Unaico Q&A Member reference Document - Members Gulde 20110112 EN
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8/7/2019 Unaico Q&A Member reference Document - Members Gulde 20110112 EN
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UnaicoLimited 2|P a g e
TableofContentsActivatingMasterCard............................................................................................................................................ 5
HowtoactivateMasterCardaccount?.......................................................................................................... 5
HowtoactivateMasterCardcard?................................................................................................................ 8
AdClicks................................................................................................................................................................... 9
ItrytochangefromShowAlltoShowPurchaseorShowUsagebutnothinghappenswhy?...................9
Contactingsponsor............................................................................................................................................... 10
Iwouldliketocontactmysponsor.WhatshouldIdo?............................................................................... 10
EarningAccount.................................................................................................................................................... 11
WhenIseefundsonmyearningsaccount,wheredoesthefundcomefrom?..........................................11
Genealogy............................................................................................................................................................. 12
Whatdoes
Display
Associates
Only
mean?
..............................................................................................
13
CanIdeletesomeaccountsfrommynetworktree?................................................................................... 13
GiftCards.............................................................................................................................................................. 14
WherecanIfindtheGiftCardIhavejustpurchased?................................................................................ 14
CanIpurchaseaGiftCardwithdifferentcurrencies?WhatkindofcurrenciescanIuse?.........................15
MessagesfromUnaico......................................................................................................................................... 16
IdonotreceiveNewslettersasmyfriendsdo.Why?................................................................................. 16
NetworkPlacementSponsorship......................................................................................................................... 17
Howcan
Iview
expired
points?
...................................................................................................................
17
HowdoIchangemynetworkPlacementSponsorship?.............................................................................. 17
NetworkTree........................................................................................................................................................ 20
HowdoIknowwhentochooseleftorrightlegtorefernewmembers?...................................................20
WhycantIseemynetworktree?............................................................................................................... 20
HowmanymemberscanIplaceinmynetworktree?................................................................................ 21
HowcanIfindmyReferredmembersinmynetworktree?....................................................................... 21
WhatisthepurposeofNetworkPlacementPositionbutton?.................................................................... 22
CanIsign
in
amember
on
an
Empty
Position?
............................................................................................
23
OFC'sPlatform...................................................................................................................................................... 24
Whatisanescrowdate?.............................................................................................................................. 24
Isitpossibletodelete/cancelasell/buyorder?.......................................................................................... 24
CanIsellOFCsinescrow?........................................................................................................................... 24
WhatarethelimitationsontheOFCsplatform,ifany?............................................................................. 25
IsoldsomeOFCsandIcanseetheyhavedeductedthemfrommyOFCsaccount,butIcannotseeany
fundsinmyOFCsAccountbalance.Why?.................................................................................................. 25
Ijust
upgraded/purchased
to
Advantage
Package
but
Im
not
able
to
sell
the
OFCs
that
Ireceived
from
thecompany.Why?..................................................................................................................................... 25
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UnaicoLimited 3|P a g e
WhatcanIpurchasefromthefundsinmyMandatoryAccount?............................................................... 25
IsitpossibletopurchaseOFCsfromEarningsAccountandOnlineAccount?............................................25
CanItransferOFCstoanothermember?.................................................................................................... 27
HowisthePortfoliovaluecalculated?........................................................................................................ 27
PayoutRules........................................................................................................................................................ 28
PayoutrulesforEurope................................................................................................................................... 28
PayoutrulesforAsia....................................................................................................................................... 30
Whatistheminimumamounttowithdraw?.............................................................................................. 30
Whatisthewithdrawalrequestprocedureandhowlongdoesittaketowithdrawfunds?......................30
HowcanIgetapayouttomypersonalbankaccount?.............................................................................. 30
HowcanIgetpayouttomyMasterCardaccount?..................................................................................... 33
PersonalDetails.................................................................................................................................................... 35
WhydoestheSystemshowadifferencebetweenmyFirstandLastNameandmyDisplayName?.........35
HowcanIunsubscribefromtheNewsletter?............................................................................................. 36
HowcanIgettheNewsletterinmyLanguage?.......................................................................................... 36
HowcanIchangemyProfilePictureinUnaicoBackOffice?...................................................................... 37
PersonalTeamMembers...................................................................................................................................... 39
HowcanIusethepagePersonalTeamMembersandwhatinformationcanIfindonthispage?.........39
PositionintheBusiness........................................................................................................................................ 40
HowcanIfindthepointshistoryformyweakleg?..................................................................................... 40
Howmanypinlevelsarethere?.................................................................................................................. 40
WhyismycalculatedpinpositiondifferentfromtheoneonthetoprightoftheMemberhomepage?..40
WhatdoesProjectedEarningsmean?......................................................................................................... 41
Ihave10000pointsinmyleftlegand0pointsinmyrightleg.Whyaremyprojectedearnings0Euro?..41
MyprojectedearningsfromtheNetworkBonuswillbe200Eurothisweek.Howisitcalculated?..........41
ThesystemonlyshowsthecurrentweeksNetworkBonus.WherecanIcheckmyearningshistory?.....42
SiteTalkCare......................................................................................................................................................... 43
Whatis
the
min/max
Ican
donate?
.............................................................................................................
43
Doyouhaveanyreportsonwhoisreceivingthedonations?..................................................................... 43
WhatisSTCareallabout?........................................................................................................................... 43
DoIhavetoreportmydonationtotheTaxDepartmentinmycountry?...................................................43
Whathasbeendonewithdonatedmoney?............................................................................................... 43
HowcanIfindthepagetodonatemoney?................................................................................................. 43
SupportHistory..................................................................................................................................................... 45
CanIgetmysecretpasswordthroughthesupportsystem?...................................................................... 45
Iwant
to
clear
out
my
support
history.
Can
Idelete
some
old
tickets?
......................................................
46
WhydontIgetanyanswertomysupportrequest?.................................................................................. 46
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UnaicoLimited 4|P a g e
WithdrawalRequest............................................................................................................................................. 47
HowcanIconnectmyUnaicoaccounttomyMasterCardaccount?.......................................................... 47
HowdoImakeawithdrawaltomyMasterCardaccount?.......................................................................... 48
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Unaico
Activ
imited
tingMa terCardHowt
1. Go
2. Ch
activateM
toYourAcco
oseYourp
sterCarda
untinyourB
ckagedetails
count?
ckOffice
5|P a g e
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Unaico imited
3. Cli
4. Cli
konReque
konMaster
tMasterCar
Cardlink
Card
|P a g e
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Unaico imited
5. Fillan
6. Fill
7. Do
inyourCoun
clickonco
inyourperso
ne!
tryandMobil
tinue
nalinformati
lePhonenum
onandclick
berunderN
nregister.
ewMasterCa
|P a g e
rdUser
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Unaico imited
Howt
1.
2.
3.4.
activateM
Onceyouh
pleaselogin
account.
Enteryourl
youreceive
Afteryouh
finishthea
Done!
sterCardc
vesuccessfu
towww.tow
ast8digitsof
dfromMaste
vefilledinal
tivationproc
rd?
llycreatedyo
ahbanking.co
MasterCard
rCardtoacti
lofthedetail
ess.
urMasterCar
mtoactivate
ardnumber
ateyourcar
s,clickActiva
dOnlineAcc
yourMaster
andPasswor
.
teNowbutto
|P a g e
unt,
ardcard
that
nto
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Unaico
AdCli
imited
cksItrytnothi
Answe
Afterc
seeres
changefroghappens
:angingthes
lts.
ShowAlltwhy?
owcriteriay
oShowPur
oumustclick
haseorSh
theViewSt
wUsagebu
tementbut
|P a g e
t
onto
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Unaico
Cont
imited
ctingsp nsorIwoul
Answe
GotoY
messag
emaila
liketocon
:ourBusiness
eboxtogeth
ddressyoupr
tactmyspo
>Contactyo
rwithyour
ovided.
nsor.What
ursponsor,w
uestionand
houldIdo?
riteyourem
skyourspon
1
iladdressin
sortoreplyt
|P a g e
he
the
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UnaicoLimited 11|P a g e
EarningAccountWhenIseefundsonmyearningsaccount,wheredoesthefundcomefrom?Answer:Thefundsthatappearinyourearningsaccountderivesfromyournetworkandthe
bonusesthatyoureceivefromthegrowthofyourorganization, Network and
Matchingbonus.
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Unaico
Gene
imited
logyHowdAnswe
Please
When
memb
registe
Ifmem
oIknowifa:otoGeneal
memberap
r.Ifnot,the
ed.
berdoesnot
newmemb
ogy >You
earsinyour
emberispe
appearafter
erisactive
NetworkTre
networktree,
nding,andth
0minutes,p
rpending?
einyourUn
themember
epaymenth
leasecontact
1
aicoaccount:
isalreadyan
snotbeenr
ourCSteam
|P a g e
active
ceivedor
forhelp.
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UnaicoLimited 13|P a g e
WhatdoesDisplayAssociatesOnlymean?
Answer:AssociatesareactiveUnaicomembersinyourGenealogy(membersyouhave
sponsored).
CanIdeletesomeaccountsfrommynetworktree?
Answer:No,activememberscannotbedeleted.
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Unaico
GiftC
imited
ardsWhere
Answe
1. Go
2. Sel
3. Nofilt
canIfindt:
toYour
Acc
ectShowYo
wyou
can
vie
erbyUsed/U
eGiftCard
unt>You
urUnusedGi
wyour
new
(
nused.
Ihavejustp
Gift
Cards
tCard
unused)Gift
urchased?
ards.If
need
1
ed,you
can
|P a g e
sethe
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Unaico imited
CanIcurre
Answe
Ourpri
willbe
havea
makep
WhatiAnswe
AGift
Advant
madef
exampl
Uponp
packag
owner
thecod
youwil
urchaseaGciescanIu:
ceisinEuro.
calculatedfro
UnionPayac
aymentbyiP
saGiftCard:ardisaUnai
agepackage,
omyourOnli
eofgiftcard
urchaseofa
)byselectin
etailsofthe
eyoureceive
lseethenew
iftCardwite?
utifyouwo
myourcard
ount(inHon
S.
andhowc
oproductth
Basic,Bronze
ineAccounto
offersinthe
iftCardyou
anemptyp
position.You
dinYourAc
lypurchased
differentc
ldliketopa
urrencyatth
gKongandM
nIuseit?
tcanbeuse
orGoldpack
rbyCreditC
ackOffice.
canredeemi
sitioninyou
canthencho
count >Yo
positioninyo
rrencies?
bycreditcar
ecurrentexc
ainlandChin
aspayment
age.Payment
rd.Pleasese
(buyamem
networktre
osetopayby
urGiftCards
urnetworktr
1
hatkindo
d,thepricei
hangerate.If
),youcanch
foraMembe
foraGiftCa
ebelowfora
bershipAdva
eandenterin
GiftCardby
.Aftercomp
ee.
|P a g e
Euro
you
ooseto
rship
dcanbe
tage
gthe
entering
etion
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Unaico
Mess
imited
gesfro UnaicoIdonAnswe
Please
Unchec
ClickUp
Note:To
yourper
treceiveNe:lickonYour
kUnsubscrib
ateInformat
receivethe
sonalchoice
wslettersa
ccountYo
efromNewsl
ion.
ewsletterin
flanguagei
myfriends
rPersonalD
etter
yourownpre
YourAccoun
do.Why?
tails
ferredlangua
tunderYour
1
ge,youhave
PersonalDet
|P a g e
toselect
ils.
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Unaico
Netw
imited
rkPlac mentSHowcAnswe
Youca
Howd1.
2.
onsorsh
nIviewex:tseeyoure
oIchangeGotoGeneal
Choosenam
locate
ipiredpoints
piredpoints;
ynetworkogymenuan
of
position
i
?
onlycurrentl
lacementSdclickonN
nyour
organi
yactivepoin
ponsorship
tworkPlace
zation(defaul
1
saredisplay
entSponsor
lt:your
own)
|P a g e
d.
hip
andclick
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Unaico imited
3.
4.
Choosesidef
ClickonEnt
orplacemen
rNetworkPl
underchose
acement
npositionby
1
clickingtheb
|P a g e
ox
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Unaico imited
5.
6.
ClickonOK
Done!
inthepopu windowinordertosaves
1
ettings
|P a g e
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Unaico
Netw
imited
rkTreeHowdAnswe
Itisyo
inform
WhycAnswe
Please
Mem
Messa
Note:
suppor
oIknowwh:rdecisionho
tionpleasec
ntIseemy:seourSupp
erAreaY
gesfromUna
ewillbeabl
.
entochoos
wyoubuildy
ontactyourr
networktr
rtTicketsyst
ourBusiness
ico
etofollowyo
eleftorrig
ourUnaico/S
eferrer.
ee?
eminyourU
UnaicoSu
urinquiryhis
tlegtorefe
iteTalkbusin
aicoMembe
pport Sup
toryaswella
2
rnewmem
ss.Formore
rArea.
portHistory
sgivingyouf
|P a g e
ers?
aster
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Unaico imited
HowAnswe
Therei
busines
HowcAnswe
Please
Useth
anymembe:nolimittot
s.
nIfindmy:otoGeneal
functionbut
rscanIpla
enumberof
Referredm
gy >YourN
tonstolocat
einmynet
membersyo
embersin
tworkTree.
membersin
orktree?
canputiny
ynetworkt
yournetwor
2
ourUnaico/S
ree?
tree.
|P a g e
teTalk
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Unaico imited
WhatiAnswe
Youca
Gold)a
youwil
Fillinal
Choose
sthepurpo:registerane
tthespecific
lbe
redirecte
lrequiredinf
your
Advant
eofNetwo
wmember
position.Clic
dto
the
regis
ormation.
gePackage
kPlaceme
ithanAdvan
ontheNetw
trationform.
tPositionb
agePackage
orkPlaceme
2
utton?
(Member,Br
tPositionbu
|P a g e
nzeor
ttonand
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Unaico imited
Choose
Applica
Note:I
link(w
CanIsAnswe
No.Yo
Usernamea
tion.
youwantto
w.sitetalk.co
igniname:shouldusea
dfillinrequi
signupnewS
m/username
beronan
freeNetwor
redinformati
iteTalkmem
).
mptyPositi
kPlacement
onthenclick
erpleaseus
on?
osition.
2
Continuewit
yourSiteTal
|P a g e
referral
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Unaico
OFC's
imited
Platfor WhatiAnswe
Thelas
fortra
Note:
IsitpAnswe
Yes,cli
CanIsAnswe
No,yo
sanescrow:datewheny
ing.
llmarkedOF
ssibletode:ktheRedCr
ellOFCsin:cannot
sell
date?
ourescrowe
Csareinesc
ete/cancel
ssinYourPe
scrow?
FCsin
escro
OFCswillb
ow.
sell/buyo
ndingBuyOr
w;you
can
o
inescrowb
der?
erorPendin
lysell
Trada
2
forebeingre
gSellOrder.
leOFCs.
|P a g e
leased
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Unaico imited
WhatAnswe
Therea
of5000
atime
IsoldaccouAnswe
OFCs
accoun
Note:P
IjusttheOFAnswe
TheOF
fromM
WhatAnswe
OFCs
o
IsitpAccou
Answe
Inorde
toyour
Inorde
yourO
1. Cli
rethelimit:reNOlimitat
OFCsatati
ndamaximu
omeOFCst,butIcan:illbededuct
balancewh
leasecheckif
pgraded/p
CsthatIre:
Csreceivedf
andatoryAcc
anIpurcha:n
the
OFC
pla
ssibletoput?:
rtopurchase
OnlineAcco
rtopurchase
C/Mandator
konMakeT
ationsonth
ionsforpurc
e.(15.000
mof
2.500
O
ndIcanseotseeany
edwhenyou
norderisco
youhavean
rchasedtoeivedfrom
romthecom
ounthavea
sefromthe
tform
and
sp
rchaseOFC
OFCsfromE
ntandthent
OFCsfrom
Account.
ansfer
eOFCsplat
asingOFCs
FCs=3x5.0
FCsper
day.
theyhaveundsinmy
putinasello
mpleted.
pendingord
Advantagethecompan
anyareines
dayescrow.
fundsinmy
ecial
product
sfromEarn
arningsAcco
ransferthe
nlineAccoun
orm,ifany
erday,maxi
0OFCs).Yo
eductedthFCsAccou
rder.Funds
ers.
ackagebuty.Why?
crowfor60d
Mandatory
from
Unaic
ngsAccoun
ntyouneed
oneytoyour
tyouneedto
2
umpurchas
canSELL50
emfrommyntbalance.
illappearin
Imnotable
ays.OFCspu
Account?
Shop.
tandOnlin
totransferth
OFCaccount
transferthe
|P a g e
eorder
OFCsat
OFCshy?
ourOFC
tosell
rchased
efunds
.
fundsto
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Unaico imited
2. Go
3. Tra
4. Ty
toOFCsPlatf
nsferFROM
ein
the
amo
orm
nlineAccou
unt,your
sec
t
retpassword
and
click
Pro
2
essTransfer
|P a g e
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Unaico imited
CanItAnswe
NO.
HowisAnswe
Portfoli
(Avera
ransferOFC:
thePortfol:ovalueiscal
epriceisupd
stoanothe
ovaluecal
ulatedfrom
atedeveryh
member?
ulated?
heAverage
our,fromthe
riceandTota
past24hour
2
lamountof
tradeprice)
|P a g e
FCs.
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Unaico
PayoPayo
imited
utRulestrulesf rEurop
Toget
Withdr
accoun
corner
Themi
Makes
partne
Master
thereis
maxim
Unaico
eachFr
Please
yourMIfyouh
andre
Basic,B
canbu
1. PleDe
ourfundspa
walrequests
t.Informatio
ofyourUnaic
imumamou
ureyouhave
forprocessi
Cardaccount
a2.5%load
mfeeof50
processespa
iday,willbep
otethatyou
asterCardMavenotregis
isterasaNe
ronzeorGol
yourMaster
asegofromy
ails:
idtoyourMa
canbedone
aboutyour
oaccountho
ntis150.registereda
gfinancialtr
willbetransf
ccountfee
uro.
mentsevery
rocessedthe
willreceive
sterCard.eredaMast
User.Youc
UnaicoMe
CardCardfor
ourUnaicob
sterCardacc
withFundsp
nlineAccou
mepage.See
asterCardansferstoEur
erreddirectly
henwithdra
Friday.Allp
followingFri
ourmoneyt
rCardBankin
norderyour
beradvanta
100EURfro
ackofficeto
unt,makea
lacedonyou
tcanbefou
icturebelow
ccount.Mast
ope.Withdra
afterproces
ingtoMast
ymentreque
ay.
yourMaste
gAccount,pl
MasterCard
epackage.(
MemberSh
YourAccoun
2
withdrawalrUnaicoonli
dintherigh
:
erCardisour
walstoyour
sing.Havein
rCard,butwi
stedbefore4
Cardaccoun
easevisitMa
Cardifyouha
leasenotet
opUnaico
t >YourPa
|P a g e
quest.
ebottom
financial
ind
tha
pmGMT
,not
terCard,
vea
atyou
hop):
ckage
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Unaico imited
2. Thpa
3. YoRe
M
yo
MasterCard
e:
willneedto
isteredMast
sterCardCar
donthave
CardReques
enteryours
erCardMobil
willbeassig
UnaicoSecr
formyouwi
cretpasswor
eNumberan
nedtothesp
tPassword,
llfindrighto
dforUnaico
MasterCard
ecifiedmobil
leasecontac
2
thebottom
membership
Password.R
enumberacc
tourUnaico
|P a g e
ofthe
nd
quested
ount.If
Support.
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UnaicoLimited 30|P a g e
PayoutrulesforAsiaWhatistheminimumamounttowithdraw?Answer:Theminimumamountis150.
Whatisthewithdrawalrequestprocedureandhowlongdoesittaketowithdrawfunds?Answer:AllwithdrawalrequestswillbeprocessedonceaweekbyUnaico.
Allpaymentrequestedbefore4pmGMTeachFriday,willbeprocessedbyonthe
followingFriday.
Withdrawaloptions:
1. MASTERCARD2.5%FeeWithdrawalstoMasterCardaccountwillbevisibledirectlyafterprocessing.
Haveinmindthereisa2.5%loadaccountfeewhenwithdrawingto
MasterCard,butwithamaximumfeeof50Euro.
2. WiretransferInternational25Unaicoundertakestoprocessallaccountwithdrawalsasstatedaboveand
expecttoreceiveyourfundsonyouraccountwithin710businessdays.
Remember
your
bank
or
payment
provider
may
require
time
above
this
to
processtherequest.Unaicoisnotliablefortheactionsofyourbankor
paymentprovider.Ifapaymentisreturnedforincorrectdetailssupplied,the
memberwillbechargeda30fee.
(currentpayoutrateEurotoHKD=10.5)*
3. Localbanktransfer10(Singaporeonly)Ifapaymentisrequestedbylocalbankwire(TT),(HongKong)therewillbea
10processingfee.
(currentpayoutrateEurotoHKD=10.5)*
*Payinrate=10.75HKDfor1Euro
*Payoutrate=10.5HKDfor1Euro
Currencyexchangeratewillbeupdatedonamonthlybasis.
EuropeanMembersarerequiredtomakewithdrawalsthroughMasterCard.
HowcanIgetapayouttomypersonalbankaccount?
Answer:Click
Your
Account
Your
Online
Account
Click
here
to
make
Withdrawal
(Asian
marketonly)
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Unaico imited
Clicko
Filliny
AddBankD
urBankAcc
tailsforElec
untInformat
ronicFunds
ion.
ransfer.
3
|P a g e
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Unaico imited
Update
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