Alexa D. Roy

71 W Blake Ave. Columbus, OH 43202 Roy.186@osu.edu (708)-595-1756

EducationThe Ohio State University Columbus, OhioBachelor of Arts in Sociology Graduation May 2016Minor in Public Health Major GPA 3.7

Relevant Experience

Barnes and Noble College BooksellersBookseller Process and review online merchandise orders for accuracy and completion and resolve

customer complaints as received.Columbus, OH

July 2013 - Present

Recruit and train new employees to deliver exceptional customer service. Aid the general managers with visual displays throughout the store while maintaining corporate guidelines, creating

appealing and captivating displays, which promote customers to explore the entirety of the store. Reorganize and restock sales floor as necessary to meet customer needs. Performs routine clerical duties in each department, including data entry, answering telephones, and helping

customers. Train new hires in every department of the store, including Café, Textbooks, Web Order Processing, Trade Books,

and General Merchandise.

Sloopy’s Café at Barnes and Noble Columbus, OH

Barista August 2014 - Present Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such

as, espresso, espresso, café latte, and cappuccino. Maintains safe and healthy work environment by following organization standards and sanitation regulations. Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and

improving the appearance of the store and coffee bar. Generates revenues by attracting new customers; defining new and expanded services and products.

Barnes and Noble College Booksellers Columbus, OH

Department Manager – Café August 6, 15 - Present Develops and executes sales and profit plans that are in-line with budgetary goals. Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory

levels, labor, supplies and expenses. Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor

costs. Maintains a clean well-merchandised store, following visual presentation plans and standards. Consistently monitors, coaches and encourages team members to meet the Company’s service standards. Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise

and equipment. Demonstrates the ability to lead, effectively communicate, and champion The Ohio State Barnes and Noble’s

principles, regulations, and standard operating procedures. Continually develops team members, establishing specific performance objectives, and measuring team member

performance regularly. Coaches and counsels team members for improved performance, documenting developmental plans as necessary.

ResearchStudent Assistant Assist a professor with research on Senate Bill 5 Issue 2: Unions and Collective Bargaining. Columbus, OH

Read an array articles and press releases to analyze and create a database of the public opinion on Senate Bill 5 Issue 2 in an Excel spreadsheet.

Spring 2015

Research

Assignment Use government data to, analyze, map factors, and find trends and correlations in data set. Utilized statistical analysis to find a positive correlation between spirituality and mental health based

on census data collected in 2010.

Columbus, OHSpring 2015

ResearchCommunity Health Needs Assessment Locate areas of concern in Franklin County and analyze data relevant to Columbus, OH to identify

areas of increased vulnerability and health disparities based on levels of poverty and education. Create a policy memo asking Columbus government officials to address infant mortality, providing

suggestions and statistical reinforcement.

Columbus, OHSpring 2016

Additional ExperienceInternshipPublic Health Marketing/Post-Production Raise awareness on Public Health issues via the Wexner Medical Center’s website and YouTube. Columbus, OH

Aid as a post-production assistant by editing film quickly to meet deadlines and time restraints. Create infographics on women’s health and cardiovascular disease in conjunction with the Wexner

Medical Center’s communications team. Assist with the entirety of the creative process, including writing scripts, assisting with lighting, setting

up sound equipment and filming.

Summer 2014/15

Leadership Experience

Alpha Kappa Delta Sociology Honors Society - PR, Marketing, and Recruitment Chair Create recruitment initiatives and coordinate with relevant groups on campus to promote activities. Build our chapter’s resources by researching and contacting community services and providing

our members with information and additional volunteer opportunities.

Columbus, OH

Buck-I-Serv, Participant, Team Leader October 2015 Work within an impoverished Biloxi community in human services and environmental repair. Biloxi, MS Lead a team of 10 Ohio State students to New Orleans’ at the Lower Nine Organization

headquarters. Coordinate group activities, mediate peer disputes, supervise the members on site, and maintain a

safe work environment for my group and myself.

New Orleans, LA

Appalachia Service Project , Team Member Assisted a team in renovating and rehabilitating homes around West Virginia. I maintained

connections and facilitated a positive working environment.West Virginia

Summer 2013

Ohio Welcome Leader, Volunteer Usher Assist incoming OSU students in locating their dorms on arrival. Participate in a number of team building and leadership activities to ensure a smooth transition into

college life.

Lower Nine Organization, Ohio Ambassador Raise awareness of the charity and its work within the community. Develop web-based fundraising initiatives. Motivate and facilitate supporters of the Lower Nine Organization to maximize funds.

Columbus, OHFall 2013

Related Skills

Computer: Adobe Photoshop, Adobe Premiere, Motion Software, Microsoft Suite, STATA

Language: Basic-Intermediate Spanish

Honors

The Ohio State University Humanities Scholar Dean’s List – Fall 2014, Spring 2015, Fall 2016