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Transcript of Ultimate! Call Accounting Standard Features Optional Features The Ultimate! Close Technical...
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Ultimate! Call Accounting
Standard Features Optional Features The Ultimate! Close Technical Requirements Questions and Answers
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STANDARD FEATURES Ultimate! Call Accounting software is the most
complete package of its kind available today. It was developed by experts in the telephone industry so it’s designed to answer the questions you ask. Ultimate! is easy to use and understand. It offers 50 user-defined reports. Ultimate! runs on IBM compatible PCs and can store up to 99 million call records.
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STANDARD FEATURES 50 standard or custom reports can be activated
at any time Create your new company phone book-
Directories by extension, by department, and by name
Custom report creation & automated printing Multitask operations in Windows operating
systems Print reports to a file, the screen, or a printer
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STANDARD FEATURES
Real time processing Reports printed to a file can be accessed
from a Local Area Network Point and click data base management for
adds, moves and changes Template report examples illustrate
potential reports
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PRODUCTIVITY EVALUATION Increase employee productivity by examining
how much time is spent on the phone Improve customer service efficiency by
observing the average length of calls. Evaluate how efficiently customers are served
by categorizing records according to purpose of call
Identify prospective sales ANI/DNIS reports for tracking incoming
telephone numbers
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PRODUCTIVITY EVALUATION Detect malfunctioning or seldom-used
circuits. Detect malfunctioning or seldom-used
circuits.Line failure indication has a graph that can detect T-1 circuit/channel or PBX trunk malfunctions or failures
Identify periods of high or low traffic to aid in planning staffing requirements
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PRODUCTIVITY EVALUATION Discover frequently dialed numbers or
locations that might warrant tie lines, foreign exchanges or WATS circuits
Precise traffic management Zoom-in examination of traffic pattern
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Total usage at 100% is .3 minutes or 18 seconds
High point that reached 100%
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Precise 18 seconds in use
Zoom-in feature of 9:40 to 9:50 A.M.
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Use the variance feature to see possible cost savings!
With 13 lines 100% usage is only .5 minutes or 30 seconds.
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The Ultimate! “Rule of Thumb” for the right number of lines, circuits or ports
Total Peak combined usage at 100% for less than 1 minute.- Reduce number of line to save money.
Total Peak combined usage at 100% between 1 and 2 minutes.- The maximum efficiency of line or voice mail ports has been reached.
Total Peak combined usage at 100% over 2 minutes.- Additional lines or ports are needed to compensate for customer needs.
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How do know what day is the busiest?
Use the Traffic Summary Report which can be run automatically for a week or month.
It will quickly reveal the busiest day or telephone or voice mail traffic.
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Traffic Summary Report
09/06/02 hits 100% for .3 minutes or 18 seconds
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COST ALLOCATION Bill phone charges to guests, patients, or
clients. Categorize call charges by department,
extension, or account. Charge clients and projects for telephone time. Account/matter or authorization code tracking
with associated client names Add additional costs to a call by percentage or a
per call service charge.
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COST ALLOCATION Local & long distance costing using your
choice of plans with adjustable rates for charge backs
Pricing Wizard now reduces or eliminates the need for expensive, costing updates and allows user defined long distance rate plans
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CALLER ABUSE Ultimate! software can help you save
money and increase productivity by identifying different kinds of telephone abuse/misuse within your company.
Pinpoint calls being made to costly 900-numbers or to unauthorized long distance locations. Just tell us what facts you’d like at your fingertips and chances are, Ultimate! can provide them.
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CALLER ABUSE Making employees aware of lengthy calls
helps eliminate wasted phone time. Exception reports for calls that indicate
employee misuse or potential toll fraud Frequently dialed number reports indicate
key customers or employee misuse of the phone systems
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OPTIONAL FEATURES Toll Fraud Alerts Real-time sales alerts Multi-Tenant operations Network software for multiple users E-mail reports anywhere or anytime Simultaneous multiple long distance
costing plans Costing updates upon request
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Real Time Alerts
are needed to minimize Toll Fraud or Telephone abuse. Ultimate! Software Products can provide software that “watches over” you phone system for “out of the ordinary” calling patterns that could be very costly and disruptive.
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Ultimate! Toll Fraud and e-mail Alerts
DKT
Hacker trying commit toll fraud from a city far away.
City
Employee using the phone for
personal business
Alerts can be Paged, e-mail messages, or a phone call.
Ultimate! Call Accounting & Toll Fraud
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Centralized Call Accounting
Small bank with two branch offices
Three different phone systems: Mitel at the home office, Toshiba at one branch and Norstar at the second branch.
TCP/IP data network between banks
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Problems for Centralized Call Accounting
Applications Data networks with varied standards Customers don’t like dedicated computers - they
like multi-tasking, networked computer systems Many different kinds of PBX’s and Key Systems
are common for growing companies – each SMDR data stream is different
Conflicting numbering plans for trunks and extensions
The old “poll-cat” plan is expensive, slow,labor intensive, and not real time processing
Difficult to get one set of reports for the entire organization
If problems occur the finger pointing begins
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Cash in the BankBranch Office on Main Street
Cash in the BankBranch Office on State Ave.
Toshiba DK Phone System
Mitel PBX Phone System
Norstar Phone System
Telephone
Telephone Telephone
Ultimate! Call AccountingAppServer software
& Ultimate Commuicator
Ultimate! Call AccountingAppServer software
& Ultimate Commuicator
Ultimate! Call AccountingAppServer software
& Ultimate Commuicator
SMDR data tothe Ultimate!
Call Accounting
SMDR data tothe Ultimate!
Call Accounting
SMDR data tothe Ultimate!
Call Accounting
TCP/IP data link TCP/IP data link
TCP/IP data link
4. The home office saves the callrecords from the branches and thelocal phone system in the propertrunk groups and departments.5. The home office call accountingproduces and prints the neededreports.
Printer
Cash in the BankHome Office
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Benefits One set of reports for all offices (Limited
to 8000 extensions/2000 trunks/200 departments and 200 trunk groups)
Combines data for different offices and phone systems
Produces traffic studies for trunks, voice mail ports and staff at any location
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More Benefits Ultimate! Software Products, Inc. is
responsible for the remote installation and dealer support
Customers receive labor saving management tools automatically
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Technical Requirements Station Message Detail Recording
(SMDR) or Call Detail Recording (CDR)
Dedicated communications port on a Windows 95 / 98 / NT / 2000 / XP Pro (no Me or XP home)
Multi-tasking or dedicated operations
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Technical Requirements, Continued. VGA Color Monitor 100 MB Hard Drive space. (Will handle 1 million
call records. This is plenty for most businesses.) CD-ROM 1 Serial Port with it's own interrupt. (2 if using
both Toshiba Ultimate Communicator and Call Accounting on one PC)
1 Parallel Port, in some rare cases may require a second parallel port for an optional printer.
Mouse, preferably a PS/2 or USB Mouse.Keyboard