Understanding your rent statement€¦ · rent? We can help. If you need help to pay your rent,...

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Rent week number – this is numbered in line with our financial year which starts from 1st April. The first week in April will be numbered as week ‘1’ and the second week will be week ‘2’ and so on. Description – this shows you the type of charges, payments and/or adjustments made during the dates in your statement. Charges – this shows you any weekly charges made to the rent account, such as the rent charge. Payments made – this shows you any weekly payment made to the rent account such as Housing Benefit, Direct Debit or Post Office payments. Account balance – this shows the weekly balance of your rent account after charges, payments and/or adjustments have been made. End of quarter balance – this shows you the total charges and payments made and the balance of your account at the end of the statement period. It also tells you if your account is in credit or debt. Statement page number – this shows you how many pages of transactions you have in your statement. Current Housing Benefit award – if you receive Housing Benefit awards, this will show the amount of your weekly award which you receive to pay your rent charges. Your tenancy type– this shows whether you are a secure or introductory tenant. A breakdown of your weekly rent – this shows you what your total rent charge is made up of. Statement period – shows the season and the year to help you keep your statements in order. Date – this is the date that your statement was printed on. Payment reference number this is your unique rent account number. Please quote this number when you contact your Local Rent Team about your rent statement. Correspondence address – this is the address you have given us to send you any written information. Useful information – in this section you will find a telephone number for your Local Rent Team, as well as other numbers for Housing Benefit, Debt Advice and the Repairs Service. Rent property address – this is for the actual property you are being charged rent for. Statement period – these dates show you the start and end period for the charges and payments in your statement. Total charges – this is the total amount of rent and housing charges for your property during the statement period dates. Total payments – this is the total amount of rent and Housing Benefit received for your property during the statement period dates. Your rent account balance – this shows your rent balance at the end of the statement period. This part of the rent statement is an information panel which may change on future rent statements. Current rent – this is the current weekly rent charge. Continued over 1 2 3 4 5 6 7 8 9 17 18 19 20 21 22 23 10 11 12 13 14 15 16 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Understanding your rent statement To contact your rent team call 0121 675 2006, select option 1 and say your postcode when prompted Date – this shows you the date of each rent related transaction.

Transcript of Understanding your rent statement€¦ · rent? We can help. If you need help to pay your rent,...

Page 1: Understanding your rent statement€¦ · rent? We can help. If you need help to pay your rent, contact your local rent team immediately on the number shown on the front of your statement.

Rent week number – this is numbered in line with our financialyear which starts from 1st April. The first week in April will be numbered as week ‘1’ and the second week will be week ‘2’ and so on.

Description – this shows you thetype of charges, payments and/or adjustments made during the dates in your statement.

Charges – this shows you anyweekly charges made to the rent account, such as the rent charge.

Payments made – this shows youany weekly payment made to the rentaccount such as Housing Benefit,Direct Debit or Post Office payments.

Account balance – this shows theweekly balance of your rent accountafter charges, payments and/or adjustments have been made.

End of quarter balance – thisshows you the total charges and payments made and the balance ofyour account at the end of the statement period. It also tells you if your account is in credit or debt.

Statement page number – thisshows you how many pages of transactions you have in your statement.

Current Housing Benefit award – if you receive HousingBenefit awards, this will show the amount of your weeklyaward which you receive to pay your rent charges.

Your tenancy type– this shows whether you are a secureor introductory tenant.

A breakdown of your weekly rent – this shows you whatyour total rent charge is made up of.

Statement period – shows theseason and the year to help youkeep your statements in order.

Date – this is the date that yourstatement was printed on.

Payment reference number –this is your unique rent accountnumber. Please quote this numberwhen you contact your Local RentTeam about your rent statement.

Correspondence address – thisis the address you have given us tosend you any written information.

Useful information – in thissection you will find a telephonenumber for your Local Rent Team,as well as other numbers forHousing Benefit, Debt Advice andthe Repairs Service.

Rent property address – this isfor the actual property you arebeing charged rent for.

Statement period – these datesshow you the start and end period for the charges and payments in your statement.

Total charges – this is the total amount ofrent and housing charges for your propertyduring the statement period dates.

Total payments – this is the total amount ofrent and Housing Benefit received for yourproperty during the statement period dates.

Your rent account balance – this shows yourrent balance at the end of the statement period.

This part of the rent statement is aninformation panel which may change onfuture rent statements.

Current rent – this is the current weekly rent charge.

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Understanding your rent statementTo contact your rent team call 0121 675 2006, select option 1 and say your postcode when prompted

Date – this shows you the date of each rent related transaction.

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Page 2: Understanding your rent statement€¦ · rent? We can help. If you need help to pay your rent, contact your local rent team immediately on the number shown on the front of your statement.

Do you have problems paying yourrent? We can help.

If you need help to pay your rent, contact yourlocal rent team immediately on the number shownon the front of your statement. They will give youadvice and support to help you with your rentproblem. They will also put you in touch with adebt advice service if you have debts or otherfinancial problems.

By acting quickly, you are showing a commitmentto paying your rent. By doing this, we may notneed to take legal action to collect your rent arrears.

Money worries or need helpbudgeting?

The independent debt advice team will help you tounderstand your debt and how to prioritise them.They will also help you to budget your money andclaim any benefits you may be entitled to.

To book an appointment or for debt advice, call thedebt advice line on 0121 303 2087 or visitwww.birmingham.gov.uk/debt

Have you paid too much rent?

You may have paid too much rent and could get a credit refund. Please consider the points belowbefore you contact your local rent team.

• If you have been paying rent but have receivedHousing Benefit, which covers the same periodthat you paid rent for, causing your account togo into credit, you may be able to claim the rentthat you paid back.

• If you have paid too much into your rent accountand are not receiving housing benefit, you couldclaim the money back or take a ‘rent holiday’.

• Is your account in credit because you have paid your rent on time in line with yourconditions of tenancy? For example you pay your rent, monthly in advance. In this instance no refund would be due.

To find out if you can get a rent refund, contactyour local rent team on the number shown on thefront of your statement.

Disclaimer: If you owe money for other council housing services,we have the right to use your credit to settle those balances first.Please see section 5 of your conditions of tenancy.

Please check yourstatement carefully.

Any payments made afterthe end of the statementperiod date will be shownon your next rentstatement.

Payments made at thePost Office, PayPoint orstanding orders can takeup to four working days toshow on your account.

Payments made by DirectDebit may show on therent account, but can takeup to three working daysto clear.

If you are still unsureabout any information onyour statement, pleasecall your local Rent Teamon 0121 675 2006, selectoption 1 and say yourpostcode when prompted.

HOUS 1828 HouCom 10.242 05/10

www.birmingham.gov.uk/payrent

Important Information

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