Unit 14 Dealing with Complaints Period 3 Unit 14 Dealing with Complaints Period 3 Vocational...
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Transcript of Unit 14 Dealing with Complaints Period 3 Unit 14 Dealing with Complaints Period 3 Vocational...
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Unit 14 Dealing with Unit 14 Dealing with ComplaintsComplaints
Period 3Period 3
Vocational Vocational Education Hotel Education Hotel EnglishEnglish
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Words and Expressnions
Listening 3
Dialogue 3
Role Play 3
Content
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Warm-upWarm-up1. Read and recite Dialogue 2 . 2. Lead in:Talk about the pictures: a room with one bed, a light in a room, 3 persons covered with heavy quilts, “NOISE”. 3. Brain- storm : Words and expressions on page 118 .
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Listening 3
Listen and number the pictures.
Listening
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Words and Expressions
apology [ə'pɒlədʒɪ] v. 道歉awfully [ˈɔ:fli] adv. 非常,很 manage['mænɪdʒ] v处理misunderstanding [ˌmɪsʌndə
ˈstændɪŋ] n. 误会noisy ['nɔɪzɪ] adj. 嘈杂的;
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PresentationLead-in by asking the
question:What’s the number of the guest’s
room that he will live in?
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R=Receptionist, G=GuestR: What can I do for you, sir?G: I’m afraid there may be a
misunderstanding. I reserved a non-smoking room, but this isn’t a non-smoking one.
R: I’m awfully sorry, sir. We’ll manage to change a room for you. What is your room number, sir?
Dialogue 3 Handling Complaints
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G: Room 1004.R: Room 813 is non-smoking. It’ll be ready in 20minutes.G: All right.R: Apology to you once again, sir. If there is anything more you need, please let us know.
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Sentence TranslationWhat can I do for you, sir?先生,我能为您做什么吗?I’m afraid there may be a misunderstanding.恐怕你们给我订错了房间。I’m awfully sorry, sir. We’ll manage to change a
room for you.非常抱歉,先生。我们立刻为您换一个房间。Apology to you once again, sir.先生,再次向您表示歉意。
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Role Play 3A: I reserved a room with a view of the
sea/a double bed, but this one is wrong.B: I’m awfully sorry, sir. We’ll manage to
change a room for you. What is your room number, sir?
A: Room 619/1103.B: Room 602 has a view of the sea/1120
has a double bed. It’ll be ready in 20/30 minutes.
A: All right.B: Apology to you once again, sir.
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Recite Dialogue 3 in Unit 14 and try to write a new one.
Copy new words and expressions.
Summary & HomeworkSummary & Homework
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Thank you for your
cooperation!