Unattended Partner Program - Ingenico · gateway providers who want to deliver secure, EMV and...
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Unattended Partner Program self-service payment solutions / seamless integration
Transcript of Unattended Partner Program - Ingenico · gateway providers who want to deliver secure, EMV and...
DOCUMENT D’EXECUTIONINGENICO_CMJN.ai
INFORMATIONS GENERALES COULEURS UTILISEES APPROBATION
Client: INGENICODate : 10 DEC 2013
Utilisation: Impression quadri.Ne pas utiliser pour application écran.
C 67/M 54J 47/N 43
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Unattended Partner Programself-service payment solutions / seamless integration
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The Ingenico Group Unattended Partner Program is comprised of kiosk
providers, system integrators, value-added solution providers, and
gateway providers who want to deliver secure, EMV and NFC-enabled
unattended payment solutions, while enabling consumers to pay using
the latest payment methods, including Apple Pay and Android Pay.
Improve efficiency, service
and create new business
opportunities with Ingenico
Group’s Unattended Solutions
01 UNATTENDED SOLUTIONS / OVERVIEW
kioskproviders
systemintegrators
value-addedsolution providers
gatewayproviders
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Why Unattended?Ingenico Group’s unattended payment solutions help our partners and their customers prepare for the
future by enabling acceptance of all payment methods, without the need for a cashier or attendant.
These secure solutions enable businesses to improve transaction efficiency, enhance the customer
experience, and create new business opportunities across various industries and use cases. Industries
and use cases include:
03 UNATTENDED SOLUTIONS / WHY UNATTENDED?
Industries
• Retail
• Transportation
• Hospitality
• Vending
• Parking
• Financial Services
• Government
• Medical
• Quick Service Restaurant (QSR)
Use Cases
• Ticketing
• Bill Payment
• Retail Pharmacy Dispenser
• Self-Checkout
• Drive-Thru
• Self-Service
• Driver’s License Renewal
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Our unattended solutions can be easily integrated
by using the gateway providers, system integrators,
value-added providers and kiosk partners outlined in
this brochure to create a secure self-service payment
option. They are designed from the ground up to
deliver the reliability and durability required for
unattended environments.
Ready for use indoors or outdoors, our unattended
solutions enable businesses to sell 24/7 and are not
limited by traditional locations or hours. In addition
to having the ability to work with with loyalty and
business applications, our solutions can also accept
the latest payment methods, including EMV, NFC, and
mobile wallets such as Apple Pay.
They leverage the same global EMV expertise, Telium2
platform and integration kit as our other secure
payment solutions. This provides a single integration
and single EMV/P2PE implementation that works
across your entire range of payment solutions.
The product line is PCI 3.0 certified or above and
meets the industry standards. To meet PCI PTS
program guidelines, commissioning is required to
“activate” the iSelf Series components once placed
inside the enclosure or kiosk that will house the them.
The components are commissioned as a complete
PIN-entry device (PED) once installed in the enclosure,
following a split knowledge, dual-control process. This
ensures that the terminal has not been tampered with
when the kiosk was serviced. By requiring a two factor
authentication by the servicer, this two-step process
adds to the increased security for
the devices.
What Makes Ingenico
Group Unattended
Solutions Unique?
05 UNATTENDED SOLUTIONS / UNIQUE SOLUTIONS
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The Unattended Solution: iSelf SeriesDesigned according to European Vending Association (EVA) and International Metallic Bezel (IMB) market
standards, integration with our range of unattended devices is simple. The combination of the iUP 250,
iUR 250, and iUC150 enables acceptance of all payment types while the iUC 285 is an all-in-one device
designed for intelligent vending machines or kiosks which are powered by an embedded computer.
07 UNATTENDED SOLUTIONS / iSELF SERIES
iUP 250, iUR 250, and iUC150 iUC 285
Magstripe EMV EMV Chip & PIN – NFC/contactless PCI Certification PCI PTS 3.0 (iUR/iUP) PCI PTS 4.x Number of Components 3 1 Ingress Protection IP34/IP65 IP54 Shock Protection IK10 IK10 Targeted Use Case All unattended Intelligent vending or kiosks
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Seamless Integration with Unattended Solutions
Ingenico Group offers a range of modular, original equipment manufacturer (OEM) unattended smart terminals, designed to be embedded into enclosures and integrated according to market standards. In addition, we offer post-installation support and services for unattended solutions, including extended and enhanced warranties.
Our trusted ecosystem of approved partners leverage our secure payment acceptance technology to integrate with the kiosk hardware, software, and payment gateway needed to deliver complete unattended solutions to the market.
09 UNATTENDED SOLUTIONS / SEAMLESS INTEGRATION
processorgatewayprovider
kiosk
Kiosk ProviderProvides the shell/casing for the unattended kiosk
Unattended Solution
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Ingenico GroupProvides OEM smart terminals for acceptance ofmagstripe, EMV, and NFC/contactless
Gateway ProviderProvides a single integration for system integrators toprocess payment through multiple acquirers
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System IntegratorProvides the kiosk software and integration of IngenicoGroup devices and gateway
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4
4
3systemintegrator
1
2
post installationservice
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Company Overview
Connected Technology Solutions (CTS) is a leading interactive kiosk design and creative marketing company.
CTS units meet or exceed ADA, HIPAA, CA Seismic and UL Tip test requirements. Founded in 2002, CTS
headquarters are located in the Milwaukee area, with additional U.S. sales offices.
Niche Markets
Our major focus market includes the Healthcare industry where CTS deploys and supports the most
extensive platform options of any kiosk manufacturer. Additionally, we offer custom kiosks for the financial
outdoor market.
Value Add
We specialize in complete in-house design, fabrication and service for healthcare and financial markets,
along with In-house software development for customer and employee self-service. All CTS terminals
exceed ADA requirements for wheelchair access and all units are UL-listed.
Contact Info /
Sales Support
1 262-437-8080
Learn More /
11 OUR PARTNERS / CONNECTED TECHNOLOGY SOLUTIONS
Kiosk Provider
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Company Overview
Creditcall makes card acceptance simple from any device, anywhere. For retail, hospitality, parking,
transportation and vending, our award-winning EMV-ready, omni-channel payment gateway and EMV
Kernels help our partners grow faster. Whether mobile, online, in-store or unattended, we ensure payments
flow securely - all day, every day.
Niche Markets
Creditcall offers omni-channel payment solutions for industries including: Retail, Hospitality, Parking,
Transportation and Vending.
Value Add
• Easy-to-use EMV-ready SDKs for Android, iOS, Linux and Windows
• Become EMV compliant after a couple of days of integration, testing and verification
• Unrivaled ease of eCommerce integration
• Out-of-the-box support for attended and unattended POS and mPOS PINpads
• Pre-certified with multiple processors and acquirers
• Highest level of cardholder data protection through point-to-point encryption (P2PE) and tokenization
• Reduction in PCI DSS scope for merchants
Contact Info /
Paul Sherlock, Head of EMV Sales
1 800-868-1832
Learn More /
13 OUR PARTNERS / CREDITCALL
Gateway Provider
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Company Overview
In the categories of design, manufacturing, distribution, and aftermarket services, Flex has established itself
as a global leader. With over 100 sites in 30 countries, and 200,000 highly skilled innovators, we’re helping
customers big and small solve the challenges of the connected age.
Niche Markets
We service four major business segments: High Reliability Solutions, Industrial and Emerging Technologies,
Integrated Networking Solutions, and Consumer Technology Groups.
Value Add
Sketch-to-Scale services for Original Equipment Manufacturer (OEM) customers with product innovation
centers that are tightly coupled with our world-wide manufacturing and supply chain system.
Customers come to our worldwide network of Flex Product Innovation Centers to collaborate on innovative
and efficient solutions to their product challenges. Offering access to new and qualified technologies from
our Collective Innovation platform, we engage early with customers and help them develop products from
concept to commercialization.
Our centers provide full Sketch-to-Scale solutions, including prototyping, advanced engineering, design
for manufacturing, testing, failure analysis, production, transfer services, and supply chain optimization.
This vertical integration helps customers introduce breakthrough products faster than ever before, while
reducing design, development, and production costs.Contact Info /
Dave Hamilton, Business Development Manager
1 803-936-5754
Learn More /
15 OUR PARTNERS / FLEXTRONICS
Kiosk Provider
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Company Overview The FreedomPay Commerce Platform is the best way for merchants to simplify complex payment environments. We are validated by the PCI Security Standards Council for point-to-point encryption (P2PE) along with EMV, NFC/contactless and DCC capabilities. With broad integrations across top point of sale, device manufacturers and payment processors, supported by rapid API adoption, FreedomPay is driving the future of commerce and customer interaction.
Niche Markets Global leaders in Retail, Hospitality, Gaming, Education, Healthcare and Financial Services trust FreedomPay to deliver unmatched security and advanced value-added services.
Value Add The first PCI -validated P2PE solution that supports EMV, NFC/contactless, and DCC payment solutions delivered on a global scale. The FreedomPay Commerce Platform operates on the Windows Platform and is fully supported by the security and scalability of the Microsoft Azure cloud.
Enterprises can choose from a vast array of integrations across point of sale devices, payment processors and financial institutions, providing unparalleled protection for all payment transactions. FreedomPay’s innovative commerce technologies are transforming today’s omni-channel shopping experience across the retail, hospitality and restaurant ecosystems; in-store, on-line and on-mobile. Available anytime, anywhere, on any device.
• Unattended PCI validated P2PE plus tokenization
• PCI DSS scope reduction
• POS platform & payment processing partner flexibility
• Real-time data capabilities
• Loyalty & incentive programs supported
Contact Info /
Matt Donnelly, Director of Strategic Partnerships
1 610-902-9061
Learn More /
17 OUR PARTNERS / FREEDOMPAY
Gateway Provider
2019
Company Overview
Image Manufacturing Group is a leader in architectural & commercial signage and a proven integrator of digital
signage and kiosk solutions. As a result, we are uniquely positioned to help our customers design cutting edge
environments and experiences that take a brand to new levels. Through innovative and creative manufacturing
capabilities, we produce exterior & interior signage, digital signage, kiosks, and customer engagement solutions
that improve the way people interact with retail spaces.
Niche Markets
Environmental & experiential design firms, brand designers, integrators, and end users in various markets trust in
our ability to build products to increase the brand equity for the customers they represent.
Value Add
Image Manufacturing Group is selective with our group of partners. We consider them an essential part of our
success and allow us to expand the scope that we can offer our clients. It is not our intention to become a “one-stop-
shop,” but to make the process of creating experiences and environments more efficient and better integrated. With
each of these partners, we have:
• Identified that they can meet the needs of the clients that we serve
• Qualified that their culture of quality aligns with ours
• Reviewed and tested their products and services to ensure they are beneficial to our clients
• Concluded that they are best-of-class resources within their industry
• Determined that their level of customer service will exceed expectations
• Educated our team to represent their capabilities well and established a channel for ongoing training and supportContact Info /
Greg Teffertiller, VP, Sales & Marketing
1 678.580.3281 x138
Learn More /
19 OUR PARTNERS / IMG
Kiosk Provider
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Contact Info /
Dede Zarrabi, Sales / New Inquiries
1 800-925-7952 x703
Learn More /
21 OUR PARTNERS / INTOUCH INTERACTIVE
Company Overview
INTOUCH Kiosk creates world class kiosk solutions for kiosks, digital signage and web. Employing a diverse team of
brand image specialists, marketing communication strategists, interactive media designers and software engineers,
INTOUCH Kiosk is passionate about creating engaging customer experiences.
Niche Markets
We provide the Retail & Hospitality industry with self-service kiosks and other customer engagement solutions in all
major markets with a wide range of Fortune 500, SMB and government clients.
Value Add
INTOUCH Interactive’s team comprises of the some of the most experienced point of sale and self-service experts
in the industry. INTOUCH Interactive provides consulting for end-to-end solutions to some of the largest and most
respected brands. Our software engineers specialize in user interface development, system integration, enterprise
and solution architecture, and technology selection. Working with INTOUCH Kiosk’s design and usability specialists,
our engineers ensure the appropriate user interface technologies are leveraged to develop highly resonant and
functional business applications that meet and satisfy the requirements of the most discerning professionals.
System Integrator
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Company Overview
As the market leader in custom self-service solutions, KIOSK Information Systems provides proven expertise in
every aspect of self-service solution design and execution. With over 22 years entirely dedicated to kiosk design
and support, we have an exceptionally broad portfolio of custom designs deployed among Top 100 Retailers and
Fortune 500 clients.
Niche Markets
KIOSK’s solution portfolio spans virtually all self-service vertical markets from Retail and Government to Gaming,
Entertainment, and Border Security. Additionally, our bill payment kiosks are deployed nationwide with leading
phone service retailers.
Value Add
KIOSK’s Professional Services are provided as flexible, menu-driven options, enabling clients to pick and choose
exactly what is needed. Services include:
• Custom hardware platform design
• Prototype and full production manufacturing
(ISO90012008 and ISO14001 certified)
• Custom application software development and support
• Turnkey field service options:
– Phone support to support retail hours
– Site survey, preparation, and installation services
– Advanced exchange parts warranty & spares management – On-site field service
– Preventative maintenance
• Complete managed service options:
– PCI and EMV compliance facilitation
– Amazon Web Service hosting
– KIOSK-led proactive remote monitoring
– Custom OS build for PC and server
– PC and server security software load & management
– Monitoring, reporting, customization & maintenance of
managed service system Contact Info /
Cheryl Madeson
1 800-509-5471
Learn More /
23 OUR PARTNERS / KIS
Kiosk Provider
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Contact Info /
David McCracken
1 717-718-1241 x100
Learn More /
25 OUR PARTNERS / LIVEWIRE DIGITAL
Company Overview
Livewire provides the Power to Connect, creating software solutions for kiosks, digital signage, web and mobile
applications, all managed from its eConcierge® Content Management System. Livewire’s many turnkey solutions
increase revenue and productivity for its customers, while lowering overhead and providing seamless integration.
Livewire provides cutting-edge software, hardware consulting, and system integration, bringing the necessary puzzle
pieces together to increase customer engagement and create a memorable end-user experience.
Niche Markets
Custom transactional-based self-service kiosks, interactive digital signage, and ticketing kiosks. Industries served
include: Hospitality, Retail, Education, Corporate, and Gaming.
Value Add
Turnkey hardware and software solutions for self-service. We offer a variety of unattended options, including
countertop, large format, standalone, tablet and wall mount kiosks.
System Integrator
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Contact Info /
1 402-323-6266 + opt 3
Learn More /
27 OUR PARTNERS / NANONATION
Company Overview
Nanonation’s software solution provides a complete digital experience to facilitate customer engagement.
Nanonation’s software enables a complete range of interactive customer experiences.
The technology includes a full Content Management System (CMS) with digital signage built-in to every solution.
The software can integrate with product databases, POS systems, and CRM solutions to enable an end-to-end
engagement with the consumer.
Niche Markets
Retailers and others with a consumer-facing presence can use the solution to offer bill payment solutions, ticketing
kiosks, endless aisles to extend SKU offerings, couponing kiosks, and digital storefronts.
Value Add
Nanonation’s fifteen years as a leader in the kiosk, interactive, and digital signage space offer unique capabilities.
We offer secure and reliable communications and data management to insure safety and integrity in a deployed
state. Our software is the most reliable in the industry with a support call per unit only once every four years on
average. We pride ourselves on experience with over 50 Fortune 500 customers on five continents with more than
35,000 deployed units.
System Integrator
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Contact Info /
Traci Martin, Director of Sales and Marketing
1 562-924-2644
Learn More /
29 OUR PARTNERS / OLEA KIOSKS, INC.
Company Overview
OLEA Kiosks Inc. is a top manufacturing company of self-service kiosk solutions with over 38 years of design,
engineering, and manufacturing experience. Olea offers a line of sleek standard “off-the-shelf” kiosks, as well as
fully-customized kiosk solutions, all of which are proudly manufactured in the United States.
Niche Markets
We serve many markets including Retail, Government, Healthcare, Gaming/Player Loyalty, Hospitality, Human
Resources, Cyber Security, Bill Payment, Financial and Ticketing.
Value Add
We are dedicated to providing the highest level of attention to every project from large national rollouts to small
local retailers for endless aisle, self-checkout, wayfinding, loyalty, digital signage, queueing, and ticketing solutions.
OLEA Kiosks Inc. has 2,000+ customers using over 15,000 kiosks today.
Kiosk Provider
3231
Contact Info /
Mike Masone
1 508-709-9507
Learn More /
31 OUR PARTNERS / SLABB KIOSKS
Company Overview
Since being founded in 1999, SlabbKiosks has manufactured and deployed over 20,000 kiosks. Over the past 5
years we have averaged 100+ unique projects per year.
We specialize in OEM kiosk solutions, which means we help define, refine and manifest our customers’ self-service
vision. Our experienced personnel allows us to provide extensive knowledge and expertise across all verticals
including, but not limited to Healthcare, Finance, Retail and Advertising. We speak the language of business and can
translate it into your ideal kiosk solution.
Niche Markets
Our fastest growing projects at the moment are in Medical/HealthCare, Automated Retail, Unattended Stores and
Bill Payment.
Value Add
SlabbKiosks has taken several companies from bit players to market dominators in self-service. We are very flexible
and can work within your framework or expertise and provide our own where necessary or beneficial. Our company
is well-known in the industry for:
• High quality/low maintenance kiosks
• One of the shortest lead times
• Mass customization of kiosks
• In-depth expertise at every stage of production, from design to installation
Kiosk Provider
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Contact Info /
Jennifer Hope, Business Development Specialist
1 800-225-8979 x23
Learn More /
33 OUR PARTNERS / TEMPUS TECHNOLOGIES
Company Overview
Tempus Technologies, Inc., presents PaymentMate®, a leading SaaS solution for electronic payments for both the
unattended and attended space. As a PCI, DSS, HIPPA/HiTech certified and EMV-ready application, PaymentMate
offers true end-to-end encryption and tokenization to safeguard all transaction payments.
For more than 25 years, innovation and production of high quality custom-ready solutions is at the forefront of
everything we do. We’re committed to developing exceptional point-of-sale payment integration technology and
software solutions to meet the growing needs of our customers’ business requirements.
Niche Markets
The markets we serve include Healthcare/Pharmacy, Unattended Parking, Self-checkout, Government/Municipalities,
and Events.
Value Add
PaymentMate easily interfaces with Ingenico Smart Terminals for the highest level of data security at the point of
interaction (POI). As a PCI, DSS, HIPPA/HiTech certified and EMV-ready application, PaymentMate offers true end-to-
end encryption and tokenization to safeguard all transaction payments. PaymentMate Processing benefits include:
• The Tempus proprietary payment application is PCI, DSS, HIPPA/HiTech certified
• Accept EMV chip & PIN, contactless, checks, credit, debit and gift cards
• Secure end-to-end encryption (E2E) without decryption and/or re-encryption throughout the process
• Process credit cards and checks with a single solution
• Support FSA and HSA cards
• App can be completely customized
Gateway Provider
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Contact Info /
Andy Moorhead, Director of Sales
1 949-387-3747 x821
Learn More /
35 OUR PARTNERS / TRUSTCOMMERCE
Company Overview
TrustCommerce payment solutions specialize in the secure processing of electronic transactions. We connect to all
major processing platforms in the market and focus our efforts on encrypting, capturing, securing, and transmitting
transactions. Our products leverage the highest level of security standards to remove sensitive data from the client
environment and reduce the scope of PCI compliance.
Niche Markets
TrustCommerce® offers specialized solutions for a variety of industries, including Healthcare, Education, Non-Profit,
Municipalities and Insurance.
Value Add
Our solutions protect our partners and reduce their risk, liability and exposure. Combined with a dynamic reporting
capability, we have a robust offering for clients of all sizes and industries. Benefits include:
• Tokenization, encryption, EMV, PCI security, and risk mitigation
• Processing with all major credit cards and merchant banks
• ACH and e-check service solutions
• Continuity payments (recurring, installment, and deferred)
• Flexible, advanced reporting options
• 20+ APIs for easy integration
• Industry leading innovations
• High-touch customer service
Gateway Provider
3837
Contact Info /
Rob Chilcoat, President of North American Operations
1 702-802-3504
Learn More /
37 OUR PARTNERS / UCP
Company Overview
Unattended Card Payments Inc. is an Ingenico Group partner and value added reseller of self-service hardware.
Our knowledge of gateways and processors certifying the Ingenico Group line of iSelf hardware will prove helpful
to software integrators. UCP’s Las Vegas office has the capability to configure iSelf stock for a variety of gateway
partners to expedite delivery. UCP and our European parent company Hemisphere West Europe Ltd. have years of
experience taking self-service solutions from the drawing board to deployment. UCP can provide valuable insight on
payment device integration, as well as other kiosk peripherals and enclosure design considerations.
Niche Markets
Our team provides consulting services to clients embarking on the integration of EMV payment systems.
Value Add
We are a turnkey solution provider, helping the client bring all of the pieces of their unattended project together into
one, consolidated solution.
Value-Added Solution Provider
4039
Contact Info /
Taylor Rodriguez, Executive Assistant to the VP of Sales
1 877-494-8356
Learn More /
39 OUR PARTNERS / ZIVELO
Company Overview As a public computing pioneer, ZIVELO™ has become the trusted market leader in the self-service technology landscape. At its core, ZIVELO is a full service design agency with the inherent capabilities to design, engineer, manufacturer and take cutting edge products from conception to completion.
ZIVELO’s products are well-known globally, with over 100 resellers and distributors world-wide. The company’s kiosks and digital signage portfolios have been utilized by customers across multiple industries, for clients ranging from Fortune 100 to nearly every branch of the U.S. government.
Niche Markets
Our products are utilized by markets including Quick Service Restaurant (QSR), Dining, and Retail.
Value Add
• Retail point of sale systems for self-purchase
• Access to biometric restricted information using fingerprint readers and palm scanners
• Ability to print materials such as reference documents, tickets and receipts
• Access information 24/7 and designated items such as vouchers and transportation passes
• Identity verification through ID and document scanners
• Self-check-in and appointment alert systems
• Bill pay, account and statement review
• Convenient for the fast moving customer
• Automate business processes
• Generate supplemental advertising revenue
• Create customer loyalty programs
• Increase profit
Kiosk Provider
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Enhance the customer experience and open new opportunities, while increasing the efficiency of your business.
Contact us today to discuss your unattended payment needs, and let us customize a
solution for you.
Ingenico Group offers the most seamless and secure unattended payment solutions.
DOCUMENT D’EXECUTIONINGENICO_CMJN.ai
INFORMATIONS GENERALES COULEURS UTILISEES APPROBATION
Client: INGENICODate : 10 DEC 2013
Utilisation: Impression quadri.Ne pas utiliser pour application écran.
C 67/M 54J 47/N 43
C 0/M 100J 100/ N0
41 OUR PARTNERS
Ingenico Group North America, 3025 Windward Plaza, Suite 600, Alpharetta, GA 30005. ©2016 Ingenico Group, Inc. All Rights Reserved.
DOCUMENT D’EXECUTIONINGENICO_CMJN.ai
INFORMATIONS GENERALES COULEURS UTILISEES APPROBATION
Client: INGENICODate : 10 DEC 2013
Utilisation: Impression quadri.Ne pas utiliser pour application écran.
C 67/M 54J 47/N 43
C 0/M 100J 100/ N0
800.252.1140
www.ingenico.us
