Unifying Health Information Services: KM Methodologies and Tools at Work
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Transcript of Unifying Health Information Services: KM Methodologies and Tools at Work
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Unifying Health Information Services: KM Methodologies
and Tools at WorkRich Morey, Public Health Advisor, SAMHSA Office of Communications
Joseph A. Busch, Founder and Principal, Taxonomy Strategies
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Agenda
• SAMHSA Overview• KM Project• Taxonomy• Reporting• Future
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What Does SAMHSA Do?
• Substance Abuse and Mental Health Services Administration– Part of the US Dept of Health and Human Services (HHS)– Supports State & local efforts to improve quality & availability
of SA & MH treatment & prevention services• More Specifically:
– Federal Grants to States and Community Orgs– Drug and alcohol treatment & mental health services referral– Statistics on Drug Abuse & Mental Health
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What Does SAMHSA Do?
• SAMHSA’s Health Information Network– Call center, publications & information– Customer “Touch Points”*
• Customer requests (600K+ Inquiries)• Customer orders (10.7M shipped)• Customer on the Web (8M+ Web visits)• Customer community (40K email subs)• Customers at conferences (100+ exhibits)
– How do we make sense of all this rich data?
*stats are from the SAMHSA Health Information Network Annual Report 2008
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What Does SAMHSA Do?
• SAMHSA’s Health Information Network
– Mission: To connect people working in substance abuse and mental health fields and the general public to the latest information on prevention and treatment
– Vision: Share data to develop a more proactive, interactive knowledge management system
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SAMHSA KM Project Goals
• Merge two legacy Web sites• Customer-centric focus
– Tie related content together– Increase findability
• Capture & Track data (KM)– Analyze and add intelligence
• Continuous evaluation & improvement• Inform resource & budget decisions
• Build for future growth & flexibility
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SAMHSA KM Project phases
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Content Analysis
Metric Analysis
User Analysis
Personas
Taxonomy
KM System Requirements Criteria (Use
Cases / Wireframes)
Web Site Design HTML
Prototype Web Site (Pre-
Production)Web Site
ProductionEnd User Testing & Validation
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PersonasA User Centric Development Principle
TOM IVERSTeacher, Chicago Public Schools
MARTA GOMEZHomemaker, Miami, Florida
ERIC WONGStudent, University of North Carolina, Chapel Hill
APRIL ZUCKERMANSupervisor, Adult Services, Keystone Community MentalHealth Center, Long Island, New York
DR. LAURENCE DENENBERGClinical Professor, University of Michigan MedicalSchool, Ann Arbor
MARIA LOPEZAssistant Director, Division of Addiction Services, Trenton,New Jersey
SHERYL JESSUPCase Worker, New Horizons for Women, Los Angeles
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SAMHSA Knowledge Management Project
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SAMHSA Taxonomy
• Consists of eight facets.• Intentionally high-level; especially Substances.• Designed to create compelling groups or “buckets” of
similar content; but not point to individual pieces of content.
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Research & Professional Topics
Intervention & Treatment Topics
Audience Conditions & Disorders
Population Group Geography & Location
SubstancesContent Types
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SAMHSA Taxonomy content filters
• Non-subject filters used to describe the content.• Facets used to express what type of content this is
and who it is intended for.
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AudienceContent Types
Research & Professional Topics
Intervention & Treatment Topics
Conditions & Disorders
Population Group Geography & Location
Substances
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SAMHSA Taxonomy subject facets
• Subject facets that describe what the content is about.
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Facet Description
Professional & Research Topics
Topics related to professions & disciplines. Use for studies or information about research methodologies, funding, career trends, and education.
Substances Names of controlled substance or family of substances.
Conditions & Disorders Names of disorders, conditions & families of disorders & conditions.
Intervention & Treatment Topics Topics related to intervention or treatment.
Population GroupDemographic or population groups that a study is about or a group that is described in a treatment or intervention process.
Geography & LocationSpecific places or geographic regions that programs, studies & other content about.
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SAMHSA taxonomy
Research & Professional
Intervention & TreatmentAudience Conditions &
DisordersPopulation
GroupAgoraphobia Alzheimer's Disease Anger ManagementAnorexiaAnxiety & StressADHDAutismBipolarBorderline Personality
DisorderBulimiaClaustrophobiaConduct Disorder…
Geography & Location
Clinicians Community
Organizations Educators Law EnforcementLegal Community Legislators Physicians Prevention Program
Planners Psychiatrists Psychologists Public Health
Professionals ResearchersTeachers
AdolescentsAfrican-AmericanChildrenChildren of Addicted
ParentsCollege StudentsCriminal Justice
System / Incarcerated
Elderly GLBTHomelessImmigrantsLow Income &
PovertyVeteransWomen…
AssessmentDetectionDiversionE-TherapyFamily Treatment
ApproachGroup TherapyIn-Home ProgramsInterventionManaged CareOut of HomeOutpatient TreatmentPreventionResidential ProgramsScreening & AssessingSeclusion & Restraint
AdvisoriesAid / KitAnnual ReportBrochuresCase ProfileCost Recovery ItemData / TableDirectoryFact SheetField ManualGeneric Web PageGuidelines / ManualsHome PageIndexesJournal ArticleMonthly ReviewWebcasts
AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaii ...
Administration & Policy
AssessmentAuditsCase ManagementEducation & Career
DevelopmentExternal Relationships
CommunitiesLaw EnforcementNon-profitsFaith-based Orgs Schools
Employment Opportunities
Ethics And ValuesFunding
Grant WritingHealth LawsResearch &
MethodologyPlanningProcess ImprovementWorkplace Trends
Staff TurnoverWorkplace Safety
Substances
AlcoholTobacco Smokeless Tobacco Cigarettes CigarsIllicit drugs Alcohol combination
Amphetamines Methamphetamine Dextroamphetamine Club Drugs Ectasy GHB Ketamine LSD RohypnolCocaineHeroinMarijuana…
Content Types
Taxonomy
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Taxonomy Facets used for top level
navigation
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Drill-down on taxonomy Substances
facet
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Drill-down on All Substances
Contextual filters
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Drill-down on Alcohol
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Product Page
Driven by KM System
Taxonomy Terms
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Reporting
• Intelligent analysis of data for our products– Ongoing program decisions (e.g., Dashboards)– Managing to trends, understanding resource
allocations, knowing the user, etc.– Assessment and evaluation of individual products,
product types, subject matter areas• Support to meet program goals
– Marketing, targeting populations– More detailed and faster ad hoc metrics and
measures
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Future
• New system launch 4th quarter 2010• Open Data Standards (open gov)• Sharing Taxonomy• Public KnowledgeBase• Data to inform Government Performance reporting
(GPRA)• Mashups
– Google Maps– Other data sources (data from data.gov, etc.)
• Customer rating system pilot• Cell phones, text messages, exploiting RSS
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Contact Info
Richard Morey, 240-276-2131, [email protected]
Joseph Busch, 415-377-7912, [email protected]