BTEC HND IN BUSINESSUnit-14 : Working with and leading peopleCentre Name:East End College of Business &

ComputingCentre No:10562

Learners Name:

Assessors Name:

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Date Issued:First Submission Date:Final Submission

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Learner Declaration

I declare that all the work submitted for this assignment is my own work or, in the case of group work, the work myself and other members of the group in which I worked, and that no part of it has been copied from any source.

I understand that if any part of the work submitted for this assignment is found to be plagiarised, none of the work submitted will be allowed to count towards the assessment of the assignment.

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Assessment Feedback Sheet

Assessment CriteriaAchieved

Y/NComments

1.1 prepare documentation to select and recruit a new

member of staff in TESCO

1.2 assess the impact of legal, regulatory and ethical

considerations to the recruitment and selection process in TESCO

1.3 Take part in the selection process as a HR assistant and describe the experience in light of TESCO .

1.4 Evaluate own contribution as an HR assistant to the selection process in TESCO.

2.1 explain the skills and attributes needed for leadership in TESCO .

2.2 explain the difference between leadership and

management in TESCO .

2.3 compare leadership styles for different situations in TESCO .

2.4 explain ways to motivate staff to achieve objectives in TESCO .

3.1 assess the benefits of team working for TESCO .

3.2 demonstrate working in a team as a leader and member

towards specific goals, dealing with any conflict or

difficult situations in TESCO .

3.3 review the effectiveness of the team in achieving the

Goals in TESCO .

4.1 explain the factors involved in planning the monitoring and assessment of work performance in TESCO .

4.2 plan and deliver the assessment of the development needs of individuals in TESCO .

4.3 evaluate the success of the assessment process in TESCO ..

M1To achieve M1, you will make effective judgements about factors that would in taking place to recruit and select employees in a company such as TESCO(AC1.1)

M2To achieve M2, you will have used suitable techniques to explore the nature of recruitment and selection in at least two organisations (including TESCO) (AC1.1).

M3To achieve M3 the work should be focused between managers and leaders. (1.1- 1.3)

D1: To achieve D1 you will have to use critical reflection to assess the benefits of team working in TESCO and will have met the deadline to submit the tasks and achieve the unit assessment criteria.(AC 3.1)

D2: To achieve D2 you will have to demonstrate an effective approach to independent research as evidenced from the citations and reference list and have met the deadline to submit the tasks and achieve the unit assessment criteria

D3: To achieve D3, you have to demonstrate evidence of creative thinking in relation to how you will evaluate the success and or failure of leadership and the impact of technology. (4.1)

General Comments:

Overall GradePass/Merit/Distinction/Referral

Assessors Signature

Date

Candidate Signature

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Aim:The aim of this unit is to develop the skills and knowledge needed for working with and leading others, through understanding the importance of recruiting the right people for the job. Unit abstract:An organisations success depends very much on the people working in it, and recruiting the right people is a key factor. Organisations with effective recruitment and selection processes and practices in place are more likely to make successful staffing appointments. In competitive labour markets this is a major advantage that well-organised businesses will have over their competitors. Through this assignment the learners will be tested on their appreciation of the processes and procedures involved in recruitment and selection to meet the organisations human resource needs within the existing legal framework. There are many benefits for both the individual and the organisation of working in teams for both the individual and the organisation, most importantly that the task is carried out better and more efficiently. An understanding of team development and the leadership function is crucial when working with others. A motivated workforce is more likely to be efficient and can contribute to the long-term profitability of the business. Through this assignment the learners will be tested on these key areas and appreciation of how an effective team leader can motivate and develop individuals within teams.

Sometimes when people work in teams they have their own types of communication, which can affect others and cause conflict or tension.

Through this assignment the learners will be tested on the skills and knowledge needed to manage and lead people and teams in an organisation. The Assignment:

There are four learning outcomes (LO) in this unit to achieve through this assignment:

LO1. Be able to use recruitment, selection and retention procedures

LO2. Understand the styles and impact of leadership

LO3. Be able to work effectively in a team

LO4. Be able to assess the work and development needs of individuals.There will be 3 to 4 questions to answer as evidence of achievement for each learning outcome. Each question has been set to satisfy one relevant assessment criteria under each learning outcome. Satisfying all the pass criteria will mean the student has achieved a Pass in this unit. There are 3 merit (M) and 3 distinction (D) criteria mentioned in the feedback sheet may be satisfied in order to achieve an overall Merit or Distinction in this unit.Case scenario:

TESCO is a customer-orientated business. It aims to offer products that provide value for money for its customers and to deliver high quality service. TESCO has more than a 30% market share of the UK grocery market; nearly double that of its nearest rival.

TESCO aims to develop the leadership qualities of its people throughout the organisation, from administrators and customer assistants to the board of directors. It adopts a similar approach to leadership development for staff at all levels. This is in line with TESCOs employment philosophy: We believe in treating each other with respect, with everyone having an equal opportunity to get on, ensuring TESCO is a great place to work.

Management and leadership

Management is about getting things done. Managers organise human and physical resources to achieve business aims and objectives. Leadership is about influencing, motivating and inspiring people. It is about coaching and developing people, treating them with respect but challenging them. Leaders seek to create strong teams, with people committed to the organisations overall goals.

The process of managing starts with the target or objective to be achieved. A manager must decide on the appropriate approach for reaching that target. The manager then needs to communicate this approach clearly to his or her team and to allocate tasks to each team member. Task allocation and delegation of responsibility is part of the management function. However, other factors will also have an influence on whether the target is achieved, including the task in hand, the skills of the team and the style of leadership.

The style of leadership can vary depending on the task. Some managers allow teams to take charge of their own decision-making for many tasks. Team leaders will set the objectives but empower team members to decide how these objectives are achieved. It helps to motivate individuals in the team and it draws on the expertise of the members of the team. TESCO looks for managers who are positive, confident and genuine, with the capacity to inspire and encourage their teams. A key part of TESCOs programme for building leaders is encouraging self-review and reflection. This allows staff to assess their strengths and find ways of demonstrating the characteristics that are vital to the long-term development of the business.

Leadership styles:

The business writers Tannenbaum and Schmidt categorised different leadership styles. They suggested that leadership styles could be explained on a scale ranging from autocratic through democratic to laissez-faire.

The autocratic or authoritarian style is characterised by an I tell philosophy. Autocratic leaders tell their staff what to do. This can give a business clear direction but it may also lead managers to undervalue or ignore input from their teams. However, an autocratic approach is appropriate in some situations. It is valuable when the business faces a crisis or when an urgent problem arises that requires an immediate response.

There are some leadership approaches that sit between autocratic and democratic. These styles allow team participation up to a point. However, the manager reserves the right to make the final decision.

Managers adopting an I sell philosophy will try to persuade their teams to accept their viewpoint.

Managers adopting an I consult approach will seek the opinions of subordinates before taking a decision. This is moving closer to a democratic style of management.

The best managers adopt leadership styles appropriate to the situation.

The democratic approach is characterised by an I share philosophy. Decisions are made within teams, with each member having equal input. TESCO leaders need to be inspirational, creative and innovative, ready to embrace change and with a long-term vision for achievement. Keeping this background in your mind, please answer the following questions:Q1.1: Prepare documents such as job descriptions and person specifications to select and recruit new member of staff in TESCO . (AC 1.1)Q1.2: Assess the impact of existing legal, regulatory and ethical considerations on the recruitment and selection process for sales assistants job in TESCO . (AC1.2)Q1.3: Take part in the selection process as a HR assistant and describe the experience in light of TESCO . (AC1.3)Q1.4: Evaluate own contribution as an HR assistant to the selection process in TESCO . (AC 1.4)Task 2:

Q2.1 Explain the skills and attributes needed for leadership in TESCO . (AC2.1)Q2.2 Explain the differences between leadership and management TESCO . (AC2.2)Q2.3 Compare leadership styles for different situations in TESCO (AC2.3)Q2.4 Explain ways leaders and managers adopt to motivate staff to achieve organisational objectives in TESCO . (AC2.4)Task 3:

Q3.1 Assess the benefits of team working in TESCO (AC3.1)Q3.2 Demonstrate working in a team as a leader and member towards specific goals, dealing with any conflict or difficult situations in TESCO (AC3.2)Q3.3 Review the effectiveness of the team in achieving the goals in TESCO (AC3.3)

Task 4:

Q4.1 Explain the factors involved in planning the monitoring and assessment of work performance in TESCO (AC4.1)Q4.2 Plan and deliver the assessment of the development needs of individuals in TESCO (AC4.2)Q4.3 Evaluate the success of the assessment process in TESCO (AC 4. 3)Plagiarism/Collusion

Any act of plagiarism or collusion will be seriously dealt with according to the regulations.

In this context the definition and scope of plagiarism are presented below:

Plagiarism is presenting somebody elses work as your own, It includes copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort; copying another students coursework; stealing coursework from another student and submitting it as your own work.

Collusion is working collaboratively with another learner to produce work that is submitted as the individual learners work.

Suspected acts of plagiarism or collusion will be investigated and if found to have occurred will be dealt with according to the college procedure.

Guideline

Ensure that all work had been proof-read and checked prior to submission.

Ensure that the layout of your documents is in a professional format.

Ensure that all references are quoted at the end of any question/document submitted (preferred: Harvard referencing).

Ensure that you back-up your work regularly and apply version control to your documents.

Ensure that there is an accompanying front cover sheet with your details, the unit details and your lecturers name. The college will retain your assessment copy so it is advisable for you to keep a copy for your own record.

Support Material

Core and Recommended Text books:

Bratton, J. and Gold, J. (2003) Human Resource Management: Theory and Practice. Third Edition. Palgrave Macmillan.

Leigh, A. and Maynard, M. (2002) Leading Your Team: How to Involve and Inspire Teams. Nicholas Brealey Publishing.

Mullins, J. L. (2007) Management and Organisational Behaviour, 8th Edition. Financial Times/Prentice Hall.

Roberts, G. (2005) Recruitment and Selection (Developing Practice), 2nd Edition. CIPD.

Recommended Websites:

Www.thetimes100.co.uk

Free materials and case studies

Www.cipd.co.uk

Chartered Institute of Personnel and Development

Www.businessballs.comBusiness balls - a free ethical learning and development resource. Free materials, articles and ideas for team roles and leadership

www.belbin.comBelbins website with team role profiles

www.acas.org.ukAdvisory, Conciliation and Arbitration Service website with guidance on legal requirements for recruitment and selection

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