Unemployment Details

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This brochure provides general information about your rights and responsibilities when filing for unemployment insurance

benefits. This information does not have the effect of law or regulations, but may help answer questions you have about filing your claim. If you have questions or a problem with your claim that is not covered in this brochure, contact the Unemployment Contact Center. Phone numbers, Web site address and business hours are provided on page 19. You can also visit our Web site to review the Frequently Asked Questions.

You may file an application for unemployment through the Internet or the Unemployment Contact Center.

EXCEPTION: In the past 18 months, if you worked in a state other than Kansas or had military service and/or federal employment, you will need to file your claim through the Unemployment Contact Center.

Find more information online atwww.GetKansasBenefits.com

K-BEN-P 0950 (Rev. 12-09)

Questions and Answers

UnemploymentInsuranceBenefits

To make access to your unemployment benefits easier and safer, the Kansas Department of Labor will issue your benefit payment by debit card (refer to page 9 for further information).

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Table of ContentsInitial Claim Information ...................................................................3 What is a one-week waiting period? ...........................................................................4 What is a personal identification number (PIN)? ...........................................................5 What is a User Name and Password? .........................................................................5 What happens after I file a new claim? .......................................................................5 Can I use wages I earned in another state, the military or the federal government? ...........6 How do I reopen my claim after I stop filing? ................................................................7

Weekly Claim Information When do I file my first weekly claim for payment? .........................................................7 What information do I need to file a weekly claim for payment by Internet or phone? .......7 What questions will I be asked when filing a weekly claim? ...........................................8 How do I get paid? ...................................................................................................9 When will I be paid? ...............................................................................................10 What are some reasons payments may be denied? .....................................................10 How can I find out if my benefit payment has been issued? ..........................................10 How can I get information about my claim not available through the Internet or phone weekly claim line? .....................................................................................11 Can anyone obtain information about my unemployment claim? ...................................11

Eligibility What is an eligibility review? ...................................................................................11 Can I work part time and receive benefits? .................................................................11 What do I do if I go back to work full-time? ................................................................12 Will other income reduce my benefits? ......................................................................12 What happens if I am overpaid? ..............................................................................13

Disqualifications ....................................................................................................13 Other disqualifications ................................................................................................15

Additional Information How do I change my address? .................................................................................15 What if I have been ordered to pay child support? .....................................................16 Are my benefits taxable? ..........................................................................................16 How do I get help finding a job? ..............................................................................16 What important things should I remember? ................................................................17 What are my appeal rights? .....................................................................................17

What you can do to keep your claim moving .....................................18

Internet and Contact Center Address and Phone Numbers ..............................................19Work Search Record ..................................................................................................20Agreement to Withhold Federal Income Tax from Unemployment Insurance Benefits ...........22Kansas Workforce Centers ..........................................................................................23

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Your weekly benefit amount (WBA) is how much you can receive each week. To calculate your WBA, multiply your highest quarter wages by 4.25 percent. There is a minimum and maximum WBA set by Kansas law. If your figure is higher than the current maximum, you will receive the maximum WBA. If the calculated WBA is less than the current minimum benefit amount, you will receive the minimum WBA.

Initial Claim Information

Oct. Jan. April July January, February or March Nov. Feb. May Aug. Dec. March June Sept.

Jan. April July Oct. April, May or June Feb. May Aug. Nov. March June Sept. Dec.

April July Oct. Jan. July, August or September May Aug. Nov. Feb. June Sept. Dec. March

July Oct. Jan. April October, November or December Aug. Nov. Feb. May Sept. Dec. March June

To be eligible to receive unemployment benefits, you must be unemployed under circumstances that do not disqualify you from receiving benefits – be able to work; be available for work; and be willing to accept suitable work.

If you have earned enough wages to qualify for benefits, you will be entitled to receive unemployment benefits for those weeks when you are either totally or partially unemployed and meet all unemployment requirements. The law sets qualifying requirements in several areas: your past wages, your job separation, ongoing availability and work search. You must meet all of the requirements to receive benefits.

A formula is used to calculate the amount of benefits based upon wages paid to you during a prescribed base period.

IF YOU APPLY IN: THIS IS YOUR BASE PERIOD:

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Example: If your claim was effective in July 2009, your base period would be the 2nd, 3rd and 4th quarters of 2008 and the 1st quarter of 2009.

BASE PERIOD EARNINGS2nd qtr. 2008 (Apr/May/June) – $4,500 3rd qtr. 2008 (Jul/Aug/Sep) – $10,260 Highest earnings 4th qtr. 2008 (Oct/Nov/Dec) – $6,5001st qtr. 2009 (Jan/Feb/Mar) – $5,000

$10,260 x 4.25% = $436 as the WBA

To qualify for benefits you must have been paid wages from insured employment in at least two quarters, with the total of your wages being at least 30 times your WBA. Using the example shown above: 30 x $436 (WBA) = $13,080 Total base period wages are $26,260 (In this example the individual would qualify.)

If you qualified under the alternate wage base period, your benefit amount will be based on the last four completed calendar quarters.

Your total benefit amount (TBA) is the smaller of two possible amounts. Using the information from the example above:

#1 – Multiply your WBA times 26 . . . . . . . $436 x 26 = $11,336 #2 – Divide the total of your base period wages by 3

Total Base Period Wages: $4,500 + $10,260 + $6,500 + $5,000 = $26,260 $26,260 divided by 3 = $8,753 Therefore, $8,753 is the total benefit amount as it is less than $11,336.

The benefit year is a period of 52 consecutive weeks which begins on the Sunday of the week in which your application is filed. Your claim is good for one year; however, you have a limited amount of benefits to draw in that one-year period of time.

You cannot file consecutive or back-to-back claims, unless you have worked since filing your first claim and earned eight times your new calculated weekly benefit amount.

What is a one-week waiting period?Under certain circumstances you must serve a one-week non-payable waiting period for each new unemployment claim or benefit year. To count as a waiting period week, you must file a weekly claim and be entitled to benefits for the week. The waiting period will be waived and payment will be made if you are laid off due to lack of work because the employer terminated business operations in Kansas, the employer declared bankruptcy or the employer initiated a layoff subject to the Worker Adjustment and Retraining Notification (WARN) Act.

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If you do not meet any of those three conditions, the waiting week will be paid after you have filed a weekly claim for benefits for the waiting week period and for two consecutive weeks immediately following the waiting week. Failure to file a weekly claim or to meet the eligibility requirements during one or more of those three weeks will result in the waiting period week not being paid.

What is a personal identification number (PIN)?The Internet and phone systems require you to set up a four-digit Personal Identification Number (PIN). Your four-digit PIN is your electronic signature and it will help protect you from another person obtaining information about your claim or filing against your claim.

Select four numbers you will remember. Your PIN can only be numbers: Do not use numbers in sequence like 1234 or same numbers like 1111 or 2222. Do not give your PIN to anyone, including your spouse. You are responsible for any activity on your claim using your PIN. Each time you use the Internet or phone system to file your weekly claim, you will be asked for your PIN.

If you forget your PIN or you believe someone else knows your PIN, you should change your PIN immediately. You may reset your PIN on the Internet or by calling the Unemployment Contact Center to create a new PIN.

What is a User Name and Password?When filing online, you must create a unique user name and password so the computer will be able to recognize you. Make note of your user name and password. You will need to use it to file your weekly claim for benefits. Your user name and password must each be at least six characters long. You may use numbers and letters in your password. It should be something you can remember and others cannot guess.

If you have used our Web site to apply for unemployment benefits at another time, you must use the same user name and password you set up when you completed the application the first time.

What happens after I file a new claim?After you file your unemployment claim, the department will determine if you have sufficient wages to qualify for a weekly benefit amount. You will receive an “Unemployment Insurance Determination” in the mail that lists the wages we have used to determine whether you have been paid enough to qualify for a weekly benefit amount and, if so, what that amount will be. The form will show:

• Thebeginningdateofyourclaim• Theamountofwagesreportedbyeachemployer• Yourbaseperiod• Yourweeklyandtotalbenefitamounts

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If you believe wages are listed incorrectly or some of your wages are missing, contact the Unemployment Contact Center. You will be asked to provide proof of the correct wages by furnishing check stubs, W-2 statements or other documents. You must file weekly claims while we investigate the wages used on your claim.

Even if the “Unemployment Insurance Determination” shows that you are entitled, this does not mean that you will receive benefits. It may be necessary for us to determine whether or not you are entitled to receive unemployment.

• Thedepartmentwilldetermineifyoumeetthebasiceligibilityrequirements for benefits such as being able and available for work.

• Thedepartmentwilldetermineifyourseparationfromemploymentwilldisqualify you from receiving benefits such as a voluntary quit without good cause, a discharge for misconduct, a medical separation or receiving separation pay.

Your employer(s) are notified you have filed an unemployment claim. If your separation is for other than lack of work, both you and your employer will be asked to provide separation information. You will receive a letter approximately seven days after you file your application for unemployment to inform you of the date and time we will contact you for a phone interview to obtain separation information. Failure to be available for the phone interview may result in a denial of benefits.

Can I use wages I earned in another state, the military or the federal government?When you file an application for unemployment, report all employers for whom you have worked in the last 18 months.

• Iftheemployerisoutofstate,wewillrequestwagesfromtheotherstate(s).

• Ifyouhavewagesfrommilitaryservice,youwillberequiredtoprovidea copy of your DD-214, Member 4.

• Ifyouhavewagesfromfederalemployment,youwillberequiredtoprovide a copy of your SF-8 with attachments of an SF-50, W-2 or check stubs.

Payment of benefits may be delayed until we receive the requested wages. When we receive the wage information, another Unemployment Insurance Determination listing these wages will be mailed to you. You must continue filing your weekly claims for payment while we are waiting for the requested wage information.

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How do I reopen my claim after I stop filing?Your unemployment claim will become inactive if you fail to file a weekly claim for payment within 17 days, or if you have exceeded your weekly benefit amount in earnings. Your claim must be reopened if it becomes inactive or you will not be able to file weekly claims. Whether filing by Internet or phone, your reopened claim will begin on Sunday of the week you file the reopened claim. You can reopen your claim through the Web site at www.GetKansasBenefits.com or by calling the Unemployment Contact Center.

Weekly Claim Information

When do I file my first weekly claim for payment?After filing your unemployment application, you must file weekly claims by Internet or phone to receive your benefit payment. The calendar week for unemployment compensation purposes runs from midnight Sunday through 11:59 p.m. the following Saturday. We recommend that you file your weekly claim for the previous week on Sunday. However, if you are unable to do so, you may file Monday through Friday (see Weekly Claim Line hours on page 19). Continue filing each week in order to receive your weekly payment. If there is a state or federal holiday during the week, payments will be delayed.

What information do I need to file a weekly claim for payment by Internet or phone?Information you need to file a weekly claim for payment:

• IffilingthroughtheInternet–yourusername,passwordandPIN.• Iffilingbyphone–yourSocialSecuritynumberandPIN.• Grosswages(beforedeductions)earned (not received) during the

week being claimed. Report any earnings for the week in which you worked, not the week in which you receive payment for that work. This includes any pay received as a Reservist for weekend drill and annual training participation.

• Grossamountforanyvacationorholidaypayearnedfortheweekbeing claimed.

• Grossamountofseverancepayreceivedfortheweekbeingclaimed.• Paperandpenciltowritedownanyinformationorinstructionsyoumay

be given while filing.There is no toll-free phone number available for filing a weekly claim. We recommend filing your weekly claim by Internet to avoid long distance charges.

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Internet Filing – At www.GetKansasBenefits.com, click on “Filing a Weekly Claim.” Log in or Create User Name/Password. After you have answered all of the questions, your answers will be displayed for you to review. You will be able to click “Back” to change your answer(s) or click “Submit” to process your weekly claim.

You may be instructed to call the Unemployment Contact Center, or download a form to provide information regarding your eligibility. If you have questions about how to use the system, contact the unemployment help desk at the number provided on the Web page for assistance.

Phone Filing – Call your weekly claim line number found on page 19.

PRESS 2 – To file a weekly claim for payment of benefits. Answer each question by pressing “1” for “Yes” or “9” for “No.” All of the questions apply to the specific calendar week you are claiming. If you answer “Yes” to questions 1, 2, 3, or 4, you will be asked to enter your gross wages for the week. First enter the number of dollars earned followed by the star (*) key. Next enter the number of cents earned followed by the (*) key. If you hang up before the system tells you your unemployment weekly claim has been accepted, your answers will not be saved and you will have to file your claim again.

What questions will I be asked when filing a weekly claim?Givingfalseinformationoransweringquestionsforanyoneotherthanyouconstitutes fraud and is punishable by law.

Question 1: Did you work, as an employee, anytime Sunday through Saturday during the week being claimed?

If “yes,” you will be asked to enter the number of hours worked, as an employee, during the week being claimed.

Question 2: Did you receive holiday pay for the week being claimed? If “yes,” you will be asked “Were you required to work the

day before or day after the holiday to receive the holiday pay?”

Question 3: Did you receive any vacation pay for the week being claimed? If yes, you will be asked if you are temporarily laid off with a

definite date to return to work.Question 4: Did you receive severance pay for the week being claimed?Question 5: Did you refuse work during the week being claimed?Question 6: Did you quit a job or were you fired from a job during the

week being claimed? If “yes,” you will be asked “Have you already reported

to the Contact Center that you quit or were fired from this employment?”

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Question 7: Did you attend school or enter training during the week being claimed?

Question 8: Did you receive or change any type of pension, other than Social Security benefits, during the week being claimed?

Question 9: Did you apply for or receive any workers compensation for the week being claimed that was for a work-connected injury

or disability?Question 10: Were you physically able to work four or more days of the

normal work week during the week being claimed?Question 11: Were you available for work, with no undue restrictions, for

four or more days of the normal workweek during the week being claimed?

Being available for work with no undue restrictions means there was nothing which would have prevented you from accepting work had it been offered to you.

Question 12: Did you look for work, as directed by the Kansas Unemployment Contact Center or Internet claims system, during the week being claimed?

How do I get paid?You must file a weekly claim for payment for each week you want to receive benefits. Payments will be made if all eligibility requirements have been met. Your claim becomes inactive if you have not filed a weekly claim for payment or had any other activity on your claim for 17 calendar days. See “How do I reopen my claim after I stop filing?” on page 7 for additional information.

If you are determined to be eligible for a benefit payment, you will receive a Visa debit card by mail from Citi Prepaid Services, a division of Citibank, N.A. The card will be mailed to you from Citi’s Omaha, NE, card distribution center and will have the Kansas Department of Labor’s logo on the envelope. Benefits will be deposited in your Citi debit card account each week you file a weekly claim and are determined eligible for benefits. The debit card can be used for retail purchases anywhere Visa is accepted, for cash withdrawals at an ATM, as cash back through a retail purchase or as a cash withdrawal from a teller at any Visa-member bank. For more information about ATM locations and how to access your benefits without incurring a fee, visit our Web site at www.GetKansasBenefits.com or Citi’s Web site at www.prepaid.citi.com/kansas.

If you prefer to transfer your benefits directly to your account at a financial institution, you may arrange for this through Citi when you receive your debit card. If you used direct deposit for a previous claim, you will have to set up a transfer of funds through Citi.

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When will I be paid?If there are no issues on your claim, payments normally are sent the next working day following receipt of your weekly claim. Benefit payment will not always be deposited in your debit card or bank account on the same day each week. They may be delayed because of holidays or temporarily held while an issue is being investigated. You must file your weekly claim while any investigation is in progress.

What are some reasons payments may be denied?• Youhaveamedicalconditionthatpreventsyoufromseekingor

accepting work immediately.• Youarenotavailabletoseekoracceptworkimmediately.• Youarereceivingworkerscompensationfortemporaryorpermanent

total disability under the Workers Compensation Law of any state.• YouarenotaU.S.Citizenornationalanddonothavelegalwork

authorization.• Youhaveplacedunreasonablerestrictionsonthewages,hours,daysor

locations of a job you will accept.• Youarenotlookingforwork.• Youdidnotreportfororsatisfactorilyparticipateinre-employment

services when told to do so.• Youareinvolvedinastrikeorlabordispute.• Youareself-employed.• Youareattendingschoolortraining,whichpreventsyoufromseekingor

accepting work, unless it meets the requirements for approved training.• Youareonaleaveofabsencefromyourjob.• Youareaschoolemployeewhoisunemployedbetweenschoolyearsor

terms.• Youhaverefusedsuitablework.

How can I find out if my benefit payment has been issued?You can obtain information concerning the status of your claim anytime through our Web site at www.GetKansasBenefits.com by selecting the“GetClaimStatus”option,orbyselectingoption“1”throughthephoneweekly claim line. You will be able to get information about: • Thelastthreeweeksyouclaimed. • Dateandamountofyourbenefitpaymentandtheamountofbenefits remaining. • Ifabenefitpaymentwasnotissued,thesystemmaybeabletotellyou the reason. • Iftheamountofyourbenefitpaymentisreducedbecauseofearnings, pension, child support deduction or any other reason, the system will tell you the amount of the deduction and the reason for it.

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You can obtain information regarding your debit card account through Citi by calling their toll free number 1-800-582-4910 or through their Web site at www.prepaid.citi.com/kansas.

How can I get information about my claim not available through the Internet or phone weekly claim line?If you have questions which cannot be answered by the Weekly Claim Internet or phone system, contact the Unemployment Contact Center for assistance. The local Workforce Centers cannot answer unemployment claim questions. Refer to Internet and Unemployment Contact Center Address and Phone Numbers on page 19.

Can anyone obtain information about my unemployment claim?It is against the law for the agency to give information about your claim to anyone else, including your spouse, other family members or friends. Therefore, do not ask others to contact the Unemployment Contact Center for information you need. If you cannot call, you may contact the Unemployment Contact Center by mail. Specify what information you need and be sure to include your Social Security number, name and address, phone number and your signature.

Eligibility

What is an eligibility review?An eligibility review is a periodic review of your efforts to find work to ensure you are meeting the requirements for seeking appropriate work.

All unemployment insurance claimants must provide information concerning their search for work (eligibility review form) when requested. Failure to provide this information may result in a denial of benefits which could cause an overpayment of your unemployment benefits that you would be required to pay back to the agency. If your eligibility review form is returned late, you must explain why the form is late.

Members of a placement union or claimants on a temporary layoff are not required to apply for work. They must be available for assignment to a job or recall by their employer and must return their eligibility review form to report their current employment status.

Can I work part time and receive benefits?You may receive some unemployment benefits for a week in which you work less than full time and earn less than your weekly benefit amount (WBA). You must look for and be able and available to work. You must report your gross wages (wages before deductions) and not your take-home pay. This includes any wages received as a Reservist for weekend drill and annual training

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participation. All wages from employment must be reported during the week when they were earned, not when you receive them.

You can earn up to 25 percent of your determined WBA without a reduction to your unemployment benefits. Any earnings over 25 percent of your WBA will result in a deduction on a dollar-for-dollar basis. If your gross wages equal or exceed your WBA, the 25 percent allowance will not apply.

EXAMPLE 1: Wages LESS THAN 25 percent of your WBA $100 (WBA) x 25 percent = $25 Your wages = $10 for the week $10 is LESS than $25 therefore, no deduction is made. Your unemployment payment will be issued in the amount of $100.

EXAMPLE 2: Wages MORE THAN 25 percent of your WBA $100 (WBA) x 25 percent = $25 Your Wages = $60 for the week $60 is MORE than $25, therefore, $60 - $25 = $35 $100 (WBA) - $35 = $65 Your unemployment payment will be issued in the amount of $65.

What do I do if I go back to work full-time?If you go back to work full time or have gross earnings (before deductions) that equal or exceed your weekly benefit amount, you should stop filing weekly claims and your claim will become inactive.

If you are unemployed again within the same benefit year, or if your hours are reduced and your gross pay is less than your weekly benefit amount, you may file a claim application against your remaining balance. You will not have a one-week waiting period if you already filed for the waiting period week. If your benefits were exhausted the first time you filed, and your benefit year has not ended, you will not be eligible for further benefits until the benefit year ends. At that time, you may file an application to establish a new benefit year.

Will other income reduce my benefits?Vacation, holiday and severance pay may reduce your unemployment benefits when paid under certain conditions. If you receive these types of payments while claiming unemployment benefits, you must report this information when you file your initial application or weekly claim for payment.

If you are receiving a pension which is based upon earnings from an employer who is in your base period, then your weekly benefit amount may be reduced.

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Examples of pensions that may reduce your benefits:• Militaryretirement• Unionpension• Privateemployerpension• Federalcivilianpension• State,countyorcitypension

If you are receiving a pension, a “Pension” form will be displayed for you to complete if filing through the Internet, or if filing by phone, you will be instructed to report the pension to a claims specialist. If your pension reduces your weekly benefit amount, you will receive a Notice of Determination to inform you what the reduction is. Social Security benefits will not reduce your weekly benefit amount.

What happens if I am overpaid?If you receive benefits you are not entitled to, you are required to repay the benefits, even if someone else made the mistake that caused the incorrect payment. When an overpayment is detected, we issue a notice telling you how the overpayment occurred, the amount overpaid and how to repay the amount due us. If you believe that the notice is incorrect, you have the right to appeal.

Contact the Benefit Payment Control Unit (phone number below) to make arrangements to repay any overpayment. You may be able to repay an overpayment in a lump sum or by making installment payments. When you have an overpayment, we must withhold any benefits you are claiming so that they may be applied to the overpayment. In addition, any state tax refund you may be due will be intercepted and applied to the overpayment in each year an overpayment remains.

It is to your advantage to repay overpayments as soon as possible. Kansas law requires that we collect interest on your overpayment, which over time will increase the amount you must repay.

Questions concerning overpayments and repayment methods should be directed to the Benefit Payment Control Unit at (785) 296-3609.

Disqualifications

All determinations concerning your eligibility to receive unemployment insurance are made in accordance with the Kansas Employment Security Law, K.S.A. 44-706. A copy of the law may be obtained at your local public library or online at www.kslegislature.org. A written Notice of Determination will be sent which will explain the reason for any disqualification on your claim.

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1. A claimant is disqualified for voluntary leaving work without good cause, unless the reason for leaving was for one of the following exceptions:• Quitduetoillnessorinjuryupontheadviceofalicensedand

practicing health care provider.• Quittemporaryworktoreturntoyourregularfull-timeemployer.• QuittoenlistinthearmedforcesoftheUnitedStates,butwere

rejected or delayed from entry.• Quitduetoworkingconditionshazardoustoyourphysical,mentalor

moral well being.• Quitduetounwelcomeharassmentbytheemployeroranother

employee.• Quittoacceptbetterwork.• Quitbecausetheemployerrequestedthatyouviolateanordinance

or statue.• Quitduetoaviolationoftheworkagreement.• Quitduetoapersonalemergency.• Quitduetothevoluntaryorinvoluntarytransferofyourspousefrom

one job to another.• QuittoentertrainingapprovedundertheFederalTradeActof1974.• Quitduetocircumstancesresultingfromdomesticviolence.

2. After completing a temporary job assignment, you may be disqualified if you fail to request an additional assignment on the next workday, if required by the employment agreement.

3. If you were discharged or fired from your last job for misconduct

connected with the work. “Misconduct” is defined as a violation of a duty or obligation reasonably owed the employer as a condition of employment.

4. If you fail to apply for or accept suitable work when offered by the Workforce Center or another employer. You will be disqualified beginning with the Sunday of the week in which the refusal occurred.

The disqualification in the first three examples is effective the day after the separation and continues until you become re-employed and have insured earnings of at least three times your weekly benefit amount.

“GrossMisconduct”isdefinedasextreme,willfulorwantonmisconduct.Adisqualification for gross misconduct begins the day after the separation and remains in effect until you are re-employed and have insured earnings of at least eight times your weekly benefit amount. In addition, all wage credits earned from the employer who discharged you for gross misconduct are canceled.

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Other disqualifications• Ifyouareclaimingorreceivingunemploymentinsurancebenefitsunder

another state or federal law.

• Ifyoureceiveabackpayawardorsettlement.

• Employeesofeducationalinstitutionsaredisqualifiedbetweentermsifthey: (1) had a contract for work in a recently completed academic year or term and (2) have a contract or reasonable assurance of employment with an educational institution in the same or similar position for the next academic year or term.

• Schoolbusorothermotorvehicledrivers,employedbyaprivatecontractor to transport students and school personnel to or from school-related activities, are disqualified for benefits, between academic years or terms if they have a contract or reasonable assurance of employment with a private contractor for the next academic year or term.

• Employeesofgovernmentalentitiesandcertainnonprofitorganizationsthat provide services to or on behalf of an educational institution are disqualified for benefits between academic years or terms if they have a contract or reasonable assurance of employment for the next academic year or term.

• Professionalathletesaredisqualifiedbetweensportsseasonsif:(1)theywere employed in the past sports season as a professional athlete and (2) have a reasonable assurance of being employed as a professional athlete in the following sports season.

• Students–ifyouareregisteredandattendinganestablishedschooltraining facility or other educational institution, or are on vacation during or between two successive years or terms (i.e. fall, spring and summer breaks) you are disqualified for benefits unless you are: (1) working full time while attending school; (2) attending approved training; or (3) attending evening, weekend or limited daytime classes and you are otherwise eligible.

• Youaredisqualifiedforaperiodofoneyearandprosecutedformakingfalse statements for withholding material information to obtain benefits not due.

Additional Information

How do I change my address?Notify the Unemployment Contact Center of any change of address. You can change your mailing address online, in writing or by calling the Contact Center. We recommend using the Internet. Online address change information is located in the area where you complete your weekly claim.

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Any mail we send you cannot be forwarded to your new address by the U.S. Postal Service. If you move after you have stopped claiming benefits, you must inform us of your change of address to ensure you receive your Form 1099-Gforincometaxpurposes.Whenrequestingachangeofaddressbymail, be sure to include your name, Social Security number, previous address, new address and your signature. You must also notify Citi of your change of address as well so that you are sure to receive any correspondence they may mail to you regarding your debit card account.

What if I have been ordered to pay child support?Questions concerning child support deductions should be directed to your area Department of Social and Rehabilitation Services (SRS) office, not the Unemployment Contact Center. If you are responsible for court-ordered child support payments and are behind in your payments, SRS will initiate an order to take part of your unemployment insurance benefits.

Are my benefits taxable?Unemployment insurance is taxable income and is subject to state and •federal income tax. If you want to have federal income taxes withheld from your weekly •unemployment benefits, complete the authorization form “Agreement to Withhold Federal Income Tax from Unemployment Insurance Benefits” on page 22. Ten percent (10%) of your weekly benefit amount will be withheld for your federal income tax. No withholding is available for your state income tax.You also can download the withholding form at the Web site • www.GetKansasBenefits.com. Click on the “Documents” link at the top of the page to access the form.InJanuary,IRSForm1099-Gwillbemailedtoyoustatingtheamountof•unemployment insurance benefits paid to you during the previous year as reported to the IRS. Note: It is your responsibility to promptly inform the Unemployment Contact Center of any address change to ensure the 1099-Gismailedtoyourcorrectaddress.TheForm1099-Gmustreportthetotalamountofbenefitspaidtoyouin•the calendar year. If you repaid some or all of those benefits in the same calendar year they •were received, you or your tax preparer will need to adjust the amount that is reportable on your federal income tax return. Refer to your income tax instructions for guidance on how to do this.

How do I get help finding a job?To receive job placement assistance, you must register for work. You can register for work, look for a job or reactivate your registration on the Internet at www.KANSASWorks.com by selecting the link “Create a Job Seeker Account” or by visiting a Workforce Center in your area. A list of Kansas Workforce Centers is found on page 23. A wide array of services and

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assistance are available through the Workforce Centers. Free Internet access is available through many public organizations, such Workforce Centers, public libraries and some schools.

What important things should I remember?

• TheUnemploymentContactCenterreceivesthehighestvolumeofcallson Monday and Tuesdays. If you have questions, we recommend you call on Wednesday, Thursday or Friday.

• Promptlyreportanyclaiminformationchanges(name,mailingaddress,phone number) to the Unemployment Contact Center.

• Wecandiscussyourunemploymentclaimonlywithyou.Pleasedonothave a family member or friend call with questions about your claim as we cannot give them any information.

• Writteninquiriesregardingyourunemploymentclaimshouldalwaysinclude your Social Security number, name, address, phone number and your signature.

• YoumustusetheInternetclaimsiteortheWeeklyClaimLinetoobtaininformation concerning payment for a prior week or about your claim balance.

• Youareresponsibleforyourunemploymentclaimandallyoursecurityinformation. Do not give your PIN (Personal Identification Number) to anyone or allow anyone else to file your weekly claims. Doing so may result in an overpayment of benefits that you will be required to repay.

What are my appeal rights?If you disagree with your Notice of Determination, you may file an appeal. Your appeal rights and time limits for filing an appeal are explained on the Notice of Determination. If you do not file within the stated time limit, you mayloseyourrighttoappeal.Generally,onlycircumstancesbeyondyourreasonable control will be considered good cause for late filing. You can file the appeal by mail or fax to the Office of Appeals, 401 SW Topeka Boulevard, 2nd Floor, Topeka, KS 66603-3182, fax: (785) 296-4065.

After you request an appeal, you will receive a notice with instructions that explain what you must do to participate in your appeal hearing. Most hearings are held by phone call. It is important that you participate in the hearing since the decision on your claim will be based only on information given at the hearing. Failure to take part in the hearing may result in a decision against you. At the hearing you will be given an opportunity to present facts you believe are important to your case. If witnesses are needed to help present your case, you must arrange in advance for them to participate in the hearing.

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You must continue to file your weekly claim for payment for each week you are unemployed. You will not be paid for any week for which you have not filed a weekly claim for payment, even if an appeal decision finds you eligible for benefits.

If you are found eligible for benefits, your former employer may disagree and can file an appeal. An employer’s appeal does not cause your benefits to stop. It is important that you participate in the hearing on the employer’s appeal to ensure your evidence is considered. If the employer wins the appeal, however, unemployment benefits you have been paid will be considered an overpayment and will require repayment.

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Note: The information in this brochure is subject to change as policies or conditions warrant. (Revised 12-09)

What you can do to keep your claim moving:

• Completeandreturnallinformationrequestspromptly.Thesoonerwehave answers to our questions, the sooner we can make a determination.• Payattentiontoinformationrequeststhatappearonthe“confirmation”page when you file your claim online. They must be printed, filled out and returned before we can process your application. • Watchyourmailbox.Wemaysendyourequestsforadditionalinformation. And if you move, let us know immediately; our mail cannot be forwarded.• Sendyourinformationtotheaddressorfaxnumberindicatedonourform.• Printclearly,answerallthequestionsandexplainyourselffully.• Makesureyournameandsocialsecuritynumberareonallpagesofcorrespondence.• Beavailablewhenwescheduleyourdeterminationphonecall.Itmight come a little earlier or later in the day because of the length of other scheduled calls.• Continuetofileweeklyclaimseachweekyouareunemployedevenwhile an investigation is underway.

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Internet and Contact Center Address/Phone Numbers

(All Time is Based on Central Time)

INTERNETwww.GetKansasBenefits.com

To apply for unemployment:Monday through Friday – 7:00 a.m. to 7:00 p.m.

Weekly Claim: noon Sunday to midnight MondayTuesday through Saturday – 7:00 a.m. to Midnight

KANSAS UNEMPLOYMENT CONTACT CENTERP.O. Box 3539 – Topeka, KS 66601-3539

Fax: (785) 296-3249

Claims Specialists are available:Monday through Friday – 7:30 a.m. to 5:30 p.m.

We are closed on state holidays.

Kansas City Area ....... (913) 596-3500 Topeka Area .........(785) 575-1460 Wichita Area ......... (316) 383-9947

Toll-free number, if you live outside the local calling area: (800) 292-6333

WEEKLY CLAIM PHONE LINE HOURSMonday – 12:00 a.m. to Midnight

Tuesday through Friday – 7:00 a.m. to MidnightSaturday – 9:00 a.m. to Midnight

Sunday – 12:00 a.m. to 6:00 a.m. – and Noon to Midnight

Kansas City Weekly Claim Line...... (913) 287-6913Topeka Weekly Claim Line ............ (785) 296-4337Wichita Weekly Claim Line ............(316) 269-0633 There is no toll-free number for weekly claims.

HEARING/SPEECH IMPAIRED(TTY Users Only)

To file a claim or for other assistance, call (877) 457-5432 orTopeka local number (785) 368-8022

The Weekly Claim Line cannot be accessed by TTY. We recommend you file your weekly claim through the Internet at

www.GetKansasBenefits.com

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You must pursue a full course of action each week to result in your re-employment. Keep a record of your job contacts; you will be asked to produce this record periodically to the Unemployment Contact Center. Use this page as a guide in maintaining your own records.

Work Search Record

Employer Name, Address Phone Person Method Date or E-mail Address Number Contacted of Contact Results

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Work Search Record

Employer Name, Address Phone Person Method Date or E-mail Address Number Contacted of Contact Results

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Agreement to Withhold Federal Income Tax from Unemployment Insurance Benefits

Your Printed Name____________________________________________________________ Your Social Security Number____________________________________________________ Mailing Address (street)_________________________________________________________ (city)_____________________________________ (state)_________ (zip)_______________ I hereby authorize the Kansas Department of Labor to withhold 10 percent of my weekly unemployment insurance benefit, to be remitted to the Internal Revenue Service, for my federal income tax obligation. I understand this deduction will be made from benefits paid to me after the date of this agreement, or as soon as is reasonable for the department to update my file to reflect this agreement. This authorization will remain in effect until the Kansas Department of Labor receives written notice from me to cancel the agreement.

Claimant’s Signature___________________________________________________________ Date Signed__________________________________________________________________

Cancellation

I hereby cancel my authorization for the Kansas Department of Labor to deduct 10 percent of my weekly unemployment insurance benefit for my federal income tax obligation. I understand this action will be effective the date of the agreement, or as soon as is reasonable for the department to update my file to reflect the change.

Claimant’s Signature___________________________________________________________ Social Security Number________________________ Date Signed____________________

Keep a copy of thisform for your records.

Please mail completed form to the Unemployment Contact Center.

Address is on page 19.K-Ben 233

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A wide range of services for the Kansas workforce are offered through WorkforceCenters.Gotowww.KANSASWorks.com for a complete list of addresses and office hours. Service availability can vary by location, but generally includes: apprenticeship information, dislocated worker services, job training, Trade Adjustment Assistance (TAA), veterans employment services and Work Opportunity Tax Credit information. Job registration is available in-person or online at www.KANSASWorks.com. The local workforce centers cannot answer unemployment claim questions.

Kansas Workforce Centers

Atchison ...................................... (913) 367-4311 Chanute ...................................... (620) 431-2820Colby ......................................... (785) 462-6862 Dodge City ................................. (620) 227-2149 El Dorado ................................... (316) 321-2350 Emporia ...................................... (620) 342-3355 Fort Leavenworth Vet Outreach ...... (913) 684-2227GardenCity ................................ (620) 276-2339 GreatBend ................................. (620) 793-5445Hays .......................................... (785) 625-5654 Hutchinson .................................. (620) 665-3559Independence .............................. (620) 332-5904 Junction City ................................ (785) 762-8870 Kansas City ................................. (913) 279-2600 Lawrence .................................... (785) 840-9675 Leavenworth ................................ (913) 651-1800 Liberal ........................................ (620) 417-1958 Manhattan .................................. (785) 539-5691Manhattan Vet Outreach ............... (785) 587-8257 McPherson .................................. (620) 245-0202 Newton ...................................... (316) 283-7000 Overland Park ............................. (913) 577-5900Paola .......................................... (913) 294-4178Pittsburg ..................................... (620) 231-4250 Salina ........................................ (785) 827-0385 Topeka ....................................... (785) 235-5627 Wichita ..................................... (316) 771-6800 Wichita Vet Outreach ................... (316) 685-2221Winfield ..................................... (620) 221-7790

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Unemployment Details

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