University of Louisiana at Lafayette · D E Figure 3. Section I - Background Information, Item D:...
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University of Louisiana at Lafayette [ACT Student Opinion Survey (SOS)] The ACT SOS assesses students' perceptions of the importance of, and satisfaction with, a full range of programs, services, and environmental factors at the college they are attending. Also included are an extended set of background items and a set of items related to students' impressions of, and experiences at, the college. This survey was administered to students at all classification levels, and over 1,100 usable responses were received in 2008 from UL Lafayette students. 2008 Office of Learning Effectiveness Assessment of Student Learning Report 10/20/2008
Transcript of University of Louisiana at Lafayette · D E Figure 3. Section I - Background Information, Item D:...
University of Louisiana at Lafayette
[ACT Student Opinion Survey (SOS)] The ACT SOS assesses students' perceptions of the importance of, and satisfaction with, a full range of programs, services, and environmental factors at the college they are attending. Also included are an extended set of background items and a set of items related to students' impressions of, and experiences at, the college. This survey was administered to students at all classification levels, and over 1,100 usable responses were received in 2008 from UL Lafayette students.
2008
Office of Learning Effectiveness Assessment of Student Learning Report
10/20/2008
Overview of Results
Services and Support areas receiving HIGH user satisfaction scores relative to national norms:
Library facilities and services (4.30 out of 5)
Computer services (4.10 out of 5)
Recreational/intramural programs and services (4.11 out of 5)
Cultural programs (4.13 out of 5)
Student health services (4.05 out of 5)
Advisor availability (3.91 out of 5 versus national benchmark of 3.77)
College orientation programs (3.95 out of 5 versus national benchmark of 3.71)
Services and Support areas receiving LOW user satisfaction scores relative to national norms:
Parking facilities and services (2.14 out of 5)
CURRENT ACTION TO ADDRESS CONCERNS: New parking facility and parking challenges being considered as part of master campus facilities plan.
Residence Halls
Programs and services (3.02 out of 5)
Availability of student housing (3.17 out of 5)
Residence halls rules and regulations (3.29 out of 5)
CURRENT ACTION TO ADDRESS CONCERNS: Annual goal in Housing includes programming improvements. Availability being addressed through construction of additional apartment‐style residences and possible refurbishment of existing facilities. Housing survey gathering information on rules concerns, yet reasons for this response are generally understood.
College mass transit service (3.09 out of 5)
CURRENT ACTION TO ADDRESS CONCERNS: Graduating senior survey to be administered in December 2008 will attempt to ascertain specific causes of concern.
General condition of buildings and grounds (3.12 out of 5)
CURRENT ACTION TO ADDRESS CONCERNS: Being addressed as part of University Strategic Plan. Dedicated efforts in this domain began in July 2008.
Veterans services (3.59 out of 5)
CURRENT ACTION TO ADDRESS CONCERNS: No current action. To be addressed.
Student Union (3.58 out of 5)
CURRENT ACTION TO ADDRESS CONCERNS: New facility being constructed.
Honors program (3.78 out of 5)
CURRENT ACTION TO ADDRESS CONCERNS: New director and comprehensive strategic plan for Honors developed and being executed to enhance satisfaction and retention.
Supporting Data in Graphical Form
Full Report
Prepared by ACT Survey Research Services
for
Student Opinion Survey (4-Year) Graphics Report
UNIV OF LOUISIANA @ LAFAYETTE
May 29, 2008
1612Code:
This report contains pie charts and bar graphs for selected items for your college and for a national
normative sample. For all Likert scale items (e.g., 5-point Satisfaction scale), data are displayed for
your institution's top and bottom five items as well as the five items with the greatest and least
differences for your institution in comparison with national normative data. Please note percentages
may not add to 100 due to the effect of rounding.
The "National Norms" used in this report are based on 39,138 student records from 43 public
postsecondary institutions that administered the ACT Student Opinion Survey between
July 1, 2004 and June 30, 2007. Normative data of this type are often referred to as
"user norms," because they simply represent a composite of the data obtained by a number of
institutions that administered the instrument during a particular period of time. See the "Normative
Data Report" for the Student Opinion Survey for more information concerning the nature of the
national norms sample.
See the following contact information by related topic for further details or assistance.
Ordering and Scanning/Scoring Surveys Survey Reporting
ESS Customer Service ESS Production Services
319/337-1893 (fax) 319/337-1467 319/337-1186 (fax) 319/337-1578
Discussing research related issues (e.g., sampling, subgroup selection, item construction, etc.),
survey administration, specialized services and materials
Survey Research Services
319/341-2623 (fax) 319/341-2284
Using report results for accreditation, outcomes assessment, and effectiveness measures
Educational Services
319/337-1051 (fax) 319/337-1790
http://www.act.org/ess/
ACT
500 ACT Drive
P.O. Box 168
Iowa City, IA 52243-0168
Student Opinion Survey (4-Year) Graphics Report
For
UNIV OF LOUISIANA @ LAFAYETTE
Prepared by ACT Survey Research Services
05/29/08
Table of Contents
Section I, Item B: Age
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Section I, Item C: Racial/Ethnic
Section I, Item D: Class Level
Section I, Item F: Sex
Section I, Item H: Hours Worked
Section I, Item L: Prior School Attended
Section II, College Services: Top & Bottom 5 Items
Section II, College Services: Largest Positive & Largest Negative Differences
Section III, College Environment: Academic
Section III, College Environment: Admissions
Section III, College Environment: Rules & Policies
Section III, College Environment: Facilities
Section III, College Environment: Registration
Section III, College Environment: General
Section III, College Environment: Top & Bottom 5 Items
Section III, College Environment: Largest Positive & Largest Negative Differences
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
STUDENT OPINION SURVEY
05/29/08
Age Your
Institution
%
National
Norms
%
18 & Under
19
20
21
22
23 to 25
26 to 29
30 to 39
40 to 61
62 or Over
6.1
11.7
15.9
16.2
13.7
19.2
8.2
6.0
2.8
.3
8.9
15.0
14.2
14.0
11.6
15.8
7.8
7.9
4.7
.2
<=19
20-22
23-29
>=30
17.8
45.8
27.4
9.0
23.9
39.8
23.6
12.7
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UNIV OF LOUISIANA @ LAFAYETTE
<=19
20-22
23-29
>=30
Figure 1. Section I - Background Information, Item B: Age
STUDENT OPINION SURVEY
05/29/08
Race/Ethnicity
Your
Institution
%
National
Norms
%
A. Black
B. White
C. Hispanic
D. Asian
E. Native American
F. Other/Prefer not to respond
16.7
72.2
1.4
2.0
.7
7.0
20.1
63.1
6.1
2.8
2.1
5.9
African American or Black
Native American (Indian, Alaskan, Hawaiian)
Caucasian or White
Mexican American, Mexican Origin
Asian American, Oriental, Pacific Islander
Puerto Rican, Cuban, Other Latino or Hispanic
Other
Prefer not to respond
16.7
.7
72.2
.4
2.0
1.0
2.8
4.2
20.1
2.1
63.1
3.9
2.8
2.2
2.4
3.5
Page 2 of 16
UNIV OF LOUISIANA @ LAFAYETTE
Figure 2. Section I - Background Information, Item C: Racial/Ethnic Group
Your Institution National Norms
A
B
C
D
E
F
A
B
C
D
E
F
STUDENT OPINION SURVEY
05/29/08
Class Level
Your
Institution
%
National
Norms
%
A
B
C
D
E
Figure 3. Section I - Background Information, Item D: Class Level
A. Freshman
B. Sophomore
C. Junior
D. Senior
E. All Others and N/A
16.6
19.7
19.9
38.8
5.0
20.0
19.1
20.2
30.7
10.1
Freshman
Sophomore
Junior
Senior
Graduate or Professional Student
Special Student
Other/Unclassified
Does not apply to this college
16.6
19.7
19.9
38.8
3.8
.0
1.1
.1
20.0
19.1
20.2
30.7
8.9
.2
.9
.1
Your Institution National Norms
UNIV OF LOUISIANA @ LAFAYETTE
Page 3 of 16
A
B
C
D
E
STUDENT OPINION SURVEY
05/29/08
Male
Female
Male
Female
Figure 4. Section I - Background Information, Item F: Sex
Your Institution National Norms
Your
Institution
%
National
Norms
%Sex
Male
Female
43.8
56.2
38.1
61.9
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UNIV OF LOUISIANA @ LAFAYETTE
0
10
20
30
25.1
8.4
25.123.3
18.2
Per
cen
t
0 or Only
Occasional
Jobs
1 to 10
Hours
11 to 20
Hours
21 to 30
HoursOver 31
Hours
Figure 5. Section I - Background Information, Item H: Hours Worked Per Week
Hours Worked
Your
Institution
%
National
Norms
%
0 or Only Occasional Jobs
1 to 10 Hours
11 to 20 Hours
21 to 30 Hours
Over 31 Hours
25.1
8.4
25.1
23.3
18.2
33.8
10.0
21.0
16.1
19.1
STUDENT OPINION SURVEY
05/29/08
0 or Only Occasional Jobs
1 to 10 Hours
11 to 20 Hours
21 to 30 Hours
31 to 40 Hours
Over 40
25.1
8.4
25.1
23.3
13.2
5.0
33.8
10.0
21.0
16.1
13.0
6.1
Page 5 of 16
UNIV OF LOUISIANA @ LAFAYETTE
STUDENT OPINION SURVEY
05/29/08
Prior School Attended
Your
Institution
%
National
Norms
%
Figure 6. Section I - Background Information, Item L: Prior School Attended
A
B
C
D
E
A. High School
B. Vocational/Technical School
C. 2-Year College
D. 4-Year College or University
E. Others
71.5
2.5
8.4
14.3
3.4
62.5
2.5
12.9
18.0
4.1
High School
Vocational/Technical School
2-Year College
4-Year College or University
Graduate/Professional College
Other
71.5
2.5
8.4
14.3
1.2
2.2
62.5
2.5
12.9
18.0
1.8
2.2
Page 6 of 16
UNIV OF LOUISIANA @ LAFAYETTE
STUDENT OPINION SURVEY
05/29/08
Your
Institution
National
Norms
% Used Avg % Used Avg
Figure 7. Section II - College Services: Satisfaction with College Services for Those Who Have Used This Service
(Satisfaction Scale: 5=very satisfied, 4=satisfied, 3=neutral, 2=dissatisfied, 1=very dissatisfied)
Item #
Page 7 of 16
UNIV OF LOUISIANA @ LAFAYETTE
NOTE: Items with fewer than 10 respondents were not included in the analyses.
6 14 15 5 19 21 12 20 13 22
1.00
2.00
3.00
4.00
5.00
4.304.13 4.13 4.11 4.10
2.14
3.02 3.09
3.483.59
4.13
3.88 3.934.11
4.02
2.50
3.40
3.67
3.45
3.94
Your Institution National Norms
Top 5 Item #'s Bottom 5 Item #'s
83.2
32.8
12.3
31.7
69.4
72.1
20.2
47.0
50.6
4.3
4.30
4.13
4.13
4.11
4.10
2.14
3.02
3.09
3.48
3.59
77.8
39.0
17.0
34.3
68.7
71.8
32.2
16.6
57.8
4.3
4.13
3.88
3.93
4.11
4.02
2.50
3.40
3.67
3.45
3.94
6
14
15
5
19
21
12
20
13
22
Library facilities and services
College-sponsored social activities
Cultural programs
Recreational/intramural programs and services
Computer services
Parking facilities and services
Residence hall services and programs
College mass transit services
Food services
Veterans services
Ave
rag
e
Top 5 for Your Institution
Bottom 5 for Your Institution
8
7
14
16
15
20
12
21
22
18
Student health insurance program
Student health services
College-sponsored social activities
College orientation program
Cultural programs
College mass transit services
Residence hall services and programs
Parking facilities and services
Veterans services
Honors program
Your
Institution
Avg
National
Norms
AvgItem #
STUDENT OPINION SURVEY
05/29/08
UNIV OF LOUISIANA @ LAFAYETTE
8
7
14
16
15
20
12
21
22
18
-.80 -.60 -.40 -.20 -.00 .20 .40
Difference
.28
.28
.26
.23
.20
-.57
-.37
-.36
-.35
-.17
Item
#
Figure 8. Section II - College Services: Largest Positive & Largest Negative Differences between Your
Institution's Averages and the National Averages of Satisfaction Level with the Services of this College
Difference
Largest Positive (or Smallest Negative) Differences
Largest Negative (or Smallest Positive) Differences
3.63
4.05
4.13
3.95
4.13
3.09
3.02
2.14
3.59
3.78
3.35
3.77
3.88
3.71
3.93
3.67
3.40
2.50
3.94
3.94
.28
.28
.26
.23
.20
-.57
-.37
-.36
-.35
-.17
Page 8 of 16
NOTE: Items with fewer than 10 respondents were not included in the analyses.
(Satisfaction Scale: 5=very satisfied, 4=satisfied, 3=neutral, 2=dissatisfied, 1=very dissatisfied)
Your
Institution
Avg
National
Norms
Avg
STUDENT OPINION SURVEY
05/29/08
Ave
rag
e
Figure 9. Section III - College Environment: Satisfaction level with the Academic Aspects of this College
7
9
5
3
2
4
10
1
6
11
8
Class size relative to the type of course
Availability of your advisor
Attitude of the faculty toward students
Instruction in your major field
Course content in your major field
Out-of-class availability of your instructors
Value of the information provided by your advisor
Testing/grading system
Variety of courses offered at this college
Preparation you are receiving for your future occupation
Flexibility to design your own program of study
4.02
3.91
3.90
3.90
3.87
3.85
3.85
3.81
3.76
3.75
3.53
4.07
3.77
3.95
3.95
3.92
3.90
3.74
3.81
3.68
3.72
3.59
(Satisfaction Scale: 5=very satisfied, 4=satisfied, 3=neutral, 2=dissatisfied, 1=very dissatisfied)
Item #
7 9 5 3 2 4 10 1 6 11 8
Item #
3.40
3.60
3.80
4.00
4.20
4.02
3.91 3.90 3.903.87 3.85 3.85
3.81
3.76 3.75
3.53
4.07
3.77
3.95 3.953.92
3.90
3.74
3.81
3.683.72
3.59
Your Institution National Norms
Page 9 of 16
UNIV OF LOUISIANA @ LAFAYETTE
15 14 12 13
Item #
3.50
3.60
3.70
3.80
3.90
3.82
3.77 3.76
3.66
3.79
3.71
3.73
3.56
Your Institution National Norms
Ave
rag
e
Your
Institution
Avg
National
Norms
Avg
(Satisfaction Scale: 5=very satisfied, 4=satisfied, 3=neutral, 2=dissatisfied, 1=very dissatisfied)
Item #
15
14
12
13
College catalog/admissions publications
Accuracy of college information you received before enrolling
General admissions procedures
Availability of financial aid information prior to enrolling
3.82
3.77
3.76
3.66
3.79
3.71
3.73
3.56
Figure 10. Section III - College Environment: Satisfaction level with the Admissions Aspects of this College
STUDENT OPINION SURVEY
05/29/08
Page 10 of 16
UNIV OF LOUISIANA @ LAFAYETTE
STUDENT OPINION SURVEY
05/29/08
Figure 11. Section III - College Environment: Satisfaction level with the Rules & Policies Aspects of this College
Your
Institution
Avg
National
Norms
AvgItem #
(Satisfaction Scale: 5=very satisfied, 4=satisfied, 3=neutral, 2=dissatisfied, 1=very dissatisfied)
17 21 19 16 18 20
Item #
3.00
3.20
3.40
3.60
3.66 3.65
3.50
3.323.29
3.13
3.52
3.67
3.46
3.30
3.23
3.05
Your Institution National Norms
Ave
rag
e
17
21
19
16
18
20
Rules governing student conduct at this college
Personal security/safety at this campus
Academic probation and suspension policies
Student voice in college policies
Residence hall rules and regulations
Purposes for which student activity fees are used
3.66
3.65
3.50
3.32
3.29
3.13
3.52
3.67
3.46
3.30
3.23
3.05
Page 11 of 16
UNIV OF LOUISIANA @ LAFAYETTE
STUDENT OPINION SURVEY
05/29/08
Figure 12. Section III - College Environment: Satisfaction level with the Facilities Aspects of this College
Your
Institution
Avg
National
Norms
AvgItem #
(Satisfaction Scale: 5=very satisfied, 4=satisfied, 3=neutral, 2=dissatisfied, 1=very dissatisfied)
25 27 24 26 23 22 28 29
Item #
3.00
3.20
3.40
3.60
3.80
4.00
3.78
3.72
3.613.58
3.51 3.50
3.173.12
3.78
3.65
3.71 3.71
3.643.70
3.38
3.60
Your Institution National Norms
Ave
rag
e
25
27
24
26
23
22
28
29
Study areas
Campus bookstore
Athletic facilities
Student union
Laboratory facilities
Classroom facilities
Availability of student housing
General condition of buildings and grounds
3.78
3.72
3.61
3.58
3.51
3.50
3.17
3.12
3.78
3.65
3.71
3.71
3.64
3.70
3.38
3.60
Page 12 of 16
UNIV OF LOUISIANA @ LAFAYETTE
STUDENT OPINION SURVEY
05/29/08
Figure 13. Section III - College Environment: Satisfaction level with the Registration Aspects of this College
Your
Institution
Avg
National
Norms
AvgItem #
(Satisfaction Scale: 5=very satisfied, 4=satisfied, 3=neutral, 2=dissatisfied, 1=very dissatisfied)
32 30 33 31
Item #
2.50
3.00
3.50
4.003.80
3.66 3.66
2.88
3.84
3.643.58
3.10
Your Institution National Norms
Ave
rag
e
32
30
33
31
Academic calendar for this college
General registration procedures
Billing and fee payment procedures
Availability of the courses you want at times you can take them
3.80
3.66
3.66
2.88
3.84
3.64
3.58
3.10
Page 13 of 16
UNIV OF LOUISIANA @ LAFAYETTE
STUDENT OPINION SURVEY
05/29/08
Figure 14. Section III - College Environment: Satisfaction level with the General Aspects of this College
Your
Institution
Avg
National
Norms
AvgItem #
(Satisfaction Scale: 5=very satisfied, 4=satisfied, 3=neutral, 2=dissatisfied, 1=very dissatisfied)
42 36 38 41 40 35 37 39 34
Item #
3.40
3.60
3.80
4.00
3.91
3.783.76
3.683.65
3.553.53
3.513.47
3.92
3.72 3.73
3.60
3.52
3.59
3.423.45
3.47
Your Institution National Norms
Ave
rag
e
42
36
38
41
40
35
37
39
34
This college in general
Racial harmony at this college
Opportunities for personal involvement in campus activities
Campus media (student newspaper, campus radio, etc.)
Religious activities and programs
Attitude of the college nonteaching staff toward students
Opportunities for student employment
Student government
Concern for you as an individual
3.91
3.78
3.76
3.68
3.65
3.55
3.53
3.51
3.47
3.92
3.72
3.73
3.60
3.52
3.59
3.42
3.45
3.47
Page 14 of 16
UNIV OF LOUISIANA @ LAFAYETTE
Figure 15. Section III - College Environment: Satisfaction with All Aspects of this College
Your
Institution
Avg
National
Norms
AvgItem #
(Satisfaction Scale: 5=very satisfied, 4=satisfied, 3=neutral, 2=dissatisfied, 1=very dissatisfied)
STUDENT OPINION SURVEY
05/29/08
Page 15 of 16
UNIV OF LOUISIANA @ LAFAYETTE
NOTE: Items with fewer than 10 respondents were not included in the analyses.
7 9 42 5 3 31 29 20 28 18
1.00
2.00
3.00
4.00
5.00
4.023.91 3.91 3.90 3.90
2.883.12 3.13 3.17
3.29
4.07
3.773.92 3.95 3.95
3.10
3.60
3.05
3.383.23
Your Institution National Norms
Top 5 Item #'s Bottom 5 Item #'s
Ave
rag
e
7
9
42
5
3
31
29
20
28
18
Class size relative to the type of course
Availability of your advisor
This college in general
Attitude of the faculty toward students
Instruction in your major field
Availability of the courses you want at times you can take them
General condition of buildings and grounds
Purposes for which student activity fees are used
Availability of student housing
Residence hall rules and regulations
4.02
3.91
3.91
3.90
3.90
2.88
3.12
3.13
3.17
3.29
4.07
3.77
3.92
3.95
3.95
3.10
3.60
3.05
3.38
3.23
Top 5 for Your Institution
Bottom 5 for Your Institution
Figure 16. Section III - College Environment: Largest Positive & Largest Negative Differences between Your
Institution's Averages and the National Averages of the Satisfaction Level with All Aspects of this College
Your
Institution
Avg
National
Norms
AvgItem #
(Satisfaction Scale: 5=very satisfied, 4=satisfied, 3=neutral, 2=dissatisfied, 1=very dissatisfied)
Difference
STUDENT OPINION SURVEY
05/29/08
Page 16 of 16
Item
#
UNIV OF LOUISIANA @ LAFAYETTE
NOTE: Items with fewer than 10 respondents were not included in the analyses.
17
9
40
10
37
29
31
28
22
26
-.80 -.60 -.40 -.20 -.00 .20
Difference
.14
.14
.13
.11
.11
-.48
-.22
-.21
-.20
-.13
17
9
40
10
37
29
31
28
22
26
Rules governing student conduct at this college
Availability of your advisor
Religious activities and programs
Value of the information provided by your advisor
Opportunities for student employment
General condition of buildings and grounds
Availability of the courses you want at times you can take them
Availability of student housing
Classroom facilities
Student union
3.66
3.91
3.65
3.85
3.53
3.12
2.88
3.17
3.50
3.58
3.52
3.77
3.52
3.74
3.42
3.60
3.10
3.38
3.70
3.71
.14
.14
.13
.11
.11
-.48
-.22
-.21
-.20
-.13
Largest Positive (or Smallest Negative) Differences
Largest Negative (or Smallest Positive) Differences
