Unified Communications:Connect to People Instead of Devices
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Unified Communications: Connect to People Instead of Devices Tim Weber & Bill Palmer | ADNET Technologies, LLC
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Conducting business today is dependent onconnecting people to the information they needto do their jobs and the people they need tocollaborate with. Unified communications offersorganizations a single interface for businesscommunications, eliminating the need forseparate phone, email, video, conferencing,instant messaging and voicemail systems. In thisworkshop, Tim Weber and Bill Palmer of ADNETTechnologies will showed a day in the life of aknowledge worker using Unified Communicationsin an integrated environment. This is a highlydynamic presentation with minimal slide contentand a full hour of demonstration showing thecapabilities of this powerful technology.
Transcript of Unified Communications:Connect to People Instead of Devices
Unified Communications: Connect to People Instead of
DevicesTim Weber & Bill Palmer | ADNET Technologies, LLC
How Do Your People Work Together Today?
What are the issues and limitations?
Consumersocial
networks
Face-to-face
File shares Paper-based
Messaging
Phone& Fax
Digital Marketin
g
Source: Ideal Communications and Collaboration Research by Microsoft, 2009
What we hear:Current Communications Experience
Customer Wish For:Ideal Communications Experience
>> Communication is more than just transmission and receipt of a message; it is also about creating a connection with someone.
Barriers to a More Connected Experience
Distributed teams, partners, and
customers
High cost of communicationsLack of integration
Microsoft Lync Server 2010
Reduce costs through converged communications
Truly converged user experience Converged voice functionality
Audio, Video, and Web Conferencing
Simplify deployment and migration through interoperability
Interoperable and extensible platform
Choice through interoperability
IT resources maximized with the cloud
Enterprise Voice and Telephony
>>
Drive adoption through ease of use and Microsoft Office
Consistent experience across Office Consistent experience across
devices
Instant Messaging and Presence
Contact
Card
Click to communicate from Microsoft Backstage™ view (Word, Excel, PowerPoint)
Presence in SharePoint
Consistent Experience across Microsoft OfficeCommon features across Microsoft Word, Excel®, PowerPoint®, Outlook®, and SharePoint® can help to improve the user experience.
Connect People in New Ways, Anytime and AnywhereAccess messages through your PC, mobile device, or the Web
PC WebMobile
Truly Converged User ExperienceUsers can benefit from a single client experience for IM, voice, video, and data sharing.
Microsoft CommunicatorIncoming callConversation windowIM and videoMeeting, application sharing, and whiteboarding
Converged Voice FunctionalityMicrosoft Lync Server 2010 delivers on critical voice features.
Telephony andVoice Mail
InstantMessaging
Microsoft Lync Server 2010
Integrated conferencing experience
Enhanced 9-1-1 for NA Survivable branch appliances Call admission control
More options for devices (including lower cost)
Call park and malicious call trace
Additional data center survivability options
Microsoft Office Communications Server 2007
“Anywhere access” IM and rich presence Desktop integration Voice features for mobile workers Unified messaging with Microsoft
Exchange 2007 Audio and video conferencing Web conferencing (Microsoft Office Live
Meeting client)
Unified Conferencing: Audio, Video, Web
Microsoft Office Communications Server 2007 R2
Desktop sharing Dial-in audio conferencing Higher resolution video Single number reach Attendant console Response groups SIP trunking
Interoperable and Extensible Platform
>>
Integrate and Enhance Existing Investments Enable federation and public IM connectivity
Integrate with PBXs
Build on room-based conferencing systems
Use qualified SIP trunking providers
Extend Communications to Business Processes Make conversations contextual Extend the Microsoft Communicator experience
Choice through InteroperabilityTake advantage of interoperability to replace, enhance, or add voice options
Add
Enhance
>>
Replace
Full and seamless UC experience through Microsoft Lync Server 2010
Highly cost-effective to purchase and manage
Case Studies: Sprint, Colombian National Police, and Lionbridge
Full and seamless UC experience through Communications Server
Allows employees to use PC or phone for voice calls
Case Studies: AT Kearney, Royal Dutch Shell
Eliminates costs for conferencing services
Can use PC for full audio, video, and Web
conferencing experience Provides rich roster controls Case Study: Intel
Complete Cost Savings
Decrease costsBy reducing travel, communications, and IT expenses
Improve business outcomes
By maximizing individual productivity and fostering team collaboration
>>
Business Impact: Customer Evidence>
>
“We were spending more than a million dollars a month in our conference bridging. We are not spending anywhere near that today and expect to be saving across the board with the unified communications suite in the neighborhood of nine to ten million dollars per year, just in our enterprise costs.”
Joe Hamblin
Manager of UC for Client Services | Sprint Nextel
“Office Communications Server offered all of the features we needed out-of-the-box without requiring additional licenses. That, plus the interoperability with Office 2007 and Office SharePoint Server and the ability to click to dial from these other applications, was what sold us on Microsoft.”
Kevin Rice
Global Network Architect | A. T. Kearney
Day in the life……
THANK YOU!!!Q & A
