Understanding the TDE Series 2009 Edition KX-TDE Hybrid IP PBX Features Distribuidor Autorizado Part...

Understanding the TDE SeriesUnderstanding the TDE Series

2009 Edition

KX-TDE Hybrid IP PBX Features

KX-TDE Hybrid IP PBX Features

Distribuidor AutorizadoDistribuidor Autorizado

Part 2

Dec-2009Dec-2009

Connecting a TDE model to a Portable Station (PS) makes it possible to access the PBX features via the PS for smooth, easy communication. Using the Wireless XDP, you can set the handset to the same extension as your desk phone, and then receive calls when you're away from your desk.

You can take calls wherever you are, so you never keep a customer waiting.

The TDE Series can be The TDE Series can be integratedintegratedwith Panasonic Wireless with Panasonic Wireless solutions. solutions.

BasicBasic

You can receive You can receive calls while calls while

you're away you're away from your desk. from your desk.

You can receive You can receive calls while calls while

you're away you're away from your desk. from your desk.

OfficeOffice FactoryFactory

See Chapter See Chapter 1616 　　 of the General Description for more of the General Description for more details.details.

1. Wireless Convenience1. Wireless Convenience

CustomerAdvantage

KX-TD7680KX-TD7680KX-TD7690KX-TD7690

OfficesOfficesFactoriesFactoriesHotels Hotels

Department storesDepartment storesCar dealersCar dealers

VIVIHigherOffice

Productivity

HigherOffice

Productivity

Effective for businesses like Effective for businesses like these... these... dvantagedvantage

2.4GHzPS


See Chapter See Chapter 1616 of the General Description for more details. of the General Description for more details.

1. Wireless Convenience1. Wireless Convenience

CustomerAdvantage

Cell-Station

There are several Wireless Cell Stations available for the KX-TDE Series:

Cell coverage area

DT3xx Series

Cell-Station

*SXDP

TDE PBX

Cell-Station

The TDE Series can be The TDE Series can be integratedintegratedwith Panasonic Wireless with Panasonic Wireless solutions. solutions.

VIVIHigherOffice

Productivity

HigherOffice

Productivity

Using the Wireless (SXDP) feature, you can set the handset to the same extension number as your desk phone, and receive calls when you are away from your desk.

TDE PBX

Connection Diagram

PSTNISDN

KX-TDE0158 - is a 8ch cell station available for the TDE100/200/600 and requires connection to a Cell Station Interface (CSIF) card (KX-TDE0143 – 4 CSIF card and KX-TDE0144 – 8 CSIF card).

KX-TDE0142- is a 3ch cell station available for the TDE100/200/600 and requires connection to a Cell Station Interface (CSIF) card (KX-TDE0143 – 4 CSIF card and KX-TDE0144 – 8 CSIF card).

KX-TDE0141- is a Low-cost 2ch cell station available for all TDE PBX, and is directly connected to a single port of either a DLC or DHLC card.

CSIF

PSTNISDN

DHLC/DLC

dvantagedvantage



1. Wireless1. Wireless

CustomerAdvantage

The Coverage can be extendedThe Coverage can be extendedwith DECT Cell Station with DECT Cell Station Repeater. Repeater.

VIVIHigherOffice

Productivity

HigherOffice

Productivity

Connection Diagram

KX-TDE0141KX-TDE0142

KX-A272

Daisy Chain configuration

TDE600

KX-A272

KX-A272 KX-A272

The KX-A272 is compatiblewith the following cell stations:

• KX-TDE0141

• KX-TDE0142

The KX-A272 DECT Repeater greatly extends the range of your DECT telephones or PBX cell stations. The KX-A272 repeater extends the range in all directions, allowing several areas to be covered.



1. Wireless IP Cell-1. Wireless IP Cell-StationStation

CustomerAdvantage

The Coverage can be extendedThe Coverage can be extendedtrough IP Network. trough IP Network.

VIVIHigherOffice

Productivity

HigherOffice

Productivity

Connection Diagram

TDE600

Seamless Hand over

The KX-NCP158 is a High density cell station:

•8 channels

•Requires DSP Card at MPR

•Máx. 16 IP-CS on network

The KX-NCP158 IP-Cell Station carries the signal across the IP Network.

IP

KX-NCP158

Roaming

Local office Remote office

DSP-16/64

MobileMobileNetworkNetworkISDNISDN

VIVIHigherOffice

Productivity

HigherOffice

Productivity

Effective for businesses like these... Effective for businesses like these...

2.Mobilephone Integration ―Receiving 2.Mobilephone Integration ―Receiving Calls Calls

GSM Mobile telephones can be registered to the PBX as extensions. The mobile telephone members work as "Virtual" Portable Stations (PS) and use 3-5 digit PBX extension numbering. Calls that come for salespeople while they are out of the office can be sent to their mobile telephone without having to use call forwarding.

Note:KX-NCS4910 License is required.

Simultaneous Ring (Parallel Connection)

Parallel connection(Simultaneous Ring)

TDE PBX

ICD Group

Mobile team worker(Max.4)

Mobile telephone programmed Simultaneous or Delayed Ring

Note:Max. 128 ICD groups are available. KX-NCS4910 SD License is required. Feature is not available with Analogue CO.

Companies with many branch officesCompanies with many branch offices FactoriesFactoriesHotels Hotels


7See Chapter See Chapter 1616 of the General Description for more details. of the General Description for more details.

Receive calls that come to the Receive calls that come to the office's wired extensions on a mobile office's wired extensions on a mobile telephone.telephone.

CustomerAdvantage

dvantagedvantageNever miss a call.Provide customer contact to mobile telephone

in emergency without informing actual mobile telephone number.

TDE PBXIncoming Call

MobileMobileNetworkNetworkISDNISDN

ICD Group Ring (with Other Wired Extensions)

Incoming Call

(MPR　Ver.　3.0)

MobileMobileNetworkNetworkPSTNPSTN

MobileMobileNetworkNetworkPSTNPSTN


Note:Requires system programming. Default setting ‘Disable’ (No DISA for Fwd transfer).

Incoming Call 01234 567 890

01234 567890

<To Transfer>Mobile telephone user presses ‘#’ to get dial tone and dials ‘105’. DISA transfers call to PBX extension 105.

Companies with many branch officesCompanies with many branch offices FactoriesFactoriesHotels Hotels


CustomerAdvantage

KX-TDA0191/0192/0194 DISA Message card must be installed.KX-NCS4910 license is required.


Work can be smoothly handled from outside the company.Phone charges for outward calls are billed to the company telephone line, so there is

no need for the person to pay them and seek reimbursement later. Calls can be made from a mobile telephone without disclosing the mobile number.

Features Available via DISA without Password Log-in / Log-outCO AccessExtension CallAbsent Message Setting

2.Mobilephone Integration ―Making 2.Mobilephone Integration ―Making CallsCalls

Call from a GSM mobile telephone when out of Call from a GSM mobile telephone when out of the office and use the same features as an the office and use the same features as an office extension.office extension.

VIVIHigherOffice

Productivity

HigherOffice

Productivity

dvantagedvantage

e.g.)The user can use abbreviated dialling to call extensions. Ext105

TDE PBX TDE PBX

Transfer Calls from a Mobile Telephone

Transfer Calls from a Mobile TelephoneCalls received on mobile telephones can be easily transferred to other people in the office.

Access the PBX System Features

Access the PBX System FeaturesWhen a mobile user calls the office from a mobile telephone, the system automatically recognises the user as a staff member and gives him/her all the rights of extension users.

Message Card(DISA)

Message Card(DISA)

e.g.) Mobile users can transfer calls to their office after receiving them on a mobile telephone.

(MPR　Ver.　3.0)

QSIG protocol

TDE PBX Other PBX

Ext 101 Ext 102 Ext 103 Ext 201 Ext 202

QSIG is one of the most flexible platforms for networking systems. QSIG enhances the TDE Series' ability to pass call-processing data to other systems and makes the TDE Series a very network-friendly system.

You can build an economical new system while still using your current system.

QSIG protocol

Companies with many branch officesCompanies with many branch officesAirline companiesAirline companiesTransportation industriesTransportation industries

BasicBasic

You can make You can make effective use of effective use of

your current PBX. your current PBX.

You can make You can make effective use of effective use of

your current PBX. your current PBX.

The TDE Series supports the QSIG protocol, which makes easy PBX networking possible.

I can use our I can use our existing PBX too?existing PBX too? No problem! No problem!

See "QSIG Network" section of the Feature Guide for more details.See "QSIG Network" section of the Feature Guide for more details.

3. QSIG Networking 3. QSIG Networking

CustomerAdvantage

VIVIHigherOffice

Productivity

HigherOffice

Productivity


dvantagedvantage

Major cost savings, especially if you have distant branches

VoIP (Voice over Internet Protocol) is a new communication method using an IP network to carry voice communication. If you use a leased line for the IP network, VoIP allows you to talk to your remote offices anywhere in the world for no additional charge. VoIP also allows simultaneous voice and data transmission.

See Chapter See Chapter 1. 1.1. 1., Chapter , Chapter 18. 7.18. 7. of the General Description for more details. of the General Description for more details.

4. VoIP (Voice over Internet Protocol)4. VoIP (Voice over Internet Protocol)

Ext.1999

Ext.1000

CustomerAdvantage

Easy, low-cost communication within the network

IP PrivateIP PrivateNetworkNetwork

IP PrivateIP PrivateNetworkNetwork

JapanJapanU.K.U.K.

BrasilBrasil

.

.

Connection diagram

.

.

Dials [2999]

Ext.2999

.

.

Ext.2000

Ext.3999

.

.

Ext.3000

PBX-1 PBX-2

Router Router

PBX-3

Router

Ext.1000

VIVIHigherOffice

Productivity

HigherOffice

Productivity

dvantagedvantage

There‘s no long distance charge ―no matter how long you talk to your overseas party.

IP-GW IP-GW

IP-GW

Managed IPNetwork

Automatic re-routing of VoIP calls to PSTN Trunk (MPR Ver.3.0) If outbound VoIP trunk connection fails, calls can be re-routed through PSTN lines using Quick Dial numbering plan.

CustomerAdvantage

Never waste time calling a busy branch office extension .

VIVIHigherOffice

Productivity

HigherOffice

Productivity


5.Network ICD Group


See Chapter See Chapter 18 18 of the General Description for more details.of the General Description for more details.

Extensions organised across the network into an ICD group.

dvantagedvantage

(MPR　Ver.　3.0)

TDE PBX -1 TDE PBX -2 TDE PBX -4TDE PBX -3

VoIP or ISDN QSIG

TDE PBX -5

ICD Group 1

ICD Group 2 ICD Group 3

A maximum of 5 PBXs can be part of a Network ICD group where each PBX can have a maximum of 32 local extensions per ICD group.

When only two PBXs are connected in a network (not including a VoIP network), both PBXs can have extensions with the same leading number.

TIE Call by Own PBX Extension Number

Companies with many branch officesCompanies with many branch offices

CustomerAdvantage

Never waste time calling a busy branch office extension .

Companies with many branch officesCompanies with many branch officesAirline companiesAirline companiesTransportation industriesTransportation industries

VIVIHigherOffice

Productivity

HigherOffice

Productivity


6.Network Direct Station Selection (N-DSS)

8 PBX Systems in a private network 　　　　 can have a maximum of 250 network extensions stored on DSS keys 　 (N-DSS: Network-DSS), 　　　　　　　　　　　　　in order to monitor busy user status across a network of TDE PBXs. 　　　　　　　　　　　　　　　

Note:KX-NCS4910 License is required. One ICD group should have 8 or less extensions monitored by other TDEs in order to reduce NDSS data traffic.


Busy Lamp Field (BLF)A programmed DSS key LED will show the status of an extension.

London(PBX -1)

N-DSS Status

VoIP or

ISDN QSIG

An extension's busy status can be monitored from any telephone on the network.

dvantagedvantage

New York(PBX -2)

Paris(PBX -3)

SP(PBX -4)

Sales (busy)

Accounts (busy)

Accounts (busy)

Warehouse (idle)

Sales (idle)

Monitor Extension

Bi-directional monitoring (250 Network DSS keys for 8 PBX systems)

(MPR　Ver.　3.0)

Sales (idle)


CustomerAdvantage

VIVIHigherOffice

Productivity

HigherOffice

Productivity

7.PS Roaming 7.PS Roaming

Note:•KX-NCS4910 license is required.

16

Effective for businesses like these... Effective for businesses like these... Companies with many branch officesCompanies with many branch offices FactoriesFactoriesHotels Hotels

Use the Portable Station (PS) to make or receive calls while at a different branch office.


＜ System ＞One PS can be registered to a maximum of four PBX systems.Each virtual PS is set to forward calls to the extension number of

the actual PS as registered at one of the other PBXs. 　　　　　　　　　　　　　　　　

13

The user can use the Portable Station (PS) that he or she ordinarily uses at the office in exactly the same way while at a different office. For example, a salesperson from the London office can make or receive calls with his or her own PS while visiting a branch office in Paris, Milan, or São Paulo.

Incoming call

dvantagedvantage

Milan (PBX-3)

São Paulo (PBX-2)

Private Network

Paris (PBX-4)

Fwd

Fwd

Headquarters (PBX-1)

Virtual PS-2

Virtual PS-3 Fwd

ICD Group

Virtual PS-1

(MPR　Ver.　3.0)

The TDE PBX systems provide a variety of call distribution options. When a call comes in to a busy line or an unattended phone, the system can distribute it to another extension, a voice mail system, a home or mobile telephone, or other pre-programmed destinations.

Callers never get a busy signal, so you never lose out on a business opportunity.

Call Distribution Examples Call Distribution Examples

1. Ring all extensions (Simultaneous Ring).

1. Ring all extensions (Simultaneous Ring).

2. Ring available extensions in order (UCD).

2. Ring available extensions in order (UCD).

1st call 2nd call 3rd call

The TDE Series offer sophisticated Call The TDE Series offer sophisticated Call Distribution features. Distribution features.

See Chapter See Chapter 88 　　 of the General Description for more details.of the General Description for more details.

8. Call Distribution 8. Call Distribution

CustomerAdvantage

Call centresCall centresHotels Hotels Boss / SecretaryBoss / Secretary

VIVIHigherOffice

Productivity

HigherOffice

Productivity


3. The forwarding order can be set (Priority Hunting).

3. The forwarding order can be set (Priority Hunting).

Ext 210 Ext 215 Ext 232 Ext 212

1st Priority1st Priority 2nd Priority2nd Priority 3rd Priority3rd Priority 4th Priority4th Priority

Reception Department Secretary Boss

dvantagedvantage

Callers never get a busy signal, so you never lose out on a business opportunity. See Chapter See Chapter 88 of the General Description for more details.of the General Description for more details.

CustomerAdvantage

Key features can be accessed via telephone keypad by dialling pre-programmed key combinations called ‘flexible numbering plan’. E.g.

If all extensions in a group are busy, an ‘Overflow extension’ can be set take the unanswered calls.

OverflowOverflowExtensionExtension

BusyBusy BusyBusy BusyBusy

These key combinations can also be set to programmable keys.

+ + +

The TDE Series offer sophisticated Call The TDE Series offer sophisticated Call Distribution features. Distribution features.

Call centresCall centresHotels Hotels Boss / SecretaryBoss / Secretary

Call Distribution Examples Call Distribution Examples

5. Flexible Numbering 5. Flexible Numbering 6. Overflow Extension 6. Overflow Extension


8. Call Distribution 8. Call Distribution

4. Longest Idle Extension (ACD) 4. Longest Idle Extension (ACD)

Calls can be distributed first to the extension that has been idle for the longest.

Time

VIVIHigherOffice

Productivity

HigherOffice

Productivity

dvantagedvantage

= Log-in/Log-outLongest Idle Extension Time

1

Extension

A

B

C

Next Call

= Length of call

# = Order of Incoming calls

2

34

5

6

Note:KX-NCS4910 LicenseAnd E-MEC Card is required.

1. Simple Automated Attendant (DISA) 1. Simple Automated Attendant (DISA)

Improve both customer satisfaction and Improve both customer satisfaction and company imagecompany image

With DISA/Auto Attendant (AA) callers can reach the intended party without going through an operator. There are two Automated Attendant functions which allow small companies to provide the same level of service as a large corporation.

See Chapter See Chapter 8. 5.8. 5. of the General Description for more details. of the General Description for more details.

9. DISA/Automated Attendant 9. DISA/Automated Attendant


Trading companies Trading companies Hotels Hotels

SOHOSOHO

Using the DISA feature, you can easily set up an auto attendant to professionally handle all incoming customer calls to your businesses. An auto-attendant can drastically reduce the amount of call traffic handled by the operator - allowing the operator to spend more time with your new or important customers. Functions supported include ability to:

Set-up multi-level Auto Attendant (Max. 64 message levels)Create Flexible Message FlowsPlay Different Greetings Based on Time of Day (Day/Lunch/Break/Night)Intercept DISA Routing – When No digits are pressedAssign Floating Extension for each OGM for easy programming

These features provide you with greater flexibility and increases staff productivity.

CustomerAdvantage

VIVIHigherOffice

Productivity

HigherOffice

Productivity

dvantagedvantage

Order Dept Service DeptNo Digit Pressed

Operator

Requires KX-TDA0190 OPB3 Cardand also Message Card:

KX-TDA0191/0192/0194

Press 1 – To Place Orders

Press 1 – For

Customer Service

Welcome　To　ABCElectronic　Store

Play　Auto　AttendantMain　Menu

See Chapter See Chapter 8.5.8.5. of the General Description for more details. of the General Description for more details.



SOHOSOHO

Improve both customer satisfaction and Improve both customer satisfaction and company imagecompany image

Increase customer retention by keeping your customers positively engaged with voice message feedbacks while they are waiting for their call to be answered. When setting up an Incoming Call Distribution (ICD) group for your customers - the Message Card allows you to provide appropriate OGM messages to callers waiting in queue. Simply use the Queuing Time Table feature of the KX-TDE PBX to create any message sequences for your business needs.


CustomerAdvantage

Businesses in the hospitality market could easily benefit from this feature where guests can receive a pre-recorded reminder message on their room extensions. At set time, the phone system calls the extension and plays an appropriate message. Different messages can be played based on time of day settings (example: Day/Lunch/Break/Night). Businesses needing to implement guest wakeup alarm are just one of the examples where a timed reminder message feature can be implemented.

9. DISA/Automated Attendant 9. DISA/Automated Attendant VIVIHigherOffice

Productivity

HigherOffice

Productivity

dvantagedvantage

2. Incoming Call Distribution Queue 2. Incoming Call Distribution Queue

3. Timed Reminder Messages 3. Timed Reminder Messages

Welcome　To　Message

Play　　Message

Play　　On　Hold　Music

Yes

No – add to

queue

Improves both customer satisfaction and Improves both customer satisfaction and company imagecompany image

See Chapter See Chapter 8.5.8.5. of the General Description for more details. of the General Description for more details.



SOHOSOHO

4. Advanced Automated Attendant(Voice Processing System)

4. Advanced Automated Attendant(Voice Processing System)

Customer Message

Voice Mail System

I’m either on another call, or away from my desk. Please leave a message. … Beep!The DISA/Auto Attendant feature can be integrated

with a Voice Processing System to give you superior call routing and messaging features.

If a desired extension is busy or unavailable, callers can still be directed to that extension using the AA feature and are greeted by the Voice Mail system. Messages can be left for the desired extension ensuring that all important calls are never missed.

A message indication lamp on the DPT will light to alert the extension owner that a message is waiting for them.

TDE PBX


CustomerAdvantage

9. DISA/Automated Attendant 9. DISA/Automated Attendant VIVIHigherOffice

Productivity

HigherOffice

Productivity

dvantagedvantage

Auto Attendant combined with a Voice mail System.

UCD (Uniform Call Distribution) distributes incoming calls evenly among all extensions in order.

Distribute Incoming calls – therefore the workload is distributed evenly among the staff.

Incoming calls can be distributed to your Incoming calls can be distributed to your staff. staff.


10. Uniform Call Distribution (UCD) 10. Uniform Call Distribution (UCD)

CustomerAdvantage


Call centres Call centres

FirstFirstExample Example

SecondSecond

ThirdThird

All extensions are All extensions are busy. Please wait. busy. Please wait.

BasicBasic

A message is A message is played when all of played when all of

the lines are the lines are busy. busy.

A message is A message is played when all of played when all of

the lines are the lines are busy. busy.

You can use the built-inYou can use the built-incall centre setting. call centre setting.

You can use the built-inYou can use the built-incall centre setting. call centre setting.

BasicBasicCalls are Calls are uniformly uniformly

distributed. distributed.

Calls are Calls are uniformly uniformly

distributed. distributed.

CallersCallers

Good Morning. This is Good Morning. This is Panasonic. All agents are busy Panasonic. All agents are busy now. Please hold the line.now. Please hold the line.

(Music plays)(Music plays)

Sorry, all the Sorry, all the agents are still agents are still busy, Please hold busy, Please hold the line.the line.

When an agent becomes free

Repeat Music and Message

BusyBusy

BusyBusy

VIVIHigherOffice

Productivity

HigherOffice

Productivity

dvantagedvantage

See Chapter See Chapter 14. 214. 2. of the General Description for more details.. of the General Description for more details.

11. Agent Features 11. Agent Features

CustomerAdvantage


Call centres Call centres

Agent Features. Agent Features.

Walking Extensions for Virtual Extensions ― 　 ‘Hot Desking’ is the concept where an agent can log-in to any unused desk phone with a pre-programmed ID number, and that phone takes on their settings.

The KX-TDE has many Agent features that increases Call Center functionality.

Log-in/Log-out ― Allows

Agents to log into a ring group with an ID number. All calls received by the agent are displayed on the report until the agent has logged-out. If a pre-programmed number of calls to an agent remain unanswered, the agent is automatically Logged-out. This feature can be activated by pre-programmed ‘Log-in/Log-out ‘key.

Wrap-up time ― On completion

　 of a call, Wrap-up time is activated 　 to give the agent a short 　　　　　　　　　　　　　　　　　 pre-programmed time before they can receive a new call. This allows them to complete any necessary paperwork to finalise the previous 　　　　　　　 call. This feature can also be activated manually by a pre-programmed ‘Wrap-up’ key. This feature is called Not Ready.

A Call Centre environment can be set-up with no additional software needed.

VIVIHigherOffice

Productivity

HigherOffice

Productivity

dvantagedvantage

‘Hot Desking’ ‘Hot Desking’ Log-in/Log-outLog-in/Log-out Wrap up timeWrap up time

Programmable Message Print-outProgrammable Message Print-outStation Message Detail Recording SMDRStation Message Detail Recording SMDR

See Chapter See Chapter 1515 of the General Description for more details.of the General Description for more details.

12. Hospitality 12. Hospitality

CustomerAdvantage


HotelsHotels

Looking after your guests.Looking after your guests.The KX-TDE PBX has several features that support its use in a hotel-type environment, where extensions correspond to guest rooms. These features include:

Station Message Detail Recording, Programmable Message Print-out, Guest Room Billing, Voice Mail Delete on Check-out, and Wake-up Call via dialling.

Know exactly who is using the PBX, when and what they are using it for

The TDE is capable of printing or outputting to a PC, a detailed log of the following information: Incoming/Outgoing Trunk call information including Dialled number, Call Duration, Account code, Room Check-in/Check-out, and Timed Reminder Start/Answer/No Answer status.

This feature allows up to 8 different, 16 character long text messages to be stored in a printing message area via programming. These messages can be accessed via any extension connected to the TDE PBX and the selected message will be printed on the SMDR print-out.

VIVIHigherOffice

Productivity

HigherOffice

Productivity

dvantagedvantage

Requires Memory Expansion Card: KX-TDE6105 for TDE600 KX-TDE0105 for TDE100/200

CustomerAdvantage

Looking after your guests. Looking after your guests.

Provide the features a guest would expect from a first class hotel.

12. Hospitality 12. Hospitality VIVIHigherOffice

Productivity

HigherOffice

Productivity

dvantagedvantage

Guest Room BillingGuest Room Billing

Check-outCheck-out

Guests extension are locked and Voicemail messages are automatically deleted when the guest has checked-out.

Separately from SMDR, it is possible to output a record of all calls made from a guest room. This information can be used for billing guests when they check-out. Other charge items, including room mini bar charges, a preset margin, and tax can also be added to the bill.

Remote Wake-up Call Set via DiallingRemote Wake-up Call Set via Dialling

A Hotel receptionist can easily set a timed reminder for a guest extension simply by using the Telephone push buttons.

Requires Memory Expansion Card: KX-TDE6105 for TDE600 KX-TDE0105 for TDE100/200

See Chapter See Chapter 1515 of the General Description for more details.of the General Description for more details.


HotelsHotels

Check-InCheck-In

Guests extension are unlocked and name and language set. Voicemail checked-in.

Just set up VM and turn your system into an automated switchboard, or secretary, with multi-lingual menus.

DPT integration makes it easy to DPT integration makes it easy to configure a Voice Processing System configure a Voice Processing System (VPS). (VPS).


13. Voice Mail Integration 13. Voice Mail Integration

CustomerAdvantage

Delivery servicesDelivery servicesTravel agenciesTravel agenciesClaims handlersClaims handlers

HotelsHotelsTrading companiesTrading companies

With Digital Telephone integration, you can connect a PBX to VPS by plugging in a single wire. The VPS, which is automatically supported by the PBX, offers super-fast access and a host of user-friendly features, such as 2-Way Recording.

Unique Panasonic Functions

Applicable Features Applicable Features Voice Mail ServiceAutomated AttendantMulti-Lingual ServiceInterview ServiceAutomatic Fax Transfer

Live Call ScreeningRemote Live Call Screening

Incoming calls can be recorded any time of day or Incoming calls can be recorded any time of day or night, even when the office is closed, so there are night, even when the office is closed, so there are no lost business opportunities. no lost business opportunities.

Incoming calls can be recorded any time of day or Incoming calls can be recorded any time of day or night, even when the office is closed, so there are night, even when the office is closed, so there are no lost business opportunities. no lost business opportunities.

Hello,this is Hello,this is Panasonic.Panasonic. ･･････Please leave your Please leave your message. message.

I'd like to meet and I'd like to meet and discuss the contract... discuss the contract...

REC

Effective for businesses like these...Effective for businesses like these...

VIVIHigherOffice

Productivity

HigherOffice

Productivity

dvantagedvantage

A new system means new and enhanced features.

Revolutionary New Voice Processing Revolutionary New Voice Processing SystemsSystems


CustomerAdvantage

Effective for businesses like these...Effective for businesses like these... Delivery servicesDelivery servicesTravel agenciesTravel agenciesClaims handlersClaims handlers

The VPS systems each offer automated attendant, automatic call routing, and message notification capabilities, and each can be customised to your business telephony needs.

The new KX-TVM50 and KX-TVM200 VPS systems help ensure that customer calls are handled during high call traffic periods as well as outside normal business hours and help retain your most valuable asset – your customers.

KX-TVM200KX-TVM200KX-TVM50KX-TVM50

13. Voice Mail Integration 13. Voice Mail Integration VIVIHigherOffice

Productivity

HigherOffice

Productivity

dvantagedvantage

Panasonic delivers new levels of communication ease and efficiency that can help any business achieve higher productivity.

New advanced features include, among others, e-message when a caller leaves a message, capability to attach voice messages to e-mail messages, and easier operation using the LCD and soft-keys on Proprietary Telephones (PT).

Messagee-mail Server

PC PC

Voice ProcessingSystem e-message

e-message

LANLAN

See Chapter See Chapter 18 18 of the General Description for more details. of the General Description for more details.

14. 14. Centralised Voice Mail

Applicable FeaturesApplicable Features Message waiting indicationDirect mailbox access Auto attendant service

Effective for businesses like these...Effective for businesses like these... Delivery servicesDelivery servicesTravel agenciesTravel agenciesClaims handlersClaims handlers

Voicemail resource can be shared across the network.Extension users can forward calls to voice mail and access messages using VM access codes.

Incoming Call

TDE PBX -1 TDE PBX -2 TDE PBX -8

Call Forwarded to Voice Mail

Centralised Voice Mail System

…

VM access codes can be pre-programmed on system phone DSS keys.

Mailbox

Ext 101 Ext 201 Ext 301(User A)

VIVIHigherOffice

Productivity

HigherOffice

Productivity

dvantagedvantage

Two or more networked TDE PBX systems Two or more networked TDE PBX systems can economically share a single Voice can economically share a single Voice Mail system.Mail system.

Calls between separate offices can be forwarded to voice mail as easily as if they were being made in the same office.

CustomerAdvantage

TDE PBX -3

101201301

“Hello this is A.I am not at my desk….”

VoIP or ISDN QSIG

(MPR　Ver.　3.0)


VIVI15. Simple Voice Message Card (SVM) 15. Simple Voice Message Card (SVM) Higher

OfficeProductivity

HigherOffice

Productivity

TDE-SG-PCCUK-0405-V2.01

The　SVM　can　handle　up　to　250　individual　messages　(greetings　and　voice　messages)　with　a　maximum　total　recording　time　of　120　minutes　(60　minutes　default)　per　card.　The　total　capacity　of　the　SVM　card　is　shared　between　all　assigned　extension　users　with　a　voicemail　box.　Recording　time/quality　can　be　selected　as　shown　in　the　System　Capacity　Table.

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A Maximum of Two SVM cards can be added to the KX-TDE system

System Capacity Table

CustomerAdvantage

Never miss an important message with this Never miss an important message with this simple, cost effective, voicemail solution.simple, cost effective, voicemail solution.

Simple, Convenient Voice Message Solution

dvantagedvantage

The New KX-TDA0192 (2ch) and KX-TD0194(4ch) Simplified Voice Message (SVM) cards provides KX-TDE extension users with an efficient, cost-effective private, voicemail solution.

Each extension user can have a personal Voice Mailbox which can play outgoing greeting messages as well as record incoming voice messages irrespective of the type of extension used, i.e. Proprietary Telephones (PT), Single Line Telephones (SLT), and Portable Stations (PS). The recording storage space on each voicemail box is shared between outgoing greeting messages and received voicemail messages. Extension users can record, listen to or clear their own greeting messages – as well as playback and clear voice messages left by outside callers.

Each SVM card supports two channels, allowing two users to access the card simultaneously. The system supports up to two SVM cards per PBX for added recording storage capacity. Accessing the voicemail requires assigning each SVM card with a floating extension number.

RecordingQuality

RecordingTime

Total Nº of Messages

High 20 minutes 250

Medium 60 minutes 250

Low 120 minutes 250

VIVI

Simple, Convenient Voice Message Solution

CustomerAdvantage

HigherOffice

Productivity

HigherOffice

Productivity


The SVM card has the following available features:Type of Mailbox: Personal Mailbox, Group (Company) Mailbox and Direct Mailbox Recording.Customised Time of Day Greeting: A different greeting message for Day/Lunch/Break/Night Mode. Message Notification: Via the Message Waiting lamp on PT and stutter Dial Tone on SLT.Remote Mailbox Access: Mailbox messages can be accessed remotely from either another extension or an outside line.

SIMON ROGERS06 JUNE 03:24PM WEDNEW MESSAGE207

ENTER EXIT

- "New" is displayed for voice messages, which have not previously been listened to.

- "Old" is displayed for voice messages, which have previously been listened to.

*KX-DT346　–　6　line　LCD　Display　Digital　Proprietary　Telephone　Only.

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Never miss an important message with this Never miss an important message with this simple, cost effective, voicemail solution.simple, cost effective, voicemail solution.

15. Simple Voice Message Card (SVM) 15. Simple Voice Message Card (SVM)

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View Messages on System Phone DisplayWhen a caller leaves a voice message on an SVM card, the following information is also recorded (as available) and can be viewed on the display of a Proprietary Telephone or DECT Portable Station.

a. Caller's Name*b. Caller's Telephone Numberc. Time recording startedd. Voice Message Status*

VIVI

Up to 8 Conference or Broadcast Groups

HigherOffice

Productivity

HigherOffice

Productivity


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16. Conferencing16. Conferencing

Outline- A PT (Owner) can call multiple parties, assigned as members of a conference group.- Max. 8 conference groups can be programmed.- 2 Conference Mode:

- 8-Party Conference Mode (Owner + 7 members): Two-way communication.- Broadcast Mode (Owner + 31 members): One way communication.Cannot mix Broadcast or Conference feature

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Local

PSTN

Owner

External

Remote

QSig/IP

Remote extensions can be member of a conference group.

A MEC card is needed.

External terminals can be members of a

conference group.

MEC

VIVI

Up to 8 Conference or Broadcast Groups

HigherOffice

Productivity

HigherOffice

Productivity

16. Conferencing16. Conferencing

Outline- A PT (Owner) can call multiple parties, assigned as members of a conference group.- Max. 8 conference groups can be programmed.- Up to 32 parties can be in conference in system- External party can join the group

- 2 Conference Mode:- 8-Party Conference Mode (Owner + 7 members): Two-way communication.- Broadcast Mode (Owner + 31 members): One way communication.Note: Cannot mix Broadcast or Conference feature

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The Owner can control local PBX members.

Owner Max. 24 MembersTwo-way One wayMax. 7 Members

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