Updated Resume for James Hawkins 12_10
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James Hawkins Cell: 214-228-9180 E-mail: [email protected] I am currently looking for a position that will utilize all my current skills to add value and offer new challenges. My leadership abilities will provide an asset to any potential employer. Technical Profile Office 365\Exchange Online Support Escalation Engineer from Wave14 onward Leading member of Outlook Escalation Team with 12+ years’ experience Outlook 2007, Outlook 2010 SP1, and Outlook 2013 Beta Engineer Site expert on Outlook Custom forms, Outlook Automation –Scripting\macros MCSD in VB and MCAD in C# Experience Dec. 1998 - Feb. 2000 CompCon Tech (Contracted to Microsoft Corp.): Outlook Support Engineer for Outlook Tier and Tier 2 support CompCon Tech’s timecard gatherer for other contracted support Helping to train new hires and full-time Microsoft Employees transferring over to Outlook Support Mar. 2000 – Present - Microsoft Corp.: Senior Support Escalation Engineer for Office 365|Exchange Online, Outlook Escalations, and SharePoint Escalations Assisting Office 365\Cloud customers with the setup and configuration of their tenant, resources, and users. Resolution of over 200 Office 365 client issues with Outlook, Outlook Web App, and mobile devices. Training of Exchange Online\O365 Support personnel on in-depth Outlook troubleshooting and trace analysis across all support sites. Both US and abroad. Trained the first two Outlook teams in Bangalore, India. Spent several weeks onsite for each class delivering new to product information and then more in- depth troubleshooting techniques. Trained the first and only Outlook team in Fargo, ND. Became a mentor to the team members for 4 yrs. Leading Outlook engineer on several Betas for Microsoft Office Outlook. 2007 SP1, Outlook 2010, and Outlook 2013. Delivering the upgrade training to Texas’ Outlook Support Escalation teams. Leading Outlook subject matter expert in Custom forms and Basic Outlook Automation\development, resolving over 200 custom Outlook forms, scripts, and macro issues for my customers.
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Transcript of Updated Resume for James Hawkins 12_10
James Hawkins Cell: 214-228-9180 E-mail: [email protected]
I am currently looking for a position that will utilize all my current skills to add value and offer new challenges. My leadership abilities will provide an asset to any potential employer.
Technical Profile
Office 365\Exchange Online Support Escalation Engineer from Wave14 onward Leading member of Outlook Escalation Team with 12+ years’ experience Outlook 2007, Outlook 2010 SP1, and Outlook 2013 Beta Engineer Site expert on Outlook Custom forms, Outlook Automation –Scripting\macros MCSD in VB and MCAD in C#
Experience
Dec. 1998 - Feb. 2000 CompCon Tech (Contracted to Microsoft Corp.): Outlook Support Engineer for Outlook Tier and Tier 2 support
CompCon Tech’s timecard gatherer for other contracted support Helping to train new hires and full-time Microsoft Employees transferring over to Outlook Support
Mar. 2000 – Present - Microsoft Corp.: Senior Support Escalation Engineer for Office 365|Exchange Online, Outlook Escalations, and SharePoint Escalations
Assisting Office 365\Cloud customers with the setup and configuration of their tenant, resources, and users. Resolution of over 200 Office 365 client issues with Outlook, Outlook Web App, and mobile devices. Training of Exchange Online\O365 Support personnel on in-depth Outlook troubleshooting and trace analysis across
all support sites. Both US and abroad. Trained the first two Outlook teams in Bangalore, India. Spent several weeks onsite for each class delivering new to
product information and then more in-depth troubleshooting techniques. Trained the first and only Outlook team in Fargo, ND. Became a mentor to the team members for 4 yrs. Leading Outlook engineer on several Betas for Microsoft Office Outlook. 2007 SP1, Outlook 2010, and Outlook 2013.
Delivering the upgrade training to Texas’ Outlook Support Escalation teams. Leading Outlook subject matter expert in Custom forms and Basic Outlook Automation\development, resolving over
200 custom Outlook forms, scripts, and macro issues for my customers. Creation of over 250 custom scripts, macros, add-ins, and applications that have been used by Microsoft customers
and fellow employees to fix issues, automate processes, and improve their productivity. Due to my level of knowledge and skill in this space, I collaborate very often with the Exchange Messaging teams –Administration, Connectors, and Client Connectivity, SharePoint, and Lync Client teams.
Debugging Experience: Windows debugger (wndbg.exe) to analyze crash and hang dumps and iDNA captures. Trace log analysis of Outlook troubleshooting log output. Fiddler and Network Monitor for the analysis of network trace captures from Office 365\Cloud clients.
Education
AAS – Welding Technology from Belleville Area College
117 hrs. toward BS in Industrial Technology from Illinois State University
