BSBPMG406A Apply Communications Management Techniques

Apply Communications Management Techniques

Unit Guide

Certificate IV in Project Management 17871Qualification Code BSB41507

Unit Code BSBPMG406A

BSBPMG406A Apply Communications Management Techniques

BSBPMG401A Apply Project Scope Management Techniques

BSBPMG402A Apply Time Management Techniques

BSBPMG403A Apply Cost Management Techniques

BSBPMG404A Apply Quality Management Techniques

BSBPMG405A Apply Human Resource Management Approaches

BSBPMG406A Apply Communication Management Techniques

BSBPMG407A Apply Risk Management Techniques

BSBPMG408A Apply Contract and Procurement Procedures

Units of Study – Certificate

Units in the Certificate IV of Project Management

BSBPMG406A Apply Communications Management Techniques

Apply Communications Management Techniques

On completion of this unit you will –

– have the skills and knowledge required to provide a critical link between people, ideas and information at all stages in the project lifecycle.

– be able to assist the project team to plan communications

• This unit is Ungraded which means that you will be found Competent or Not Yet Competent based on the completion of the assessment activities and the evidence of competency provided.

BSBPMG406A Apply Communications Management Techniques

Elements of Competency

• Each unit of study is composed of elements of competency

• Apply Communications Management Techniques comprises 4 elements of competency –

1. Contribute to communications planning

2. Conduct information management activities

3. Communicate project information

4. Contribute to assessment of communication effectiveness

• Elements of competency are further broken down into performance criteria, these can be found on the next slides

BSBPMG406A Apply Communications Management Techniques

1. Contribute to Communications Planning

1. Identify, source and contribute relevant information requirements to initial project documentation

2. Contribute to developing and implementing the communications plan and communications networks

BSBPMG406A Apply Communications Management Techniques

2. Conduct information management activities

1. Gather, validate, store, retrieve, filter and disseminate information within agreed procedures as directed, to aid decision making processes throughout project life cycle

2. Maintain information to ensure data is secure and auditable

BSBPMG406A Apply Communications Management Techniques

3. Communicate project information

1. Undertake communication within project, with client and other stakeholders within agreed networks, processes and procedures to ensure flow of necessary information

2. Ensure reports are written and released in accordance with authorisation, or drafted for release by others

3. Seek information and advice from appropriate project authorities when in doubt

BSBPMG406A Apply Communications Management Techniques

4. Contribute to assessment of communication effectiveness

1. Provide assistance in the ongoing review of project outcomes to determine the effectiveness of communications management activities

2. Report communication management issues and responses to higher project authorities for application in future projects

BSBPMG406A Apply Communications Management Techniques

Associated Readings

• Mandatory –

• PMBOK Chapter 10 – 10.1, 10.2, 10.3, 10.4 and 10.5

• Recommended – Learning Guide 1 – Define Project, page 6

Learning Guide 2 – Develop Project Plans, pages 14 and 15

Learning Guide 3 – Administer & Monitor Project, pages 11 and 12

Learning Guide 4 – Finalise Project, pages 6 and 7

Learning Guide 5 – Review Project, pages 2 to 8

BSBPMG406A Apply Communications Management Techniques

Learning and Assessment Activities

Forums - during weeks 11 and 12

Project Communication

Quiz – due week 12

Project Communication

BSBPMG406A Apply Communications Management Techniques

Team Assignment Criteria

Team AssignmentComponents

Marks Basic Competency Higher Competency

Stakeholder Identification 5 Stakeholder Analysis Matrix detailing major stakeholdersOne stakeholder management strategy per stakeholder

Stakeholder Analysis Matrix detailing extensive internal and external stakeholdersSeveral stakeholder management strategies per stakeholder

Stakeholder Analysis 10 Power and Interest Grid with basic rationale for stakeholder placement

Power and Interest Grid with detailed rationale for stakeholder placement

Communication Matrix 7 Communication Matrix covering major stakeholderIncludes – Target audience, Messenger, Purpose, Media/Channel, Frequency

Communication Matrix covering extensive internal and external stakeholdersSeveral different media and channels considered for each stakeholder

Project Performance Reporting

8 Mock up of a Project Status Report

Template for Steering Committee Meeting presentation

Total 30 19.5 to 25 25.5 to 30

BSBPMG406A Apply Communications Management Techniques

Best wishes for your studies

Crows Nest TAFE and the

Business and Commerce Business Line of the

Northern Sydney Institute

wish you success in your studies!