Universal Search and Social Networking Exploiting the features of each to enhance the other and the...
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![Page 1: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/1.jpg)
Universal Search and Social Networking
Exploiting the features of each to enhance the other and the tools that
make it possible
Peter WallqvistRavn [email protected]
![Page 2: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/2.jpg)
Universal Search
• Incorporates traditional ‘Enterprise Search’ with emphasis on any data source, including external
• Modern systems include features such as faceting, meta data biasing, query and result suggestions
• Can do a good job if users knows what they are looking for
![Page 3: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/3.jpg)
Enterprise Social Networking
• Provides a platform for the people in the organisation to communicate and share content
• Makes information open and available to all• Keeps a record of previous discussions that
would otherwise get lost• Useful tool if users are incentivised to use it
![Page 4: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/4.jpg)
Limitations of stand-alone solutions
Universal Search• There is little distinction
between quality content and items that are of less use
• Little control over ranking and relevance once system is running
• New and updated content doesn’t get attention
• Annotations and value additions might not be searched
Social Networking• Often becomes an isolated
application that is used only by some
• Little or no relation to the user’s everyday work
• Total focus on other users to interact with, ignoring other knowledge assets
![Page 5: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/5.jpg)
Solution: Integration
• Treat any and all information within and outside the organisation as knowledge assets
• Create conversations, share ideas and add knowledge about these assets
• The focus will shift from social networking being simply about communication to being about new and existing knowledge and experience sharing
![Page 6: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/6.jpg)
Integration in practice
• Let users interact with any knowledge asset • Let users explicitly express interest in any
knowledge asset (‘follow’)• Make the implicit and explicit interactions
with assets visible• Have a search engine tightly integrated with a
NoSQL object based data store handy
![Page 7: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/7.jpg)
Integration in practice
• Instant updates to the index• Multiple name spaces• Links and hierarchy natural• Queries can be made based on far more than keywords• Make use of a Knowledge Graph – Exploit links that are available
![Page 8: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/8.jpg)
Simple links – derived from content
![Page 9: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/9.jpg)
Simple links – derived from content
![Page 10: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/10.jpg)
Simple links – derived from content
![Page 11: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/11.jpg)
Simple links – derived from content
![Page 12: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/12.jpg)
Clever links – derived from semantics
![Page 13: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/13.jpg)
Clever links – derived from semantics
![Page 14: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/14.jpg)
Clever links – derived from semantics
![Page 15: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/15.jpg)
Social links – derived from interactions
![Page 16: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/16.jpg)
Social links – derived from interactions
![Page 17: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/17.jpg)
Enhanced Universal Search
• Boost relevance of content that has been scored, graded, linked or accessed a lot
• Make added annotations and comments searchable
• Find content based on links (simple, clever, interactions)
• Adjust relevance and suggestions based on user profile and other input
• In essence – “Enterprise Graph Search”
![Page 18: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/18.jpg)
Enhanced Social Networking
• Treat all knowledge assets (people, documents, projects, discussions, etc) as entities you get updated on in your feed
• The anchor to the assets users are used to interacting with each day makes the initial use of the system more natural
• Identify Expert groups based on interaction with knowledge assets
![Page 19: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/19.jpg)
![Page 20: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/20.jpg)
The Knowledge Graph
![Page 21: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/21.jpg)
The Knowledge Graph
![Page 22: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/22.jpg)
The Knowledge Graph
![Page 23: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/23.jpg)
The Knowledge Graph
![Page 24: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/24.jpg)
The Knowledge Graph
![Page 25: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/25.jpg)
Take Home Points
• Universal Search and Social Networking services are great ways to access and distribute knowledge and information
• If the two work together, the impact can be substantially greater
• Modern search / store / link platform required – classic flat reverse term index obsolete
![Page 26: Universal Search and Social Networking Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems.](https://reader030.fdocuments.in/reader030/viewer/2022032722/56649cdf5503460f949a8b97/html5/thumbnails/26.jpg)
Peter WallqvistRavn [email protected]