Unity Installation and Upgrade Guide - Spectrum...

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Unity Installation and

Upgrade Guide

Hosted Voice Enterprise

April A Diehl

2/8/2015

Published

Version 2.0

http://www.brighthouse.com/enterprise

mailto:[email protected]


Copyright © 2015, Bright House Networks: All rights reserved.

Except as permitted under copyright law, no part of this manual may be reproduced or distributed in any form

or by any means without the prior written permission of Bright House Networks.

Disclaimer Every effort has been made to ensure that the information in this manual is accurate. If errors are found,

please report them to Technical Communication Resources.

April A Diehl – [email protected]

These applications require the appropriate licensing with Bright House Networks. Please contact your Account

Manager or Enterprise Technical Support if you have any questions.

Trademarks The Bright House Networks logo is a trademark of Bright House Networks. Other products are trademarks of

their respective companies.

Revision History

Date Revision Author Comments

7/25/13 1.0 April Diehl Create Document

2/8/15 2.0 April Diehl Updated Logo’s



http://enterprise.brighthouse.com/support/customer-services.html


Table of Contents Current Version ............................................................................................................................................. 4

Manual Update ............................................................................................................................................. 4

Uninstall and Reinstalling Unity .................................................................................................................... 5

Uninstall Unity........................................................................................................................................... 5

Install/Reinstall Unity ................................................................................................................................ 6

Call Center Monitoring ............................................................................................................................ 10

Future Updates ........................................................................................................................................... 12

Support Contacts ........................................................................................................................................ 12




Current Version The latest version of Unity is 6.3.3.4 on Release 19

To determine your version, click on

Help, then About Unity

If you are not running the latest

version it is highly recommended that

you update your application. This will

ensure you have all the latest fixes

and features of the application.

Manual Update NOTE: If using the Unity Agent/Supervisor application, ensure you know the Call Center Monitoring

password as this may be required to be re-entered.

1. In your Unity application, click on the Settings button,

2. Then on the Settings Tab

3. Click on Update on the left, and

then click on Perform Manual Update Now link.




4. Click YES when asked, “Are You Sure?”

Once the update is complete the application will need to restart.

Uninstall and Reinstalling Unity Please note that Unity must be installed by a user with administrator permissions. On some operating

systems you may be asked to confirm your actions.

The following is based on Windows 7. Other operating systems may vary slightly.

Uninstall Unity 1. Go to Start Menu > Control Panel

2. Click on Uninstall Programs

3. Find the Unity Client in your list

and highlight it. Click Uninstall

4. Click yes, when asked “Are you sure?”




5. Wait while application is removed

Install/Reinstall Unity 1. Download the

appropriate file and save to desktop

Unity Desktop https://uc-portal.brighthouse.com/downloads/UnityDesktop.msi Unity Agent https://uc-portal.brighthouse.com/downloads/UnityAgent.msi Unity Supervisor https://uc-portal.brighthouse.com/downloads/UnitySupervisor.msi

2. Double click the downloaded file from desktop

3. Click Run



https://uc-portal.brighthouse.com/downloads/UnityDesktop.msi

https://uc-portal.brighthouse.com/downloads/UnityAgent.msi

https://uc-portal.brighthouse.com/downloads/UnitySupervisor.msi


4. Click Next

5. Click I Agree, and then click Next




6. Leave destination folder and Click Next

7. Click Next




8. Wait while the install completes. You should see the following screens

9. Click Close




10. From your Desktop or Start Menu, launch the Unity Application by double clicking the Unity ICON

11. The first time you launch Unity

after the install, you will see the following, click OK

12. Enter your Login ID and Password

and click the green check mark. a. You should have been

provided your login id. This is typically your 10 digit telephone number.

b. Your passcode is your

Web Access/Software Passcode

Unity will now be launched. You may need to reset up your User Status tab as desired

Call Center Monitoring If you are using the Unity Agent/Supervisor application you may need to reenter the Call Center

Monitoring Password.

1. In your Unity application, click on the Settings button,

2. Then on the Settings Tab

3. Click on Authentication on the




left.

4. Double click on each Call

Center listed and enter the 6 digit monitoring passcode

5. Click Green check mark

If the passcodes are correct you will see the Call Centers listed at the top of the screen.

NOTE: If you receive an error, or the upgrade does not complete, it is recommended that you

uninstall Unity and install the latest version from our website. See Below




Future Updates Unity should update to the latest version on its own. When a new version is available the user will see

the following. Just click YES to continue.

Support Contacts If you have any issues with the upgrade, please contact Bright House Networks Customer Support

Dial 611 from any Bright House Networks Hosted Voice Phone or externally dial

Toll Free 866-477-1386 (Press Option 1)

These applications require the appropriate licensing with Bright House Networks. Please contact your Account

Manager or Enterprise Technical Support if you have any questions.



http://enterprise.brighthouse.com/support/customer-services.html

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