UNIVERGE Business ConneCT (BCT) · PDF fileUNIVERGE Business ConneCT (BCT) SPH-13009PBK Price...

SPH-13009PBK March, 2013

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UNIVERGE® Business ConneCT (BCT)

For UNIVERGE® 3C™

Contents of this document are subject to change without prior written notice at the discretion of NEC Corporation of America. The following Piece Part Price Lists are provided for the convenience of Authorized NEC Associates and are intended for official business use only and are subject to the terms and conditions of the applicable NEC Associate agreement. All prices are in US dollars. Trademark Acknowledgements

NEC and UNIVERGE are registered trademarks of NEC Corporation.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

Ctrix and Citrix XenApp are registered trademarks of Citrix Systems, Inc.

VMware is a registered trademark of VMware Inc.

Polycom, SoundPoint and SoundStation are registered trademarks of Polycom Corporation

All other trademarks are registered trademarks of their respective owners. All terms mentioned in this document that are known to be trademarks or service marks have been appropriately recognized. NEC Corporation of America cannot attest to the accuracy of this information. Use of a term in this document should not be regarded as affecting the validity of any trademark or service mark. Liability Disclaimer NEC Corporation of America (NEC) reserves the right to change the specifications, functions, features, pricing at any time, without notice. NEC has prepared this document for use by its employees and authorized distributors. The information contained herein is the property of NEC and shall not be reproduced without prior written approval from NEC.

UNIVERGE Business ConneCT (BCT) SPH-13009PBK Price Book March, 2013 Version 6.0 Page | 2

Table of Contents

INTRODUCTION ................................................................................................................................................................................. 3

TECHNICIAN CERTIFICATION TRAINING .................................................................................................................................................... 3

END USER TRAINING ............................................................................................................................................................................... 4

DOCUMENTATION .................................................................................................................................................................................... 5

NEC PROFESSIONAL SERVICES ................................................................................................................................................................. 5

TECHNICAL SUPPORT .............................................................................................................................................................................. 6

BUSINESS CONNECT CAPACITIES AND SUPPORTED MODULES ................................................................................................................... 8

BUSINESS CONNECT LANGUAGES SUPPORTED .......................................................................................................................................... 9

BUSINESS CONNECT SERVER REQUIREMENTS........................................................................................................................................... 9

BUSINESS CONNECT OPERATOR PRICING ............................................................................................................................................... 12

BUSINESS CONNECT CONTACT CENTER PRICING ..................................................................................................................... 12

BUSINESS CONNECT OPTIONS PRICING ..................................................................................................................................... 13

BUSINESS CONNECT IN-HOUSE DEMO SYSTEM PRICING ......................................................................................................... 15

BUSINESS CONNECT SOFTWARE ASSURANCE PRICING ........................................................................................................... 15

NEC SERVERS AND DATABASE OPTIONS PRICING .................................................................................................................... 16


Introduction UNIVERGE Business ConneCT (BCT), NEC’s versatile Operator and Contact Center suite for UNIVERGE 3C is simple

and cost effective to deploy and manage. The user roles that it provides, Operator, Contact Center Agent and

Supervisor, utilize a single database which is synchronized with UNIVERGE 3C. BCT utilizes a common license with

the UNIVERGE 3C system. BCT is integrated with the UNIVERGE 3C system from a presence and Instant Messaging

(IM) perspective allowing agents or operators to see other UNIVERGE 3C user’s presence and to IM other UNIVERGE

3C user’s. Operators and Agents utilize a common mode of operation reducing the time required for cross-training. Up

to 10,000 agents and/or operators can be defined in the BCT system but licensing is based on a concurrent use basis

allowing other employees to easily take on the role of Operator or Agent when necessary. For instance in peak hours

some staff, including remote office workers, can act as Operator or Agent. Business ConneCT is a proven solution that

is ideally suited to meet the dynamic communication needs of any organization, small or large. It enables your

organization to communicate more efficiently and effectively – and become more productive and competitive!

This Price Book shall provide the following information:

How to obtain technical certification from NEC

Where you can find end-user training that can be used for your customers

Where to find BCT documentation

How to order Professional Services for BCT

How to obtain Technical Support for BCT

What the BCT licensing model looks like, how to download licenses and how to download software for BCT

What are the BCT capacities and supported modules

What are the supported languages in BCT

What are the BCT server requirements

What is the BCT Pricing and what NEC Discount Group(s) does this pricing reside in

Technician Certification Training Certification training for the Business ConneCT solution is found within the MyNECLearning.com site by searching under

“UNIVERGE Business Connect or Business Connect” as shown in the screen capture below. Certification is required to

install and maintain the BCT solution.


Course Name Code Notes BCT Installation and Configuration Certification Course (est. time = 6 hrs.)

NTC6834100_v2

Modules: Introduction, Prepare the UNIVERGE 3C, Installation, Checking and

changing the configuration, Filling the Directory, Client Roll-out, Troubleshooting, Database maintenance.

BCT Basic Contact Center (est. time = 6 hours)

NTC6834200_v2

Modules: Introduction to Supervisor Application, Building a basic call flow, Prompts

Management, End Call Module, Transfer Module, Agent Management, Router Module, Automated Attendant, Clock Module, Starter Module, Supervisor Management

BCT Supervisor (est. time = 4 hours)

NTC6834700_v1 Modules: Introduction, Agents and Groups, Reports, Supervisor Dashboard.

BCT Advanced Contact Center (est. time = 6 hours)

NTC6834500_v2

Modules: Overview, Language Options, Skills Based Routing, Service Routing, Call

Flow Message Box, Option Menu, Outbound Services, Identification Routing, Call Types, Not Ready Reasons, Soft Wallboard.

End User Training Training for end-users who might have purchased the UNIVERGE Business ConneCT solution can be found within the

public site, “NEC Product Demonstration and Documentation” at the following URL:

http://www.myneclearning.com/video/externaltraining/index.htm

Courses available on this public site cover basic administrative tasks, Contact Center Agent operation, Operator operation

and Supervisor operation. Below, in outline form, are the topics that are available for use by end users:

Basic Contact Center

Building a Basic Call Flow

Prompts

End Call

Transfer

Agent Management

Router

Automated Attendant

Clock

Starter

Contact Center Agent

Contact Center Agent

Contact Center Agent – Directory

Operator

Contact Center Operator - Getting Started

Contact Center Operator - Advanced Features

Contact Center Operator - Directory

Contact Center Operator – Customizing

Supervisor

Introduction to the Supervisor Application

Agents and Groups

Reports Overview

o Summary Report

o Router Analysis Report

o Router Performance Analysis Report

o Agent Analysis Report

o One Week Later (Improved Contact

Center)

Supervisor Dashboard Guided Tour

o Dashboard View

o Monitor View

o Performance View

o Analysis View

o Call Tracking View

o Floor Plan

o System Monitor

o System Capacity Calculator

http://www.myneclearning.com/video/externaltraining/index.htm


Documentation All documentation can be found in the NEC Information Portal under the UNIVERGE3C/Sphericall Folder >

BCT and on the BCT Software DVD. These documents are also installed to the BCT server during

installation. Listed below are only some of the key documents which are useful for quotation and

configuration.

Document Name Notes

BCT Boundary Specification Provides information on capacities and system requirements.

BCT Configuration Sheets Provides information gathering templates and sample call flows. It is intended for use by a knowledgeable BCT individual who is tasked with compiling the necessary information and requirements for creation of the Call Flows the customer needs.

BCT – 3C Installation Guide Provides information on the installation of BCT from a UNIVERGE 3C perspective and from a BCT perspective

BCT Administrative Guide Provides detailed information about putting together call flows and the features available from a call handling perspective

BCT Supervisor Guide Provides information on Reports and utilization of Supervisor Dashboard.

BCT User Guide Provides information on using the Desktop Clients for Contact Center Agent and for Operator.

BCT Client Programming Interface

Provides information on integrating BCT with back office applications via the BCT client

NEC Professional Services In order to install and configure the Business ConneCT solution, certified technicians are required. NEC

“highly” recommends that Associates avail themselves of NEC Professional Services for the first installation

they do with UNIVERGE 3C and with Business ConneCT. Though the Business ConneCT system is very

simple to program and the installation document is very clear and precise, it is important that technicians

follow the installation steps precisely and in the order recommended to ensure proper integration. Hence, we

do recommend that at a minimum, the first installation performed between the two systems be handled with

NEC Professional services.

NEC Professional Services will be available for quotation within the UNIVERGE 3C, BCT quoting page as

shown below.


If quoting NEC Professional Services (PS), it is important, prior to order, that you contact NEC PS in order to

schedule and get a PS ID assigned to this deployment. Contact can be done in one of the following ways,

listed in order of preference:

1. Go to NEC Information Portal > LINKS > Professional Services and complete a “Request for Quote”.

Include your MasterQuote number along with other requested information within the “Request for

Quote”. PS will then provide you with a PSID number. Once you have a PS ID, you can order the

solution and there should not be delays in order processing. Without the PS ID, delays in order

processing could ensue.

2. You can call 214-262-7188 but you will be asked to complete the “Request for Quote” mentioned

above as this allows for tracking of the PS deployment within the PS system.

3. Send an email to [email protected] but again, you will be asked to complete a “Request for

Quote” as mentioned above.

Technical Support To obtain technical assistance, an active software assurance agreement must be in place and the engineer placing the support call or online ticket must be certified on the Business ConneCT application. If you are an NEC Associate calling for technical assistance, call 800-852-4632 and select option “1”. You must have your valid NEC TECH ID available when calling for technical assistance. If you do not have a “Tech ID” or if you have forgotten your “Tech ID”, you may contact [email protected] and provide them with your name and Associate information. Associate end-users must contact their Associate for technical support. Direct end-users who are calling for technical assistance, call 877-463-2267. You must have an active software assurance agreement in order to obtain support free of charge, else support may be billable. You must call the “800” numbers listed above, or utilize NEC‟ s National Technical Assistance online access

to input trouble tickets. Online access can be found by going to http://www.necntac.com/.

mailto:[email protected]

mailto:[email protected]

http://www.necntac.com/


Business ConneCT Licensing Model Business ConneCT licensing is included as part of

the UNIVERGE 3C licensing and resides on the

UNIVERGE 3C system. The UNIVERGE 3C

Licensing Server is used to generate these licenses

and the same XML License File used and imported

to the UNIVERGE 3C system is used to support the

BCT licensing. BCT looks to the UNIVERGE 3C

system in order to know what options and

capacities are enabled.

BCT has two types of licenses which can be

categorized into three groups:

Capacity Based Licenses are categorized

into the following two groups:

o Per User/Role licensing

o Per Item licensing

Functional License (On or Off licensing)

The following diagram depicts this licensing

structure and shows which options are available

both for Agents and Operators.

When you first install the BCT system, it will ask

you to “browse” to your license file or ask you if you

want to operate in evaluation Mode. Evaluation

mode allows you to operate with all features and capacities enabled for up to 90 days. If you don’t use all 90

days initially, the remainder of unused days remain and can be used later to allow a customer to evaluate

some new option. Evaluation mode is always available to help you “upsell” customers.

The following table provides the above information in a table format and also shows what corresponding

licenses on the UNIVERGE 3C side are required to support the licenses on the BCT side.

BCT License BCT Type of License Corresponding UNIVERGE 3C License Required

BCT-3C Operator Lic. Capacity based per user UAL & STL per Operator. 4 STL’s per Operator Router

BCT-3C Agent - 1 Lic. Capacity based per user 3C user must have UAL and STL

BCT-3C Phone Based Agent Capacity based per user 3C user must have UAL and STL

BCT-3C Auto Attendant / IVR Functional License On/Off NA

BCT-3C Skillbased Routing Functional License On/Off NA

BCT-3C Outbound Functional License On/Off NA

BCT-3C Email Routing Functional License On/Off NA

BCT-3C Identification Routing Functional License On/Off NA

BCT-3C Programming Interface Functional License On/Off NA

BCT-3C Soft Wallboard Capacity based per item NA

BCT-3C Supervisor Capacity based per user 3C user must have UAL and STL

BCT-3C Supervisor Full Reporting Functional License On/Off NA

BCT-3C Additional Language Capacity based per item NA

BCT-3C Agent/Oper Call Record Functional License On/Off NA

BCT-3C MsgBox/VMS-User Capacity based per item Each message box must have UAL and STL on 3C

BCT-3C R6 PLATFORM Functional License On/Off UAL for Web Service User for call control from BCT

BCT-3C VMP Port Lic. Capacity based per item STL per VMP port


Business ConneCT Capacities and Supported Modules

BCT Capacities

ITEM Capacity

Site/System Capacity 1

Simultaneously Active Agent Capacity 500 Note 1

Defined Agent Capacity 10,000

Defined Operator Capacity 10,000

Simultaneously Active Operator Capacity 500 Note 1

Defined Supervisors 100

Simultaneously Active Supervisors 16 (4 can run reports concurrently)

Dashboard 16

# of Starters / Queues 100

# of Routers/Queues 300

# of Clock Modules / Schedules 10,000

# of Soft Wall Boards 64

# of Supported Languages 19

# of VMP / Aculab SIP Ports 96

Free 90 Day Trial Mode YES

Terminals/Phones Polycom/DT7XX/IP-DECT

Soft Phone SMP with UC Client

NOTE 1: Maximum capacity is total Active Agents + Operators

Supported Modules

Module Standard or Optional

Agent Desktop Agent Base Package (10)

Operator Desktop Operator Base Package (1)

Supervisor Agent & Operator Base Package (1 each)

Announcements Agent and Operator Base Package

Auto Attendant Agent Base Package

Routing Agent and Operator Base Package

IVR Agent Base Package

Callback Agent Base Package

Dashboard Agent Base Package

Routing based on Identification Agent Base Package

Skills Based Routing Optional

Call Recording Optional

Call Recording/Quality Monitoring Optional – 3rd

Party App - Encore

Email Optional – available for agents only

Outbound Optional – available for agents only

Plug-ins/Integration Optional - custom

Redundancy Optional - 3rd

Party App - EverRun


Business ConneCT Languages Supported The following table shows the available languages in BCT in relation to where they are supported. Note, all the languages specified for System Prompts and User Guides are supported as a standard part of the BCT application without any additional licensing. Additional Language licensing is required when you wish present Client Graphical User Interfaces, Supervisor Interfaces and/or Online Help in a specific language.

Language Clients Supervisor System Prompts

User Guides & Online Help

Install Guide

Admin Guide

Supervisor Guide

English-US Y Y Y Y Y Y Y

English-UK Y N Y Y N N N

Brazilian Y N Y Y N N N

Catalan Y N Y Y N N N

Chinese Y Y Y Y N N N

German Y Y* Y Y N N N

Danish Y N Y Y N N N

Spanish Y Y Y Y N N N

French Y N Y Y N N N

Italian Y Y* Y Y N N N

Japanese Y Y Y N N N N

Dutch Y N Y Y N N N

Portuguese Y N Y Y N N N

Russian Y Y* Y Y* Y* Y* Y*

Swedish Y N Y N N N N

Greek N N Y N N N N

Polish Y N Y Y N N N

Turkish Y N Y Y N N N

Norwegian N N Y Y N N N

Arabic Only Oper.

Client N N N N N N

Note: where an Asterisk is used “*”, this indicates the majority of the specified item has been translated but not all of the item has been fully translated.

Business ConneCT Server Requirements

Server and Client Requirements

BCT Server – Hardware Platform

o Minimum Requirement

CPU Dual Core, 2.66 GHZ

2GB of Memory

o Recommended

o CPU Quad Core, 3.66GHZ or higher

o 4GB of Memory

o If connecting to SV Platform, one free USB port must be available for Security Dongle

o At Least 80% CPU Capacity must be available for BCT Processes

BCT Server Operating System

Windows 2008 +SP2 or Windows 2008 R2 +SP1 64 bit Standard Edition/-Enterprise Edition/-Web

Edition or Windows 2008 R2 Foundation (Windows 2008 requires SV8100 R4 or higher incase SV8100)

Windows 2008 +SP2 32 bit Standard Edition/-Enterprise Edition/-Web Edition (Windows 2008 requires

UNIVERGE SV8100 R4 or higher in case UNIVERGE SV8100)

Windows 2003 +SP2 Standard and Web 32 bit Edition and R2


Windows 2003 Web Edition is limited to 100 Employees, 3 Operators, 20 Agents

Windows XP professional SP3 or up 32 bit Edition: max 2 clients, so limited to 2 Operators.

Windows 7 +SP1 Professional, Enterprise or Ultimate 32bit and 64bit Edition: max 50 clients.

The Server may not operate as a Windows Domain controller.

Microsoft Internet Explorer Browser - IE7, IE8, IE9 Internet Browser, no other browser supported

BCT Server Redundancy

Redundancy support is provided through Marathon – everRun MX with protection level 1&2 (High

Availability)

BCT Desktop Client Hardware Platform (Agents/Operators/Supervisors)

1 GHz Pentium IV CPU or Better

512 Mega Bytes of Memory available for BCT Programs

Network Ethernet Card

Desktop Client – Operating System

Windows 7 +SP1 Professional, Ultimate and Enterprise edition 32-bit and 64-bit

Note 64 bit: With Office 2010-64bit Outlook Contact Popup and Add-to-Outlook Contacts is not

supported. (Office 2010 32 bit should be used instead when you require these features). Also note

that there is a different Office Phone Integration installation MSI package for 32bit and for 64bit

operating systems.

Windows Vista Business or Ultimate edition SP2 32 bit Edition

Windows XP professional SP3 32 bit Edition

Windows 2008 +SP2 64 bit Edition*

Windows 2008 +SP2 32 bit Edition

Windows 2008 R2 +SP1

Windows 2003 Standard, Enterprise and Web editions and R2 32 bit Edition

Business ConneCT Desktop Client requires .Net 2.0 SP1

Soft Wallboard PC Requirements

Hardware and Windows Operating System requirements are the same as for the BCT Client

Requirements

PC must support Microsoft PowerPoint 2010 SP2, 32-BIT Version

Windows Domain Related Requirements

• NT-authentication of BCT-client (if client and server are not in the same domain, use basic authentication

i.e. the BCT-user should use password login)

• Database synchronization between Active Directory (AD) and BCT requires Aranea software. Aranea

must be installed on the BCT-server. BCT server and AD must be in the same domain.

• If SQL is installed on another server than BCT, the SQL-server and BCT-server must be in same

domain.

Supported Database Options:

SQL2005 Express with SP3

SQL2008 Express with SP2

SQL2008 R2 Express with SP3

SQL2005 Standard with SP3


SQL2008 Standard with SP2

SQL2008 R2 Standard with SP3

NOTES:

o The Database can be on the BCT Server or can be installed on a separate server. If installed

on a separate server, the separate server must be in the same Domain as the BCT server.

Additionally, if installing SQL Standard on the same BCT server, NEC recommends that it be

done in a virtualized environment where it resides in a separate VM instance from the BCT

server VM.

o For high traffic scenarios, it is best to have the database on a separate server from the BCT

server.

Differences between SQL2008 R2 Express and SQL2008 R2 Standard

Capacity Item SQL Server

Standard SQL Server

Express

Quantity of CPUs Supported 4 1

Maximum Memory Utilized (RAM) 64 GB 1 GB

Maximum Database Size Supported 524 PB 10 GB

When the BCT size is above 150 Agents and/or Operators it is advised to use SQL Server instead of SQL Express.

For the calculation of the maximum database size please take into account that the BCT database grows in size by 700 bytes per routed Operator/Contact Center Call.

Notes on Virtualization:

Hyper-V 2008R2, VMware vSphere ESX(i) 4.1 or higher and XenServer 5.5 are

supported on a HW platform with Intel XEON 5530 processor or better.

Note that VMware vSphere ESX 4.1 is also supported as long as the functionality

(features) applied of the vSphere ESX platform does not exceed those offered by

VMware vSphere ESXi 4.1. Amongst others, this means that at this moment VMware

vMotion, HA (High Availability) and FT (Fault Tolerant) features are not supported.


Business ConneCT Operator Pricing Discount Group = Applications Group 1

Part # Description MSRP Notes

412128 BCT-3C Operator Base Package

$650

85% Savings over separate item purchase. The Operator Base Package includes:

1 x Operator Concurrent Use License

1 x Supervisor Concurrent Use License

4 x Voice Media Ports, concurrent use

Only One Operator Package supported per system.

412129 BCT-3C Operator Lic. $2,800

Concurrent Use License: Additional Operator License after initial Base Package. BCT supports up to 500 Operators and/or Agents in any combination. Maximum capacity is calculated by summing Operators, plus Agents. This sum cannot exceed 500.

Business ConneCT Contact Center Pricing Discount Group = Applications Group 1


412131 BCT-3C 10 Agt+Rprt+Identify PKG

$10,470

68% Savings over separate item purchase. The Agent Package includes:

Auto Attendant / IVR Module

Identification Routing

Supervisor Full Reporting Package

Call Back is a basic part of the Contact Center application.

10 x Desktop Agents. Desktop Agents can also operate as

Phone Only Agents based on Admin setup.

1 x Supervisor Concurrent Use License

12 x Voice Media Ports, concurrent use

1 x Message Box for call back option

1 x GUI based language determined at time of configuration

Only One Contact Center Package supported per system.

412132 BCT-3C Agent - 1 Lic. $1,260

Desktop Agent License (concurrent use). Desktop Agents can also operate as Phone Only agent based on administrative setup. Maximum of 500 Agents in combination with quantity of Operators. Maximum capacity is calculated by summing Operators, plus Agents. This sum cannot exceed 500.

412135 BCT-3C Phone Based Agent Lic.

$450

Licensed per Phone Based Agent, concurrent usage. As an alternative to the Agent this user utilizes his telephone set for call handling, logon/off and ready/not-ready settings. This user does not use the Agent Desktop client. They do not receive any display information via the display of the phone which is unique to the Contact Center.


Business ConneCT Options Pricing Discount Group = Applications Group 1

Available BCT options and their applicability to Agents and/or Operators are shown in the table below.

Available Options Agent Operator

BCT-3C Auto Attendant / IVR YES YES

BCT-3C Skillbased Routing YES YES

BCT-3C Outbound YES NO

BCT-3C Email Routing YES NO

BCT-3C Identification Routing YES YES

BCT-3C Additional Language Lic. YES YES

BCT-3C Agent/Oper Call Record YES YES

Message Box for Call Back YES YES

Supervisor can be common/shared between Agent/Operator YES YES


412136 BCT-3C Auto Attendant / IVR

$5,950.00

Included in 10 Agent Base Package Functional license (on/off). Allows handling or routing calls based on interactive menu's.

412137 BCT-3C Skillbased Routing

$5,950.00 Functional license (on/off). Allows call routing based on agent skills in addition to longest idle routing.

412138 BCT-3C Outbound $7,950.00 Functional license (on/off). Allows automatic dialing of outbound campaigns and call-back from queue.

412139 BCT-3C Email Routing $11,775.00

Functional license (on/off). Allows routing of emails based on the senders' "to" address and/or keywords in the message subject and body. Emails are handled in the customers POP-3/SMTP compatible email application e.g. MS Outlook / Lotus Notes.

412140 BCT-3C Identification Routing

$11,775.00

Included in 10 Agent Base Package Functional license (on/off). Allows routing calls based on customer identification either via the called number, caller number (CLI) or digits entered by the customer.

412141 BCT-3C Programming Interface

$5,950.00 Functional license (on/off) Allows external applications to control the contact center call flow or add additional functionality to the call center. Requires certification.

412142 BCT-3C Soft Wallboard Lic.

$2,180.00

A Soft Wallboard can be used for displaying real-time contact center statistics and textual messages to contact center staff on any screen connected to a PC by making use of MS PowerPoint. A license is required per concurrent running soft wallboard.


Business ConneCT Options Continued:


412143 BCT-3C Supervisor Lic. $1,125.00

One is included in both the Operator and Agent Packages License per Supervisor, concurrent usage. Offers the Supervisor user interface. Provides features such as Daily change management (agents, groups), real-time status monitoring via Dashboard and Floor plan. Historical reporting via a basic summary report.

412144 BCT-3C Supervisor Full Reporting Lic.

$2,180.00 Included in 10 Agent Base Package Functional license (on/off). Allows access to the full range of reports.

412145 BCT-3C Additional Language Lic.

$3,425.00

License per additional language, concurrent usage. License is claimed when an extra language is provided to the users by the system administrator. The 1

st

language (any) does not require a license. This license is only required to show different languages within the Graphical User Interface of Agent/Operator desktops or Supervisor/Administration tools.

412146 BCT-3C Agent/Oper Call Record

$5,950.00 Functional license (on/off). Enables ad-hoc call recording for BCT Agents and Operators.

412147 BCT-3C MsgBox/VMS-User Lic.

$30.00

One is included in 10 Agent Base Package Message box is used within Contact Center and/or Operator modules when callers are queued. It can be used to “take a message” for a caller when they no longer want to wait in queue and then be sent to the appropriate Agent Router for offering Callback. Each Agent Router or Operator Router that will utilize Message Boxes for offering callback should have their own individual Message Box for routing purposes.

412149 BCT-3C R6 PLATFORM

$655.00 Platform License - ALWAYS REQUIRED

412154 BCT-3C Software DVD $25.00 Software is also downloadable from with the 3C Licensing Server.

412151 BCT-3C VMP Port Lic. $124.00

Voice Media ports are used for voicemail, playing announcements to queued callers and to interact with callers e.g. in the Auto Attendant and Identification module. Requires STL on 3C, one per VMP Line. A VMP Line is needed for MOH to be played if playing from BCT (could also play MOH from UNIVERGE 3C without additional VMP lines), Queue Announcements and IVR interaction. Applies to both Contact Center and Operator.


Business ConneCT In-House Demo System Pricing There are two ways to obtain an In House Demo system:

1. Run a MasterQuote and purchase normal BCT licensing and options. Utilize the In-House

designated demo discount within the Co-Op Guidelines for Applications Group 1.

2. Purchase the packaged Demo System listed below, which has fixed licensing limitations as stated.

This is available within the UNIVERGE 3C MasterQuote under the Demo Tab.


412150 BCT-3C Demo System

$1,000.00

Functional license (on/off), Includes:- - 2 x Operator Lic. - 4 x Agent Lic. - 4 x Phone Based Agent Lic. - 1 x Auto Attendant / IVR Lic. - 1 x Agent - Skillbased Routing Lic. - 1 x Agent - Outbound Lic - 1 x Email Routing Lic. - 1 x Identification Routing Lic. - 1 x Programming Interface Lic. - 1 x Wallboard Lic. - 2 x Supervisor Lic. - 1 x Supervisor Full Reporting Lic. - 4 x Additional Language Lic. - 8 x VMP Port Lic. - 2 x Soft Wallboard Lic. - 1 x Call Recording Lic. - 10 x Message Box Lic. When active BCT will run using a built-in fixed set of licenses. For usage in non-commercial environments e.g.: demo systems, test labs, trade shows. Expansions / upgrades are not possible (functionality is controlled by the application). SWA will be calculated based on MSRP Price of the Demo System.

Business ConneCT Software Assurance Pricing Discount Group = Support Services 1 (previously known as Associate Provided 1)


412152081 MNT BCT-3C SWA Premium

$20.00 Priced at 12% of MSRP of the BCT software and options. This, fixed priced part is provided in a multiple quantity in order to approximate 12% of the MSRP.

412152301 MNT BCT-3C 1-Year SWA

$0.00 Term designator part. A term designator part must be part of all BCT SWA orders.










NEC Servers and Database Options Pricing Part # Description MSRP Notes

542258 EXPRESS5800 1U/WIN OS/STARTER

$2,574.81

In NEC Server Discount Group

High performance with the latest Intel® Xeon®

processor E3-1200 series

Up to 32 GB of high speed DDR3-1333memory

High energy efficiency with intelligent fan control,

power capping feature and 80PLUS® Gold power

supply

For complete specifications, see specifications

below

542246 EXPRESS5800 1U/WIN OS/PLATINUM+

$5,618.89

In NEC Server Discount Group

High performance with the latest Intel® Xeon®

processor 5600series

Up to 192GB of high speed DDR3-1333memory

High energy efficiency with power capping feature

and 80 PLUS® Gold power supply

For complete specifications, see specifications

below

0221647 SQL SRVR STD EDIT 2008 64 BIT 1 Processor Lic.

$6,500.00 In Applications 1 Discount Group SQL Standard, 2008, 64 Bit Per Processor License

0221648 MS SQL 2008 SRVR STD MEDIA

$50.00 In Applications 1 Discount Group SQL Standard, 2008, 64 Bit Media Kit


NEC Express 5800 1U/Windows OS/Starter Specifications 3.5-inch Drive Model R110d-1E

Processor Type Intel® Xeon® processor E3-1220

Clock speed 3.10 GHz

Number of Processor 1

Cache 8 MB

Coresand Threads 4C / 4T

Chipset Intel® C204 Chipset

Memory Type DDR3-1333 ECC Unbuffered DIMM

Equipped Capacity 8 GB

Maximum Capacity 32 GB (4 x 8 GB)

Internal Storage Standard Capacity

250 GB

Maximum Capacity SATA : 8 TB (4 x 2 TB)

Disk Controller SATA : 3 Gb/s (Integrated)

RAID SATA : RAID 0/1/10 (Standard) 1, 2

, RAID 5/6 (Optional)

Hot Plug Supported

Optical Disk Drive Optional

Optical Drive Bays [free] 1 [1]

Disk Drive Bays [free] 3 [4]

Expansion Slots [free] Total: 2 slots available 1 [1] x PCIe 2.0 x8 (x16 connector) 1 [1] x PCIe 2.0 x8 (x8 connector)

Video Controller (VRAM) Integrated in Server Management Controller (32MB)

Interfaces

1 x VGA (15-pin mini D-sub,1x rear) 1 x Serial (9-pin mini D-sub, RS232-C, Serial A, 1 x rear) 8x USB2.0 (2 x front, 4 x rear, 2 x internal) 2x 1000BASE-T LAN connector (1000BASE-T / 100BASE-TX / 10BASE-T, RJ-45, 2 x rear) 1 x Management LAN connector (100BASE-TX / 10BASE-T, RJ-45, 1 x rear)

Server Management EXPRESSSCOPE Engine 3

System Fan Standard

Power Supply 1 x 400 Watt 80 PLUS® Gold certified non-Hot plug PSU 100-240 VAC ± 10% 50 / 60 Hz ± 3 Hz

Power Consumption (Idling 100VAC)

109 VA / 105 Watt

Power Consumption (Operating, Max Config. 100VAC)

223 VA / 222 Watt

Acoustical Noise (Sound Pressure Level)

3 Max

Configuration 48.8 dB

Dimensions (W x D x H ) 444.0 x 615.2 x 43.6 mm / 17.5 x 24.2 x 1.7 in (1U)

Weight (Minimum / Maximum) 10 kg / 18 kg, 22.05 lbs. / 39.68 lbs

Temperature, Relative Humidity (non-condensing)

Operating: 10° to 35° C / 50° to 95° F, 20 to 80% Non-Operating: -10° to 55° C / 14° to 131° F, 20 to 80%

Regulatory and Safety FCC, CE, BSMI, CCC, UL, CB, RoHS, WEEE

1 RAID 10 configured with 2 TB HDDs is not supported on the on-board SATA Controller.


NEC EXPRESS 5800 1U/WINDOWS OS/PLATINUM+ Model R120b-1 NEC Platinum+

Processor Type Intel® Xeon® processor E5645

Clock speed 2.4 GHz

Number of Processor 2

Cache 12 MB

Cores and Threads 6C / 12T

Chipset Intel® 5520 Chipset

Memory Type DDR3-1333 ECC Registered Lower Power DIMM

Equipped Capacity 16 GB

Maximum Capacity 192 GB (12 x 16 GB)

Internal Storage Standard Capacity

2 x 500 GB

Maximum Capacity SATA : 6 TB (6 x 1 TB)

Disk Controller SATA : 3 Gb/s (Integrated)

RAID SATA : RAID 1

Hot Plug Supported

Optical Disk Drive Optional

Optical Drive Bays [free] 1 [1]

Disk Drive Bays [free] 4 [6]

Expansion Slots [free] Total: 3 slots available 1[1] x PCIe 2.0 x16 (x16 connector) 1[1] x PCIe 2.0 x8 (x8 connector) 1[1] x PCIe 2.0 x4 (x8 connector) dedicated RAID slot

Video Controller (VRAM) Integrated in Server Management Controller (32MB)

Interfaces

1 x Keyboard (7-pin mini DIN, 1 x rear) 1 x Mouse (7-pin mini DIN, 1 x rear) 2 x VGA (15-pin mini D-sub, 1 x front, 1 x rear) 1 x Serial (9-pin mini D-sub, RS232-C, Serial B, 1 x rear) 8 x USB2.0 (2 x front, 2 x rear, 4 x internal) 2 x 1000BASE-T LAN connector (1000BASE-T / 100BASE-TX / 10BASE-T, RJ-45, 2 x rear) 1 x Management LAN connector (100BASE-TX / 10BASE-T, RJ-45, 1 x rear)

Server Management EXPRESSSCOPE Engine 2

Redundant System Fan Standard, non-hot plug

Redundant Power Supply 2 x 650 Watt 80 PLUS® Gold certified Hot plug PSU 100-240 VAC ± 10% 50 / 60 Hz ± 3 Hz

Power Consumption (Idling 100VAC)

244 VA / 242 Watt

Power Consumption (Operating, Max Config. 100VAC)

510 VA / 500 Watt

Acoustical Noise (Sound Pressure Level)

3 Max

Configuration 54.6 dB

Dimensions (W x D x H ) 427.5 x 722.0 x 43.5 mm / 16.8 x 28.4 x 1.7 in (1U)

Weight (Minimum / Maximum) 16 kg / 21 kg, 35.27 lbs. / 46.30 lbs.

Temperature, Relative Humidity (non-condensing)

Operating: 10° to 35° C / 50° to 95° F, 20 to 80% Non-Operating: -10° to 55° C / 14° to 131° F, 20 to 80%

Regulatory and Safety FCC, CE, BSMI, CCC, UL, CB, RoHS, WEEE 1 Noise emission was measured in accordance with ISO 7779. The actual value may vary by the operating environment.

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