© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

Unified Communications

Cisco on Cisco—Executive ModuleVersion 7.0, Q1, FY’07

© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 2

IP Communications

© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 3

IP Communications at Cisco

256 locations covered

69,368 phones deployed

21,670

Global Deployment

IP Communicators deployed

25 Cisco CallManager clusters support these sites

46,200 Cisco Unity voice mail boxes activated

50 Tier 1 sites enabled, 20841 Unified Video Telephony Advantage users

12 IP Contact Center locations

© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 4

Executive Summary

IP Telephony

Flexibility

•Reducing 262 PBXs to 25 clusters of Call Managers improves manageability and new services flexibility

Savings

•Reduced PBX lease costs in San Jose by $1.5 M / year•Avoiding new cabling and real estate costs saves money in new locations ($250K per building in SJ)

Mobility

•IP Communicator and Extension Mobility have become the mainstay of flexible workplaces•IP Communicator with VPN and wireless, brings mobility to traveling employees

Applications

•Cisco IP Telephony Applications simplify GTRC menus and sales contacts and services.

Video

•Cisco IP Telephony solution forms the infrastructure for seamless voice and video solution for better collaboration•Over 20481 Unified Telephony Advantage users to date

© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 5

IP Telephony at Cisco TodayEMEAOne large CCP/SRST cluster across three sitesThree standalone Cisco CallManagers due to latency

Centralize call processingSurvivable remote site telephony

Asia PacificFive CCP/SRST clusters to serve 40 offices

San Jose

Johannesburg

Tokyo

Sydney

Singapore

Hong Kong

AmsterdamLondon

IndiaDubai

BostonRaleigh

Toronto Brussels

Tel-Aviv

Americas• Raleigh to serve all Southeast U.S. and South America• Boxborough to serve all Northeast U.S. and Canada• San Jose to serve all West/Central U.S. and Mexico• Toronto (Kanata) to serve all of Canada

© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 6

San Jose Campus

Proprietary TDM Network

Architecture

64 EPN equipment cabinets

2 dual processor cabinets

45 buildings

32,000 end devices

Installation

Each EPN, 2.5 Eng. for 2-3 mos.

Support

Lucent per-port chargesMACs = 6-8 technicians

Shared IP Network

Architecture1 network using existing infra.

11 servers

2 buildings (K & 12)

26,000 end devices

Installation2 eng. for 8 hrs

SupportNo per-port chargesMACs = 1 integrated INS team

Old TDM World New IP World

© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 7

IP Telephony at Cisco

Past Present Future

All-PBX infrastructureReplaced with IP Call Managers in 2000-2002 timeframeLease costs saved: $1.5M / year in San Jose

Global:– 69,368 IP phones – 25 IP CallManager Central Call Processing clusters in production

Cisco San Jose: – 26,000 IP telephones in a single cluster with availability 99.998% (last 24 months)

IP Communicator, Unified Video Telephony Advantage deployed Global IPT Applications

New CM features, new IP Telephony applications, bring new business capabilitiesFull Video solution combines H.323 and SIP Video solutions into seamless solutionExpanding audio conferencing into rich media communicationsHome office IP Telephony

extensions

© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 8

IP Communications – Sound Bite Summary

Productivity Cost SavingsOperational Excellence

Automated monitoring

Global management and Upgrades

Removal of PBX lease and maintenance contract costs (which San Jose and Americas alone cost $7.7M/year

Reduced Data Center space

Utilization of existing space

Use of IP Communication tools from almost anywhere in the world.

© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 9

More INTERNAL IP Communications Resources

Case StudiesIP Telephony - http://wwwin.cisco.com/it/technology/at_work/ipt-cs.shtmlIP Contact Center - http://wwwin.cisco.com/it/technology/at_work/ipcc-cs.shtmlVideo - http://wwwin.cisco.com/it/technology/at_work/vid-cs.shtml

Question Forum (Answers from the Experts)IP Telephony -http://iforums.cisco.com/iforum/servlet/SCom?page=scom&folderID=caw&TOPICID=.ee77364&CommCmd=MB?cmd=display_messages&mode=new&location=.ee77364IP Contact Center -http://iforums.cisco.com/iforum/servlet/SCom?page=scom&folderID=caw&TOPICID=.ee77362&CommCmd=MB?cmd=display_messages&mode=new&location=.ee77362

© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 10

More INTERNAL IP Communications Resources

ORDER Resources for you and your customerhttp://wwwin.cisco.com/it/oncisco/collateral/index.shtml

Operational Practices & Design GuidesIP Telephony - http://wwwin.cisco.com/it/technology/at_work/ipt_op.shtmlVideo - http://wwwin.cisco.com/it/technology/at_work/vid-wp.shtmlConferencing - http://wwwin.cisco.com/it/technology/at_work/conferencing_op.shtml

Product & Solutions Deployment StatusIP Telephony - http://wwwin-tools.cisco.com/it-gss/cw_pa/home.do?currentAction=getTechnologyDetails&strTechID=10IP Contact Center - http://wwwin-tools.cisco.com/it-gss/cw_pa/home.do?currentAction=getTechnologyDetails&strTechID=9Video - http://wwwin-tools.cisco.com/it-gss/cw_pa/home.do?currentAction=getTechnologyDetails&strTechID=16

© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 11

More EXTERNAL IP Communications Resources

http://www.cisco.com/en/US/about/ciscoitatwork/case_studies/ipcommunications.html

Case Studies

Operational Practices and Design GuidesIP Telephony -http://www.cisco.com/en/US/about/ciscoitatwork/case_studies/ipcommunications_dl0.htmlVideo - http://www.cisco.com/en/US/about/ciscoitatwork/video_op.htmlDesign Guides -http://www.cisco.com/en/US/netsol/ns340/ns394/ns165/ns391/networking_solutions_design_guidances_list.html

Technology Seminar (VoDs, PDFs and Transcripts available)

http://www.cisco.com/web/about/ciscoitatwork/tech_seminar.html

© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 12

More EXTERNAL IP Communications Resources

Call to get Product, Solution and Financing Information1-800-745-8308 ext 4699

Order Resourceshttp://cisco.com/en/US/ordering/index.shtml

© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 13