UNIT 2 TYPES OF COMMUNICATION.pdf

8/18/2019 UNIT 2 TYPES OF COMMUNICATION.pdf

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Communication is the sending and receiving of amessage. Communication can occur between one

or many different people.

Communication can take place within just oneindividual. This type of communication is called

intrapersonal communication.

Interpersonal communication involves two ormore people.

What is Communication?

COMM. SKILLS/10THAPR2013/DADJU 1


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Intrapersonal communicat ion

refers to the conversation that is continually going

on in your own mind.

Interpersonal communicat ion

refers to the different types of verbal, non-verbal

and physical actions or expressions that people use

when they communicate with each other.

Intrapersonal & Interpersonal

Mastering the two basic types of communication is

the key to successful socialization.

The ability to communicate ideas, thoughts andfeelings serves as the basis for all successful human

interaction.

Types of Communication



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WHAT IS INTRAPERSONALCOMMUNICATION?

Intrapersonal communication skills are:

communications that occur within a person's own mind.

positive internal dialogue, occurring within the mind. Meditation,prayer, visualization and affirmations are amongst the intrapersonal

techniques.

the process of talking to oneself, we all have constant internaldialogues going on within ourselves either consciously orsubconsciously, vital roles in determining our self-esteem and self-perception. If you apply yourself, it is improving your confidence and

therefore your quality of life.



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IMPORTANT FACTORS THAT INFLUENCEINTRAPERSONAL SKILLS

1.Perspective

2.Self-esteem

3.Self-confidence

4.Self-assertiveCOMM. SKILLS/10THAPR2013/DADJU 4


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1. PERSPECTIVE

Perspective is a view or belief which we trulybelieve it is true and valuable in our life

• Perspective is the way we look at things

• Knowledge, understanding and values in our minds shape our perspectives or philosophies orparadigms

• IN RELATIONSHIP, IT IS BETTER TO BE KIND THAN TO BE RIGHT!



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THE WAY WE THINK

The way we think influence our perspectives in life

Positive thoughts will produce positive perspectives in life

Positive perspectives are able to produce positive actions

Positive perspectives are able to produce positive communication andinterpersonal relationship



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WHAT IS SHAPING

OUR MINDS?

EXPERIENCE /

EFFECTS WE SEE

OBSERVATION

KNOWLEDGE/INFORMATION

VALUE

SYSTEM

PEOPLE

INFLUENCEINFLUENCE OFMODELING

EDUCATION

ENVIRONMENTAL

INFLUENCEPERCEIVED

AUTHORITY

** BRIGHT STUDENT

**PROCESSIONARY CATERPILLAR



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EVERY ACTION WE TAKE IS ACTUALLY

A REFLECTION OFOUR PERSPECTIVE

•The Way We Use Our Time, Money And Energy

•With Whom We Normally Socialize Or Get Along With

•

What Kind Of Food We Eat •What Kind Of Books We Read

•What Kind Of Activities We Give Priorities

• How We Communicate With People

• How We React And Take Actions When We Are Facing

Difficulties And Problems



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2. SELF-ESTEEM


HOW WE LOOK AT OURSELVES:

In a positive or negative manner…

In the form of strengths or form of weaknesses…..

With appreciating your capabilities or undermining

yourselves….

With the feeling you can be successful or weak without

energy….


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WHY HAVING HIGH SELF-ESTEEM IS IMPORTANT?

Solid and good self-esteem will give us strength to shapeour lives the best we can

Poor and bad self-esteem will lead to a lot of weaknessesin life

WHO AM I?The Answer To This Question Will Influence One’s Self-

esteem And Influence The Actions We Take In Our Life



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WHO AM I?

MY IDENTITY! MY IMAGE!

I am a good human being.I am a responsible person / son /daughter/ student

I am a loving ( / son / daughter/

classmate/ student )

I am a useful member of this society

I am a responsible and dedicatedstudent / officer who is well-organized



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WAYS TO BUILD HIGH SELF-ESTEEM

Always remember you have the capability, role andachievement

Should interact with those who have positive minds and

who always encourage positive actions

Should take positive actions which bring goodness to

yourself and society



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3. SELF-CONFIDENCEHIGH SELF-CONFIDENCE will help us take actionsbased on perspectives and values we hold

HIGH SELF-CONFIDENCE gives us strengths to

achieve the goals we set in our life



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BUILDING SELF-CONFIDENCE 1-3/9

1. You must feel that you are special – used to be successful, have talent and capabilities,used to contribute something meaningful to society

Do not feel that other people are too superior – they are also normal human beings thatshouldn’t be scared of

2. Must practice to give opinions even though you may make mistakes or you don’t havemuch points to say

Must try to get small things done until successful - because small success could lead ingetting bigger success

3. Must try to do high risk work – which have big challenge so as to train yourself to fightfeeling of scared or no confidence



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4. When you have clear objectives, clear values, clear ways of doing things – don't

worry about complaints, negative comments and opinions of other people – goahead with your work – do it the best possible way you can

5.Seek support from positive people, successful people, not those who are onlytalkers, nothing accomplished, negative people who don’t like to see other peoplebecome successful.

6. Be careful in choosing friends – do not be affected by the negative comments orbad influence or bad models. Prolonged exposure to negative elements willinfluence your mind and your soul and finally you will fall in their trap ofnegativity and non-performance.



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7. Get yourself used to do a lot of welfare work to build strong mind,soul and character – so that this way you wont be easily influenced innegativity or bad behavior – you get yourselves more confidence andbecoming more useful.

8. Must try to fight feeling ashamed or scared or doesn’t want to work

Do not propose other people to volunteer – must propose your ownself to volunteer to take part

9. Must try to think and find creative ways to solve problems – do notsurrender to circumstances



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4. SELF-ASSERTIVEThe capability to take a stand and take appropriate actions in defending

perspectives and positive values which you strongly believe

Determination, patience and courage are the only things needed to improve any situation

WAYS TO BUILD SELF-ASSERTIVENESS

Understand clearly the good and bad aspects of anything

Be firm if they try to take advantage of you

Behold strictly to values, ethics and rules which you strongly believe



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CONCLUSION

Anthony Robbins: Communication Quotations

The way we communicate with others and with ourselves ultimatelydetermines the quality of our lives.

Winston Churchill: Communication Quotes

Courage is what it takes to stand up and speak; courage is also what

it takes to sit down and listen

Denis Waitley : Quotes: Self EsteemTo establish true self-esteem we must concentrate on our successes

and forget about the failures and the negatives in our lives



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ONLY WE CAN CHANGE OURSELVES

Nobody will be able to change us to get better results,except we ourselves.

For things to change, we have to change first.

Good news: once we start changing ourselves, things will

start to change for us.

Our life is our responsibility, so we are responsibletotally for our life.



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INTERPERSONAL COMMUNICATION SKILLS



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DEFINITION OFINTERPERSONAL COMMUNICATION

Communication is a process of

delivering a message or meaningthrough verbal or non-verbalmeans.



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PERSPECTIVE OF INTERPERSONAL COMMUNICATION

The Quality Of Our Interpersonal Communication WillDetermine The Quality Of Our Work And Quality OfOur Life

Interpersonal Communication Skills Can Be Learned



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COMPONENTS OF INTERPERSONAL COMMUNICATION

1. Conversation

2. Listening

3. Body language

4. Environment

5. Self-appearance



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1. CONVERSATION

Mention Their Names

Use Suitable Language

Tone Of Voice

Simplify Your Message

Give Other People The Chance To Talk And Do Not Control All

Try To Control From Telling Too Much About Yourself

Use Closed And Open Questions Properly

Contents Of Your Sentence

Suitability Of Topics To TalkWinning People’s Heart

Be Interesting Vs. Be InterestedCOMM. SKILLS/10THAPR2013/DADJU 24


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THE WAY TO CONVERSE

Be confident , cool and relaxed

Be yourself – do not belittle yourself but at the same donot be arrogant – must show respect to all parties

Be assertive – do not let other people step on your head

Give your opinion if you don’t agree – with full ofdiplomacy and respect



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2. LISTENING SKILLS Look at the eyes and give attention But do not do it too close or too long

Show your interest and show that they are important

Concentrate – do not let your mind wonder to other places. Do not look at other places or do other thinwhile listening to people talking to you

Show that you are actually listening to them with full interest by saying ‘yeah’ ‘oh like that’, nodding yohead and continue eye contact.

Do not look at different direction

Ensure that you really understand what you have just heard by repeating what you have heard to him /

Repeat important information and seek confirmation from her “Is this what you are trying say……”

Give encouragement for people to keep on talking or to tell you more using phrases such as ‘that’s amazidea, that’s interesting story, please tell me more’

Listen to ideas, not just words. Form imagination in your mind while listening.

Do not interrupt or try to finish his sentence while people are talking to you. Wait until he or she finishesor her sentences.

Do not be too fast to conclude. Give your response when you are truly sure he’s finished his points.

Do not focus on what you are going to say, focus on what your friend is going to say first. 26


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3. BODY LANGUAGE

PROPER BODY LANGUAGE

Smile or show happy face

Nod your head to show that you understand or agree or you are following the conversationattentively.

Give space so that everyone can see each other’s face if you are talking in a group.

GOOD BODY LANGUAGE

“Mirroring” is you create the same body posture with those you are talking to – if they are

standing with one leg up, you do the same, if they are holding cup, you do the same. This iscalled mirroring.

“Mirroring” will create a more friendly and relaxed atmosphere between you and the otherperson.

Avoid from:

• Yawning,

• Scratching your head,• Drilling your nostrils,

• Digging your ears, and all sort of inappropriate actions


ENVIRONMENT


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4. ENVIRONMENT

Try to understand their mood (are they tired, have many

problems, after getting scolded from their boss, feeling sadmixed feeling etc.)

Look at suitability of topic at that moment (talking aboutmarriage to women who haven’t got married, talking about

child birth with the couple who don’t have kids yet etc.)Find suitable place (eg. quite, not many people around) forthe topic you want to discuss. To discuss multi-million dollar

business deal, must find a suitable place.

Find suitable environment (cold, not smelly, refreshing, clean



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5. SELF APPEARANCE

The way you dress

Cleanliness

Color of your dress

Ornaments

Body smell


CHALLENGES IN COMMUNICATION


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MISUNDERSTANDING IN COMMUNICATION

might happen in:

Through telephone

SMS

Emails

News delivered through third party

When talking always want to win or be superior

When talking, emotion is more than facts

When giving opinions, very fast in finding other people’s faults

When asking questions, the intention is to test the people

When talking, always want to make other people feel guilty

When talking, very arrogant, big talk and belittle other people.




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Normally, most people don’t want the following:

ONE WAY COMMUNICATION – do not give chance to other people to talk.

Pestered – just like being pushy.

Dictated – like to control.

Imposed – give one-sided point of view.

Insisted – do not give much choices.

Manipulation – salesmen, bad leaders

He feel he’s the only one who’s right and other people do not know anything.

– debating without proper guidelines, attack one’s arguments, no ethics in discussion, no goodintention

Discussion not for the sake of finding proper understanding or to find the truths

Discussion to hurt other people’s feelings

Arguments just for fun – no objective, waste of time hurt the feeling, no barakah

Provoke heated arguments, spoil the good mood , break friendship COMM. SKILLS/10THAPR2013/DADJU 31

More examples of Barriers to


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More examples of Barriers to

communication

• Language

• Values and beliefs

• Sex/gender and age

• Economic status

• Educational level

• Physical barriers

• Attitude

• Timing

•

Understanding of message• Trust


IMPORTANT TIPS ON INTERPERSONAL RELATIONSHIP

http://images.google.com/imgres?imgurl=http://www.aperfectworld.org/clipart/communications/transmitter.gif&imgrefurl=http://www.aperfectworld.org/communications.htm&h=184&w=158&sz=10&tbnid=0fM59eH1DFUJ:&tbnh=96&tbnw=82&hl=en&start=8&prev=/images?q=transmitter&hl=en&lr=&sa=N


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BASICS – MANKIND

WANTSTo be respected

To be appreciated

To feel important

To play some roles

To be friends with others

Win-win – enjoy their rights


BASICS – MANKIND DO

NOT WANT• To be ridiculed

• Belittled

• Neglected

• Segregated

• Cruelled

• Underestimated

•

Mistreated


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4. DO NOT KEEP HIDDEN AGENDA OR TRY TO TAKE ADVANTAGE

• Do not keep the “prawn besides the stone” (hidden agenda) when dealing with him; this

way you will lose trust from him• Do not take advantage on his weaknesses or his negligence or his sincerity

5. DO NOT ‘KILL’ HIS LIFE AND DO FITNAH

• Never ever ‘kill’ one’s life, dignity or his existence by spreading fitnah

• Stay away from fitnah or plough the seed of hatred or ill-intention toward a person.

6. NEVER EVER COMPARE, PAY GRATITUDE WITH WHAT YOU HAVE

Do not compare someone with someone else, our staff with other people staff,

our husband/wife with other people’s husband/wife

Do not praise other people and undermine your own relatives

Have to pay gratitude and appreciate what you have or possess

Keep in mind - you are my hero or you are my heroine




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7. GIVE INSPIRATION, EXPECT THE BEST

Give inspiration, give trust, give hope

Give motivation to be the best, to give their best

Must expect the best from them

Be patient with their shortcomings and find ways so that they can improvethemselves – through coaching, training or third party’s roles

8.NEVER EVER LIE

Speak the truth – never ever lie

Never manipulate your language or twist your tongue, doing so will make you ahypocrite

9. FULFILL YOUR PROMISE DO NOT MAKE FALSE PROMISE

Must respect the promise you have made – must fulfill it

Do not promise with the things you are not capable of doingCOMM. SKILLS/10THAPR2013/DADJU 36



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10.SOMETIMES WE ARE STRATEGIC,NOT HYPOCRITE

We cannot be open to all things because it could be not strategic

Have to see the pros and cons of the things we discussed

If it carries more disadvantages than advantages, so it is better to avoid from being direct – this iswhat is called strategic.

11. LIKEABLE AND LIKE

Make it a habit to always eliminate the bad elements in our life

Improve yourself so that people like you

Train yourself to like other people

12. EXPECTATION

Sometimes our expectation on other people are not realistic or too high

All people have problems or circumstances which we do not know

We shouldn’t be asking from them more than what they are capable of doing

Expectation which is too high might frustrate us



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13. DON’T HOPE FOR RETURN OF FAVOR

Continue with good relationship without hoping anything in return

Even though people do not give a damn, we continue with good relationship with them

If we are hoping for a return of favor, maybe we will be frustrated

If we do not hope anything in favor, they will feel the true pleasure of friendship


FRIENDSHIP


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FRIENDSHIP

SPOILERS

Have strong vested interest

Like to take advantage

High expectation

Blame without investigationLying when speaking

Back biting

Take his rights


ENHANCERS

• Good intention

• Always helping

• Keep his dignity

• See the good aspects

than the bad aspects• No hidden agenda

• Telling the truth and be

trustworthy

•

Give priority to a friend


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…in the new global and diverse workplace

requires

excellent communication skills!

Success for YOU…



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1. http://www.skillsyouneed.com/ips/interpersonal-

communication.html#ixzz2PJPQO6KY

2. htt p://www.skillsyouneed.com/ips/interpersonal-

communication.html

3. http://www.faculty.londondeanery.ac.uk/e-

learning/improve-your-lecturing/what-makes-a-good-

lecturer

4. http://interpersonalskillsonline.com/how-to-develop-

interpersonal-skills

REFERENCES

http://www.skillsyouneed.com/ips/interpersonal-communication.htmlhttp://www.skillsyouneed.com/ips/interpersonal-communication.htmlhttp://www.skillsyouneed.com/ips/interpersonal-communication.htmlhttp://www.skillsyouneed.com/ips/interpersonal-communication.htmlhttp://www.skillsyouneed.com/ips/interpersonal-communication.htmlhttp://www.skillsyouneed.com/ips/interpersonal-communication.htmlhttp://www.faculty.londondeanery.ac.uk/e-learning/improve-your-lecturing/what-makes-a-good-lecturerhttp://www.faculty.londondeanery.ac.uk/e-learning/improve-your-lecturing/what-makes-a-good-lecturerhttp://www.faculty.londondeanery.ac.uk/e-learning/improve-your-lecturing/what-makes-a-good-lecturerhttp://www.faculty.londondeanery.ac.uk/e-learning/improve-your-lecturing/what-makes-a-good-lecturerhttp://interpersonalskillsonline.com/how-to-develop-interpersonal-skillshttp://interpersonalskillsonline.com/how-to-develop-interpersonal-skillshttp://interpersonalskillsonline.com/how-to-develop-interpersonal-skillshttp://interpersonalskillsonline.com/how-to-develop-interpersonal-skillshttp://www.faculty.londondeanery.ac.uk/e-learning/improve-your-lecturing/what-makes-a-good-lecturerhttp://www.skillsyouneed.com/ips/interpersonal-communication.htmlhttp://www.skillsyouneed.com/ips/interpersonal-communication.html

UNIT 2 TYPES OF COMMUNICATION.pdf

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