Unit 8 Lesson 16

Pair WorkPair WorkA

Role PlayRole PlayB

Part 2 Business Speaking

A. Pair work

Task: Work with your partner to match the advice on the left with the similar sentences on the right.

1) Make sure the other person knows whom you are and why you're calling.

2) Ask the other person to repeat information you didn't catch.

3) Ask the other person to speak slowly

4) Offer to call back if you need time to check on information

5) Say if you can't answer a question.

6) Check that you've noted down the other person's details correctly.

7) Offer to send information by fax or email.

A. I'm sorry, could you speak a little more slowly, please?

B. Could you just hold the line a moment, please? I'll need to ask my supervisor.

C. Hello, this is Tom Wu. I'm calling about the DAT System.

D. I'm sorry, but I didn't quite understand what you mean. Could you repeat that?

E. I'm not quite sure about that. Could I call you back in a few minutes, please?

F. I could email that information to you or send you a fax.

G. Can I just check that I've noted everything down correctly ？

1)-C, 2)-D, 3)-A, 4)-E, 5)-B, 6)-G, 7)-F

B. Role play

Task: Role-play a telephone conversation according to the following situation. Take turns playing role in the conversation.

A: This is...from HBC International. Could I speak to Mr. Miller, please? B: I'm afraid Mr. Miller is not in at the moment. May I take a message?

Use your own name. You are Mr. Lee's assistant at HBC International. Mr. Miller is coming to visit your company next Friday. You phone his assistant and give him/her (list) of what you have planned.

Use your own name. You are Mr. Miller's assistant. You will receive a call from Mr. Lee's assistant about Mr. Miller's visit to HBC International next week.

Mr. Miller's trip to HBC International: Make notes on the arrangements:

10:00: Meet Production Manager.

Make sure Mr. Miller is seeing these people: Production Manager, Sales Manager, and Training Manager.

11:30: Meet Sales Manager. Don't forget to tell them that Mr. Miller doe

an't eat meat.

13:00: Lunch at White Sheep Restaurant with Training Manager.

Tell them Mr. Miller is coming by train.

15:00: Tour of the factory

Find out how Mr. Miller is planning to get to your company. If he is coming by train, offer to send a car to the station to meet him.

Part 3 Listening Practice

A. Conversation

1) order 订购2) countless 数不清的3) communicator 交流者4) interrupt 打断

New words and Expressions

Task one: listen to the conversation and choose the best answer to each question you hear.

1.Which of the following is not mentioned if there were no telephone according to the conversation?

A. You couldn't call your friend B. You couldn't call to get directions.• You couldn't hold a party. D. You couldn't order a pizza.2. How would people feel without the telephone?A. Happy B. AngryC. Sad D. Very bad3. How many times does Mary use the phone every day?• Once B. Twice C. Three times D. Many times4. What should you do if you fail to catch the words on the phone?A. You should listen more carefully. B. You should interrupt the speaker.C. You should ask the speaker to repeat later. D. You should take notes.5. When should you take notes?A. When you are receicing phone calls. B. When you are getting information.C. When you are communicating with a person. D. When you are talking one the phone.

Task two: listen again and complete the tips for making phone calls.

Take notes__________if necessary

Listen________.carefully

Don't _________the speaker.

interrupt

Speak _______and ________

clearlypolitely

Part 3 Listening Practice

B. Passage

1) deal with 安排，处理2) firm 公司3) flexible 灵活的4) volume 量5) digital 数字的6) device 设备

New words and Expressions

Task one: listen to the passage and decide whether the following statements are true (T) or false (F).

1. There are many busuness calls arriving after business hours. ( )

• Many small firms use answering machines because they don't want to miss an

y call. ( )

3. Aswering machines are the most expensive answering machines. ( )

4. Voice mail service can deal with more messages than answering machines.

( )

5. People can choose different types of answering machines on the market to mee

t their needs. ( )

T

T

F

F

T

Task two: listen to the passage again and complete the table below.

Different Types of Answering Machines

Ⅰ

The cheapest answering machine models use a _________ for both in

coming and ________________.

The _______ with this way is that callers must wait a long time before

________ if the answering machine tape ___________ other message

s.

Ⅱ More _________ answering mahcines use two tapes, one for incoming

and one for outgoing calls.

Ⅲ Another kind of answering machines, _______ answering machines ar

e available for businesses that __________ over more than one line.

ⅣThe most popular type is ______ answering machines.

The adbantage is that ___________ can be better than with tape devic

es.

single tape

probelmrecording

outgoing messages

is filled with

expensive

two-line

recieve calls

digital

sound quality

Part 4 Fun Listening

Listen to the song and fill in the blanks. Can't take my eyes off you________________________I wanna hold you so muchAt long last love has arrivedAnd I thank God I'm aliveYou're just too good to be trueCan't take my eyes off you________________________There's nothing else to compareThe sight of you leaves me weakThere are ____________________But if you feel like I feelPlease let me know that it's real

I love you baby,and if it's quite all rightI need you baby to __________________I love you babyTrust in me when I say (it's) okOh pretty baby,don't let me down,I prayOh pretty baby,now that ______________And let me love you,oh baby,Let me love you, oh baby

You'd be like heaven to touch

Pardon the way that I stare

I found you stay

no words left to speak

warm the lonely night