 I u the Japanese are world table tennis champions.3 I s the Nikkeis looking strong. That m be good news or you.4 I r somewhere that things were improving. Or a I mistaken?

e What word is Mr Ishida avoiding by saying the ollowing?Not at the moment, thank you. Not really. Not especially.Not any more. As a matter o act, ...

So, Mr Ishida, let mereshen your glass.

So, how are youenjoying the match?

So, tell me, have youbeen to one o these bigtournaments beore?

So, do you still play?

So, shall we returnto our seats?



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Pp

Write down eight alse (but believable) statements about yoursel, your job, your amily, yourinterests, your company or your country. When you are ready, swap lists with a partner.

Py

Imagine the two o you are chatting at a conerence or corporate event.Take it in turns to make wrong assumptions about each other using the listsas a starting point but adding remarks o your own i you can.

e.g. I hearyoure based in Rotterdam.

I understandyoure a keen golfer.

I believeyour companys about to be involved in a merger.

I read somewherethat Russia will be joining the EU soon.

Your objective is to get the other person to say no. Their objective is the same.Use the expressions opposite to help you avoid saying no.

Whoever says no frst loses.

2 Work with a partner. Practise avoiding saying no.

3 1.041.05 Listen to some business people chatting at the other two corporate events youdiscussed and answer the questions.

Conversation 1a What sort o people are the Hamiltons? Compare your impressions with a partner.b Put the words in the ollowing greetings and introductions in the correct order.

1 Dan call please me2 meet last to both pleasure at a you3 mentioned name Julians course your o4 Fiona calling me mind do dont you you you?

c Its common when someone joins a group at a party to tell them a bit about the conversation youvejust been having. Complete the ollowing:

discussing saying talking trying wondering

a what a marvellous party this is.b these new tax laws theyre bringing in.We were just c about you how are things?

d what this pile o dirty laundry was doing in an art gallery.e to work out what this whole thing must have cost.

d Why does Dan say to Alistair I wonder i we could have a word? when theyre already talking?e All the expressions below mean Im going. Which also mean but Im coming back? Some o them

were in the conversation you just listened to.Its been nice talking to you. Would you excuse me a moment?Ill have to be going. Ill be right back.I youll excuse me. Is that the time?

Dont go away. Ill catch you later.

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bk

n vry.

n rally.

n spcally.

n xacly.

n y.

n ay mr.

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n as ar as i .

Acally,

As a mar ac,

The no-no game



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Conversation 2

a Do Tom and Ricardo do a deal?b What expression does Tom use to switch rom discussing motor racing to discussing business?

T o races, hows the South Arican bid going?

c Complete the expressions below. They were all in the conversation you just listened to. Contractions(Id, wouldnt, whos etc.) count as one word.1 Glad make it.2 I missed it or the world.3 Theres like you to meet.4 Cant standing there with an empty glass.5 So, person you wanted me to meet?6 I two know each other already.7 Ill two to chat. See you later.

d What do the ollowing remarks tell you about Ricardo and lises relationship?

4 Work with a partner. Practise paying and receiving compliments.

5 They say Flattery will get you everywhere. How important is it in your culture toa pay people personal compliments?b compliment them on their work?Does it depend on how well you know each other or how senior you are? Is it dierent or men andwomen? Can it ever be risky?

Ricardo and I goback a long way.Neither have you.Charming as ever.

Long time no see.

You havent changeda bit. Ill have whatever

youre having.

Pp

Spend a ew minutes thinking o compliments you could payyour partner. Use the expressions opposite to help you.

Py

When you are ready, start exchanging compliments withyour partner. Respond to each compliment you receive inan appreciative but modest way. See who can give the mostcompliments in under a minute!

The muTualaPPreciaTion game

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hy, c !

wa (a) brlla/aasc/abls ...!

Y , a/s ... rally s(s) y!

i (rally) l yr ...! wr dd y g /m?

By ay, y dd a gra jb

mg/prsa r day.



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6 According to Dale Carnegie, author o the all-time best-selling people skills book How to WinFriends and Inuence People, You can make more riends in two months by becoming interested inother people than you can in two years by trying to get people interested in you. Work with a partner topractise keeping up a conversation.

First choose just three hot buttons rom the list below topics you are especially interested in talkingabout, but dont tell your partner what they are!

Then take turns to ask each other questions rom the list. Whenever your partner asks you about one oyour hot buttons, you should speak enthusiastically about the topic or a minute or so. I the topic is nothot, then just reply very briey and ask your next question.

Whenever you or your partner hit a hot button, you score fve points. When you miss, you lose onepoint.

The game ends ater ten minutes or when one o you has hit all the others hot buttons. Whoever has themost points at the end o the game is the winner.

Tp cvt tt ht t?

THE EVENT How are you enjoying ...? Hot/NotDo you attend a lot o these things?

THE WEATHER Isnt this weather ...? Hot/NotApparently, the orecast is or ...

WORK Hows business? Hot/NotI hear ...

RECENT NEWS Have you heard about ...? Hot/Not... news, isnt it?

THE ECONOMY I see the stock markets are ... Hot/NotIts probably a good time to ...

SPORT Are you into sport at all? Hot/NotDid you see the game/match on ...?

MUSIC What kind o music are you into? Hot/NotHave you heard ...s latest album?

MUTUAL FRIENDS Do you know ..., by the way? Hot/NotS/hes a bit/very ..., isnt s/he?

MOVIES Have you seen any good flms lately? Hot/NotI quite liked

BOOKS Have you, by any chance, read ? Hot/NotI read quite a lot o

TRAVEL Do you get to do much travelling? Hot/NotHave you ever been to ...?

GADGETS Have you seen those new ...? Hot/NotI wonder i theyre any good? I heard ...

CLOTHES/JEWELLERY I like your ... Where did you get it/them? Hot/NotI suppose it/they must have cost you ...?

HOLIDAYS Have you been away this year? Hot/Not

I was/We were planning to go to ...

FOOD/DRINK Shall we get ourselves ...? Hot/NotWhat would you like? How about ...?

The hoT buTTons game



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01 BUSineSS Or pLeaSUre?

LangUage LinKS

Vocabulary: Small talk

1 Put the conversation in the correct order.1 We were just talking about this new sports centre

theyre building. Do you play any sport at all, Kim?Not yet, no. Why, are you doing something?Against Real Madrid? No, I missed it. I had to go to abirthday party.No problem. Oh, beore I orget. Ive got two tickets tosee them in Manchester i youre interested.No, me neither. Talking o ootball, did you see thematch last night?Oh, right. Thanks or telling me. Incidentally, haveyou still got my Rolling Stones CD?Me? Well, not really. I used to play a bit o ootball.No, nothing special. By the way, sorry to talk business,but did you remember to send that estimate to Clive?Pity. It was a great game. On the subject o parties,have you made any plans or New Years Eve yet?Did you? Me too. I was never any good, though.Oops! Yeah, sorry. I meant to give it back to you. Illbring in it tomorrow. Thanks or lending it to me.Yeah, I sent it yesterday. Oh, that reminds me. Clivesaid to tell you he wont be able to make Thursdaysmeeting. He said hed call you.

13 Are you kidding? O course Im interested! Ive neverseen them live.

2 Find six expressions in 1 to guide the conversation orchange the subject.a I , ...b T o ...c B the w , ...d B I , ...e T r me, ... O t s o ...

3 Which words and phrases in 1 could you replace

with ?a Not so ar. d Shame.b Not to worry. e So did I.c Nor me. Are you joking?

Grammar: Tense review

1 Try to complete the tense quiz in under fve minutes.1 He leaves at fve means

a today b every day c either2 Were having a meeting means

a now b soon c either3 Proftswent up. Are profts up now?

a yes b no c maybe4 Profts have gone up. Are profts up now?

a yes b no c maybe5 Hes gone. Is he here?

a yes b no c maybe

2 Read the e-mail and underline the best grammaticalchoice in each case.

6 Ive just been. Am I back?a yes b no c maybe

7 When I arrived hewas just leaving. Was he there whenI arrived?a yes b no c we dont know

8 When I arrived hed just left. Was he there when Iarrived?

a yes b no c we dont know9 Ive tried to phone her. Am I still trying?a probably b probably not c we dont know

10 Ive been trying to contact her all morning. Am I stilltrying?a probably b probably not c we dont know

From: Charles WellcomeTo: Deborah Newton, Stephen Clark, Willem Maes, Tatiana

Korbutt

Subject: This years client hospitality event

Dear all

As you (1) know / are knowing, the annual clienthospitality event (2) is fast approaching / will fastapproach and, as yet, we (3) did not make / havenot made a fnal decision on where to hold it thisyear. One or two o you (4) already came forward/ have already come forward with suggestions,which (5) are currently considered / are currentlybeing considered, but, as we (6)will have to / are

having to make the necessary arrangements quitesoon, Id like everybodys input on this asap.

What I particularly (7)want / am wanting to avoidis a repetition o the fasco we (8) had / have hadlast year at the showjumping event. Apart rom theact that very ew o our clients (9) have / are havingeven the remotest interest in the sport, the atrociousweather (10) meant / was meaning that we(11)walked / were walking backwards and orwardsthrough the mud between the showring and thehospitality tent all day. The whole thing (12)was/ has been a complete disaster. People (13) stillcomplained / were still complaining about it six

months later!This year we (14) have planned / had planned todo something more cultural like go to the opera oreven a musical, but (15) Ive wondered / Ive been

wondering i this is a good idea. A musical event(16) doesnt seem / isnt seeming to be the bestplace to network. We can hardly ask the singers tokeep the noise down while we all (17) have / willhave a good chat!

I (18) do think / am thinking, however, that anindoor event (19) makes / is making most sense, socan I ask you to (20) think / be thinking along thoselines over the next ew days? (21) Ive scheduled / Idscheduled a meeting or next Friday to discuss the

matter urther. So, (22) Im speaking / Ill speak toyou all then.

Charles



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You use the Past Simple to talk about fnished past actionsor states (I studied engineering at Oxord, I was a happychild). Phrases like last week, a year ago, in 2006 etc. makethe time reerence clear.

You use the Past Continuous to talk about an action inprogress in the past (The company was losing money). ThePast Continuous gives the background to more importantevents which are in the Past Simple.

You use the Past Perfect to emphasise that one eventhappened beore another in the past (By the time I letcollege, Id already decided I didnt want to be a lawyer).

Some state verbs like think, know, understand and seemare not generally used in the continuous orm unless themeaning is dierent: I think = I believe; Im thinking = Imconsidering something.

will is a modal verb and, amongst its other uses, one omany ways o talking about the uture (Ill see you later).

You use the Present Simple to talk about permanent acts(Im Spanish), routines (I get home at seven each evening)and scheduled uture (The bus gets in at one).

You use the Present Continuous to talk about current,

perhaps temporary, activities and situations (Im staying atthe Hilton) or uture arrangements (Im ying to Rome inthe morning).

You use the Present Perfect to talk about things thatstarted in the past and continue up to the present (Itsrained or a ortnight), personal experiences no matterwhen they happened (Ive only ever snowboarded once) andthings which have an immediate consequence (Ive lost mycar keys). Words like already,yet and since are oten in thesame sentence as a present perect verb.

You use the Present Perfect Continuous to talk about

things that started in the past and may be recentlycompleted or not yet completed (Shes been rearrangingher ofce, Ive been working here since January 2002).

Phrase bank: Making conversation

Read the ollowing tips on how to master the art o small talk. Match each o the tips to ourthings you might say. The frst one has been done or you as an example.

The art of small talk1 Use what you already

know about people tostart up a conversation.

b 2 Try to bring peopleinto conversation withothers you know.

3 Show enthusiasm;pay people you knowwell the occasionalcompliment.

4 Be careul not tocontradict people too

directly.5 Change the subject

smoothly by reerringto what others havesaid.

6 Dont break o theconversation tooabruptly at the end.

Oh, ha reminds me: were supposedo be meeing Leo a seven.

I hear you speakCanonese, is ha righ?

b

Is ha he ime? I mus be making racks.c

Kenichi, heres someone Id like you o mee.d

Well, is been really nice alking o you.

Erm, well, no exacly, no.

Im afraid Ill have o be going.Bu le me give you my card.

h

Lisa, we were jus alking abou hepropery slump you know a lo abou his.

f

Hey, has grea news!You mus be pleased.

j

Talking of sock markes, hows

he DAX doing hese days?

kI undersand youused o work for 3M.

Funny you should say ha, somehingvery similar happened o me.

l

Ingrid, come and join us. Wewere jus alking abou you!

Congraulaions on he promoion, by he way!

As a mater of fac, I don no really.o

Youre looking well. Been on holiday?

If youll excuse me, I musrush. Cach you laer.

q

Youre Mia, aren you? Rachelasked me o say hello.

Well, has no enirely rue,bu I know wha you mean.

sNice wach! Is i new?

On he subjec of he merger,have you heard he laes?

u Les see wha Max hinks. Max,weve go a quesion for you.

vAcually, is no asbad as you migh hink.

w I couldn help noicingyour accen. You musbe from New Zealand.

x

Upper Int Unit 1 Students Book

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