A Report on

Unethical Practices in Industries.

(Letters K and L)

Submitted to:

Prof. Cyrus M. Gonda

Group Members:

Names Roll Nos.

Avesh Africawala 20

Deepak Nainani 29

Ebrar Shaikh 36

Geetanjali Thorbole 48

Hardik Dedhia 51

Irfan Ansari 61

Mahmood Siddiqui 83

Sectors with letter ‘K’

KIRANAS

KPO’S

KINDERGARDENS

Sectors with letter ‘L’

LOGISTICS

LEATHER INDUSTRY

LIQUOR INDUSTRY

Unethical Practices in kiranas

Introduction

One area where such misconducts can very well be a part of business is the sales function.

Unfortunately, pressures unique to sales can produce less-than-honorable actions. Far too

often, sales activities are driven by short-term contingencies—bonuses, commissions, and

numbers on sales charts. Not making the sale, regardless of the reason, is almost never

rewarded financially. Such pressures may sometimes throw the salespersons into situations

which may pose ethical questions.

Kiranas is an important function of our daily life. Kiranas is a typical nukkad shop from where

we buy our daily essentials, its product qualities, place of availability of its products, and

pressure to sell more , more often to more people leads to unethical activities, Just like in many

other industries, unethical activities have found their way inside kiranas industry also, such as:

1. Faulty weighing machines, and non standardized weights.

2. Kirana owners are deceptive in the use of false or misleading scales in kiranas.

3. As kirana owners has the potential to persuade people into buying things that they might otherwise avoid.

4. False kirana practices are not tolerated in most places. However, kirana owners still find ways to deceive consumers in ways that are not legal.

This is a traditional weighing scale which does not have similar plates on both the sides, and the

weights kept are not standardized. Purely a case of faulty weighing scales

5. Using alternatives and similarly packaged products: kiranas perform another unethical

activity that, I would like to share here is the use of alternatives and similarly packaged

products to confuse and misguide the consumer decisions about the product he or she

is buying.

Eg:

Hence, accomplishing their selfish motives of profiteering

Unethical Practices in KPO’S

Introduction

Knowledge Processing Outsourcing is an emerging sector and is growing at a very rapid rate. Many high- end areas of specialization that were earlier not considered for outsourcing are now being outsourced and are being handled by KPOs. Factors like cost, technology and labour availability, etc force organizations to outsource their high- end work. India has become a major KPO player in the world. Indian KPO sector has many opportunities for SMEs. Indian economy, the education system, political stability, technology, communication skills and qualified workforce altogether make India an excellent location for KPOs. KPO industry has a bright future. Let's get to know KPOs in detail.

SWOT Analysis

Strengths Large talented pool

Quality IT training

Low labour costs

Success of BPOs

Good knowledge of project management

skills

Supportive government policies

Many new areas of specialization are

being covered making KPO sector

spreading its wings

Consideration to quality standards like

ISO 900x and Six Sigma

Billing rates are lower as compared to

billing rates in other countries

Weaknesses

•  Immoral and unethical practices related to handling of crucial data

•  Rising wages

•  The inability to uniformly develop and provide infrastructural requirements as real estate prices are rising in major cities.

•  Inadequate Intellectual Property Rights (IPR) protection regime in India

•  Billing rates are higher as compared to billing rates in BPOs

Opportunities Increasing domain expertise

More areas of specialization can be added

to KPOs

Ample opportunities for SMEs

Threats Non retention of talent

Expected labour supply gap as jobs grow

faster than the workforce.

 

Example of KPO with Unethical PracticesInfosys;

1. Hoax calls to customers

2. Breach of security( theft of passwords ,cvv numbersetc.)

3. Making fake performance reports for better performance incentives

4. Higher attrition rates (absconding) , leaving without serving notice period

5. Dependence on drugs in order to ease out work pressure

6. Uninformed shuffling of employees across the processes

IBM Daksh - "Extremely WORSE Company" to Join!!!!

Hello All! My name is Apoorva M. Sheth. I am from India, Mumbai. Today, I would like to share few horrible facts I faced during my short term tenure with this so called company known as IBM Daksh.

IBM Daksh’s Process facts revealed:

BEWARE! If you are a kind of candidate who looks for a particular work and selected process to work with in line with what you used to work with your last company, then think again! IBM Daksh is not the place for you at all! IBM Daksh has extremely bad polices of shuffling its employees from one process to another within matter of seconds without giving any time for its employee to think of and if one ignores to shift to another process, they are asked to quit . I don’t like sharing this but since this is reaching to a matured audience, I’d like to warn about the sexual harassment which is at peak in KPO industry.

Unethical practices Kitchen Appliances

Introduction: As we all know that kitchen is the busiest room when it comes in terms of parties, small gatherings, birthday parties. We all love to eat and some people really love to cook where many of them turn out to be very good chefs. Designing your own kitchen with various kitchen appliances can provide you with a good ambience resulting in preparation of good nutritious food. When these appliances are used, they tend to reduce human effort to a great extent.

Use of kitchen appliance completely depends on the type of food that has to be prepared. With little amount of adjustment & planning one can make cooking as an enjoyable activity. Here are few appliances which can be used in our daily life:-

Gas Stove, Refrigerator, Microwave-Oven, Food Processors, Chopper, Knife-set etc.

Unethical Practices in this industry are as follows:

1. Not every brand sold in the market is ISI approved

2. Sometimes fake ISI mark is labeled on non standardized products

3. Most item comes with no Guarantee/Warranty

4. Usage instructions not mentioned clearly on boxes

Unethical Practices in Leather Industry

Introduction

The Indian leather industry suffers a severe jolt as international buyers threaten to stop

importing its products on account of the cruel treatment of animals in India.

ASHA KRISHNAKUMAR: THE $2.5 billion Indian leather industry, employing over 2.5 million

people, faces the threat of being shut out of world markets, with major importers banning

Indian leather products on the grounds of cruelty against animals. For an industry just

recovering from a severe indictment for pollution by tanneries, this has come as another major

blow. According to estimates, the campaign against Indian leather products last year cost the

industry close to $68 million.

COURTESY: PEOPLE FOR THE ETHICAL TREATMENT OF ANIMALS

Animals are often transported in abysmal conditions to slaughterhouses. European and

American retail giants such as Marks and Spencer, Gap Inc., J. Crew, Clarks, Florsheim,

Nordstrom and Wolverine, and Harley Davidson Footwear have stopped purchasing Indian

products; some others have threatened to cancel orders if the handling of animals, particularly

while transporting them to slaughterhouses and skinning them, did not improve. In August,

international retail giants Eddie Bauer, L.L. Bean, Timberland, Liz Claireborne, Casual Corner,

Travel 2000 and Bader joined other retail chains to boycott Indian leather and leather products.

Between April 2000 and January 2001, India exported leather and leather products worth $1.3

billion, registering a 6.8 per cent drop over the corresponding period in the previous year.

Germany, with a 19 per cent share, is the largest buyer of Indian leather products followed by

the United Kingdom (17 per cent) and the United States (16 per cent). These and other major

importers - Italy, France, Spain, the Netherlands, Australia, New Zealand, Denmark, Greece,

Hong Kong and Canada - are now threatening to ban Indian leather products.

The Indian leather industry handles approximately 230 million metres of hides and skins

annually. According to the Food and Agriculture Organisation (FAO), 24,300,000 head of cattle,

46,700,000 goats and 16,000,000 pigs were killed last year in India. These figures pertain to the

3,600 legally operating abattoirs and do not include animals killed in the estimated 32,000

illegal or unlicensed ones.

1. The leather industry feels that it is being unfairly targeted. Says M.M. Hashim, chairman

of the Council for Leather Exports (CLE) and a Chennai-based exporter: "While no doubt

there is widespread violation of animal welfare laws during the transportation and

slaughtering of animals, targeting the leather industry serves no purpose." According to

the CLE, leather is only a by-product, accounting for barely one-tenth of the value of

animals.

2. According to Hashim, although the CLE's initial reaction to the campaign was just to

state that the leather industry was not directly involved in the transportation and

slaughtering of animals, it soon took a lead role in urging governments to amend the

laws to include proper treatment of animals in slaughterhouses and to book violators of

the Prevention of Cruelty to Animals Act, 1960. In mid-2000, the CLE worked out a

detailed action plan, covering every aspect of dealing with animals, including

amendments to the legislation and action plans for specific places.

3. According to the People for the Ethical Treatment of Animals (PETA), the international

voluntary organisation that spearheads the campaign in India, all atrocities listed in the

Prevention of Cruelty to Animals Act (beating, kicking, overloading and overcrowding

animals during transit; depriving animals of food and water during transportation;

selling abused or mutilated animals; and killing animals cruelly) are committed in the

leather and meat industries. Animal transport laws specify that only six cows be

transported in a lorry. But, according to PETA, four times as many animals are forced

into a single vehicle.

4. Since 1998, various national and international voluntary groups working to prevent

cruelty against animals have pressured the Indian government to implement animal

protection laws. But, according to PETA, the government has failed to take action

against any offenders. According to PETA's Indian representative, James Baker, his

organisation was invited by the Indian animal protection groups two years ago to draw

international attention to the issue. PETA began sending out letters and meeting

government officials, urging them to implement the laws.

5. The animals suffer from unanaesthetised castration, tail-docking and dehorning.

6. Since all its attempts turned futile and animals continued to be treated cruelly, it urged

international buyers to stop purchasing Indian leather. Says Baker: "Targeting exports,

we felt, would have a major impact as leather and leather products are India's major

export earners, valued 11 times more than its meat exports."

PETA has videographed animals being transported and slaughtered under appalling conditions

in several States. Baker says: "In the last 21 years that we have been fighting animal abuse the

world over, we find India's treatment of cows and cattle to be among the cruellest in the

world." PETA has been fighting animal abuse in China, another major leather exporter. Several

international buyers have since stopped buying leather products from China.

Animals slaughtered for their meat and skin are most often transported in abysmal conditions.

Most of them get injured, and many are trampled or gored to death as they are thrown about

in the lorries that drive at breakneck speed. Also, animals are tied together with ropes running

through their pierced noses and forced into "death marches" for hundreds of kilometres,

illegally crossing State borders as several States have banned cow slaughter. The handlers force

the pace of the animals by snapping their tails at each joint and rubbing tobacco, chilly powder

or salt into their eyes. Thus, by the time the animals arrive at the slaughterhouses, many of

them would be so sick that they have to be dragged inside. As for the method of slaughtering,

fortunate are those whose throats are slit. Others have their legs hacked off or are skinned

alive. The animals suffer from factory over-crowding, unanaesthetised castration, branding, tail-

docking and dehorning. Since it is illegal to kill healthy young cattle, they are often maimed:

their legs are broken or they are poisoned so that they can be declared fit for slaughter.

"Exotic" animals such as alligators are also factory farmed for their skins. According to PETA,

ranched alligators, of over 600, are kept in small enclosures that reek of rancid meat, alligator

waste and stagnant water. Although alligators may naturally live up to 60 years, on farms they

are usually butchered before they are four years old. Snakes and lizards are often skinned alive

because of the widespread belief that live flaying enhances the suppleness of the finished

leather. Kids are boiled alive to make kid gloves, and the skin of aborted calves and lambs are

used as they are considered especially "luxurious".

In May 2000, PETA put its campaign against Indian leather goods on hold for a year at the

request of the industry which promised to urge the governments to implement the Prevention

of Cruelty to Animals Act and to convince traders not to buy from abattoirs that transport and

slaughter animals cruelly. PETA's investigation found that even after the moratorium period,

things had not changed and the government had done little to improve the treatment of

animals. So PETA resumed its campaign by circulating the video footage of cruelty against

animals.

According to D.K. Mittal, Joint Secretary in the Ministry of Commerce, the Indian leather

industry gets most of its raw materials from cows and buffaloes that have died naturally.

According to him, most States, barring West Bengal, Kerala, Karnataka and those in the

northeastern region, have banned cow slaughter. There are laws governing the treatment and

transportation of animals. The leather industry points out that it is not viable to kill an animal

for its hide alone. Says CLE's footwear panel chairman M.R. Ahmed: "If any animal is

transported cruelly that will damage its skin and the value of the skin falls drastically." The

difference in the value of good and bad skin is about 70 per cent.

While Alan Marks, vice-president, Corporate Communications, Gap Inc., which has stopped

buying Indian leather and leather products, is unwilling to pass any judgment on the treatment

of animals in India, his company does not plan to change its policy in the immediate future

unless slaughterhouses and leather garment factories adhere to certain standards.

While the leather industry is the most affected, the implementation of the laws governing

animal treatment is not its responsibility. The government, apart from strengthening the law,

must monitor animal transportation and implement the slaughter norms strictly in order to

save the labour-intensive industry.

Unethical Practices in logistics

1) Mishandling of goods and making way at times with some valuables:

goods mishandling remains a large and growing headache for the industry, estimated in

the billions of dollars for lost goods claims and recovery service costs. It is also seen that

valuables go missing/damaged.

E.g.:

2) Charging high rates causing inconvenience to the customer:

The customer is asked to pay double the charge for supplying to his/her destination and

inspite of this is unable to find the goods at requisite place on time.

3) Overloading of Vehicles:

4) Inferior capacity utilization

5) High level of pilferages

6) False entries of GRN.

7) Vehicles not as per RTO norms.

8) Malfunctioning of loaders and drivers while loading and unloading

Unethical practices in Liquor

Introduction

Liquor is the formal term popularly used for the tharra in local hindi language A distilled

beverage, liquor, or spirit is a drinkable liquid containing ethanol that is produced by distilling, i.e. concentrating by

distillation, the alcohol and other compounds produced by fermented grain, fruit, or vegetables.

Unethical Practices

1. Unauthorized stocking of Liquor

2. Not acquired appropriate licenses for the sale of liquor

3. Sale of liquor on dry days

4. Surrogate advertising to mislead the common man

5. Selling liquor to minors over the counter at wine shops

6. No stringent standards maintained at the time of manufacturing liquor

7. Selling of expired stock to addicted people at cheaper rates

8. Sale of unauthorized liquor (desi ,khamba ,tharra)