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UNILEVER
WORKPLACE SERVICES
CORENET GLOBAL - DISCOVERY FORUM
BANGALORE - MAY 8, 2014
WELCOME TO THE UNILEVER-ETSC
PRESTIGE SHANTINIKETAN –
COMMERCIAL COMPLEX TOWER A
Unilever Tower A
Total Campus -107 acres. Commercial is spread out in 45 acres
3.6millionSq.ft Total Carpet area
Tower -A is of 4 lakhs sq.ft
You are here Emergency/ Fire Exits
First floor Evacuation plan
There are 3 Emergency Exits. 2 on both sides of lift lobby & 1 on diagonally opposite side
TYPICAL FLOOR FIRE EXIT & DIRECTIONAL MAP
Stay with Your Unilever Escort.
In the Event of an Real or Drill Evacuation signified by Flashing Lights and an Intermittent Siren, Exit the Building from the Nearest Exit. Follow your Unilever escort to the Assembly Area.
Site Access: Your security Pass will: Open Access Control doors, Give you access to restricted areas, if this is necessary for your job.
YOU MUST WEAR YOUR PASS AT ALL TIMES
While on-site, your safety is our highest priority. We expect you to follow all of our safety procedures and seek guidance if you have any questions. We hope you enjoy your visit.
WORKPLACE SERVICES HELPING ADDRESS KEY BUSINESS CHALLENGES
Reduction of P/L, OTI
Increasing value through Facilities Management Transformation (FMT) programmes
For Real Estate, €5M+ in P/L gross saving and €85M OTI in property disposals in 2013
Travel discipline
• Improving Travel service and visibility of travel behaviour
• Increasing integration with Travel, Card, and Meeting and events
• Supporting 10% T&E reduction and sustainability targets
Ease of use of services
• One entry badge
• Making video as easy as a phone call
• One booking tool
• One approach for Facilities Management
• Delivering building projects consistently
• Improving our ability to collaborate
• Certification visibility
Improvement in Agile
Sustainability
• Contributing to the USLP* through our energy, paper and waste targets
* Unilever Sustainable Living Plan
Energy Paper Waste
MSG FROM VP
WPS
The Enterprise & Technology Solutions Centre (ETSC) in Bangalore was
launched in May 2012. The Center was formally inaugurated by Unilever CEO,
Mr. Paul Polman in November 2012.
• Our unique hub employs >2100 Unilever and partner employees and is the first
Unilever centre to provide services for the entire globe from a single location.
• ETSC is a global hub with state-of-the-art technology and facilities.
• ETSC offers Unilever faster, better quality and more cost-effective support. It
draws on HUL’s rich heritage and strengths and inspires our people to drive
business growth.
• As well as being a cost-competitive model, Unilever can use the centre to pilot
innovations
Speed and scale:
The ETSC was built in four months and within 1.5 years, our employee base
doubled to 850, with Finance Services and Application Support teams being set
up from scratch.
ETSC … How the journey unfolded
UNILEVER - ETSC 16 Floors
410000 Sq.ft
16th Floor – Cafeteria -24932 Sq.ft
9th to 11th Floor – Proposed expansion – to be ready by June 2014. -25288 Sq.ft
2nd to 8th & 12 to 15th Floors – Typical floor Workstations- Each of 25,288 Sq.ft
1st Floor – Meeting rooms -19150 Sq.ft
G Floor – Reception - 13240
2,500 strong team
Manage costs of € 1.6bln
HR Services
Business & Finance Services
Information & Analytics
Real Estate Management
Travel & Facilities Management
IT services and Innovation
ENTERPRISE & TECHNOLOGY SOLUTIONS (ETS): ONE GLOBAL TEAM OF EXPERTS
WE ARE EXPERTS ON: WE ARE A GLOBAL TEAM
We deliver improved Services and Processes, enabled by Technology
at the best possible cost, contributing to business growth
ETSC: A SNAPSHOT
Employees: 830
Vendor Partners: 1500+
Total strength: 2400+
ETSC : AN AGILE WORKPLACE
PRINCIPLES EXPLAINED
IN THE PAST…
• Organisations placed boundaries around work
• When (9 to 5)
• Where (the office)
TODAY… TODAY
OUR OLD ENVIRONMENTS
OFFICE UTILISATION
In a traditional office of
assigned desks: 60%
people not fully utilising
their dedicated workspaces
Agile Workplaces: Up to 40%
more cost- and energy-efficient
to operate than traditional
offices
AGILE WORKPLACE PRINCIPLES
Individual and team storage
Designed around activities – not individuals
Very few assigned desks – desk sharing allows for more meeting space.
Space allocated on need, not hierarchy.
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Agile workplace zones
ETSC is an Agile Workplace designed with three specific zone types: Focus,
Connect, and Vitality.
Each of the zones serves a specific purpose.
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Zones
First, the Focus zone.
Focus zones contain space for individual working and largely consist of
workstations that can be used flexibly by residents.
Connect zones are specifically designed for collaboration with colleagues—
either those physically present in the facility or those that are far away.
Connect zones contain both formal and informal conference spaces, as well as
huddle areas and VC & telepresence facilities.
Lastly, Vitality zones contain space for revitalization, health, and meeting
personal needs.
Such spaces might include Plaza Areas, Cafeteria, Ground floor kiosks,
amenities (such as banking, U-Shop etc.).
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Focus zone
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Connect zone
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Vitality zone
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Agile workplace floorplan
FOCUS
CONNECT
VITALITY
Café
Quiet work area
Small conference rooms
Huddle
Large conference room
Individual workstations
Lounge
Phone rooms Storage
Ground floor Kiosks:
U- Shop
1ST FLOOR –MEETING ROOMS
19000 sq.ft
14-Meeting rooms
1Board Room
1-TP Room
TYPICAL FLOOR : 2ND TO 8TH & 12 TO 15TH FLOORS
Floor Area:25000sq.ft
220- work stations
Meeting rooms per floor
1- video conferencing 1- projector facility
17- Discussion rooms
1-Plaza/Break out area
2-Reprograpics area
CAFETERIA –16TH FLOOR
Capacity – 620 seats
4 vendors
Veg lunch & dinner
Non Veg Lunch
Juice & Deli Counter
Taj Vivanta Lunch
ARE THERE TRADE-OFFS?
• Yes…
• Less “personal space” in the office
• Less “face to face” time with colleagues
• Potentially harder to manage boundaries around personal time
• But…the trade-offs can be worth it
SOME KEY RESULTS
• 43 Agile Workplaces completed or in progress
• 30% greater space utilisation
• Multi-award winning environmental office design:
• Singapore’s Mapletree Business City and Unilever House in DACH
SOME KEY RESULTS
• Increased employee engagement scores • 86% enjoy new design
• 80% increased productivity
QUESTIONS?