Robin ChaseDASD SUPPORT ENGINEER

Tucson, AZ 85710gardenspell@yahoo.com - 5202724211

Direct Attached Storage Test and EvaluationWilling to relocate: AnywhereAuthorized to work in the US for any employer

WORK EXPERIENCE

Self Employed ContractorGardenspell Ltd - Tucson, AZ - December 2013 to Present

ResponsibilitiesDesign playlists with M3U files for video presentations. Research IPTV applications for entertainment centers

AccomplishmentsDeveloped a great sense of accomplishment and reached my learning goals for the year.

Skills UsedComputer Aides like Office and Social Media skills.

DASD SUPPORT ENGINEERIBM, Corp - Tucson, AZ - October 2012 to November 2013

Hardware support responsible for Level 1, Level 2 repair of DS8K enterprise storagesystems. This includes power and cooling systems, CEC components, I/O components, and storage enclosuredevices. Employ regular use of engineering tips, maps, and auto-consulting procedures. Dispatch CustomerEngineers to do the actual repair at customer sites. Some recovery actions can be completed remotely usingbottom-line commands.

Used RETAIN to communicate with the customer and other support personnel. I haveworked several weeks in the test lab assisting engineers with execution test cases, such error injections ofCEC components and documenting the repair procedures for the IBM DS8870 enterprise storage device.

PRODUCT FIELD ENGINEERIBM - Tucson, AZ - August 2005 to March 2011

As a DS6K product field engineer (PFE), I supported the service structure and serviceability of the DS6Kenterprise disk storage product. I was called in to provide technical expertise for critical situations. I workedwith Development, Engineering, Test, RAS and others early in the development cycle to learn the designs andimplementation of systems/subsystems, plus acted as an interface to the field in resolving complex problemsfor customers. As a PFE, I provided support to the ITS Remote Support Centers to develop and drive theimplementation of product repair, field management and problem resolution strategies. Responsibilities of thisrole include using a number of problem reporting tools such as RETAIN (field call reporting system) and CMVC(configuration management version control). I performed break-fix support, critical situation support, customer-impact-event repair action analysis and field engineering change support. I participated in Early Ship Programsin preparation for Post GA (General Availability).• 10 years experience in Storage Level 3 Support

• 4 years experience in Hands on experience with DS6000 Product• 4 years experience in IBM RETAIN System• 4 years experience in CMVC Defect Tracking System

DESIGNER TECHNICIAN STORAGE SYSTEMSIBM - Tucson, AZ - August 2004 to June 2005

My experience has been with configuration/management of DS6000 RAID-protected storage systems. Alsotesting the hardware and software functionality of installed network systems using GUI and command linequeries and analysis, with a variety of network architecture and host configurations.Mainly used Linux OS and commands on the IBM DS6000 storage unit. Windows and Unix were used for theIBM pSeries host systems.

INTEGRATION ENGINEERCompaq Computer, Inc - Colorado Springs, CO - September 2000 to September 2001

Performed integration and design verification tests for Enterprise Storage RAID andFibre, using SCSI and IDE Data Storage interfaces. Problem determinationexperience using RATIONAL ROSE automated test tool for performance testing of GUIinterface. Writing detailed test scripts for Rational Robot testing and manual testing.Installation knowledge of IBM AIX 4.3.3, Windows NT/2000, 2000 Red Hat Linux, HP-UX, Sun Solaris Tru64,Novell Netware 4.0, OS/2 eBusiness.

SOFTWARE TEST ENGINEERIBM - Tucson, AZ - October 1999 to August 2000

CMVC problem determination and compilation.Stress tests for SCSI, ESCON, and Fixed Block Fibre Channel. Tested for performance and microcodefunctionality. Host systems included HP-UX, RISC 6000, AS/400, Netfinity NT, Sun Solaris Tru64, DG/UX,Novell Netware 4.0Used Lotus Notes and CMVC database to log test results and debug data.

EDUCATION

Associate of Arts in Electronic TechnologyMontgomery College - Takoma Park, MD1963 to 1966

Bachelor of Science in Electrical Engineering BSEEUniversity of Maryland - College Park, MD

SKILLS

Android apps on Linux platform

ADDITIONAL INFORMATION

(Jun 1969 - Sept 1970)SYSTEMS ENGINEER, Singer General Precision, Inc., Silver Spring, MDLogic design, math modeling, proposal writing. Assisted in development, testing andsite installation of a US Navy P-3-C Submarine detection system.

(Jun 1966 - Sept 1968 - (summer jobs while attending college)ELECTRONIC TECHNICIAN, Sperry Rand Corp., Goddard Space Flight Center, MDElectronic component testing. Quality control testing of satellites and spacecraft payloads.