Unit 1 Wild Calling!
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Transcript of Unit 1 Wild Calling!
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Unit 1Unit 1Wild Calling!Wild Calling!
Emergency Communications As A Profession
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Wild Calling!Wild Calling!
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HistoryHistoryThe first Communications people?
The first 9-1-1 call – February 10, 1968 Halleyville,
Alabama
The first 9-1-1 center here in this state – April 1, 1970
Odessa, Texas
Our 9-1-1 Legislation http://www.youtube.com/watch?v=_f1KQBXAAtA
http://www.youtube.com/watch?v=PI9YRU3lXS4
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Emergency Number SystemsEmergency Number SystemsEngland - 999 and 112 – world’s
oldest emergency call service
June 30, 1937
Europe - EU - 112
Mexico - 066
Canada - 911 – 98%
United States – 95% of E911 agencies must be in Phase II, III in the US by 2005
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ProfessionalismProfessionalism
Why is the work of Emergency Communications called the VITAL LINK?
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The Broken Link?The Broken Link?
Why would or could it be called the BROKEN LINK?
Caller to Call Taker to Dispatcher to responders to scene. Where can the link be weak or broken?
Communication Activity
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What is the Product?What is the Product?
Every work has a ‘product’ or ‘service’
What is the product of a Firefighter? Medic? Crisis Clinic? Dentist?
What is the ‘product’ of Emergency communications
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Types of Agencies?Types of Agencies?
Who is the work of 9-1-1 serving?
What type of citizens call 911?
Public Safety and others in emergency services – how do they view 9-1-1?
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What Are The Tools?What Are The Tools?
What is needed and used to perform the daily tasks and do the work of answering emergency calls for police, fire and EMS?
Daily Activity:
List 10 tools used in a Comm
Center environment.
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Positions and Duties?Positions and Duties?
Daily Activity: Choose a state and research the following for a dispatcher in that state.
Pay
Hours
Benefits
Min Qualifications
Testing Required
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Places You Could Work?Places You Could Work?
Global
States
County Agencies
City Agencies in the area
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Types of Comm Centers?Types of Comm Centers?
City, County, State, private
Consolidated
Combined
Direct Dispatch
Relay Service
Support Agency
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Once You Are Hired?Once You Are Hired?
Orientation
Training
Probation
Observation
Certification
EMD
Ongoing Training
Drills
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Current Technology?Current Technology?
Enhanced 911Wireless PhonesGlobal PositioningGIS / Location
Technology
Computer Aided Dispatch
Next Generation 9-1-1NG911- text, video, photos
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Work Realities?Work Realities?
Types of calls
Hours of work
Work atmosphere
Overtime
Holidays
Benefits
Stress
Negativity
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Work Rewards?Work Rewards?
Types of calls
Hours of work
Work atmosphere
Overtime Pay
Longevity
Security
Emotional Rewards
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Physical Requirements?Physical Requirements?
What physical demands are in this type of work?
…sitting?
…lifting?
…keyboarding?
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Survive and Thrive?Survive and Thrive?
What does it take to do this work and thrive in it?
• Emotional maturity• Ability to think quickly• Customer service• Sense of balance
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The Future?The Future?
Technology
Certification
College Training
Funding
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Emergency CommunicationsEmergency Communications
APCO – Association of Public Safety Communications Officials
NENA – National Emergency Number AssociationState Organizations
Local OrganizationsUnionsJobs
– Types of Agencies
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How To Have SuccessHow To Have Success
Training is an ongoing process
Self directed learning is a must
Communicate well to everyone
Pay attention to your needs
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A Rewarding Career in 9-1-1A Rewarding Career in 9-1-1
Career advancement
Career ladder
Visionary leaders
Opportunities
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911 Calls:Average Day
Destructive Son
Joke
Leave Me Alone
Little Old Lady