Upgrading to HP Asset Manager from Asset Center: tips, tricks, and lessons learned
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Transcript of Upgrading to HP Asset Manager from Asset Center: tips, tricks, and lessons learned
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©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Upgrading to HP Asset Manager from Asset Center: tips, tricks, and lessons learned
Victor Adao, Kaiser Permanente
Russell Parker, Minerva Enterprises
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Minerva Enterprises
Consulting firm focused on
IT Asset / Financial / Service
and Software Management
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Kaiser PermanenteCare Delivery
36million
hospitals
54thousand
physicians and nurses
36
doctor office visits in 2009
431 medical office buildings
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Kaiser PermanenteAncillary
prescriptions filled129million
lab tests performed
imaging studies performed
61million
8million
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Kaiser PermanenteHealth Plan
8.6million
members across ten states
and the District of Columbia
ranked Medicare health plan
in the nation
42billion
revenue in 2009
#1
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Kaiser Permanente’sHistory with AssetCenter
• Using AssetCenter for almost a decade
– Initially deployed AC 3.6 in 2000
–Reimplemented with AC 4.2 in 2003
–Upgraded to AC 4.4.1 in 2005
–Upgraded to AM 5.20 in 2010
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Kaiser Permanente’sIT Computing Portfolio
• 300,000 Workstations and Desktops
• 100,000 Laptops and Notebooks
• 25,000 Servers and 1000 Racks
• 2,000,000+ Software Installations
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Kaiser Permanente’sAdditional IT Portfolio
• 350,000 Monitors and Displays
• 70,000 Network and Telecom Devices
• 6,000 Leases and Maintenance Contracts
• 120,000 Printers and Other Devices
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AM 5.20 Upgrade Benefits
• Coming EOL for AssetCenter 4.4
• New functionality in Asset Manager 5.20
– Eliminate old customizations now standard
– Performance Enhancements
– Support for DB2 9.x and WebSphere 5.x
– Business Services and enhanced SW Asset Module
– New Web Services based client
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Infrastructure Technology
Not just an AssetCenter Upgrade…
• DB2 8.2 to DB2 9.1
• WebSphere 5.x to WebSphere 6.x
• AssetCenter 4.4.1 to Asset Manager 5.20
• Connect-It 3.5 to Connect-It 3.91
• Tivoli Inventory to BigFix Discovery
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Savings from Upgrade
• Eliminated IBM maintenance costs
• Eliminated hardware costs legacy versions
• Newer shared infrastructure environments
• Aligned to Green initiatives
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Organization Challenges
• SOX Separation of Duties Considerations
• Shared Infrastructure
• Siloed Functional Areas
– Application Administration
– Database Administration
– System Administration
• ~400 distributed users across North America
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Connect-It Lessons Learned
• AM 5.20 Requires a minimum of CIT 3.91
• Lots of subtle differences between 3.5 & 3.9
– Could not just be opened in CIT 3.91 and save
– Unicode Character set
– API Behavior Changes
– More stringent Integrity checks in 3.9
• Connect-It effort was about six man-months
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Pre-Upgrade Database Cleanup
• History Records (amHistory)
• Database Options (amOption)
• Software Installations (amSoftInstall)
• Inventoried Models (amInventModel)
• Features (amFeature and amFV*)
• User preferences (amSysConfig)
• Workflow Instances (amWfInstance)
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Pre-Upgrade Database Cleanup
• History – 33 Million amHistory Records
– Determine and Delete unneeded History
– Reduced History by ~10 Million records
– Added functionality to archive History
• Database Options – amOption Records
– Delete all old OAA based AC4 Web records
– Delete OPTSECTION Like 'person%';
– Delete OPTENTRY Like 'e_%‘ or 'userpref%';
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Pre-Upgrade Database Cleanup
• Purge Software Installations
– Delete all Software Installation records from amSoftInstall and amPortfolio via DB2 directly after reviewing process with HP AM Support/Dev
– Back out AC4 Compact SW Installs Whitepaper
– Switched Discovery Source from TIM to BigFix
• Inventoried Modes (amInventModel)
– Purge old Tivoli Inventory Manager mappings
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Pre-Upgrade Cleanup in AC 4.4
• Features (amFeatures/amFV*)
– Identity and Purge unneeded Features
• User Preferences (amSysConfig)
– Delete Records where CFGSECTION Like 'User%
• Workflow Instances
– Purge amWfOccurEvent
– Purge amWfWorkItem
– Purge amWfInstance
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AC4.4 Database Preparation
• Drop external Views and Indexes
• Update fields which had a default = NULL
to have a value of “” or 0
• Drop and Reorg amSoftInstall definitions
• Rename Tables with long names and “_” ’s
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Apply AC4.4 Pre-Migration DBB
• Remove Customization for Compact Software Installations (from HP Whitepaper)
• Remove other Customization now OOB
• Remove “Sys” from all Sceen and View names
• Added “KP” Screen Set to all Custom Screen
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RDBMS Changes
• Take a Cold Backup of the Database
• New Table Spaces for Indexes, Data and LOBs
• Changed to 8K Pages from 4K pages
• Make sure DBA’s allocate enough space!
• Optimization to use Sequences not amCounter
• Delete objects not in the DBB
– Database views, Indexes…etc
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AC 4.4.1 to AM 5.20 Migration
• Take a another Cold Backup of the Database
• Use AM 5.20 Application Designer
– Must have a connection with No Owner
– Must be on > Win 2000 because of AutoPass
• Execute Migration Upgrade Import Script
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Apply Post Migration SQL/DBB
• Alter Tables to add or rename old Fields and eliminate “_”’s from the SQLNames.
• Reduce SQLNames to 18 characters
• Create new Tables
• Run SQL to set initial values on new fields
• Create Triggers
• Created new Indexes
• Create new DB Views
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Copy Feature Data to Fields
• Some Features had valid data
–Used direct SQL to copy Feature Values
–Used direct SQL to delete Feature Values
–Delete Features manually from Client
–Validate SQL Scripts with HP Support
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Validate Database Views/Rights
• Confirm Existence of Database Views
• Perform Grants on various Objects
–New or Altered Tables
– Stored Procedures
– Sequences
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AM and DB2 Client Settings
• Settings for AMDB.INI File
– Added “FetchingArraySize=1000”
– Added “ImportCounterCache=1”
• Left Outer Join Registry fix for Crystal Reports
• ADBC Driver Registry fix
• Add “ReOpt=3” to DBCLI.INI file
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Post-Upgrade Data Changes
• Removing the “sys” from “SZ_Option” field
• Migrate Search Wizards to Views
– Rename View to the name of the Table
– Delete the Search Wizard
• Add “KP” screen set after “Views” entry
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Post-Upgrade Data Changes (cont)
• Update the amNature “computer type” field
• Missing constraints in AC allowed duplicated
• Change from User Profile to User Roles
• Populate all Functional Domain links
• Reset Database Options (Ex: PasswordLib)
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New or Updated Workflows
• Duplicate Workflow Bug Workaround– AM5.20 does not duplicate Workflows properly
• Updated/Optimized AC4.4 Workflows– Took opportunity to assess existing Workflows
• Newly created Workflows for AM 5.20– Took the opportunity to add new functionality
– Combined and/or eliminated several
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New or Updated Wizards
• Set/Reset User Account Wizard– Changes needed due to new User Roles
• Password Wizard and Script Library
• Updated/Optimized AC4.4 Wizards– Took opportunity to assess existing Wizards
– Combined and/or eliminated several
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Final Thoughts
• You can never plan enough
• You can never test enough
• Use Support and Get Help
Go For It!
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Contact Information• Victor Adao, Business Consultant Specialist
Kaiser Permanente IT IMG: Asset Management ProgramOffice: 916-251-7008Email: [email protected]: https://www.kaiserpermanente.org/
• Russell Parker, Founding PartnerMinerva EnterprisesOffice: 858-663-9413Email: [email protected]: http://www.MinervaE.com/
Come see us at booth 308
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32 ©2010 Hewlett-Packard Development Company, L.P.
To learn more on this topic, and to connect with your peers after
the conference, visit the HP Software Solutions Community:
www.hp.com/go/swcommunity
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