Unified communications: Lync becomes your desk phone
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CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
Unified communications:Lync becomes
your desk phone
Rodrigo Sierra – IT/CSPawel Grzywaczewski – IT/OIS
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CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
Agenda
• VoIP strategy• Softphone benefits• Why Lync?• Lync features and demo• Unified messaging• IT Pilot
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CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
VoIP strategy
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2003-2004
• INTIPs
2005
• Redundancy
2006
• Appliance servers
2007
• Audio-conference
2009-
• IP Phones
2011-
• Lync
Long-term strategy:• Offer advanced communication services from different domains• Propose a unique number used from a computer or/and GSM• Communication anywhere and anytime
PBX evolution towards IP:• Started back in 2003…• Integration and standardization• Maturity and stability of technologies and companies• Continuity: no service disruption
Alcatel-Lucent campus license:• Financial opportunity to develop IP telephony within the PBX
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CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
VoIP strategy
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Unique number
Collaboration tools OIS services
PABX services
Mobility
CERN USER
Interactions
Interactions
Inte
ract
ions
GSMservices
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CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
Softphone benefits
• Important in communication:– Contact with another person
• Mail• Phone
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CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
Softphone benefits
• Important in communication:– Presence verification
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CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
Softphone benefits
• Important in communication:– Clear message
• Communication with “Help Desk”– What is your name?– Pawel Grzywaczewski– ???????
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CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
Softphone benefits
• Important in communication:– Instant access to important messages
• Voice Mail
• Also during important meetings
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CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
Softphone benefits
• Important in communication:– Mobility
• Most of us have a mobile
• Conferences, official trips
• Roaming charges
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CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
Softphone benefits
Contact Address Book, quick phone call
Presence verification Presence
Clear message Instant messaging
Instant access to the information
Voice mail -> Mailbox
Mobility/Charges Wi-Fi
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CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
Why Lync?
• Microsoft/Mac compliant– OS evolution will be followed up– Interaction with Office, Exchange…
• Mobility– Smartphones compliant
• Competences within IT• Maturity
– Gateway vendors and Alcatel evolution (SIP)• Beta test for the first Multi-Purpose gateway from Audiocodes
– Redundancy solutions for Lync & Exchange• Cost effective for CERN• Support lines already in place• Scalable:
– Up to 8500 users and 400 simultaneous calls11
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CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
Lync client as a telephone
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• Lync server delegates all telephony configuration
• Preserve CERN investments:– External access & Least Cost Routing– Automatic user provisioning– Internal billing unchanged– Telephony costs supervision– HR & finance tools and reports
• Easy user migration:– User keeps his number, rights and billing tools
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CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
Lync / PBX architecture
13Lync – internal accessLync – external accessAccess to voice mail
Mediation servers
Gateways
PBX
EdgeExternal user
Internal user
Front End servers
Exchange 2010 Unified Messaging
Active DirectoryMonitoring/Archiving server
IT/OIS
IT/CS
Audio-conferenceservers Switchboard Fire brigade
system
MonitoringProvisioning
Billing
GSMservices
Telephonyservices
Callcenters
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CERN IT Department
CH-1211 Genève 23
Switzerlandwww.cern.ch/
it
Integration
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Lync
• 1 Click to phone call, Address Book
• Presence
• Instant Messaging
• Voice Mail on Exchange
• On your computer
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How can you use it?
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Presence
• Check status and call
• If somebody is busy - tag him for the status change
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How it works – demo
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Forward my calls
• I’m on holidays but phone calls should be answered– Use Lync to forward to CERN numbers
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Delegation
• Somebody else should receive calls?• Somebody else can make a call using your number?• Supported:
– Windows client– Delegation to Lync users (not traditional phones)
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Team work
• Your “group” receive the call– Define your group (Lync users on Unified Communication)– Set up “Simultaneous ringing”
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Voice mail on Exchange
• I didn’t answer a call to me– You missed a call – you will see it in your mail client– Somebody really wants to call you
• Voice message is left• You can see/hear it in your Inbox
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Voice mail on Exchange
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How it works?
• Let’s check it!
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What is supported
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Lync on Windows Lync Mac Pidgin on Linux
Phone Calls X X NO
Address Book X X X
Presence X X X
Instant messaging X X X
Voice mail X X X – unified messaging
Mobility X X X
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Devices
• You can use any device for audio output/input• We advise:
– Windows: Polycom CX 300. • Available in CERN Store catalogue
– Mac: Plantronics DSP 655 • Available in CERN Store catalogue
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Mobile client – “beta version”
• Lync mobile client:– iPhone– Android– Windows Phone
• Manage your “Forward settings”• Presence• Instant Messaging• Calls (no VoIP)• Be careful on Roaming (data transfer!)
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Unified messaging on Exchange
• Lync users:– Voicemail on Exchange 2010– Enabled by default
• Traditional phone users:– Voicemail on Exchange 2010– Activation on demand
• Settings configuration:– Outlook – Webmail (OWA)– Call the number: (+412276)71111
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Proposal: two pilot projects in IT
• Voice communication on Lync– Pilot project within IT department– People owning a phone number can join (Win,MAC)– Help pages and subscription process on mmm.cern.ch– CERN pays for all calls - private calls via 111 or
mobile• Unified messaging (traditional phones)
– Pilot project within IT department – People owning a phone number can join– Help pages and subscription process on mmm.cern.ch
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Pilot objective
• Objective:– Verify the reliability of the system– Test the solution in real scenarios
• Expected results– Performance behavior on a large scale installation– Experience on operation and maintenance– Building an organizational knowledge database– Preparing a CERN-wide deployment
• Pilot environment:– 6 months duration
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If you would like to join
• Subscribe now! - The pilot will start after Easter• It’s simple – check mmm.cern.ch• Check help pages and FAQ
– Verify requirements– Known issues
• Don’t throw away your standard phone• Contact service-desk in case of problems• Give us feedback!
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Why to subscribe ASAP?
• Easy way to make phone calls• Presence• Instant messaging• Voice mail on your e-mail client• Mobility – no roaming charges (WIFI)• And moreover
– Missed call/voice mail notifications– Easy access to call management
• We have 10 Polycom CX300 to give away (FIFO) 32
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Thank you