Unified CommunicationsLITN Spring 2010

A set of products that provides a consistent, unified user interface and user experience across multiple devices and media types.

Communications integrated to optimize business processes.

From UCStrategies.com

What is UC?

Affects the Business Process Human Latency

Availability and Accessibility Who and Where to Call Inefficient messaging

Isolated Communication Tools Phone Email IM Cell Phone Documents

Why do we care?

Real Time Telephony in the Business Process Contextual communication

Most effective form of contact can be dynamically carried out with minimal knowledge and effort by BOTH parties.

One common interface Communication enabled Apps More than just a phone system!

UC to the Rescue

Justification for collaboration technologies comes down to “soft” dollars Productivity Better Teamwork Better Customer Service

UC to the Rescue

IM / Chat Presence Voice and Voice Conferencing Video and Video Conferencing Web and Data Conferencing Unified Messaging Mobility Existing PBX Functions Social Networks

UC Functions

Microsoft Office Communications Server 2007 R2 Text, Voice, Video, Meetings Integration into Office Software Utilizes existing AD infrastructure Added Conferencing

Our Solution

OCS 2007 R2

Good

One recognizable interface for IM, Voice, Video, Meetings.

AD Integration Exchange integration Software based

Bad

No stand alone phone options…yet.

No Branch Survivability…yet.

No E911 support…yet. Must use computer as the

phone.

DEMO

More Connected Remote sites can be linked. Works over internet, no need for LSSM network access.

Smarter Communication Presence – Call when person is available, wherever they are. Choose appropriate type of communication – email, IM, voice, video,

conf. Call one number – system takes care of the rest.

Reduced Costs Calls run over LSSM network or Internet. Replace traditional phones. Less hardware, mostly software. Easy web meetings (hosted internally). More productive workers. Consolidation of services (their location does not matter).

A Better LSSM!