Update from the Bill and Melinda Gates Foundation - Haiti
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1 Restricted - Confidential Information © GSMA 2011 June 2011 Singapore From Destruction to Opportunity: Mobile money in Haiti Salah Goss Bill & Melinda Gates Foundation June 27, 2011 © 2010 Bill & Melinda Gates Foundation
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Transcript of Update from the Bill and Melinda Gates Foundation - Haiti
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© GSMA 2011June 2011 Singapore
© 2010 Bill & Melinda Gates Foundation
From Destruction to Opportunity: Mobile money in Haiti
Salah GossBill & Melinda Gates FoundationJune 27, 2011
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© 2010 Bill & Melinda Gates Foundation | 2
Mobile money in Haiti
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© GSMA 2011June 2011 Singapore
© 2010 Bill & Melinda Gates Foundation | 3
Mobile money in Haiti
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© 2010 Bill & Melinda Gates Foundation | 4
Access to cash: the chronology of a $20 bill
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1800HAITI: REMITTANCE TRANSFER FLOWS 1995-2012
Re
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© 2010 Bill & Melinda Gates Foundation | 5
Haitian money ecologies
Figure 5: Map of Haitian transport routes. Bill Maurer, 2010
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© 2010 Bill & Melinda Gates Foundation | 6
Haiti Mobile Money Initiative
Digicel Service Coverage in Haiti
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Industry Principles PRINCIPLE 1 Funds deposited in clients’ mobile wallets remain the property of the
customers at all times
PRINCIPLE 2 Maximum caps on transaction and amount transacted per day are set to a level which minimizes risks of fraud while promoting electronic transactions
PRINCIPLE 3 Transactions take place in real time
PRINCIPLE 4 General training, including AML and KYC training, is provided to outlets before they may be “accredited” by the service providers to register clients to the service
PRINCIPLE 5 Customers should be able to register at all outlets
PRINCIPLE 6 Customers have access to a “customer support” service 24/7
PRINCIPLE 7 Third-parties may be “accredited” by service providers to offer customer registration services
PRINCIPLE 8 Transaction records for mobile money services are kept for an adequate duration to resolve customer complaints
PRINCIPLE 9 For cash-in/cash-out operations, all transactions are done against the retail outlet’s own
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Thank You
© 2010 Bill & Melinda Gates Foundation. All Rights Reserved. Bill & Melinda Gates Foundation is a registered trademark in the United States and other countries.
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