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Transcript of Union Bank of Nigeria Plc, H1 2012 Facts Behind the Figures Funke Osibodu Group Managing...
Union Bank of Nigeria Plc, H1 2012
Facts Behind the Figures
Funke OsiboduGroup Managing Director/Chief Executive
Outline
2
1 Overview of UBN
2Branch Footprint3
The Group- Business Divisions & Subsidiaries
4Our Transformation Journey So far…5
6 UBN Historical Performance
Rescue and Reposition Strategy
7 UBN Ratios
8 H1 2012 Results & Position Assessment
9 New Core Investors, Board & Management
10 Going Forward Strategy
Overview Of UBN
–Established as Colonial Bank in 1917; later acquired by and re-named to Barclays Bank in 1925; became Union Bank of Nigeria in 1979
–Listed on the Nigeria Stock Exchange in 1971
–Has the third largest branch network in Nigeria with 349 branches
Key strengths
–Iconic, trusted household brand
–Low cost and stable deposit base
–Pan Nigerian branch network
–Banks most of the largest and prominent domestic corporates in Nigeria
3
Business Divisions
4
Corporate Banking Corporate Banking
UBNUBN
Retail BankingRetail Banking
Asset ManagementAsset Management Other Group Companies
Other Group Companies
InsuranceInsurance
Treasury & Investment Banking
Treasury & Investment Banking
8 Subsidiary Entities/4
Associated Companies
8 Subsidiary Entities/4
Associated Companies
UBN Subsidiaries
5
UBN subsidiaries include:
UBN has requested for regulatory forbearance with compliance with CBN Regulation 3 of 2010 that
restricts the scope of banking activities
This is to allow for the input of core investors given the ongoing ownership and board changes
S/N Subsidiary Nature of Business
1 Union Bank, UK Commercial Banking
2 Union Capital Markets Stock brokerage & Investment Banking
3 Union Homes Savings & Loans
Mortgage Banking
4 Union Trustees Trusteeship & Asset Management
5 Union Assurance Company Insurance
6 UBN Property Company Real Estate Development & Facility Management
7 Union Registrars Registrars
8 Union Pensions Pension Custodian
UBN Branch Footprint
UBN’s far-reaching network of ~350(1) branches that caters for both rural and sub-urban regions in Nigeria gives it a competitive advantage
– The bank has a concentration of branches in the South West, the economic hub of Nigeria
– With banking sector reform and current competition in the financial sector, the size of UBN’s branch network will be difficult to replicate
Extensive Distribution/ Branch Footprint(1)
6
Union Bank Branch Network
Note (1) Excludes branches associated with Union Homes, UBN’s mortgage business
Union Bank Then (What went wrong?)Weak Corporate Governance and
Absence of dynamic Management
Weak Risk Management Framework &
Systems
Weak internal controls combined with poor financial
controls
Manual processes and inadequate
technology support
Aging work force and decaying branch infrastructure
Operational Losses
High Cost to Income Ratio
Large Portfolio of Non-performing
Loans
Un-reconciled GL balances
Declining Market Share in core areas
of business
Low contribution of Subsidiaries to
Group Profitability
Low Staff Productivity compared to Competitors
Increasing Number of Loss Making
Branches
Low Fee Income Compared to Competitors
Over concentration of loan portfolio on downstream oil and
gas companies
• CBN intervened on August 14 2009, replaced the Executive Management Team and appointed a five-man team largely
made up of professionals with strong and versatile experience to stabilise and recapitalise the bank.
• The Central Bank of Nigeria’s made an initial $800mm cash injection (in the form of a 7-year, 6% note) into UBN in
2009 to stabilize the institution, and contain the liquidity crisis. This has since been repaid
• CBN guaranteed all inter-bank placements and foreign lines of credit to ensure continued confidence in the banking industry
• Engagement of KPMG to undertake diagnostic review of Union bank and all its subsidiaries to independently
ascertain issues in the bank and set the context on identified lapses
• Set up of Asset Management Corporation of Nigeria as a resolution vehicle to buy non-performing loans of banks and provide support in recapitalising the bank to encourage private sector interest in the banks
Ou
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CB
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tion
Issu
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Management Team
Funke OsiboduGroup Managing DirectorOver 30 years experience
in the banking sector
Philip IkeazorDirector
Corporate, Investment Banking and Treasury
Over 21 years experience in the banking sector
Adekunle AdeosunDirector
Commercial & Retail Banking, South
Over 23 years experience in the banking sector
Ibrahim KwarganaDirector
Commercial & Retail Banking, North
Over 25 years experience in the banking sector
8
Internationally experienced team with extensive experience with various multinational corporates
Excellent performance of the team over the last 3 years resulting in the Managing Director being ranked amongst the top 50 world business women by the Financial Times Review
Create a new bank that leverages the strengths of the old bank and create a merit-driven organization
Clean up the books
Wind down the old bank in a safe & structured manner
‘Close the Tap’
Union Bank ‘Reloaded’ – The New Union Bank
Aug 09– Dec ‘09 Jan ’10 – Dec‘10 Jan’11 – Dec ‘12
Turn Bank intoprofitability
Commence medium term strategic renewal for sustainable growth
Reposition the Bank for Growth
Rescue and Repositioning Strategy
Repositioning the Bank for Growth
Aggressive, structured and focused marketing and sales approach to a well segmented customer base
Operational Efficiency
Risk Management
Financial Strategy
Capacity Building
Leveraging scale, technology, superior business processes and cost to drive down the cost to income ratio
Reducing loan losses on a sustainable basis and deploying a robust enterprise risk framework
Producing accurate and reliable financial information and developing a more strategic approach to economic strategy and forecasting to improve revenue and profit
Increase workforce productivity through improvements in employee skill set, deployment and attitude
Selling and Marketing
10
Credit and Credit Infrastructure
Performance Improvement
Systems and MIS Infrastructure
Process & Systems(cont)
Human Capital (Culture and Key Hires) and
People Management
Centralization of Credit Review/Approval
Cleansing of risk assets portfolio
Rigorous credit documentation requirements
Credit Risk Management transformation
Development of market risk and operational risks disciplines
Started the implementation of Enterprise Risk Management Systems
Improved proportion of profitable branches from 66% in September 20102 to 76% as at July 2012
Improved mobilization of low cost deposits
Enhanced branch leadership and accountability
Adopted alternate channels to service customers (eg. ATMs
Established 70 flagship branches
Plan to upgrade to Flexcube UBS
Phased renovation of branch infrastructure; starting with “flagship” branches
Significant reduction in number of reconciling items and unproofed GL accounts
Implementation of cost management initiatives to drive operational efficiency and reduce cost to income ratio, including group shared services
Tech investment: infrastructure, real-time treasury, risk mgmt
Maintained clean balance sheet; no off- balance-sheet credits
Contractor rational-isation and spending moratorium
Process & IT re-engineering
Shifted back office to front-office from 60/40 to nearly 40/60
Strategic hiring in key areas
Staffing realignment with emphases on business development and customer relationship management
Merit-based performance management
Rejuvenation of workforce. 1500 staff left and 600 joined the bank
Senior Management engagement with Union
Key Accomplishments During the Rescue & Reposition Phases (2010-2012) & Major Strategic Thrusts to Sustain Them In The Long Term
The Brand
Considered a first generation bank, UBN is one of Nigeria’s oldest and largest commercial banks by assets and size
– Viewed as a national asset/household name in Nigeria
– Strong brand recognition and a loyal customer base
– Customer base mostly made up of people who have grown and stayed with the bank
– Retained significant brand equity despite recent challenges
In order to maintain and grow the customer loyalty and brand recognition enjoyed by the bank, a rebranding drive has been initiated to make the brand more visible
– Post the rebranding exercise, the internal transformation of the bank is also being evidenced externally
The New UBN
12
OUR NEW LOOK (Cont’d)
13
UBN Historical Performance12 months 9 months 12 months3/31/2009 12/31/2009 12/31/2011N’million N’million N’million
Gross earnings 129,182 97,387 66,492
Interest and similar income 104,865 72,832 53,235Interest and similar expense (37,565) (45,331) (31,264)Net interest income 67,300 27,501 21,971
Fee and commission income 24,317 24,555 9,748
Net fee and commission income 24,317 24,555 9,748
Operating income 91,617 52,056 35,228
Operating expenses (64,288) (56,793) (71,976)
Profit/(Loss) before provisions, prior year items & Exceptional Items 27,329 (4,737) (55,277)
Prior year items 2,421 (2,421) -Provision for losses on risks assets/employee benefits/others (96,668) (278,212) (59,712)Profit/(Loss) before taxation (66,918) (285,370) (114,989)
UNION BANK-FUNDING & LIQUIDITY
• The liquidity ratio has remained well above the regulatory requirement .• Above is a graphical representation of UBN’s Liquidity ratio trend between June 2011 and June 2012
3/6/
2011
17/6
/201
1
1/7/
2011
15/7
/201
1
29/7
/201
1
12/8
/201
1
26/8
/201
1
9/9/
2011
23/9
/201
1
7/10
/201
1
21/1
0/20
11
4/11
/201
1
17/1
1/201
1
6/1/
2012
20/1
/201
2
3/2/
2012
17/2
/201
2
2/3/
2012
16/3
/201
2
30/3
/201
2
13/4
/201
2
27/4
/201
2
11/5
/201
2
25/5
/201
2
8/6/
2012
0.00
20.00
40.00
60.00
80.00
100.00
120.00
LIQUIDITY RATIO Benchmark
LIQUIDITY RATIO
Diversified Loan Portfolio
% by Industry, FY2009, FY2011 and H1 2012
UBN’s loan portfolio has become more diversified– Oil & Gas, which made up a significant portion of loans in 2009 has declined from 30%
to 10% at H1 2012
16
30% 23%
15%
3%
12%
10%
11%
14%
10%
6%
6%
33% 26%
2009 2011
Others
Communication
Real Estate
Agriculture
General Commerce
Manufacturing
Consumer Credit
Finance & Insurance
Oil & Gas
2009 2011 JUNE 2012
Pre-Intervention StatusDeclining market share in core areas of the
businessWeak financial position:
High NPL ratio > 40% Weak liquidity Capital deficiency with CAR of -9.51% Low level of branch profitability Huge number of un-reconciled GL balances High operational expense profile Weak internal controls
Decaying branch infrastructureWeak corporate governancePoor risk management practicesAging workforcePoor financial control Subsidiaries not leveraging Group synergy to
drive value creation
Post-Intervention StatusQuality growth in market share and
profitability Strong financial position:
Low NPL ratio @ 5% Strong liquidity Solid capitalization with CAR of 20.79% Increased number of profitable branches Books significantly reconciled Improved system of internal controls Significantly reduced cost profile
Improved bank infrastructureStrengthened corporate governanceSignificantly improved risk management
practicesYounger workforce emerging Improved financial accountabilityAccountable Subsidiaries
Rescue and Repositioning Strategy - Outcome
Half Year 2012 Results
Group Bank Group Bank CommentaryStatements of Comprehensive Income Unaudited Results Unaudited Results
In millions of Nigerian Naira6 months to 30/6/2012
6 months to 30/6/2011
Interest income 44,382 39,126 50,633 46,189 Slight reduction in interest income is primarily due to lower yields on average earning assets following migration from risk assets to government securities in 2012
Interest expense (9,673) (7,903) (16,679) (15,544)Significant reduction in interest expense is due to exit from
expensive funding sources following recapitalization in 2011Net Interest Income 34,709 31,223 33,954 30,645 Net fee and commission inicome 7,314 6,619 6,285 5,324 Net trading income 2,574 1,746 2,473 1,426 Other operating income 3,027 1,891 7,116 6,704 12,915 10,255 15,874 13,454 Underwritting Profits 702 - 1,313 - Net Premiums from insurance contracts 702 - 1,313 Operating income 48,326 41,479 51,141 44,099
Net impairment gain/(loss) on financial assets
(1,274) (1,359) (44,950) (45,369)
Huge reduction in impairment charge reflects improved quality of risk assets portfolio following sale of NPLs to AMCON
Personnel expenses (19,826) (17,261) (17,033)
(14,482)
Depreciation and amortisation (2,507) (2,108) (2,756)
(2,414)
Other operating expenses (12,260) (10,957) (47,979) (47,513)Reduction in other operating expenses is due to a non-
recurring other operational provisions of N37 bn in 2011 12,460 9,793 (61,577) (65,679)
Profit/Loss before income tax 12,460 9,793 (61,577)
(65,679)Income Tax 3,678 3,758 21,280 21,669 Profit/Loss for the Period 16,139 13,551 (40,297) (44,010)
Current Position Assessment of UBN
Rating
Assessment Criteria 1 2 3 4 5 Rating Justification
C Capital Adequacy Capital Adequacy Ratio stood at
20.16% as at June 30, 2012
A Asset Quality
Asset quality is good post sale of NPLs
toAMCON
MManagement Quality
Strong management team, and will be
augmented in several key areas.
E Earnings
Earnings are positive and growing quarter on quarter on account of increased earning assets and better portfolio quality following sale of NPLs to AMCON
L Liquidity The bank has been a net placer of
funds in the interbank market since its recapitalization
Key:1 – Excellent; 2 – Good; 3 – Satisfactory; 4 – Poor; 5 – Unsatisfactory 19
Recapitalisation through Core Investor led Strategy
Due diligence by prospective investors commenced in early 2010: African Capital Alliance (ACA) investment consortium emerged as Preferred Core Investor
Proposed capital injection was $500million Tier 1 and $250million Tier 2
ACA consortium - now Union Global Partners Ltd - holds controlling interest in UBN: African Capital Alliance
Standard Chartered Private Equity
ABC Holdings Group
Corsair Capital
FMO Netherlands
Richard Chandler Corporation
A newly reconstituted board, reflecting the change in ownership of the bank, has commenced charting a course for the new Union Bank that will build upon, and complement, the stabilizing actions taken after the intervention
20
Although UGPL’s investment took place in 3 phases, full recapitalisation was achieved in December 2011 through AMCON’s investment to:
bring net asset value to zero, &
Provide equity bridge of $299.5m to UGPL, which was fully taken up by UGPL in July/September 2012
As promised to shareholders, Rights Issue was attempted (without success) by the Bank, but with no impact on full capitalisation
Post recapitalization, the UBN Board was reconstituted
Full recapitalization accomplished in December 2011 with an AMCON bridge
UGPLAMCON
UBN Holding Company
Current Shareholders
20% 2) 65%(5year lock up) 15%
100.0%
UBNOther
Subsidiaries/Associates
100.0%
September, 2011 (USD200.5m)
African Capital Alliance
Standard Chartered PE
African Development Corporation
21
March, 2012 (USD397m)
Corsair Capital
FMO
Inter-Private Equity
Partner Re
African Capital Alliance
July/September, 2012 (USD500m)
Richard Chandler Corporation
African Development Corporation
Consortium Members
Consortium Member Brief Profile Value Add
Founded in 1997, ACA is a leading independent private equity firm investing in West Africa (principally in Nigeria and the Gulf of Guinea)
Local presence and knowledge Broad local network
Private equity arm of Standard Chartered Bank Plc
USD4.2 bn principal investments to date Has invested USD400 mn in Africa since
2008
Access to know-how from one of Africa’s leading banks
Significant risk management expertise which will be brought into UBN
Financial services group focussing on the banking, insurance market and payment solutions in SSA. In addition, ADC is part of the German ABL group of companies which has total AUM/administration of EURO€6.8bln (US$8.5bln
African financial services operational capability through ABC Holdings Limited
Experience in bank turnaround in SSA
RCC
A multi-billion dollar international investment group with Head office in Singapore since 2005, with satellite offices in India, Indonesia, Kenya & Egypt
Good partner for sponsoring shareholder group
Investor with significant experience in developing economies
Highlights the importance of building book value per share as a key performance metric
Private Equity
22
Consortium Members
Committed Consortium Member
Brief Profile Value Add
One of the longest standing private equity firms focused exclusively on investing in the global financial services industry
Corsair invests exclusively in financial services and has over $2.5b in assets under management
International PE fund that is specialised in the financial services sector with rich banking industry expertise
Excellent in turnaround strategy and operational efficiency capability
FMO is a leading DFI in developing countries and is one of the largest bilateral private sector development banks worldwide. FMO has a AAA rating from Standard and Poor's.
Expertise in international governance, controls, Enterprise Risk Management
Experienced using sustainable environmental, social and governance (ESG) practices to drive strong financial results and long-term viability
Highly regarded by regulators
Committed Tier 2 Debt Provider
Brief Profile Value Add
OPIC is the U.S. Government’s development finance institution. It is an independent agency of the United States Government that mobilizes U.S. private sector investment in new and emerging markets in order to support sustainable economic development of those markets
Since its establishment in 1971, OPIC has financed more than 4,000 projects providing USD188 billion of investment in emerging markets.
OPIC commitment reflects confidence in Nigeria and the Consortium to successfully transform UBN
OPIC is providing the USD250m Tier 2 loan investment in UBN
OPIC performed significant due diligence and, based on that diligence, committed to the largest U.S. governmental agency loan in Nigeria
23
Current Board & Management Highly Experienced
24
Grade Number Cumulative Years of Experience
Average Years of Experience
Key Institutions Prior to Joining Union Bank
Executive Directors
4 (new GMD and additional
EDs expected)
118 29.5 NAL Merchant Bank Ltd, Continental Merchant Bank Ltd (Former Chase Merchant Bank), Nigeria Int’l Bank Ltd (Citibank)MBC Int’l Bank Ltd, Ecobank Nigeria LtdEcobank Transnational Inc, FBN Merchant Bankers LtdFirst Bank of Nigeria Plc, Nigerian-American Bank LtdUnited Bank of Africa Plc, Ecobank Kenya LtdBankers Trust Company New York, National Bank of Nigeria Ltd
Non Executive Directors
5 (more additions expected)
187 37.4 Arthur Anderson & Co., African Capital AllianceMinistry of Industry (Minister), Nigeria Economic Summit GroupNigeria Industrial Development Bank (now Bank of Industry)National Insurance Corporation of Nigeria, Nigerian National Petroleum Corporation, Kaduna Refining & Petrochemical Co.Nigerian Reinsurance Corporation, Goldman SachsVirgin Management Ltd, Virgin Nigeria AirwaysStandard Chartered Private Equity
Assistant General Managers, Deputy General Managers, &General Managers
53 & growing 1,444 27
UBA, FIRST BANK, SPDC, ECOBANK, MBC INTBANK, CITIBANK, STANBIC IBTC BANK PLC, GTB, BRITISH AMERICAN TOBACCO, PHILLIPS CONSULTING, ZENITH BANK, KPMG, FITC, FCMB, ACCESS BANK
Managers & Senior Managers
269 and growing 6,998 26
PRICEWATERHOUSE COOPERS,ASSOCIATED DISCOUNT HOUSE,DIAMOND BANK, FIRSTBANK, UBA, KPMG CONSULTING, AKINTOLA WILLIAMS DELOITTE,NIGERIAN BOTTLING COMPANY, GLOBACOM LIMITED,ROYAL BANK OF CANADA,ACCESS BANK,FCMB,BP Oil UK
Current New Non-Executive Directors
25
Dick Kramer(OFR) – Chairman – Chairman of African Capital Alliance. Came to Nigeria 34 years ago to launch Arthur Andersen & Company as Managing Partner. He trained in Accountancy and earned an MBA from Harvard Business School before joining Arthur Andersen in 1958. Mr. Kramer continued in Nigeria to consult, invest and continue community service activities including at the Nigeria Economic Summit Group (NESG); the Harvard Business School Association of Nigeria (HBSAN); the Lagos Business School; and the American Business Council. He has been honoured with many prestigious awards, including the national merit award of Officer of the Order of the Federal Republic (OFR); the Zik Prize in Leadership; and Institute of Directors award for Entrepreneurship.
Dr. Yemi Osindero is the Head of West Africa Private Equity of S tandard Chartered Private Equity. He co-founded Virgin Nigeria Airways in 2005 and was Chief Operating Officer and member of its Board of Directors. His experience spans investment banking, financial advisory, M&A initiatives, and strategy at global firms like Goldman Sachs, Virgin Group, Hawkpoint Partners Limited , etc. He holds a B.Eng. (First Class Honours) in Chemical and Bioprocess Engineering from University of Bath, UK; and a Ph.D in Chemical Engineering from the same university. He has played a number of leadership roles, including at the Board of Airline Representatives (BAR) in Nigeria and the Presidential Committee on Ticket Pricing, among others.
Dickie Agumba Ulu is a management expert with over 30 years of professional/industrial experience. He trained at various times in the UK in Marketing/Insurance; Risk Management; Human Resource Management and Organisational Designs. He was General Manager, UK, Nigeria Reinsurance Corporation, London; Managing Partner at DKU Associates, London; and Special Assistant to the Presidential Adviser on National Orientation and Public Affairs, among others. He had also undertaken many national assignments, including Chairman, Presidential Review Committee on Streamlining the Functions of Nigerian Film Corporation and the National Films & Video Censors Board;
Chief Dr. (Mrs.) Akande (OON) studied Accountancy at the University of North London. Completed her postgraduate programme at the Harvard Business School, Boston, USA and also attended management courses at both Oxford University, United Kingdom, and Institute for Management Development in Lausanne, Switzerland. She was the first woman honourable minister of industry in the Federal Government of Nigeria in December, 1997. At various times, Chief Mrs. Akande was a director of both the National Insurance Corporation of Nigeria, (NICON), and Nigeria Industrial Development Bank (NIDB). She was bestowed with the national honour of Officer of the Order of the Niger (OON) in 2003. She was appointed to the board of Union Bank in 2008
Engineer Mansur Ahmed holds a first degree in Mechanical Engineering from Nottigham University and a Masters degree in Industrial Engineering and Administration from Cranfield University. He also holds a postgraduate certificate in Investment Appraisal and Management of the Harvard Institute of International Development. He started his working career as a Research Assistant with Epsom Research Laboratories, UK and later returned to Nigeria where he joined the Ahmadu Bello University as an Assistant Lecturer in the Department of Mechanical Engineering. He has worked in the Manufacturing industry in companies such as Dunlop Nigeria Industries Limited, Bgauda and Kaduna Textiles Limited. He is currently the Director General of the Nigeria Economic Summit Group (NESG). He joined the Board of the Bank as Non- Executive Director in 2007.
The next phase of transformation is under the incoming Group Managing Director - Emeka Emuwa
This is a going forward journey, building upon the successes thus far delivered and based upon the core principles of:
Creating a client-driven institution serving customers through competitive and innovative products supported by positive customer experiences
Investing in top-tier people, efficient processes and scalable systems and infrastructure
Instituting holistic risk management strategies supported by underlying infrastructure to enable prudent growth
Going Forward
New Executive Management Team- November 2012
Emeka EmuwaGroup Managing Director –
Designate
Philip IkeazorDirector
Corporate, Investment Banking and Treasury
Over 21 years experience in the banking sector
Adekunle AdeosunDirector
Commercial & Retail Banking, South
Over 23 years experience in the banking sector
Ibrahim KwarganaDirector
Commercial & Retail Banking, North
Over 25 years experience in the banking sector
27
Near Term strategy Near Term Strategy Long-Term Strategy
Quality growth of risk asset portfolio
– Focus on priority sectors of the economy
– Adopt best credit risk management practices
Strengthen Nigerian Franchise
– Build capacity in key areas
– Increase wallet share of customers’ business to grow fee-based income
– Optimize branch network architecture and enhance group synergy
– Deepen customer relationships
– Extend product offerings
Continue reengineering of operational processes for improved efficiencies
– Utilize Shared Services, where appropriate, to reduce operating cost
– Reinforce operational risk management practices
– Upgrade IT and physical infrastructures, including branches to improve customer service delivery
Accelerate rollout of i Union strategic initiatives
– Leverage cashless and financial inclusion policies to deploy mobile banking products to the unbanked
– Deepen awareness of bank’s suite of e-Business products to enhance bank’s capacity to serve existing customers via alternative channels
Become top 5 most profitable financial institution group in Nigeria
Leverage group synergy to transform strategic subsidiaries
Improve customer service delivery by adopting best practices and upgrade infrastructure
Increase share of wallet of existing customers to boost fee-based income
Leverage technology and e-Business platform to improve cost/income ratio
Near-term and Long-term Strategy
New executive management installed by the CBN were successful over past three years in Rescuing & Repositioning the bank through: addressing the issues that led to CBN intervention in the bank redirecting the credit infrastructure and operational infrastructure, rebranding the bank improving the customer service and customer base rejuvenating existing work force whilst also injecting a new breed of talent.
Amcon provided the facility to clean up the bank’s toxic assets and bridge the capital formation system
At the same time, working alongside the Central Bank capitalization plan for the bank, Union Global Partners Limited, a consortium of strategically aligned group of investors, completed it’s USD$500m recapitalization in September 2012.
Union Bank Group is now back in profit and progressing well The new journey of transformation going forward will result in an institution that
will create lasting value for all key stakeholders
Conclusion
OUR REALITY
30
Thank You