UK - CT The Collection 2016_Summer edition

Boutique Business Travel Management

The Collection by Corporate Traveller Summer 2016 Edition

Corporate Traveller is a leading boutique travel management company dedicated to partnering with UK companies with a small to medium travel spend.

Corporate Traveller was originally established in the UK in 1999 as the founding corporate brand of the Flight Centre Travel Group (FCTG). The Corporate Traveller brand is now present in six countries around the world.

There are currently over 65 teams of Corporate Traveller experts operating throughout the United Kingdom including: Birmingham, Bristol, London, Crawley, Edinburgh, Glasgow, Hull, Leeds, Loughborough, Manchester, Newcastle, Oxford and Woking.

With an annual turnover of £245 million, Corporate Traveller UK remains known for its personal service and expert approach to travel management.

About Corporate Traveller

Bring an expert on board

2 The Collection by Corporate Traveller corptraveller.co.uk

Customer Value Proposition

Dedicated travel expert

Your own dedicated expert will save you time and be there should things go wrong. You’ll receive local, personalised service 24/7 with no call centres. Your travel expert understands your unique requirements and takes care of all your travel needs so you can focus on your core business.

Savings guarantee

We guarantee to save you money. Our global negotiating strength, unique product and airfare expertise will deliver real savings to your bottom line.

Choice of payment options

We offer you a choice of payment options. You can pay for your travel by credit card or on account to suit your business needs.

Control of your travel spend

We provide clear reporting with all your travel spend in one place. We advise you on how to save money now and show you the opportunities for savings and efficiency in the future.

No contracts

We will never bind you to a contract, unless you would like one.

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2

43

5

Delivering a consistently excellent

customer experience is at the heart

of Corporate Traveller’s service

proposition. We are passionate

about travel and form a partnership

with you to help your business

achieve its objectives. This is built

on the foundation of five key benefits

delivered to every customer, every day.

We will never bind you to a contract, unless you would like one.

3The Collection by Corporate Traveller

Corporate Traveller Quality AssuredOur team of ‘One Best Way’ experts ensure our business operates to a consistently high standard. Together with our unique model of Business Ownership, this places an unwavering focus on assuring every Corporate Traveller client receives service excellence.

Key elements of our One Best Way include:

✔ Independent – Excellence Standard Survey

✔ Client Relationship Managers

✔ One Best Way Operating System

✔ One Best Way training and development

✔ Internal Auditing and Financial Compliance

Flexible Solutions For Your Business Travel Needs

You require a travel management company which delivers value for your business travel spend. You want someone with the knowledge and expertise to proactively manage and advise you on your programme, be vigilant about the security of your travellers and generate savings-based solutions to benefit your bottom line.

Corporate Traveller blends the expertise of our people, an amazing product range and travel technology to assist you to manage your travel and achieve greater efficiency and savings. No call centres here... you’ll have a dedicated travel expert who becomes so familiar with your travel, they’re like a part of your own team.

With local, personal service at the forefront, Corporate Traveller also delivers the benefits of being part of The Flight Centre Travel Group, the world’s 3rd largest travel retailer. This means we are able to use our global negotiating strength, unique product and airfare expertise to deliver the best deals in the market.

No call centres here...


Contents

1 Experts Dedicated travel experts

supported by specialists 6

2 VelöCT Technology for travellers,

bookers, and business intelligence 8

3 TravelSmart Travel more with better value 10

4 Inclusions and Benefits

Corporate Traveller’s service fees and benefits 12

5 Client Testimonials..................14

The Collection by Corporate Traveller


SECTION 1:

You always receive local, personalised service 24/7 with an expert on board

Experts


Personal Travel Experts

As a client of Corporate Traveller, you will have your own dedicated travel expert to save you time and be there should things go wrong. You will always receive local, personalised service 24/7 with no call centres.

We pride ourselves on building great relationships with our clients. We get to know your business and your travellers so you’re always dealing with someone you trust. We consider ourselves an extension of your team - we’re here to make it easy for you.

Corporate Traveller consultants are the best in the industry. Most have graduated through the ranks of our leisure businesses and as a result, when it comes to airfares in particular, their product knowledge and skills are second to none. This expertise is what enables them to deliver savings to your bottom line.

Even our experts have experts – fare rules and conditions change all the time and constructing the right airfare can be an art form. Our Specialist Fares team look for opportunities to construct your fare in a way which can save on the total cost of your trip.

We are committed to having the right resources and skills to provide you with travel expertise, support and advice 24 hours a day, every day of the year. Our Emergency Assist team is staffed by dedicated Corporate Traveller personnel who have access to the same data and information as your day time team.

Solutions Experts

From your initial consultation with one of our business development team through to the time you start trading with Corporate Traveller, the focus is always on you. We understand one size doesn’t fit all and work with you to determine your specific needs and implement the right travel solution for your business and your travellers.

Whether you’re bringing a travel provider on board for the first time, or changing from another travel management company, we are with you every step of the way to ensure a seamless transition.

Our team will come and visit your team to ensure we get the relationship off to the right start from day one. Corporate Traveller is on hand to answer your questions and set you up for success.

Business Intelligence Experts

Your Client Relationship Manager (CRM) takes a proactive approach and works in partnership with you to ensure the maximum performance for your travel budget. Their role is to add value at every opportunity through understanding your business objectives. Your CRM works closely with your dedicated travel expert to keep your travel objectives on track.

Combining their experience with the data captured through our proprietary reporting technology, your CRM will provide:

✔ Visibility of your entire programme – seeing the big picture enables more informed decisions

✔ Reporting on missed savings and travel policy compliance

✔ Recommendations on areas for improvement

✔ Cost reduction strategies to drive greater return on your travel investment

To further support this consultative relationship, your CRM benefits from the expertise of our award-winning customer information team who design data delivery formats to deliver the relevant information for more effective strategy formulation.

Negotiation Experts

In addition to the benefits of the global negotiation strength of the Flight Centre Travel Group, Corporate Traveller also works in conjunction with our UK-based team of dedicated air and land contracting teams to provide locally driven deals for our clients.

The air team are focused on ensuring we have access to the best nett fares and specialist corporate and industry rates. The corporate land team negotiate with hotels, apartments and all ground services providers to achieve great rates which often include additional soft benefits such as Wifi and breakfast to lower your overall costs.


CT’s VeloCT is a range of technology touch points designed to blend seamlessly with the service from your offline Travel Experts and make the booking process as swift as possible. Integral to the development of VelöCT is the principle that clients can simply adopt one or combine multiple integrated VelöCT features, depending on your requirements.

CT Portal for streamlined travel management

The lynchpin of our technology platform is CT Portal. A single gateway through which you can swiftly access all elements of your travel programme. At its simplest, CT Portal is where you can manage all your traveller profiles. It will also house key information including contact details for your account manager, company travel policy and can be customised to provide links to a range of additional travel, weather and destination information.

As your travel needs develop, other tools and services can be accessed via CT Portal, including:

✔ Corporate Traveller’s mobile apps

✔ Online booking tools – air, hotel, car

✔ Your company’s hotel programme

VelöCT TechnologySECTION 2:

Profile Management

Maintaining up-to-date profiles for travellers is extremely important. Accuracy of information is vital in order to facilitate bookings and minimise any delays at airports with check-in or border security which can be caused by incorrect or out of date information. In addition, traveller preferences can be stored along with memberships of reward programmes to ensure that their travel experience is as streamlined as possible.

CT Mobile Apps – Keeping Travellers Connected

CT Request connects travellers instantly to the best booking tool available – your dedicated Account Manager. During business hours, travellers can quickly request new travel arrangements, no matter how complex. Your travel expert already knows everything about you and combining policy, preference and profile will create options to suit you. Delivered through quick response, you simply choose the one you want.

The details are then updated in CT Confirm and integrate with the rest of your journey. CT Confirm keeps travellers up to date with itinerary details anytime, anywhere. The app enables you to receive flight status notifications and check-in as well as tap into resources like airport guides, a currency converter and weather forecasts for a comfortable travel experience.

Simple, fast, efficient travel technology


Technology Experts

Behind the scenes we have teams dedicated to ensuring our own systems and infrastructure are not only robust but continually developed. This enables your Account Manager to work productively and efficiently in delivering your travel solution with the right technology for peak performance.

In addition, our Corporate Solutions area is responsible for the development and implementation of online booking solutions and technology products for clients.

Corporate Traveller is committed to ensuring these solutions are at the forefront of the industry.

Online Booking Tools

The combination of experienced and proactive travel experts and technology can often be the most powerful way to drive efficiency and leverage savings. For some Corporate Traveller clients, it makes sense to use an online booking tool for selected elements of their travel. We work with you to understand the makeup of your travel profile and recommend the online booking solution which best fits your needs. Unlike many other travel suppliers your dedicated Account Manager is responsible for ensuring that all bookings whether booked offline or through an online tool are checked for quality assurance prior to ticketing.

One of the major benefits of having Corporate Traveller delivering a blended booking solution is our ability to provide insightful management information across both online and offline bookings. This allows us to continually assess the data and work with you to put in place strategies and policies to have a positive impact on your bottom line.


SECTION 3:

Smarter business travel management offers choice, flexibility and a unique range of travel exclusives to deliver greater value for money to our customers.

Corporate Traveller is able to offer clients an unrivalled choice of air, accommodation, transportation and travel essentials for a number of reasons:

1. Negotiation experts – our travel product teams (both in the UK and globally) have built strong relationships with the world’s leading travel providers which enables us to negotiate the best fares and rates in the market on your behalf.

2. Travel experts – your dedicated travel managers are able to utilise multi-product platforms to quickly source competitively priced options according to your travel preferences.

They are also highly skilled in fare construction and have a thorough understanding of the different fare types in order to deliver efficiencies to your travel budget.

3. Unique product – With the business traveller and your travel budget in mind, we have designed a Smart Range of exclusive travel products which give you extra inclusions and extra value at no extra cost.

4. Business travel focus – it may seem unusual to have to say it but a flight isn’t just a flight and a hotel room isn’t just a hotel room. Business travellers have different needs and requirements to holidaymakers. We understand the challenges of travelling for work and incorporate flexibility into our negotiated rates as well as recognition of corporate bookings to ensure the best experience possible.

Travel isn’t just about air and accommodation. For our solution to be truly ‘door to door’ we provide everything you need in the air and on the ground. So whether that’s sorting your ground transportation (transfers, taxis, car hire and rail), assisting you with visas and vaccinations through our own in-house Travel Clinics, or manage your seat preferences and baggage requirements, your

Corporate Traveller expert is hand to ensure your journey is as streamlined as possible.

Corporate Traveller offers a total travel solution, so whether you need to charter a private plane, or catch a ferry, we’ll organise it for you and you’ll have one itinerary, one invoice and one point of contact for all your travel requirements – 24/7.

As a client, you will have access to our SmartFly, SmartDrive, and SmartStay offers which allow you to travel more with better value.

The CT Smart Range allows you to cut costs without cutting out comfort

for your travellers. The TravelSmart range is constantly growing so just check with your dedicated experts for the best deals for your travel programme.

Business Extras Everything you need through a single source

Smart Exclusives

Corporate Traveller ticket over 25,000 airfares a month. With experience like that, we are absolutely confident we can help you to identify the airfare which will best suit the budget and flexibility you require.

In 2015 in the UK alone, our corporate consultants booked a total of around 752,000 room nights. When you add the volume of our parent company, Flight Centre’s leisure brands both in the UK and globally, it means we have a powerful platform for negotiation.


What is SmartFly?

Our SmartFly airfares provide travellers with exclusive benefits included in their airfare. SmartFly gives travellers travelling with Virgin, Delta and Ethiad on qualifying flights great value added extras:

➜Ethiad Airways, all cabins – Double Ethiad Guest Miles and 24 hour Wi-Fi voucher

➜Virgin Atlantic Upper Class&Premium Economy – bonus Flying Club miles and tier points, bonus Flying Co miles, lounge pass at Heathrow T3, Gatwick South or Manchester T2 provided by No1 Traveller and carbon offsetting provided by Susterra

➜Delta One – bonus Flying Club miles and tier points, bonus Flying Co miles, and carbon offsetting provided by Susterra

What is SmartDrive?

Get more value from your spend on company car hire with CT SmartDrive.

We’ve partnered with Avis in the UK to provide three value added benefits included in your car hire. Book any car from Group B upwards and get:

➜A complimentary upgrade (dependent on availability)

➜A free 2nd driver

➜48 hours of free GPS (UK only)

What is SmartStay?

SmartStay is a dedicated programme offering specially negotiated discounts and complimentary services with our preferred hotel partners worldwide. There are currently over 5000 participating hotels with new locations constantly being added.

The inclusions vary from hotel to hotel and include room upgrades, free wifi, breakfast, parking, bonus loyalty points and even laundry, giving you even more inclusions for your hotel budget.

SmartStay features:

➜Three value added inclusions

➜Valid year round

➜Flexible corporate rates

Introducing the CT Smart Range

SmartFLY

SmartDRIVE

SmartSTAY


Inclusions and BenefitsSECTION 4:

Service feesStandard Transaction Fees

AIRUNBUNDLED OFF LINE

ON LINE

International £45 £10

European / Domestic (inc Eurostar) £25 £10

HOTEL OR CAR

Pay on departure – with flight £10 £5

Pay on departure £15 £5

Bill back £20 £10

ANCILLARIES

UK domestic rail £10 £3.00

Rail Changes/Refunds £10 N/A

European Rail £20 N/A

Passport /Visa £15 N/A

Foreign exchange 2% N/A

Lounge pass £10 N/A

Cancellations/Refunds £50 N/A

Traveller tracking £200 N/A

VelöCT Dependent on offering

Credit card charges 2% 2%

Standard Management Information Reports Included N/A

Bespoke Management Information £50 per report

CRM Services £500 per day

Hotel Programme On application

Loyalty redemption As per air ticket

N/A

VeloCT Offering

PORTAL Included

MOBILE APPS Included

CT RAIL Included

CT HOTEL £200

CT ONLINE £500 50% adoption within 3 months reimbursed

CT ONLINE ENHANCED

£1,000 50% adoption within 3 months reimbursed

All fees exclude VAT


Company cost per tonne to offset

Corporate Traveller £2.50

Qantas £6.18

United Airlines £6.85

Air Canada £9.26

Climate Care £7.50

Avios / BA £9.00

Virgin Atlantic £10.00

Air France £15.52

Lufthansa £14.55

There are even more benefits when you bring an expert on board

As well as providing comprehensive carbon emission reporting to a far more detailed level than available elsewhere, Corporate Traveller can now facilitate carbon offsetting through a monthly invoice.

Together with our partner Susterra Limited, your carbon offsets will be chosen from key locations across the globe, using VCS (Verified Carbon Standard).

VCS is the largest independently verified program in the voluntary carbon market. All projects not only reduce emissions but also have additional social, economic and environmental benefits to local communities.

Through Corporate Traveller, the cost per tonne to offset is £2.50 (please see comparison chart – below) which makes the choice to offset an easy one.

cievents is a global, award winning full-service event agency and offers a complete range of event management solutions including venue sourcing, event management, production and digital design.

Their job is to inspire your audience, to stimulate their hearts and minds and drive them to achieve your business goals by creating engaging innovative events, compelling incentive programs and exciting branding and communications.

Did you know you can now offset your carbon footprint through Corporate Traveller?

CT Loyalty is an innovative business rewards programme designed specifically for our clients. Its focus is to enhance our relationship with our customers by providing unbeatable rewards and recognition for their ongoing loyalty and support.

It’s simple, 3 reward points are earned for every £100 spent on any travel. Points can be redeemed against hundreds of items in the CT Loyalty Rewards programme.


“ I wanted to write to you to highlight the exceptional level of customer service that myself and my team receive. As I am sure you appreciate, it’s not easy these days to get good customer service and arranging travel, often at short notice, can be stressful and difficult to get done quickly and correctly.

Whenever myself or my colleagues require travel to be booked through Kirsty, her response is always prompt and either exactly what we asked for or better, as she has found alternatives that we hadn’t considered or seen. I imagine that the job your team does can be quite stressful, as I suspect customers can be quite demanding but Kirsty always seems to be happy and ready to support us with and with a smile (which is something the team often comment on). When bookings and travel run so smoothly it makes for a less stressful experience when we have to be away from family, and it gives us confidence that things are going to run smoothly.

Please will you pass on the thanks of myself and my team to Kirsty and thank you too for your support.”

“The emergency team were amazing – got me on another flight to Detroit instead of JFK, so I got here in good shape last night. Just can’t thank you and your team enough for all the support. Really, really appreciate it.”

“I get so many calls from people trying to sell their services re. travel and I just cut them off and (politely!) tell them not to bother because I’m happy with you guys!”

“For me, Eleanor epitomises someone who is professional, goes the extra mile and cares about what she does. She contacted me a number of times after her normal working day and didn’t quit till the situation was resolved which was after 9pm. Eleanor is a real credit to your business; a pleasure to deal with and I would recommend Corporate Traveller to other businesses as a result.”

Client TestimonialsSECTION 5:


1. OUR PEOPLE

Our company is our people. We care for our colleagues’ health and wellbeing, their personal and professional development and their financial security. We believe that work should be challenging and fun for everyone and through work we contribute to our community.

2. OUR CUSTOMER

We recognise that our customers always have a choice. We care about personally delivering amazing travel experiences. This is provided with honesty, integrity and a great attitude. It is the key to our company’s success. The key measure of whether we really are personally providing our customers with an amazing experience, an amazing product and a very caring service is they will return again and again.

3. BRIGHTNESS OF FUTURE

We believe our people have the right to belong to a Team (family), a Village, an Area (tribe) and Nation (hierarchy) that will provide them with an exciting future and a supportive working community. They also have the right to see a clear pathway to achieving their career goals. Promotion and transfers from within will always be our first choice.

4. TAKING RESPONSIBILITY

We take full responsibility for our own successes or failures. We do not externalise. We accept that we have total ownership and responsibility, but not always control. As a company we recognise and celebrate our individual and collective successes.

5. EGALITARIANISM AND UNITY

In our company, we believe that each individual should have equal privileges and rights. In all our countries and all our businesses there should be no ‘them and us’.

1. OWNERSHIP

We believe each individual in our company should have the opportunity to share in the company’s success through outcome-based incentives, profit share, BOS (franchises) and Employee and Leadership Share Schemes. It is important that business leaders and business team members see the business they run as their business.

2. INCENTIVES

Incentives are based on measurable and reliable outcome-based KPIs. We believe that ‘what gets rewarded, gets done’. A reward for producing the needed outcome. If the right outcomes are rewarded, our company and our people will prosper.

3. OUR STANDARD SYSTEMS – ONE BEST WAY

In our business there is always ‘one best way’ to operate. These are standard systems employed universally until a better way is shown. This improved way becomes the ‘one best way system’. We value common sense over conventional wisdom.

4. FAMILY, VILLAGE, TRIBE

Our structure is simple, lean, flat and transparent, with accessible leaders. Our business Model is being one of the worlds best and biggest small business operators. There is a maximum of 4 and sometimes 5 layers. The village is an unfunded, self-help support group that forms an integral part of our structure.

1. Family (Teams – min 3, max 7 members) Villages (min 3, max 7 Teams).

2. Tribe (Areas – min 10, max 20 Teams).

3. Nations/Brands (min 8, max 15 Areas).

4. Regions/States/Countries.

5. Board and senior leadership team.

5. PROFIT

A fair margin resulting in a business profit is the key measure of whether we really are providing our customers with an amazing experience, an amazing product and a very caring service – an experience they genuinely value and will pay us for.

Our Vision‘To become the world’s most exciting and profitable travel retailer, personally delivering

amazing experiences to our people, our customers and our partners’.

Our Purpose‘To open up the world for those who want to see’.

Our Values

Our Philosophies

Our Business Model


corptraveller.co.uk

UK - CT The Collection 2016_Summer edition

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