UNS Energy Corp / Tucson Electric Power
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Transcript of UNS Energy Corp / Tucson Electric Power
UNS Energy Corp /Tucson Electric Power
Case Study:
Virtualization: Lower IT Costs and Improve Operations
Speaker:Chris Rima, Supervisor, Infrastructure Systems
Company Profile
UNS Energy's primary subsidiaries include Tucson Electric Power, which serves more than 400,000 customers in southern Arizona; and UniSource Energy Services, provider of natural gas and electric service for more than 240,000 customers in northern and southern Arizona.
Company Profile
1,600 employees
12 geographic locations throughout AZ
~2,200 Exchange mailboxes
~200 enterprise applications
Operating Systems: Oracle Sun Solaris, Microsoft Windows, Red Hat Linux
Major Applications: Oracle CC&B / E-Business / Financials / PeopleSoft, Microsoft Exchange, ESRI / GE Smallworld GIS, GE PowerOn OMS, IBM Maximo, CA Clarity/Service Desk, Siemens EMS SCADA
Business GoalsSupport IT service growth across enterprise
Contain operational costs in order to maximize EPS
Become a leader on “green” initiatives
Increase client self-service via the Web
Comply with increasing regulations
Increase business process efficiency
Primary Production Data Center - Tucson
Our IT Infrastructure:In The Beginning
Lot’s of Silos
Data Center - Flagstaff
Data Center - Kingman
Data Center - Springerville
WAN
IT ChallengesApplication & physical server sprawl
Insufficient data center environmental capacity (UPS, cooling)
Low server resource utilization
Multiple storage vendors (NetApp, EMC, Sun, IBM)
Outgrown backup solution
Increasing lead times to provision and recover infrastructure resources
IT Goals & Requirements
Goals Requirements
• Virtualize Tier 1 applications
• Reduce backup windows
• Contain / minimize O&Mcosts
• Maximize ROI
• Flexible virtualization– Best-of-breed management– Automation / Self-service
• Flexible network– One connection
• Flexible storage– Choice of protocols, disk size
& type, cache options, data protection, network interface
– Easy to manage / scale– Must meet or exceed
performance requirements
Goals Requirements
• Virtualize Tier 1 applications
• Reduce backup windows
• Contain / minimize O&Mcosts
• Maximize ROI
• Flexible virtualization– Best-of-breed management– Automation / Self-service
• Flexible network– One connection
• Flexible storage– Choice of protocols, disk size
& type, cache options, data protection, network interface
– Easy to manage / scale– Must meet or exceed
performance requirements
The Preferred Shared Solution
VMware vSphere– Virtual Center, vMotion, HA, DRS
1Gb 10Gb Cisco Nexus network backbone
Small 4 Gb Brocade SAN fabric
NetApp unified storage platform (FAS 6210, 3240, 3270 3170, 2040)– Multi-protocol, high-density disk, Flash Cache, data protection,
cloning, de-duplication
Dell high-density blade servers (PowerEdge M620)
PlateSpin - P2V migration
Results: Increased Productivity
2005 2006 2007 2008 2009 20100
50
100
150
200
250
TB Managed per FTE
70% annual data growth
Zero increase in Storage Admin FTEs
Now managing> 200TB of capacity per FTE
Results: Faster Provisioning
w/o N
etApp
w/Net
App0
1
2
3
4
5
6
7
8
9
Avg ServerBuild Time(Hrs)
Server provisioning time reduced by 80%– NetApp cloning &
VMWare templates
VMware VDI w/ NetApp enables user self-provisioning of thin client workstations– Reduction in calls to
Help Desk
Results: Faster Data Recovery
w/o Ne-tApp
w/NetApp0
1
2
3
4
Avg Re-coveryTime (Hrs)
Reduced avg server RTO by 88%
NetApp w/VMware enables user self-service recovery of network files and most servers– Eliminates calls to
Help Desk
Disk-to-disk recovery much faster than tape
Results: Better Risk Mitigation
w/o N
etApp
w/ Net
App0
2
4
6
8
10
12
Emergency Failover(Hrs)
Failover and failback of critical Outage Mgmt System reduced by 95%
NetApp enabled user-initiated failover and failback operations
Results: Increased Efficiency
Achieved 20:1 server-to-host average virtualization ratio– Over 90% server
virtualization
Increased resource utilization by 400%
NetApp de-duplication and cloning reclaimed up to 65% storage space
Before After0%
10%
20%
30%
40%
50%
60%
70%
ResourceUtilization (Avg)
Space Savings Example: Virtualized Server VM Cluster on NetApp 3170
SGSWPALS
T01
SGSWPBENT01
SGSWPFOXB01
VXPSGSCALIBRATE
VXPSGSPROJECT01
VXPSGSPROJECT02
VXPSGSU4ETAPRO1
VXPSGSU4ETAPRO2
0
10
20
30
40
50
60
70
SavedUsed
Results: 63% Space Savings
GB
Results: Better PerformanceUse Case: Data Warehouse Nightly Batch Refresh
Before After0
200400600800
1000120014001600
Throughput (GB/sec)
Before After0123456789
Processing Time (Hrs)
Introduced Flash Cache on NetApp (in front of SATA disk)
3x improvement in disk I/O speed & 30% reduction in time
Enabled faster month-end close & nightly/weekly batch
Results: Return On Investment
2005 2006 2007 2008 2009 2010$0
$500
$1,000
$1,500
$2,000
$2,500
$3,000
$3,500
$4,000
$4,500
InvestmentSavingsCumulativeROI
$K
140% Average Annual ROI over 6
Years
Shared Infrastructure Benefits using NetApp-Cisco-VMware
Highest ROI and flexibility vs. other solutions
Unparalleled partnership and VAR support
Ability to manage 70% annual storage growthwithout increasing head count
Virtualization of Tier 1 applications while meeting or exceeding service levels
Significantly reduced backup / licensing costs
Reduction of unplanned downtime
Self-service through scripting of intuitive commands
Quick reaction to business changes through ease of management and scalability
Looking Forward
Increase self-service
Extend the use of VDI
Continue additional capacity optimization technology (compression, denser storage, flash cache)
Expand internal cloud services
Questions?