Unlock IEWB VO VOL I V3.Section.4.Unity.0.2

CCIE Voice Lab Workbook Volume I Version 3.0 Unity Connections

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Copyright © 2009 Internetwork Expert INE.comii

Disclaimer

The following publication, CCIE Voice Lab Workbook Volume I Version 3.0, is designed to assist candidates in the preparation for Cisco Systems’ CCIE Voice Lab Exam. While every effort has been made to ensure that all material is as complete and accurate as possible, the enclosed material is presented on an “as is” basis. Neither the authors nor Internetwork Expert, Inc. assume any liability or responsibility to any person or entity with respect to loss or damages incurred from the information contained in this workbook.

This workbook was developed by Internetwork Expert, Inc. and is an original work of the aforementioned authors. Any similarities between material presented in this workbook and actual CCIE lab material is completely coincidental.


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Table of Contents Cisco Unity Connections .................................................................... 1

4.1 Voicemail Integration ......................................................................... 14.2 Voicemail Subscribers ....................................................................... 14.3 Unity Call Handler & Distribution Lists ............................................... 14.4 Unity Schedules and Holidays ........................................................... 2

Cisco Unity Connection Solutions ...................................................... 44.1 Voicemail Integration ......................................................................... 44.2 Voicemail Subscribers ..................................................................... 144.3 Unity Call Handler & Distribution Lists ............................................. 184.4 Unity Schedules and Holidays ......................................................... 22


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Cisco Unity Connections

Note

Many lab scenarios require previous labs to be properly configured. Therefore, it is recommended to save your config, and ensure you load the config before attempting further labs.

4.1 Voicemail Integration • Configure the Cisco Unity Connections Server (177.1.10.30) to integrate

with CUCM and provide voicemail services • Use the following parameters to complete the integration:

o Voice-mail pilot number: 1500 o Voice Mail Ports: 1501-1502 o MWI ON: 1998 MWI OFF: 1999

4.2 Voicemail Subscribers • Create voice mailboxes for HQ IP Phones 1, 3 and BR1 IP Phone 2 • Use the password value “123456” for every user and simple names which

allow you to distinguish between users, such as “HQ Phone 1” etc. • Make sure that a when a user presses the “Messages” button on their

phone it reaches the specific voice mailbox greeting, not the self-enrollment dialog or the Unity general greeting

• An unanswered phone call or calls to a busy phone line on the above mentioned phones should be redirected to the Voice Mail system

4.3 Unity Call Handler & Distribution Lists • Create a Call Handler according to the following settings:

a. Extension Number 1000 b. If a call arrives during the working hours, callers should be able to

press 1, 2 or 3 to get to HQ IP Phone 1, 2 or 3 respectively c. Transfer the caller to HQ IP Phone 1 voice mailbox if the callers

presses 1, and to the respective HQ IP Phone 2 and 3 extensions in response to “2” and “3” keypress



4.4 Unity Schedules and Holidays • Change the default Unity Working Schedule to include the following times:

a. Hours of 8am to 6pm b. Monday through Friday c. Calls outside of these times should be transferred immediately to

voicemail without call routing • Add a new Holiday on July 4th 2010



Cisco Unity Connection Solutions

4.1 Voicemail Integration • Configure the Cisco Unity Connections Server (177.1.10.30) to integrate

with CUCM and provide voicemail services • Use the following parameters to complete the integration:

o Voice-mail pilot number: 1500 o Voice Mail Ports: 1501-1502 o MWI ON: 1998 MWI OFF: 1999

Configuration

Step 1: Navigate to Voice Mail > Cisco Voice Mail Port Wizard. Follow through the configuration steps as shown below. Use the Navigation buttons at the bottom of the page to move between the configuration steps:

Set the number of ports to 2:



Use HQ related parameters for the Unity Call Routing configurations:



Next, Select the option to add the numbers to a new Line Group:

Use the default Line Group name:

Finally, review the settings on the confirmation page, and click Finish. The summary page will now display, and should appear as shown below:



Step 2: Click the Hunt List link from the Summary Page:

Click the Add New button. Name the Hunt List HL_VM, and check both options boxes:

Click the Save button, then click the Add Line Group button that will appear. Select the previously created Line Group, and click Save:



Step 3: Navigate to Voice Mail > Voice Mail Port Wizard. Click the link for the Hunt Pilot, and click the Add New button. Configure the Hunt Pilot as shown below:

Step 4: Navigate to Voice Mail > Voice Mail Pilot. Click the Add New button, and configure the settings for the Pilot: (# 1500, CSS_HQ, Check the Default Box)



Step 5: Navigate to Voice Mail > Message Waiting. Click the Add New button, and configure the two MWI numbers, one at a time. Use the copy button after the first configuration:

Step 6: Navigate to Voice Mail > Voice Mail Profile. Click the Find button, and select the Default Profile. Add the Pilot, and Mask to the configuration:



Step 7: Navigate to Cisco Unity Connections (177.1.10.30) Open the Cisco Unified Serviceability subsystem, navigate to Tools > Service Activation. Select all services, and click save:

Step 8: Open the Cisco Unity Connection Administration subsytem, and navigate to Telephony Integrations > Port Group. Click the Add New button, and configure the Port Group

Set the Display name to any value such as VM, and use the Port Name prefix created by the CUCM cluster

for the Device Name Prefix: CiscoUM1-VI

**Do not include the 1 or 2 after the prefix name from the port

numbers, this will not work properly, and the Unity server will

never register with the CUCM

Set the IP Address to the Publishers IP



Step 9: Navigate to Telephony Integrations > Port. Click the Add New button, and configure the new ports:

Step 10: Navigate to Telephony Integrations > Port Group. From the Edit menu, select Servers:



Click the Add button, and enter the IP address of the Subscriber call Manager to both the CUCM servers, and TFTP servers. Ensure the order the CUCM servers is set as 0: SUB for CUCM servers, and 1: SUB for the TFTP servers. (This is the same logic used in the CUCM Group CM order):

Step 11: From the Edit menu, select Port Group Basics. Notice the Reset Required Message, and click the Reset button:



Further Reading:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmcfg/b0 5vmpor.html



4.2 Voicemail Subscribers • Create voice mailboxes for HQ IP Phones 1, 3 and BR1 IP Phone 2 • Use the password value “123456” for every user and simple names which

allow you to distinguish between users, such as “HQ Phone 1” etc. • Make sure that a when a user presses the “Messages” button on their

phone it reaches the specific voice mailbox greeting, not the self-enrollment dialog or the Unity general greeting

• An unanswered phone call or calls to a busy phone line on the above mentioned phones should be redirected to the Voice Mail system

Configuration

Step 1: Navigate to System Settings > Authentication Rules. Uncheck the “Check against trivial passwords for extra security“ field and check the “Never Expires“ field then click Save:



Step 2: Navigate to Templates > User Templates. Selec the "voicemailusertemplate". Uncheck the “Set for Self-enrollment at Next Login" field then click Save:

Step 3: Navigate to Edit > Password Settings. Uncheck “User Must Change at Next Login":



Step 4: Navigate to Edit > Change Password. Set the password to 123456:

Step 5: Navigate to Users > Users. Click User > New User:

Use the table below to enter the User Information:

**Repeat this step to configure the remaining users.

Field ValueFirst Name “HQ”Last Name “IP Ph1”Display Name “HQ IP Ph1”Extension “1001”Alias “HQ IP Ph1”



Step 6: On the CUCM Server, Navigate to Device > Phone. Click the DN configuration link, and set the Forward to Voice Mail for the Busy and No Answer check boxes:

Configuration is now complete. Test by placing calls to applicable phones, and ensuring the MWI light comes on. Finally, use the messages button to reach the Unity Voicemail system, and check the message on the phone.

Further Reading:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_mac/guide /7xcucmacx.html



4.3 Unity Call Handler & Distribution Lists • Create a Call Handler according to the following settings:

a. Extension Number 1000 b. If a call arrives during the working hours, callers should be able to

press 1, 2 or 3 to get to HQ IP Phone 1, 2 or 3 respectively c. Transfer the caller to HQ IP Phone 1 voice mailbox if the callers

presses 1, and to the respective HQ IP Phone 2 and 3 extensions in response to “2” and “3” keypress

Configuration

Step 1: On the CUCM Server, Navigate to Device > CTI Route Point. Create a new Route Point using HQ related settings:

Step 2: Click the Add a DN Link, and create a DN for the calls to 1000. Ensure the DN is active, and all calls are forwarded to voicemail:



Step 3: On the Unity Server, navigate to Distribution Lists > System Distribution Lists. Click Add New, and create a new distribution list for the HQ Phones:

Step 4: On the Distribution List configuration page, click Edit > Distribution List Members. Add the three HQ users.

Step 5: On the Unity Server, navigate to Call Management > System Call Handlers. Click Add New, and enter extension 1000. Ensure the schedule is Weekdays:



Step 6: On the Call Handler configuration page, click Edit > Caller Input. Click “1” for key 1, and edit the settings to transfer the call to HQ Ph 1’s mailbox:



Repeat the configuration for keys 2 and 3, changing the routing to Attempt Transfer.

Further Reading:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_mac/guide /7xcucmacx.html



4.4 Unity Schedules and Holidays • Change the default Unity Working Schedule to include the following times:

a. Hours of 8am to 6pm b. Monday through Friday c. Calls outside of these times should be transferred immediately to

voicemail without call routing • Add a new Holiday on July 4th 2010

Configuration

Step 1: On the Unity server, navigate to System Settings > Schedules. Click the Weekdays schedule, the click Edit under Schedule Details. Set the end time to 6:00PM:

Step 2: On the Unity server, navigate to System Settings > Holiday Schedules. Click the Holidays schedule, then click Add New, and create the holiday for July 4th:

Unlock IEWB VO VOL I V3.Section.4.Unity.0.2

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