Unit 2 – Business Operations Chapter 7 Manager As Leader
-
Upload
wesley-fleming -
Category
Documents
-
view
235 -
download
2
description
Transcript of Unit 2 – Business Operations Chapter 7 Manager As Leader
General BusinessUnit 2 – Business Operations
Chapter 7Manager As Leader
Text BookPg. 86
Computer Solutions for DisabilitiesPg. 87
Focus on Real Life
LeadershipAbility to influence individuals &
groups to accomplish important goalsPeople may be the most important
resourceExpensive to hire, train & pay
Usually highest expense for company
Human RelationsWay people get along with each
otherManager is effective if:
Get employees to work togetherGoals of company accomplished
Leadership CharacteristicsUnderstandingInitiativeDependabilityJudgmentObjectivityConfidence
StabilityCooperationHonestyCourageCommunicationsIntelligence
Managers & LeadersMust work well with people
More than ½ time spent interactingEmployees, customers, other business people & managers
Human relation skills determine success
Manager SkillsSelf understandingUnderstanding othersCommunicationsTeam building
Self UnderstandingUnderstand own strengths &
weaknessesHow you make decisionsHow you get along with othersCan’t be unfair or unpredictable
Understanding OthersNotice similarities of people
Rather than focus on differencesKnow each persons:
Strengths & weaknessesSkills & abilities
CommunicationsUnderstandable wordsMeaningful to receiverSpecificGood listenerRespectful
CommunicationsFormal
Established & approved by companyLetters, memos, e-mails
InformalCommon, but unofficial
Chatting at lunch
CommunicationsInternal
Managers, employees, work groupsExternal
Employees to customersCompany to suppliersCompany to company
CommunicationsVertical
Up or down in companyManager to employee
HorizontalAcross same level
Manager to manager
CommunicationsOral
Word of mouthWritten
Letters, memos, reports, e-mailsBody Language
Shows interest or locks out another
Team BuildingHelp employees get along
Understand each otherUnderstand responsibilitiesCombine skills
Identify problemsSolve quickly
Job SatisfactionSkills usedInteresting jobsIncome & benefitsManager who supportsManager who problem solves
Job DissatisfactionBoring job
Doesn’t use skills or fulfillPoor working conditionsIneffective communicationLack of positive recognition
Class WorkCW 7-1
Groups of 2-3Check if doneReview in class
Influencing PeoplePosition InfluenceReward InfluenceExpert InfluenceIdentity Influence
Position InfluenceAbility to get others to accomplish
tasks due to position heldInfluences pay raises, promotions,
job rating
Reward InfluenceAbility to give or withhold
rewardsMoney, recognition, praise (good)Forced overtime, criticizing (bad)
Expert InfluenceSpecial expertise or knowledge
Manager who is/was top salespersonNew salesperson looks up to manager
Identity InfluencePersonal trust & respect
Well liked, looks out for groups best interest
Work BookPg. 34
Applying Information Skills
Best ManagerDevelops expert & identity
influence skillsEmployees will do minimal work if:
Manager uses position & reward onlyEmployees don’t trust or like manager
Formal/Informal InfluenceFormal
Elected officialManager
InformalSelf appointed leaderWell liked employee
Leadership StyleWay manager treats & directs
employeesBased on urgencyConfidence in employees
Tactical ManagementManager is directive & controlling
Makes decisionClosely watches employees
Used in crisis – deadline approachingNew employeesLack of experience in group
Strategic ManagementLeadership style where managers:
Less directiveInvolve employees in decision
makingSeek employee advice
Trust employees to do job
When to Use…Tactical
Part time employeesUn motivated
employeesTime pressureNew task w/
inexperienced workersEmployees don’t what
decision making resp.
StrategicSkilled/experienced
employeesRoutine workEmployees enjoy work Improve group
relationships EmployeesEmployees want
responsibility
Mixed ManagementCombined use of:
Tactical managementStrategic management
Depending on employee/situation
Labor UnionEarly 20th century
Employers treated employees poorlyEmployees banded together to
form labor unionsNegotiated wages, benefits &
working conditions
Labor UnionsEffective because they represent
large #’s of employeesPopularity peaked in 40’s & 50’s
More than 33% labor force belongedLess than 15% belong today
Labor UnionsStrong union memberships:
Police & firefightersGovernment employeesTransportationConstruction
Labor UnionsResolve conflicts between
employees & managementCollective bargaining
Agreement reachedWritten labor contract signed
Federal & state laws regulate relationship
Movie TimeNorma Rae
CW 7-2
Book TimePg. 94
Ethical PerspectivesBribery & Gift Giving
Answer 2 ?’sReview in class
QuizQuiz 7-1
Book TimePg. 99
Global NavigatorInternational Trade Intermediaries
Work BookStudy Guide – pgs. 31-32
Groups 2-3Turn in one S.G.
Review in class
The EndChapter 7