Unit 3 Travel. Teaching & Learning Objectives To enable Ss to talk about Travel To familiarize Ss...

Unit 3Travel

Teaching & Learning Objectives

• To enable Ss to talk about “Travel”

• To familiarize Ss with language about

“Travel”

• To practice reading & listening skills

• To work out solutions to the case study task

• To practise writing an e-mail

Overview• Starting up• Reading 1. Free flight offer 2. Air rage• Language review Will• Skills Making arrangement on the telephone• Listening Business travellers’ problems• Case study The team-building seminar

Quotation

‘Travellers are always discovers, especially those who travel by air. There are no signposts in the sky that a man has passed this way before.’

---- Anne Morrow Lindbergh, American writer signpost n. a sign on a road showing directions

and distances 路标

http://images.google.cn/imgres?imgurl=http://www.columbia.edu/cu/pr/00/02/images/hertog.jpg&imgrefurl=http://www.columbia.edu/cu/pr/00/02/hertog.html&usg=__9szR3_rMVkcaj_iV6dr9SizLNkY=&h=392&w=300&sz=14&hl=zh-CN&start=12&tbnid=Xg596E98P61SNM:&tbnh=123&tbnw=94&prev=/images%3Fq%3DAnne%2BMorrow%2BLindbergh%26gbv%3D2%26hl%3Dzh-CN%26newwindow%3D1

Anne Morrow Lindbergh


Born: 6/22/1906 Birthplace: Englewood, New Jersey Died: Passumpsic, Vermont, 2/7/2001 Known in her own right as a writer, she was also

co-pilot and navigator for her husband, Charles Lindbergh. The couple met when Anne’s father was ambassador to Mexico when Lindbergh came to visit and took the family on sight-seeing flights. Under her husband’s tutelage, Anne earned her pilot’s license in 1931.


In the wake of ( 随着…而来） the media feeding frenzy (a statement of uncontrolled excitement or emotion) that accompanied the kidnapping and murder of the couple’s twenty-month old son in 1932, they took on a five-month project of flying around the world to survey the proper airlines for transatlantic flights. She wrote and published books about their journeys. One of her most notable books, A Gift from the Sea (1955), reflects on the meaning of a woman’s life. She continued to write and to add to her growing list of publications until her death in 2001.

Anne Morrow Lindbergh Quotes

• Arranging a bowl of flowers in the morning can give a sense of quiet in a crowded day—like writing a poem or saying a prayer.

• By and large, mothers and housewives are the only workers who do not have regular time off. They are the great vacationless class.

• Don’t wish me happiness—I don’t expect to be happy it’s gotten beyond that, somehow. Wish me courage and strength and a sense of humor—I will need them all.

• For happiness one needs security, but joy can spring like a flower even from the cliffs of despair.


• For sleep, one needs endless depths of blackness to sink into; daylight is too shallow, it will not cover one.

• Good communication is as stimulating as black coffee, and just as hard to sleep after.

• Grief can’t be shared. Everyone carries it alone. His own burden in his own way.

• I believe that what woman resents is not so much giving herself in pieces as giving herself purposelessly.


• I do not believe that sheer suffering teaches. If suffering alone taught, all the world would be wise, since everyone suffers. To suffering must be added mourning, understanding, patience, love, openness and the willingness to remain vulnerable.

• I feel we are all islands—in a common sea. • I must write it all out, at any cost. Writing is

thinking. It is more than living, for it is being conscious of living.

• Life is a gift, given in trust—like a child.


• It takes as much courage to have tried and failed as it does to have tried and succeeded.

• Men kick friendship around like a football, but it doesn’t seem to crack. Women treat it like glass and it goes to pieces.

• One can never pay in gratitude: one can only pay ‘in kind’ somewhere else in life.

• One cannot collect all the beautiful shells on the beach. One can collect only a few, and they are more beautiful if they are few.


• The most exhausting thing in life is being insincere.

• The sea does not reward those who are too anxious, too greedy, or too impatient. One should lie empty, open, choiceless as a beach - waiting for a gift from the sea.

• To give without any reward, or any notice, has a special quality of its own.

• Only in growth, reform, and change, paradoxically enough, is true security to be found.

Starting up

A. Answer the following questions.

1. How often do you travel by air, rail,

underground, road and sea?

2. What do you enjoy about traveling? What don’t

you enjoy?

3. If you are travel to Beijing next week, what kind

of transport do you choose? Train, bus or plane?

Why?

Starting up

B. Which of these things irritate you the most

when flying? Rank

them in order of

most and least

irritating.

diversions jet lag

long queues at check-insitting next to someone who talks non-stop

bad weather bad food

strikes sitting next to children

cancellations not enough room

no trolleys available

dirty toilets overbooking

lost or delayed luggage

Starting up

C. Which word

in each pair is

American English?

British English American Englishpetrollorry

car parkholiday

taxiluggagereturntube

steward/stewardessmotorway

queuetimetable

gasolinetruck

parking lotvacation

cabbaggage

round tripsubway

flight attendantfreeway

lineschedule

Reading 1: Free flight offer

Read a letter sent as part of a

promotion by Emirates Airlines ，

practise extracting information

and revise countable and

uncountable nouns.

Emirates Airline

Emirates flies to more than

90 destinations

worldwide.

Emirates Airline

Dubai （迪拜） based Emirates Airline is one of the fastest growing airlines in the world and has received more than 300 international awards for excellence since its launch in 1985. Emirates now takes you to more than 80 destinations in Europe, the Middle East, the Far East, Africa, Asia, Australasia and North America.

Emirates Airline

• Launched on 25th October 1985, Emirates is the international airline of the United Arab Emirates, based in Dubai.

• Initially flying with two leased ( 租赁的 ) aircraft – a Boeing 737 and an Airbus 300 B4 – Emirates has evolved into a globally influential travel and tourism conglomerate ( 大型联合企业 ) in just a few short years.

• Wholly owned by the Government of Dubai, the airline has had to develop and expand in order to stay ahead of the competition, made all the more fierce by Dubai’s continuing open skies policy – a policy wholly supported by the airline.

• Emirates’ aim is to develop Dubai into a comprehensive aviation hub that will ultimately serve as an important global longhaul （长途飞行 / 运输的） hub （枢纽） .


A. Read the letter by Emirates

Airlines and answer the questions.

1. What is the purpose of the letter?

2. What incentive is the company offering if you

fill in the questionnaire?

3. What conditions is attached to the letter?

4. Why do companies run this type of promotion?


1. What is the purpose of the letter?

To gather information about Emirates’

existing customers.

2. What incentive is the company offering if you

fill in the questionnaire?

A free Economy ticket flight voucher.

incentive n. sth that encourages a person to work harder, produce more or spend more money 激励 , 刺激 , 鼓励

voucher n. a printed piece of paper that can be used instead of money to pay for sth, or that allows one to pay less than the usual price 代币券 , 优惠券


3. What conditions is attached to the letter?

You must take a First or Business Class

trip with Emirates before July this year.

4. Why do companies run this type of promotion?

To encourage people to respond.


B. Countable (C) or uncountable (U)?

research U

questionnaire C

accommodation U

location C

network C

information U


C. Correct the mistakes in the use of countable

and uncountable nouns.Alpha Airlines flies to an extensive network of major

destinations. We need informations from you. Help us

with our researches by filling in two questionnaires

and you will be entered into a prize draw for a trip for

two people including seven nights’ luxury hotel

accommodations in one of three exotic locations.

Language review: Will

Read the leaflet sent with the

Emirates letter and find seven

places where will needs to be

added.

A service designed for the business traveller

As regular business traveller we need you to tell us about your views, requirements and habits in terms of business travel.

This information will help us to shape and refine our service in the future. Your feedback will also allow us to update our records and ensure that any special offers or information we send about Emirates in the future will be of genuine relevance to you.

So by picking up a pen and filling in the attached questionnaire, you will be doing us a great favour too.

Be sending off the attached questionnaire you could be jetting

off to the Far East.

All completed questionnaires received by 22 January will be entered in a free prize draw. The winner will enjoy an Emirates Business Class trip to Singapore, Hong Kong or Bangkok for two people, including seven nights’ luxury hotel accommodation.

There’s another excellent reason for completing our questionnaire. We will thank everyone who responds by sending them a voucher entitling them to a free Economy Class ticket for every Emirates First or Business Class flight they take between February and June this year.

Skills: Making arrangements on the telephone

A. Useful Language

Making arrangements

Could we meet on Monday at 10.30?

Are you free sometime next week?

How about next Friday?

What about April 10th?

Would Wednesday at 2 pm suit you?

Is 11.15 convenient?


Changing arrangements I’m afraid I can’t come on Friday/then. We’ve got an appointment for 11.00, but I’m afraid something’s come up. Could we fix another time? Responding That’ll be fine. That’s OK. No sorry, I can’t make it then. My diary’s rather full that day/week. Sorry, I’ve already got an appointment at that time.


B. Philippa Knight, Sales Director at The

Fashion Group in New York, makes

two calls to Maria Bonetti, a fashion

buyer in London. Listen to find the

purpose and result of each call.

3.1 3.2


3.1

The caller (Philippa Knight) phones Maria Bonetti to make an appointment to see her in London next week. The appointment is fixed for Wednesday at 2 pm.

3.2

Philippa Knight calls Maria Bonetti to reschedule their meeting because her plane has been delayed. Maria Bonetti’s phone is engaged when she rings so she leaves a message.


C. Listen to the first call again and complete the extract.

K: I’m calling because I’ll be in London next week and ______________________________ you. I want to tell you about our new collection.

B: Great. What ________________? I’m fairly free next week, I think.

K: ____________________? In the afternoon? Could ___________ then?

B: Let me look now. Let ________________. Yes, that’d be no problem at all. ___________ two o’clock? Is that OK?

I’d like to make an appointment to

see

day would suit you

How about Wednesdayyou make it

me check my

diaryWhat about


D. Listen to the second call again and complete the extract.

R: Thank you. I’m putting you through. Hello, I’m afraid she’s engaged at the moment. ______________ or can I take a message.

K: I’ll leave a message please. The thing is, I should be meeting Ms Bonnetti at 2 pm, ________________________. My plane was delayed, and I’ve got to reschedule my appointments. If possible, ____________________ tomorrow. ____________ in the morning. _______________________ here at the hotel, please.

R: Certainly. What’s the number, please?B: It’s ________________.

Will you hold

But something’s come

upI’d like to meet her Preferably

Could she call me back

020 7585 3814


E. Role play these two telephone situations.1. One of you is a company employee who has arranged to meet a colleague from one of your subsidiaries. Explain that you cannot keep the appointment, and give a reason. Suggest an alternative time.

2. You are on a business trip and you wan to stay an extra day. Telephone the airline office to arrange a different flight.

Reading 2: Air rage

The article “Passengers behaving badly”

discusses some of the ways abusive and

violent passengers can create problems for

airlines. Read the article and do the

exercises.

Reading 2: Air rage

A. Answer the questions before

reading the article.

1. In what way do people behave badly when

flying?

2. Have you ever seen or heard about someone

misbehaving on a plane? What happened?

Reading 2: Air rage

B. Skim and scan the article to find two examples of passengers behaving badly.

1. A business shot out the front tyres

of a plane on the runway.

2. A 70-year-old hit a steward because

there was no more steak.

Reading 2: Air rage

1. abusive a. rude, offensive and insulting 2. verbal a. relating to or in the form of words 3. assault n. a violent verbal or physical attack4. frustrate v. cause (someone) to feel dissatisfied or unfulfilled 5. storm v. move angrily or forcefully in a specified direction 6. compel v. force or oblige to do something 7. adrenaline n. 肾上腺素8. cramped a. uncomfortably small or crowded9. let rip: to speak or behave violently or emotionally or without

restraint10. septuagenarian n. a person who is between 70 and 79 years old 11. down to: be attributable to (a factor); be the responsibility of

Reading 2: Air rage

C. Which reasons are given in the article for passengers behaving badly？

1. Flights don’t leave on time.2. Passengers don’t feel safe.3. Airline staff don’t put the customer first.4. Flight attendants aren’t polite.5. Some terminals are too crowded.6. Passengers feel worried and nervous.7. The airline food is poor quality.8. Some passengers get drunk.9. Some airlines don’t have no-smoking policies.10. Passengers don’t respect authority.

Key

1

5

6

8

10

Reading 2: Air rage

D. Countable (C) or uncountable (U)?

staff U luggage U stress C passenger C crew C steward C alcohol U travel C work U + C

Listening:Business travelers’ problems

Listen to an interview with David Creith,

the Customer Service Teaching

Manager for British Airways. Practice

predicting, listening for information and

understanding.


A. David Creith is talking about the

problems he has to solve for the

business travelers. Predict what the

problems might be and listen to the first

part to find the answer.


• Seating requests: a lot of business travellers have specific and exact seating requests

• Downgrading: where passengers are moved to a lower class seat than they have booked and paid for because the airline have over-sold seats

• Upgrades: where passengers request a better class seat than they have booked and paid for

• Baggage: going astray (being lost) or getting damaged


B. Listen again to the first part of the interview and answer the questions.

1. David Creith is the Customer Service Teaching Manager:

a) for which airline

b) at which terminal

c) at which airport

2. Some people want:

a) ______________ b) ______________

c) to sit next to their colleague

British AirwaysTerminal 4

London Heathrow

an aisle a window


3. Why is it no possible to give everyone the seat they want?

Sometimes the aircraft being fully booked.

4. Why do airlines have to oversell flights?

Because of commercial pressure.

5. Who are Gold Card holders?

Passengers on BA’s frequent flights scheme.

6. What do Gold Card holders often ask for?

A seat upgrade.


C. In the second part of the interview

David Creith talks about how he

deals with telephone complaints.

Listen and complete the chart.

Listen very carefully

Find __________________________

Example: _______________________

Not caused by ______

__________________

________ by ____________________________________

Make sure it doesn’t ___________

Offer an ___________ if required

Listen very carefully

Find the actual cause of the complaint Example: delayed flight

Not caused by the airline/British Airways

caused by the airline/British Airways

Make sure it doesn’t happen again

Offer an apology if required

Case study: The Team-building seminar

Background

IDP computer software company

Los Angeles where IDP is based

20the number of senior managers attending the seminar

Vienna the venue of the seminar

Fournumber of European participants who will be making their own arrangements

Friday start of the seminar

Sunday end of the seminar

Assignment

Writing

As Head of Corporate Travel at Universal

Airlines, write an e-mail to the manager of the

hotel chosen for the team-building seminar.

Confirm the booking, giving details of the number

of participants, arrival and departure times, meals,

equipment and any other special requirements.

Unit 3 Travel. Teaching & Learning Objectives To enable Ss to talk about Travel To familiarize Ss...

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