EAST AYRSHIRE COUNCIL

CABINET - 12 NOVEMBER 2014

UPDATE ON WASTE MANAGEMENT ARRANGEMENTS

Report by Acting Executive Director of Neighbourhood Services

PURPOSE OF REPORT

1. To update the Cabinet on contractual arrangements for residual waste treatment, the provision of a Household Recycling Centre and bulking facility at Lugar, the phased implementation of the food and plastics kerbside collection service, commercial waste services and recommendations with regards to the frequency of domestic extended residual waste collections and associated support measures required. BACKGROUND

2. East Ayrshire Council’s Transformation Strategy 2012-2017 agreed by Cabinet and full Council on 5 December and 13 December 2012 respectively, details the Council’s approach towards achieving national waste targets established by the Scottish Government.

3. The Waste (Scotland) Regulations 2012 and national Zero Waste Plan are designed to minimise the volume of waste entering landfill through waste reduction, re-use, recycling and composting leading to the ambitious targets of 60% recycling of household waste by 2020 and 70% recycling of all waste by 2025. Additionally, these Regulations require all businesses to recycle their dry recyclate (paper, cardboard, plastics, glass and cans) by 2014 and food waste by 2016.

4. On 13 December 2012, the Council agreed “to the introduction of a weekly food and plastics waste collection service and the extension of kerbside recycling services on a phased basis to all East Ayrshire households from 2013/14 to 2014/15 and thereafter extended collections of residual waste from 2015/16 subject to a successful bid to Zero Waste Scotland for funding support”. Within the report, the Council were presented with a cumulative saving of £169k, resulting from full implementation of food and plastics roll out with extended residual collections (modelled on 4 weekly frequency). RESIDUAL WASTE TREATMENT

5. Residual waste contracts for both East Ayrshire and South Ayrshire Councils expired on 30 April 2013. East Ayrshire Council led a joint procurement exercise for treatment and disposal of both authorities’ residual waste arisings. The tender evaluation board, comprising of officers from both Councils identified Barr Environmental Limited (BEL) as the preferred bidder.

6. As per the terms of the new waste treatment contract, which commenced 1 May

2013, and runs for a period of 5 years with extension options of 2 x 2 years, BEL are obligated to achieve set recycling and landfill diversion targets as follows: Table 1 – Waste Treatment Contract Obligations

Year Recycling Obligation Landfill Diversion Obligation

May 2013 – April 2014 5% 30%

May 2014 – April 2015 7% 37%

May 2015 – April 2016 8% 40%

May 2016 – April 2017 9% 40%

May 2017 – April 2018 10% 40%

7. To achieve the targets highlighted above, residual waste arising from the

Council’s kerbside uplift service (domestic and commercial) and Recycling Centres will be processed through a series of shredders, magnets, picking stations and other specialised separation equipment.

8. Regular monthly contract meetings with the appointed contractor and frequent

site monitoring visits confirm that the performance targets specified are currently being achieved.

HOUSEHOLD RECYCLING CENTRE & BULKING FACILITY – LUGAR 9. The identified site at IMEX Business Park, Lugar has been cleared, with

demolition of the former Council offices complete. The proposed project incorporates 3 defined sites, a Household Recycling Centre, bulking facility for clean recyclate (including food and plastics) and workshop/ offices/welfare facilities. The Environmental Impact Assessment for this project, which has helped define the final design, is complete. Estimated costs for the project have been produced, taking into account the final design, road upgrades and issues associated with demolition and contaminated land. The original project delivery timeline was estimated for completion by late Summer 2014, tying in with the rollout of phases 9 & 10 of food and plastics collections.

10. Project delivery has been delayed due to the requirement of a comprehensive

Environmental Impact Assessment and contaminated land issues resulting from investigatory works at this former ironworks site.

11. Corporate Infrastructure appointed consultants, JBA have recently submitted

the planning application for the Project. The tender for the works, scheduled to be issued in January 2015, will be split into 2 lots: Lot 1 consisting of the Recycling Centre and bulking facilities with Lot 2 being the welfare, office accommodation and workshop. Tender returns are expected in March 2015. Site works for Lot 1 are anticipated to start in June, with works completed between October - December 2015. The financial viability of progressing Lot 2 will be reviewed following the tender return.

12. The bulking facility for clean recyclate will provide a local point at which the Council’s recycling vehicles will deposit glass, cans, paper, cardboard, plastics and food for onward transport directly to reprocessors (this material is currently transferred to Western Road, Kilmarnock).

13. Essentially, delivery of this project will provide a local point for the deposit of

food and plastic as detailed within the Transformation Strategy with routes and associated resources designed and costed on this assumption. Additionally, the provision of a local tipping point for paper, cardboard, glass and cans will enable future efficiencies to be achieved through further collection route reviews.

SERVICE UPDATES

14. East Ayrshire Council reported a household recycling performance of 49.14% for 2013/14, with latest quarter results April – June 2014 at 54.6%.

15. The introduction of food waste and mixed plastics kerbside collections has been

successfully implemented via a phased approach and concluded in August 2014, in line with the timescales of the Project Plan as previously reported. A funding contribution, totaling £996,275 was provided by Zero Waste Scotland.

16. Food waste tonnage collected from August 2013 – July 2014 is illustrated in Table 2 below and equates to 1,687 tonnes. Table 2 –Food Waste Collected August 2013 – July 2014

0

50

100

150

200

250

300

Tonnes

17. As per Table 3, East Ayrshire Council’s performance in comparison with other

Zero Waste Scotland grant funded authorities, offering a separate food waste collection service, including benchmarking partners where available, is detailed below: Table 3 – Local Authority Food Waste Yields (kg/per h/h per week) April 2013 – June 2014

18. Table 3 represents early monitoring results for 2014/15, with not all local authorities having yet submitted their data. East Ayrshire Council is performing well in comparison with similar type authorities; with yields consistently improving. Quarterly performance information is required to be provided to Zero Waste Scotland.

19. In line with the Council’s funding agreement, officers from Zero Waste Scotland and WRAP have carried out monitoring and performance reviews on a number of occasions over the past 12 months and assessed the Council as being compliant with the terms of the funding agreement and corresponding Regulations, noting the Council is continuing to perform well . Additionally, the Scottish Government’s Head of Zero Waste Policy visited in August 2014 recognising the Council’s high performance and re-emphasised the Council’s position as an example of best practice.

20. Since the introduction of plastics collections from the kerbside, the volume of

plastics collected has risen sharply in line with the Council’s programme of phased roll outs. This is significant in terms of diverting 934 tonnes (as illustrated in Table 4 below) from landfill and importantly, alongside food waste diversion, provides the spare capacity required for households to extend the collection frequency of residual waste beyond 2 weeks.

Table 4 – Mixed Plastics Collected August 2013 – July 2014

30

40

50

60

70

80

90

100

110

120

130

TONNES

21. With regards to commercial waste, as of July 2014, 1,200 customers are

contracted to a range of waste and recycling services. The focus of activity is to ensure customers are fully aware of their obligations, under the terms of the Waste (Scotland) Regulations 2012, and to provide the appropriate collection services. Food routes are now operational and as at August 2014, 189 customers have contracted to the Council’s new food waste collection service with a further 131 increasing or introducing recycling collections. Additionally, all schools within the authority now have food waste collections in place.

EXTENDED RESIDUAL COLLECTIONS

22. At present East Ayrshire Council uplift a 240 litre residual waste bin every 2

weeks, providing each household with an annual capacity of 6,240 litres.

23. Since the Council agreed to extend residual waste collections from 2015/16, a number of Scottish local authorities have revised their residual waste collection services as detailed below. Prior to the changes, the identified authorities each provided an annual residual waste capacity of 6,240 litres.

Aberdeen City (180 l uplifted every 2 weeks) – annual capacity: 4,680 l

Angus (140 l uplifted every 2 weeks) - annual capacity: 3,640 l

City of Edinburgh (140 l uplifted every 2 weeks) - annual capacity:3,640 l

Perth & Kinross (140 l uplifted every 2 weeks) - annual capacity: 3,640 l

Fife (140 l uplifted every 2 weeks) - annual capacity: 3,640 l

Falkirk (240 l uplifted every 3 weeks) – annual capacity: 4,160 l 24. As highlighted above, a number of authorities have opted to utilise existing

smaller recycling bins for residual waste thereby maintaining a fortnightly collection frequency whilst reducing capacity. This option is considered unviable for East Ayrshire Council due to the additional capital cost (estimated

at over £1M) associated with the purchase of new smaller containers for all 57,700 households.

25. As Falkirk Council introduced 3 weekly extended residual collections in May

2014 to 18,000 households, officers from East Ayrshire Council visited at the end of June 2014, to establish the detail of the collection system introduced. Key findings from this visit include the following:

The service change was adequately resourced in order to help and support residents, with additional temporary personnel appointed (funded via Zero Waste Scotland);

A streamlined Service Policy detailing both householder and Council expectations assisted the service change, with a focus on recycling collections and reducing waste;

Resources (employees and vehicles) from residual waste collections were redeployed to support the increased demands for kerbside recycling services, and were assisted by investment in in-cab technology, providing “real time” communication between frontline staff and the customer contact centre.

Post service change, residual waste reduced on average by 2 kg/hh/wk with a significant increase of 6% for recyclate with food collections increasing by 29%;

26. Following the successful introduction of the initial phase, Falkirk Council agreed

on 19 August 2014 to fully implement 3 weekly residual collections to all 69,000 households, in 2 further phases, by March 2015. This is not only projected to significantly reduce landfill costs, but is anticipated to assist towards the national 2020 household recycling target of 60%.

27. In order to determine the composition of East Ayrshire’s household waste, Zero

Waste Scotland funded a local waste composition analysis of presented

residual waste in June 2014 from representative households (using housing

type and council tax band information). This analysis, carried out by external consultants, concluded that a further 64% (by weight) of residual waste could be recycled at the kerbside.

28. During July 2014, Waste Management Services conducted a presentation

survey of sample households to review residual bin capacity. From this study, approximately 60% of the bins presented were ¾ full or less, and noted as having the spare capacity to accommodate a 3 weekly residual waste collection service. This concurs with the findings of the waste analysis, which predicts that 3 weekly collections can be accommodated with small behavioural changes from non-fully participating households. The survey, confirmed a direct correlation with those households presenting a waste bin ¾ full or less, with higher presentation of recycling containers.

29. Analysis of weighbridge tickets across residual waste collection routes (April - June 2013 vs April - June 2014), confirmed an average waste reduction of 12%, from those households who were first to receive the food and plastics service. This is further supported from anecdotal evidence obtained during public engagement sessions, with participating residents advising that there is significantly less waste within their residual bin.

30. Change to allow the successful introduction of 4 weekly collections, would be significant and to date is widely untested within Europe, and is therefore not advisable at this stage.

31. Zero Waste Scotland were invited to evaluate the Council’s original predictions relating to landfill diversion against outcomes achieved by Falkirk Council, and have subsequently confirmed that the forecasted landfill diversion targets within the Transformation Strategy, are realistic within a 3 weekly residual waste collection service; with a significant increase of paper and cardboard, glass, cans, plastics and food waste presented.

32. Residual waste collections on a 3 weekly cycle would provide an overall capacity for kerbside waste of 305.5 litres per household per week as detailed below;

33. Table 5 – Kerbside Container Capacity

Container Materials Collected Weekly Capacity

Blue Bin Paper & Cardboard 60 litres*

Brown Bin Garden Waste 60 litres*

Black Box Glass, Cans, Small Electricals, Household Batteries, Textiles, Aerosols, Foil

27.5 litres*

Food Caddy Food Waste 23 litres*

Red Box Mixed Plastics 55 litres*

Residual Bin Non-recyclable Waste 80 litres

*Additional bins/containers available on request

This represents an increase of 65.5 litres of available kerbside waste capacity compared to the period before the introduction of kerbside recycling in 2004/05. Proposed Service Change & Delivery

34. To facilitate service delivery and in recognition of the expanded kerbside collection service, a Customer Charter for Household Waste Services is proposed and is as detailed in Appendix 1. Key elements include:

Detailing of service standards; householder expectations and responsibilities;

Availability of a weekly collection service for Absorbent Hygiene Products (e.g. nappies, incontinence waste) where required;

To support householder recycling pre the provision of a larger waste bin householders will be requested to complete a waste diary and audit as part of the approvals process;

A review of the bulky uplift service as a future service development to follow on from the extended collection roll-out.

35. Prior to the introduction of 3 weekly residual waste collections, a review of all

households currently receiving additional residual waste bins will occur. This is in recognition, that the weekly plastics collection service has increased the available space within the residual waste bin, and in many cases would negate the need for an additional residual bin. It is also recognised that the current criteria for an additional residual bin has been subject to abuse, with some residents using this additional capacity for the purposes of not participating in recycling.

36. Acknowledging the changes relating to the introduction of 3 weekly residual waste collections and in recognition of the forecasted increase of household recyclate presentation, an analysis of required resources has been undertaken and has confirmed the need to redeploy resources (employees and vehicles) from residual waste collections to kerbside recycling services. This will also take into account the servicing of an additional 1,700 houses that have been built since the inception of the Transformation Strategy.

37. It is also necessary to improve communications between front line operations and the customer contact centre with the introduction of in-cab technology. In-cab technology ensures up to date and accurate route information is available within the cab in an electronic format, allowing collections crews access to e.g. collection schedules and registered assisted pull outs. Additionally, the technology allows collection crews to communicate service issues e.g. contamination, container presentation issues, to the customer contact centre in “real time” allowing a proactive response quickly and effectively. Additional benefits from the system could include driver style and efficiency monitoring potentially leading to reduced fuel consumption and the ability to electronically record mandatory vehicle safety checks. It is anticipated that an investment of £40,000 would be required, as incorporated in the overall Transformation Strategy savings. To complement this technology, opportunities will be explored to introduce an app which would facilitate customer contact with the service.

38. Through discussions, Zero Waste Scotland has indicated their support for

extended residual collections within East Ayrshire. In recognition of the slim management structure and the additional pressures placed upon the service leading up to and during the introduction of 3 weekly residual collections, Zero Waste Scotland have recommended and will provide full major service change funding support for 4 members of temporary support staff (1 x Zero Waste Project Support Officer, 2 x Recycling Advisors and 1 x Customer Contact Support Officer). These temporary posts would be utilised during the planning/preparation stage and throughout the service implementation and would be essential in the delivery of service change within the time period detailed in Table 6. Additionally, Zero Waste Scotland has indicated, in

principle, funding support to assist with a communications strategy, which will be developed in advance of the roll-out, early in 2015.

39. It is proposed to introduce 3 weekly residual collections on a phased basis

during 2015/16 as follows:

Table 6 – Phased Introduction of Extended Collections

Phase Start Date Area & Wheeled Bin Routes No. of Households

1 By end of May 2015

North Routes 1N, 2N & 3N covering (and associated rural areas):

Priestland, Darvel, Newmilns, Galston, Moscow, Hurlford Lugton, Dunlop, Stewarton, Kilmaurs, Crosshouse,Gatehead Kilmarnock - New Farm Loch Riccarton, Shortlees, Bellfield

16,500

2 By end of September 2015

South Routes 1S, 2S, 3S & 4S covering (and associated rural areas): Mauchline, Catrine,Sorn, Auchinleck, Muirkirk, Lugar, Logan, Cumnock,New Cumnock Bellsbank, Dalmellington, Patna, Rankinston, Dalrymple, Drongan, Ochiltree

19,000

3 By end of November 2015

North Routes 4N, 5N, 6N & 7N covering (and associated rural areas): Kilmarnock - Beansburn, Shortlees, Knockinlaw, Bonnyton, Grange, Longpark, Onthank Southcraigs, Bellfield, Caprington, Riccarton, New Farm Loch Kilmaurs, Knockentiber, Fenwick, Waterside, Crookedholm, Hurlford,

22,000

The phased introduction, detailed above would allow resources to be targeted, with a focus on householder communication. The phasing is in line with existing wheeled bin collection routes and by maintaining these minimises disruption to households. All other collections will be maintained per current schedules.

LEGAL IMPLICATIONS 40. East Ayrshire Council is obliged to comply with the European Landfill Directive

EC/1993/31/EC and national recycling/composting targets 60% (household) recycling by 2020 and 70% (municipal solid waste) by 2025 in addition to the Waste (Scotland) Regulations 2012.

FINANCIAL IMPLICATIONS

41. With the successful delivery of food and plastics kerbside recycling and the

proposed introduction of 3 weekly residual waste collections, the Council remain on course to achieve the forecast landfill diversion targets which will result in delivering the cumulative savings target of £169,000 as detailed within the Transformation Strategy 2012-2017. The £40,000 investment in in-cab technology would be accommodated within the existing revenue budgets.

HUMAN RESOURCE IMPLICATIONS 42. The introduction of the extended uplift service will attract funding from Zero

Waste Scotland for four temporary posts. The grades for these posts would be subject to Job Evaluation.

COMMUNITY PLANNING IMPLICATIONS 43 The Waste Management arrangements implemented to date and those

proposed contribute to the local outcome; the natural environment protected, conserved and enhanced and the negative effects of climate change mitigated.

RISK MANAGEMENT IMPLICATIONS 44. The proposed developments will reduce the risk of failure to meet the recycling

targets for 2020 and 2025. ASSET MANAGEMENT IMPLICATIONS 45. The proposed site at Lugar will provide a local bulking facility and tipping point,

along with a Council-run Household Waste Recycling Centre and welfare facilities for both local Waste Management and Outdoor Amenities staff.

CONCLUSION

46. Kerbside food and plastics collections have been successfully rolled out to all

households within the authority; additionally all rural properties have provision of a kerbside black box collection service. With the proposed introduction of extended residual waste collections commencing May 2015 Waste Management Services are on course to meet the Transformation Strategy 2012-2017 savings target of £169k.

47. East Ayrshire Council’s household recycling performance (April – June 2014)

was recorded at 54.6%. With a comprehensive kerbside recycling service now

fully implemented, the delivery of a residual waste treatment contract, the development of a Household Recycling Centre and bulking facility at Lugar and the introduction of 3 weekly residual waste collections, the Council are progressing towards the national household waste recycling target of 60% by 2020.

RECOMMENDATIONS 48. It is recommended that Cabinet:

(i) note the implementation of kerbside food and plastics recycling and the standardisation of full recycling services across East Ayrshire;

(ii) agree the introduction of 3 weekly residual waste collections through a phased approach during 2015/16 as detailed in paragraph 39;

(iii) agree the introduction of revised service standards including the

introduction of a collection service for Absorbent Hygiene Products( e.g. nappies, incontinence waste); and revised criteria for households requesting larger waste capacity;

(iv) agree the appointment of temporary staff ; 1 x Zero Waste Project

Support Officer, 2 x Recycling Advisors and 1 x Customer Contact Support Officer to be funded by Zero Waste Scotland;

(v) note that a review of the bulky uplift service will be undertaken and

proposals presented to Cabinet

(vi) otherwise note the contents of the report.

Chris McAleavey Acting Executive Director of Neighbourhood Services 6 November 2014

List of Background Papers Transformation Strategy 2012 - 2017 Implementation Officer:gerry.darroch@east-ayrshire.gov.uk Anyone wishing further information should contact: Gerry Darroch, Acting Head of Housing and Environment Services. Telephone 01563 576291

East Ayrshire Council Customer Charter for Household Waste Services

Your weekly collection services

The service you can expect from us

We will provide householders with clear information and support on the services and the bins/containers they can expect to receive. This information will be made available on our website www.east-ayrshire.gov.uk

We will provide householders with a regular collection and provide a calendar explaining the collection schedule for your area.

We will provide a reliable collection service ensuring that we visit your property when we say we will. We will only deviate from this in exceptional circumstances outside our control, for example as a result of extreme weather events.

When we cannot provide the service as planned you will be advised on our website, through local newspapers, social media or radio.

If we miss your collection and you notify us within 24 hours of the service failure we will return within 2 working days to complete the collection. A container will not be deemed as missed until the end of the working day.

We will consider the following special requests from householders:

o Additional or larger bins/containers: For recycling bins/boxes this request will generally be granted however for non-recyclable material the household must be fully participating in the kerbside recycling schemes and complete a waste diary and audit before a request for an additional or larger container is granted.

Evidence has shown that when larger or additional bins for non- recyclable material are provided to households the recycling rate drops - resulting in a loss of recyclate material, increased landfill costs, and greater environmental damage. This is why only households that genuinely require a larger or additional bin for non-recyclable material will be provided with one.

o Assisted collections: When requested we will assess the householder for an

assisted collection, this may be a permanent (subject to review) or temporary arrangement. This assessment will take place within 5 working days of the request. Requests can be made via waste@east-ayrshire.gov.uk or telephone (01563) 55 4033.

o Absorbent hygiene products e.g. nappies: A weekly sack collection service will be provided as required.

o Missing bins or containers: If one of your bins or containers has gone missing please contact us as soon as possible to let us know. If the bin or container is damaged by us, we will action a replacement within 5 working days. Contact waste@east-ayrshire.gov.uk or telephone (01563) 55 4033. If the bin or container has been damaged or lost due to negligence by the householder we may make a charge for a replacement.

Please note that when you receive a replacement bin or container it may be new or from previously used stock. Any bins and containers we find beyond repair are recycled.

We will design our collection services and train our staff to minimise litter and spillages. We will clean up any spillage from a container, bin or vehicle that is caused by a Council employee carrying out this service. If possible this will be carried out immediately; otherwise it will be carried out within 1 working day of the Council being made aware of the spillage.

We will return emptied containers to their collection point in an appropriate manner.

We will collect as many materials as possible for re-use, recycling or composting and explain what has happened to them via our website www.east-ayrshire.gov.uk

The Council recognises that householders must have confidence in the services they use and a key element of this is knowing that material collected separately for recycling is actually recycled. The Waste (Scotland) Regulations 2012 have made this a legal requirement; however the Council will also provide information on how material has been sorted, or processed for recycling and composting.

We will tell you in good time about planned changes to services:

o Any changes to your normal collection will be communicated in writing to the affected households at least 5 working days before changes are due to occur.

o We will advertise, through local media, any changes due to the public holidays at Christmas and New Year. This will be at least 5 working days in advance.

We will respond to your enquiries as soon as possible and any complaints received about our service will be acknowledged as per the Council’s Customer First Commitment. Complaints will be responded to in line with the Council’s complaint procedure. In normal circumstances any action we believe is required will usually be completed promptly and within 5 working days of a decision being made.

What we expect from you

To treat our staff with the respect you would similarly expect in return.

To present your bins (with handles pointing towards the roadside) and other containers for collection by 6.30am, at your designated collection points, on the required day. If your bin/container is not presented for collection by the appropriate time we will not normally return until your next scheduled collection day.

Additional bins/containers for recyclate are available on request. Should you require to place a bag of plastics/cans or a cardboard box alongside your scheduled collection bin/containers, this will be uplifted.

To return your bin/container to your property as soon as possible.

To think carefully about where you store your bins and containers to ensure they are not an obstruction or safety risk.

To keep your bins/container in a clean and hygienic condition.

To ensure the lids on your bins and containers are closed ready for collection and there are no additional bags of waste out with your residual bin.

We require lids to be closed to ensure the safety of our staff and reduce the risks of spillages and wind blown litter.

To check local media and the Council’s website at holiday times, and on the rare occasions when extreme weather conditions occur, to ensure you are aware of any temporary service changes.

To use the bins and containers provided for the correct materials to ensure the maximum amount of your waste is recycled or composted:

o If your bin/container contains the wrong material, we will advise you by placing a sticker on the bin/container. This will not be uplifted. Any contamination must be removed and placed in the correct bin/container. We will then arrange to uplift the bin/container once we have been notified that contamination has been removed.

o Additionally, a face to face visit can be arranged by a Council officer to assist and

advise the householder of correct use of bins/containers, with continued support if necessary.

The Council will take a firm approach on contamination. Recyclates that are contaminated with the wrong materials, or excessive food waste residues, are often rendered unusable and end up being landfilled.

Your bulky uplift service

The service you can expect from us

We will provide a bulky uplift service as follows:

o Collections will be within 7 working days of a request;

o Uplifts will be restricted to normal household materials that cannot be fitted into a

wheeled bin e.g. furniture, white goods;

o A maximum number of 6 items per uplift;

o A limit of 5 free bulky uplifts per household per financial year, with subsequent uplifts being charged at a set rate, regardless of size or type of item, which is reviewed annually;

o White goods, kitchen and bathroom units are chargeable per item at a rate reviewed annually;

o The Council will not uplift black bagged residual waste;

o DIY and demolition debris such as windows, doors, garden sheds, bricks, slabs or builders rubble, trees, fencing, coal bunkers, storage heaters, asbestos and vehicle parts will not be collected;

o Larger items including those highlighted above can be disposed at your nearest Household Waste Recycling Centre (HWRC) or via the Council’s skip collection service via waste@east-ayrshire.gov.uk or telephone (01563) 55 4033. Access to (HWRCs) for commercial type vehicles is available in accordance with East Ayrshire Council’s on-line appointment booking system www.east-ayrshire.gov.uk

o We will separate as many materials as possible for re-use or recycling, which may mean more than 1 vehicle or visit is required to complete the uplift request.

What we expect from you

To treat our staff with the respect you would similarly expect in return;

To have considered alternative uses for your unwanted articles before you request a bulky uplift from the Council;

Where all occupants within the household are aged 65 or over, there is no charge applied for the uplift of white goods.

To specify all items to be uplifted in your request (only these items will be uplifted) and group them together in a safe and tidy manner at the specified location for collection;

To ensure clear and safe access is provided at all times for articles to be uplifted;

To protect the condition of your articles for uplift, to maximise opportunities for re-use and recycling and to make them safe for our staff to handle;

Items may not be securely destroyed and you should therefore make your own precautions if items may be sensitive in nature.

The Council can only pick up the items that have been specifically requested in your uplift to ensure that only unwanted items are removed