Learner name:

Learner number:

M/502/5804

VRQ

UV10349

Understanding how a retail business maintains health, safety and security on its premises

VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy and Sport and Active Leisure sectors, with over 45 years of experience.

VTCT is an awarding body regulated by national organisations including Ofqual, SQA, DCELLS and CCEA.

VTCT is a registered charity investing in education and skills but also giving to good causes in the area of facial disfigurement.

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Statement of unit achievement

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UV10349Understanding how a retail business maintains health, safety and security on its premises

The purpose of this unit is to provide you with knowledge and understanding of maintaining security as well as health and safety on retail premises. It will introduce you to the relevant legislation and provides an overview of different procedures for maintaining health, safety and security.

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GLH

Credit value

Level

Observation(s)

External paper(s)

15

2

1

0

0

On completion of this unit you will:

Learning outcomes Evidence requirements

Understanding how a retail business maintains health, safety and security on its premises

1. Know the main provisions of health and safety legislation in relation to a retail business

2. Know how health and safety are maintained on the premises of a retail business

3. Know how cash and stock are kept secure on the premises of a retail business

1. Knowledge outcomes There must be evidence that you possess all the knowledge and understanding listed in the ‘Knowledge’ section of this unit. This evidence may include projects, assignments, case studies, reflective accounts, oral/written questioning and/or other forms of evidence.

2. Tutor/Assessor guidance You will be guided by your tutor/assessor on how to achieve learning outcomes. All outcomes must be achieved.

3. External paper There is no external paper requirement for this unit.

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Achieving knowledge outcomes

Developing knowledge

You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below:

• Observed work• Witness statements• Audio-visual media • Evidence of prior learning or attainment• Written questions• Oral questions• Assignments• Case studies

Where possible your assessor will integrate knowledge outcomes into practical observations through oral questioning.

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Knowledge

Outcome 1

Know the main provisions of health and safety legislation in relation to a retail business

You can: Portfolio reference

a. State the role of employees and employers in relation to relevant health and safety legislation

b. State when and why the Control of Substances Hazardous to Health Regulations (COSHH) are important

c. State where to find information on company health and safety policies

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Outcome 2

Know how health and safety are maintained on the premises of a retail business

You can: Portfolio reference

a. List the risks and hazards which commonly occur on the premises of a retail business

b. Outline precautions to reduce the risk of accidents

c. Outline precautions to reduce the risk of fire

d. List the main types of fire extinguisher and the materials each should be used on

e. Outline procedures for the safe manual lifting and moving of stock

f. State why high standards of cleanliness and hygiene should apply to the staff and premises of a retail business

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Outcome 3

Know how cash and stock are kept secure on the premises of a retail business

You can: Portfolio reference

a. List the main causes of stock loss

b. List the different types of shop theft and where and when each type typically occurs

c. List the methods of payment typically accepted in retail outlets

d. Outline the main ways of preventing loss when handling payments

e. Outline the main checks for maintaining the security of cash and non-cash payments

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Outcome 1: Know the main provisions of health and safety legislation in relation to a retail business

Unit content

This section provides guidance on the recommended knowledge and skills required to enable you to achieve each of the learning outcomes in this unit. Your tutor/assessor will ensure you have the opportunity to cover all of the unit content.

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Health and safety legislation: Health and Safety at Work Act, Control of Substances Hazardous to Health (COSHH), Manual Handling, Reporting of Injuries, Illness and Dangerous Occurrences Regulations (RIDDOR), roles of employees and employers in maintaining health and safety.

Importance of COSHH: Legislative requirements, prevent injury and ill health, identifying hazardous substances, risks associated with hazardous substances, value and purpose of COSHH assessments.

Accessing information: Procedural and policy manuals, staff handbook, notice boards, intranet, health and safety officer, management.

Outcome 2: Know how health and safety are maintained on the premises of a retail business

Risks and hazards:

Risks – trips, slips, falls, spills, burns and cuts, hazards including trip

Hazards – cables, stock and uneven floors, wet floors, use of tools and equipment, reduced gangways, dense crowding and non-sturdy displays.

Reducing the risk of accidents: Risk assessments, store layout and display of stock, good housekeeping, staff training.

Reducing the risk of fire: Emergency exit signage, fire evacuation procedures and notices, fire extinguishers and instructions for use, fire wardens.

Using a fire extinguisher: PASS (P – pull the pin, A – aim at the base of the fire, S – squeeze the lever slowly, S – sweep from side to side), classes of materials (A – solids, B – flammable liquids, C – flammable gases, D – metals, E – electrical apparatus, F – oil and fat), extinguisher types – water (red), foam (cream), dry powder (blue) and CO2 (black).

Safe manual handling/lifting: Procedures for lifting heavy and/or large loads.

Importance of cleanliness and hygiene: Maintain company reputation, customer and staff safety, prevent infection.

Outcome 3: Know how cash and stock are kept secure on the premises of a retail business

Causes of stock loss: Employee and customer theft, damaged goods, expired/out of date stock.

Shop theft: Types (shoplifting, fraud, burglary, and smash and grab), when (time of day and time of year), where (shop floor, warehouse, and staff rooms).

Methods of payment: Cash, debit and credit cards, cheques, vouchers and gift cards.

Preventing loss when handling payments: Cash note checks, signature checks, identification checks, regularly securing cash, use of chip and pin.

Maintaining security: Security staff, CCTV, regular cash pick-ups.

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Notes Use this area for making notes and drawing diagrams