Unit 12 Shopping. Topic 1: Bargaining Background Information As a receptionist at a travel service,...

Unit 12 Shopping

Topic 1: Bargaining

Background Information

As a receptionist at a travel service, when you show the tourists to go shopping, the following seven steps are for your references:(1) Learning about what the tourists need.(2) Telling a shop assistant what you’d like to buy.(3) Choosing items.(4) Asking about prices.(5) Bargaining.(6) Buying presents.(7) Paying the bill.

Topic 1: Bargaining

Situational Dialogue

Tour guide Zhang Li advises Mrs. White to buy some specialties, and they decide to go to Xidan market.(A: Zhang Li B: Mrs. White C: Shop Assistant)A:Excuse me, Mrs. White. There are many Chinese specialties here. Don’t you like to take something for your friends?B:I’d love to. You know, I’m fond of shopping. I want to buy some silk dresses for my daughter.A:OK. Let’s go to Xidan Market. There you can buy many beautiful silk ones.

Topic 1: Bargaining


B:Oh, I eagerly want to go. Now let’s go. (In Xidan Market)C:Good morning. Can I help you?A:Yes. Mrs. White would like to buy some beautiful silk dresses for her daughter.C:There’re many colors. Which one do you like, Mrs. White?B:I’ve no idea. Which one do you recommend?C:Let me show you.B:Thank you.

Topic 1: Bargaining


C:Do you think a red one will do?B:Well, the red one is beautiful indeed. But I think the pink one will suit my daughter.C:The pink one is very beautiful. Will you take it?B:How much is it?C:¥349.B:What a bit of money!C:It’s a quality name brand. And it’s the latest fashion this year. How much do you like it to be?B:Shall I make it ¥200 then?

Topic 1: Bargaining


C:¥200 can barely cover the price, ¥300.B:The price is quite higher than I expected. I insisted on ¥250.C:The best thing to do is to compromise. I won’t let it go for less than¥280. I assure you this is a real bargain and you can’t get it cheaper anywhere in the city.B:¥280 is OK. I’ll get it.C:Do you need anything else?B:I also want that purple one.C:OK. Altogether they are ¥560, Mrs. White.

Topic 1: Bargaining


B:Here is ¥600.C:Take your change, please.B:Thank you. Goodbye.

Topic 1: Bargaining

Vocabulary

a real bargain 便宜货barely 仅仅，勉强；几乎没有change 零钱，找头compromise 妥协，和解fashion 时尚Recommend 推荐，介绍；劝告，建议specialty 特产品；特制品

Topic 1: Bargaining

Notes

1.be fond of… 喜欢Eg. I am fond of fresh vegetables. 我喜欢吃新鲜蔬菜。 2.a bit of… 有点Eg. What a bit of money! 真是太贵了！ 3.insist on… 坚持Eg. I insist on buying the blue one. 我坚持要买蓝色的。

Topic 1: Bargaining

Useful Sentences

Asking the price1.How much are they?/How much does it cost? 多少钱？2.May I know the price? 可以告诉我价钱吗？3.What’s the price of this pair of jeans? 这条牛仔裤多少钱？

Topic 1: Bargaining

Useful Sentences

Telling the price1.It’s 200 yuan.200元。2.12 dollars are for a dozen. 一打一共 12美元。3.It costs 98 dollars. 98 美元。

Topic 1: Bargaining

Useful Sentences

Bargaining1.Sheer robbery！太贵！2.It’s a real bargain. 真便宜。3.Can you sell it for 3 pounds？3 英镑你卖吗？4.Can you come down a bit？你能不能便宜点？5.Can you come down a little bit?能稍微便宜点吗？

Topic 1: Bargaining

Useful Sentences

6.I can’t give you more than 100 yuan. 我不会超过 100元的。7.What price are you willing to pay? 你打算出多少钱？8.This price can barely cover the cost. 这个价钱赔本了。9.I’m sorry. But this is one-price shop. 我很抱歉，我们这里不打折。10.We will offer you a special discount of five percent. 我们给你打九五折吧。

Topic 1: Bargaining

Useful Sentences

11.Well then, how about splitting the difference ？那好吧，各让一半怎么样？

Topic 1: Bargaining

Exercises

1. Complete the following dialogue according to the Chinese in brackets and then read it in roles.A tourist is buying presents in a shop.(A: Tourist B: Shop Assistant)B:Excuse me, can you recommend a ___________(礼物 ) for a 10-year-old boy?A:How about some toys? Boys of that age are especially fond of toys.B:He’s already got ___________(许多的 ) of them. I’d like to give him something different this time.

Topic 1: Bargaining

Exercises

A:How about ___________(玩具模型船 ) with remote control?B:Yes. I’d like to have a look.A:How much does it cost?B:150 yuan.A:It’s too ___________(昂贵 ) for me. Could you offer any ___________(折扣 )?B:It’s 5% discount at most.A:All right. I’ll take it. Please _______________(包装 ) it for me.B:OK.

Topic 1: Bargaining

Exercises

2. Role Play. Make up a dialogue based on the following situation and role-play it to the class.The Whites’ want to buy some souvenirs for their friends. But the prices are a little bit too high. After bargaining with a salesman, they finally bought the goods. Please make a conversation based on the situation using the bargaining sentences you have learned in this section.

Topic 1: Bargaining

Knowledge Links

Bargaining Rules in ChinaBargaining is a national pastime in China, so you will find that most retailers except for department stores, large shopping malls, and supermarket will be prepared to bargain.There’s a saying around here: “Everything in China is negotiable.” Shopping, buying and selling, they’re all games. The seller plays and the buyer plays. You’ll often find several attendants trying to help you make a purchase.

Topic 1: Bargaining

Knowledge Links

This doesn’t mean you have to buy; it’s OK to say no, or just to look. Most of the time, it’s amiable but sometimes tempers flare. Have no fear, in the tourist-trade, everyone’s out to make a deal and you just have to learn the rules. Rule 1: Learn a few Chinese phrasesNothing opens the door for you like a Ni hao ma? (How are you?) or a Duo shao qian? (How much?).

Topic 1: Bargaining

Knowledge Links

Rule 2: Start at a fraction of the asking priceDeciding how low to begin your side of the bargaining depends on what you’re shopping for. Typically, if shopping for inexpensive items, it will go 25 ～ 50%. Rule 3: Practice a little on inexpensive itemsBefore you have your heart set on something, practice bargaining a little for something to which you are less attached and can therefore walk away if need to.

Topic 1: Bargaining

Knowledge Links

Rule 4: Take your timeBeing in a rush is the bane of the bargainer’s existence. If you can, take time and don’t be rushed. If the seller isn’t coming down on the item you want, walk away and peruse other stalls. You might find it cheaper elsewhere and you can use the price to drive the other vendor down.

Topic 1: Bargaining

Knowledge Links

Rule 5: Decide how much you’re willing to spend on an itemA good way to defend yourself against the shopping demons that force you to pay too much for stuff you didn’t really want is to decide as you look at something what it’s worth to you. Rule 6: Use the “Walk Away”Rule 7: Don’t feel sorry for the seller

Topic 2: Specialty


A specialty store is a store, usually retail, that offers specific and specialized types of items. These stores focus on selling a particular brand, or a particular type of item. For example, a store that exclusively sells cell phones or video games would be considered specialized. The definition for specialty store is actually somewhat loose. Sometimes it includes chain retail stores that sell a specific brand of clothing.

Topic 2: Specialty


Mr. White and Mrs. White are coming into a shop, and the shop assistant is welcoming them.(A: Mr. White B: Mrs. White C: Shop Assistant )A:(to B)You want to buy some Chinese silk and satin, don’t you ？B:Yes, I do. Let’s have a look at the counter. Oh, they are very beautiful ！A:(to C) Is it made of pure Chinese silk ？C:Yes, it is. It’s velvety and the colour is brilliant. B:Is the colour fast ？C:Yes, it is.

Topic 2: Specialty


B:Is it washable ？C:Yes, it is. But you have to be careful. You can only wash it in lukewarm water. Don’t rub. Just use soapy water and rinse well.B:What’s the width ？C:It’s two feet and four inches wide. B:I want to make a Chinese fashion coat. How many feet should I buy ？C:Let me take a measurement and calculate. Seven feet will be enough. B:By the way, what is the brand？

Topic 2: Specialty


C:Double Horse. B:Oh, it is a famous brand. C:Yes, it is well received the world over. B:How much would that come to ？C:It costs you only twenty five yuan and fifty fen. B:All right. I’ll take this. A:(to B)There is the satin suitable for making cushion covers there. B:I think the pink one is quite good. Ask the shop assistant to cut a pair for us.

Topic 2: Specialty


A:Very well. (to C)Have you got any fur coat on sale？ C:Sorry, we don’t sell fur coats. You had better visit the Wangfujing Department Store and see whether they sell Chinese fur coats. B:Do you sell lace ？C:Yes. The counter is over there. Let me show you the way. B:Thanks a lot. C:Not at all.

Topic 2: Specialty

Vocabulary

brand 商标，牌子brilliant (色彩 )鲜明的calculate 计算，核算cushion 垫子，靠垫fast 不褪色的fur 毛皮，皮子in fashion 风行，流行lace 花边；饰带lukewarm 微温的measurement 衡量，测量

Topic 2: Specialty

Vocabulary

out of fashion 过时，不流行rinse 冲洗satin 缎子衣服silk 丝绸soapy 含有肥皂的velvety 柔软光滑的； ( 酒 )可口

的width 宽度，阔度wring 绞，拧

Topic 2: Specialty

Notes

1.You want to buy..., don’t you ？你想要买……，是吗？Eg. You want to buy some Chinese silk and satin, don’t you？你想买一些中国的丝绸和缎子，是吗？2.be made of... 由……组成，由……做成Eg. Is it made of pure Chinese silk ？它是丝绸做的吗？ 3.Is the colour fast ？它不褪色吧？4.You can only wash it in lukewarm water. 你只能在温水里清洗。

Topic 2: Specialty

Useful Sentences

For a shop assistant1.It’s genuine, I bet. 我敢断定，它是真品。2.They are sold at a fair price.它们都以公平的价格出售。3.How about this picture of cranes with pine trees？您看这幅松鹤画如何？4.We have a great variety of Chinese antiques. 我们有各种各样的中国古董。

Topic 2: Specialty

Useful Sentences

5.It was painted by a famous Chinese painter in Qing Dynasty. 这是中国清代的一位著名画家画的。6.It’s made of genuine ivory, besides, it’s of exquisite workmanship.它是由真象牙做的，而且做工精细。7.We have landscape painting, figure painting and flower-and-bird painting.我们有山水画、人物画和花鸟画。

Topic 2: Specialty

Useful Sentences

8.And what is more, in traditional Chinese thinking, cranes and pine trees symbolize longevity.还有，按照中国的传统观念，仙鹤与松树都是长寿的象征。For a tourist1.Are they genuine？它们是真品吗？2.May I have a look first？我可以先看看吗？3.I’m interested in Chinese antiques. 我对中国古董感兴趣。

Topic 2: Specialty

Useful Sentences

4.I’d like a flower-and-bird painting. 我想要一幅花鸟画。5.May I see that ivory horse？我可以看看那个乳白色的马吗？6.You have so many antiques and Chinese paintings here. 你这儿有这么多古玩和中国画。

Topic 2: Specialty

Exercises

1. Complete the following dialogue according to the Chinese in brackets and then read it in roles.A tourist is choosing Chinese specialty in a shop.(A: Shop Assistant B: Tourist)A:Can I help you？B:I’d like to buy some famous Chinese cakes, and help me to pick a variety of them ， please.A:All right. For Chinese style cakes, we have the Cantonese style and the Suzhou style. The skin of the Cantonese style cakes is sweet, soft, puffy palatable and filled with heavy stuffing.

Topic 2: Specialty

Exercises

The famous Cantonese cakes are moon cakes from Guangdong. The skin of the Suzhou style cakes is puffy and filled with fragrant nuts.B:Well, ___________________________(请你给我分开包装。 )A:Certainly. Anything else？B:_______________________________(没有了，一共多少钱？ )A:Nineteen yuan and forty-five fen.B:Here are two ten-yuan notes. Keep the change.

Topic 2: Specialty

Exercises

A:For me ？ Oh, no. ___________________________(我们不接受小费，但还是要谢谢您。 )B:OK. Good-bye.A:___________________________(再见，欢迎下次再来。 )

Topic 2: Specialty

Exercises

2. Role Play. Make up a dialogue based on the following situation and role-play it to the class.Anne and I always go shopping for clothes together. Usually, we go to some specialty stores. I found something I like, but unluckily, there was no right size for me. At the discount store Anne found a dress perfect for her.

Topic 2: Specialty

Knowledge Links

Beijing (Peking) CuisinePeking Duck 北京烤鸭Mutton Hot pot 涮羊肉Quick-Fried Tripe mainly intestines 爆肚Pork fat with flour wrapping glazed in honey 蜜汁葫芦Glazed fried egg cake 金丝糕Steamed egg cake 碗糕Zhajiang mian 炸酱面Hawthorn cake 京糕

Topic 2: Specialty

Knowledge Links

Baked Wheaten Cake 火烧Sweetened baked wheaten cake 糖火烧Bean Jelly 凉粉Jellied Bean Curd 豆腐脑Sugarcoated haws on a stick 糖葫芦Beijing preserved fruit 果脯Beijing candied fruit 蜜饯

Topic 3: Duty-free Store


Duty-free shops (or stores) are retail outlets that do not apply local or national taxes and duties. Duty-free shopping is a bit of misnomer because shoppers may still have to pay duties in their home country on items purchased from a duty-free shop. They are often found in the international zone of international airports, sea ports or on board passenger ships.



They are not as commonly available for road or train travelers, although several border crossings between the United States and Canada have duty-free shops for car travelers.



Mr. White is buying things at a shop.(A: Shop Assistant B: Mr. White)A:Hello, what can I do for you?B:Actually, I don’t know exactly. Do you have anything recommended? A:Would you be interested in our perfume?B:Yes, it smells nice. I’d like to buy 2 bottles of perfume.A:I’m sorry but you are only allowed to buy 1 bottle.B:What a shame. OK. I’d like to buy one bottle.



A:OK. It costs ¥260. Would you like to look at our sneakers and cigarettes?B:Sure. Let me look at this sneaker. Can I try it on?A:No problem.B:This is pretty good. How much is it?A:It is ¥240.B:OK. I’ll take it. I’d like to have a look at the cigarettes.A:Here are the cigarettes.B:How much is a carton of ZhongHua cigarettes?A:It is ¥275.



B:Good. I will take a carton.A:Would you like to see anything else?B:No, that would be all. How much are they?A:¥775. What is your flight number and your destination?B:The flight number is CA117.A:OK. Here is your receipt. Items you bought will be sealed in a bag and given to you when you are on the plane.B:Thank you.


Vocabulary

carton 纸盒，纸板箱destination 目的地perfume 香水recommend 推荐，介绍sneaker 运动鞋


Notes

1.have…recommended 推荐……Eg. Do you have anything recommended? 您有推荐的吗？2.be interested in… 对……感兴趣Eg. Would you be interested in seeing a movie? 你对看电影感兴趣吗 ?3.I’m sorry but you are only allowed to buy 1 bottle. 很抱歉，您只能买 1瓶。


Useful Sentences

1.How much liquor can I purchase? 我能买多少酒？2.Can you tell me the limit for the cigarettes? 你能告诉我购买香烟的限额吗？3.What if I buy more than the limitation? 如果我买的东西超出限额会怎么样？4.It’s about 2 hours. We can go shopping at the duty-free stores.大约 2小时。我们可以在免税店购物。


Useful Sentences

5.How long is this layover? What shall I do during this time?这个中转需多久？我们在这期间该干点什么？


Exercises

1. Complete the following dialogue according to the Chinese in brackets and then read it in roles.A tourist is in a duty-free store. (A: Shop Assistant B: Guest)A:Can I help you, sir?B:Yes, please. I’m picking out some presents for my children and wife.A:What kind of presents do you want?B:Actually, I don’t know exactly. _________________(有什么推荐的吗？ )


Exercises

A:OK. How about some very cool sneakers for your children? It might be cheaper than that in America.B:How much for a pair?A:$59.95.B:That’s really cheap for shoes like those. OK, I’ll take 5 pairs.A:Sorry, sir.B:Why not?


Exercises

A:____________________________________________________________(因为在免税店里，您的总消费金额不能超过 300美金。 ) And you also have one more present to buy for your wife.B:Oh, my God. I’ve totally forgotten about that. Anyway, I think she would like a bottle of perfume.A:That’s good. And I can also recommend you a good one. ________________________________________( 是 ANKI牌的。 )B:ANKI? That’s very expensive in America. It costs nearly $70 for only 50ml.


Exercises

A:It’s $60 here.B:_______________________(真是难以置信。 ) Is it fake?A:Of course not, sir.B:OK, I’ll take one.2. Role Play. Make up a dialogue based on the following situation and role-play it to the class.Lucy would like to buy a bottle of perfume, but it is too expensive, so the tour guide suggests her buy it in duty-free store. So they are going to buy it together.


Knowledge Links

Duty-free ShopsDuty-free shopping offers international travelers a way to save money on a diverse array of merchandise, from dazzling high-end jewellery to premium liquor and cigarette. It is obvious that duty free markets do represent a huge potential customer bases and business opportunities and with a very rough estimation the annual passengers visit through those outlets are reaching billion in number!


Knowledge Links

Duty-free shops provides a wonderful platform for products to show all over the world. It’s not only enhances the brand images, but also is a good channel for customers to purchase at anywhere. Only those products with high reputation and popularity are able to pass through the high entry requirements and therefore, it is a great symbol to prove that products are reaching an international recognized standard.


Knowledge Links

Duty free channel is one of the most effective, convenient, and powerful channels to reach those relatively high spending travelers or customers and at the same time to create savings to those high duty products. This is a very unique channel among the different regular duty paid retail channels and is one of the most important distribution channels that is having much room for further development.These outlets were abolished for travel within the European Union in 1999, but are retained for travelers whose final destination is outside the EU.


Knowledge Links

They also sell to intra-EU travelers but with appropriate taxes. Some special member state territories such as Aland, Livigno and the Canary Islands, are within the EU but outside the EU tax union, and thus still continue duty-free sales for all travelers.

Topic 4: Department Store


Here are some common signs in supermarket and department store：1.15% off with this flyer 凭此宣传品优惠 15% 2.50% off on selected lines 部分商品半价3.Accessories & spares delivered to your door 配件送货上门4.As many repairs as you need, free of charge 随时免费维修5.Ask at the counter for details 详情问柜台6.Big sale 大甩卖



7.Brighter shopping, brighter prices 明智的购物，透明的价格8.Buy one and get anyone free 买一赠一9.Customer care is our top priority 顾客至上10.Customer services 顾客服务处11.Easy to use and great value 好用实惠，物美价廉12.Free delivery to your door 免费送货上门13.Furniture sale now on 家具现降价销售14.Hours of opening 营业时间



15.Offer is subject to availability 现货优惠，卖完为止16.Open for business as usual 照常营业17.Opening soon 即将开业18.Please check your change before leaving the checkout area 请当面点清钱款19.Please leave bags at the counter 请把包放到柜台20.Thank you for your custom 感谢您惠顾



Mrs. White is going to buy something at a department store.(A: Shop Assistant B: Mrs. White)A:May I help you, madam?B:Yes, thank you. I’d like to buy a blouse.A:What styles are you looking for?B:I need something to go with a brown skirt.A:Here’s a pretty blue one.B:But it has long sleeves. I’d like a short-sleeved blouse with a high neck, if you have one.



A:We have this one in purple. What size do you take?B:Thirty-four. Do you have that one in my size?A:Let me check for you. Yes, here it is. Please come with me to the fitting room.B:OK, thank you. (After Mrs. White coming out of the fitting room)A:It looks just great on you.B:How much is it?A:It costs ¥499.



B:Oh, my. That’s too expensive for me. Do you have anything like it for less?A: I’m afraid not. Maybe a little dearer, but the quality is very good.B: Well, I think I’ll look around some more. But I may come back for this one.Thank you.A: You are welcome.


Vocabulary

fitting room 试衣间go with 与……相配 , 伴随sleeves 袖子，袖套


Notes

1.What styles are you looking for? 您想要买什么款式的呢？2.I need something to go with a brown skirt. 我想买一件衣服来搭配我棕色的裙子。3.What size do you take? 您想要什么尺寸的？4.Let me check for you. 让我给您核对一下。5.Please come with me to the fitting room. 请随我到试衣间。


Useful Sentences

Choosing and buying1.I’m just looking, thanks.我只是看看，谢谢。2.I’d like to see some towels. 我想看看毛巾。3.Show me that one, please. 请把那个给我看看。4.I want a pair of shoes/a jacket. 我想买一双鞋 /一件夹克。


Useful Sentences

5.Would you show me this cup?你能把这只杯子让我看一下吗 ?6.I’m interested in this new type of car. 我对这款新车很有兴趣。An attempt1.Could you try it on please? How is it?请试穿看看好吗？如何 ?2.I like this one. May I try it on?我喜欢这一种。我能试穿吗 ?


Useful Sentences

Inquiry1.Do you have any on sale? 你们有什么特卖品吗 ?2.Do you carry a hundred percent cotton pants?你们有百分之百纯棉的裤子吗 ?3.If I ordered a suit now, how long could it take before I got delivery?如果我现在订一件西装，要多久才能接到货 ?


Useful Sentences

Size and color1.Too small. 太小。2.It’s too big. 太大了。3.The fit isn’t good.尺寸不太合适。4.It seems to fit well.看起来挺合身的。


Useful Sentences

5.How about this blue one? 这个蓝色的怎样 ?6.Can I have a size larger? 可以给我一个大一号的吗 ?Price1.How much does it cost?多少钱 ?2.Can you make it cheaper? 你能便宜点吗 ?


Useful Sentences

3.What’s the price for this suit? 这套西装多少钱 ?4.How much are these ties? 这些领带要多少钱？5.How much do I have to pay for it?我要付多少钱 ?6.I’ll give it to you for $5,250. $5 250美金卖给你。


Useful Sentences

Check1.I’ll take this. 我要这个。2.How can I pay? 我要如何付钱 ?3.May I write a check for you? 我能开支票吗 ?4.Do you take traveler’s checks? 你们接受旅行支票吗 ?5.Sorry, we don’t take checks. 对不起，我们不接受支票。


Exercises

1. Complete the following dialogue according to the Chinese in brackets and then read it in roles.Mrs. Smith is in a department store.(A: Shop Assistant B: Mrs Smith)A:Good morning. Can I help you?B:___________________________________________________________(我想买一个具有中国特色的景泰蓝花瓶。 ) A:Yes, madam. Please come here. ________________(我们有大量货品。 )


Exercises

B:I would like a medium-size vase, ______________(最好是有中国传统画的那种。 ) A:What do you think of this one? The background is pale blue with traditional Chinese landscape painting.B:It looks exquisite. I love it. What’s the price for it?A:1,800 yuan.B:1,800 yuan! It’s too expensive. How about half the price?A:Half? ______________________________________ (你在开玩笑吗？ )


Exercises

B:Well, I think you can offer a bigger one. How about twenty percent?A:I’m sorry. ________________________________ (我们商店不打折。 )B:All right, I’ll take it. Can I pay by traveler’s checks?A:I’m afraid you can’t. We accept only cash.B:Here is 2,000 yuan.A:Well, here’s your change. Please check it.


Exercises

B:By the way, ______________________ (请问在哪儿可以买到景泰蓝手镯？ )A:Go straight ahead, and then turn right. You’re sure to see it in front.B:Thank you very much. Goodbye.2. Role Play. Make up a dialogue based on the following situation and role-play it to the class.There are two friends to buy some cosmetics in a big department store, but they don’t know which ones they should buy. After recommended by a salesperson, they finally choose the ideal products.


Knowledge Links

Wángfǔjǐng StreetWángfǔjǐng street (Simplified Chinese 王府井大街 ; Hanyu Pinyin: wngfjng dji), located in the Dongcheng District of Beijing, is one of the Chinese capital’s most famous shopping streets. Much of the road is off-limits to cars and other motor vehicles, and it is not rare to see the entire street full of people, turned into one of China’s most attractive and modern boulevards. Since the middle of Ming Dynasty there have been commercial activities.


Knowledge Links

In the Qing Dynasty, eight aristocratic estates and princess residence were built here, soon after when a well full of sweet water was discovered, thereby giving the street its name “Wang Fu” (=aristocratic residence), “Jing” (=well). In 1903, Dong’an market was formed. It starts from Wangfujing Nankou, where the Oriental Plaza and the Beijing Hotel are located. It then heads north, passing the Wangfujing Xinhua Bookstore, the Beijing Department Store as well as the Beijing Foreign Languages Bookstore before ending at the Sun Dong An Plaza.

　　　谢　　谢！

Unit 12 Shopping. Topic 1: Bargaining Background Information As a receptionist at a travel service,...

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Transcript of Unit 12 Shopping. Topic 1: Bargaining Background Information As a receptionist at a travel service,...