UGT Networks, Dealer Deck
-
Upload
scubajive -
Category
Automotive
-
view
236 -
download
3
Transcript of UGT Networks, Dealer Deck
![Page 1: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/1.jpg)
1
Service Retention SolutionsFOR AUTO DEALERS
POWERED BY
Confidential & Proprietary | Copyright 2012 | All Rights Reserved
![Page 2: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/2.jpg)
2
![Page 3: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/3.jpg)
3
Problem• Check engine light and odometer provide no actionable
intelligence• No direct link between car, car owner, dealer• 85% of customers orphaned post-warranty (NADA)
Solution • Create demand awareness of “serviceable event”• De-friction service appointment setting process• Convert demand into service revenue• Raise customer retention and loyalty
![Page 4: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/4.jpg)
4
Device • Discrete and passive• Vehicles > 1996• Plug and play in OBD-II port• Secure cellular communications
Software Platform• Web-based• Automated email notifications (to consumer and
dealer)• Closed-loop reporting (retention, revenue, ROI)
![Page 5: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/5.jpg)
How it Works
![Page 6: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/6.jpg)
Customer Email Notifications
Real-time Personalized Dealer-branded Relevant Engaging Trackable Actionable
![Page 7: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/7.jpg)
Dealer Email Notifications
Alert Details Vehicle Details Customer Details Current Mileage Avg. Dist. From Dealer Copy of Customer Email
![Page 8: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/8.jpg)
Closed-Loop Reporting By Client Macro/At-a-Glance Loyalty Ratio Repair Order Revenue ROI
![Page 9: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/9.jpg)
Timely
Empowering
Helpful
Saves Time
No Risk
Why UGT Works for Consumers
![Page 10: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/10.jpg)
Source: IMR Inc.
Consumer Spending Index
![Page 11: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/11.jpg)
Business Model
11
DEALER “INVESTS” IN CUSTOMER LOYALTYRECEIVES A 4X RETURN FOR EVERY DOLLAR SPENT
COSTS• DEVICE HARDWARE• MONTHLY SUBSCRIPTION
FUTURE• CUSTOMER-PAID FEATURES (OPTIONAL)
![Page 12: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/12.jpg)
Repair Order Revenue without UGTLOYAL ORPHANS
Customer Percentage 25% 75%
Service Appointments per Year 2.5 0
Annual Spend per Vehicle Owner $600 $0
Repair Order Revenue over 4 Years $2,400 $0
Total Customers 500 1500
Revenue $1,200,000 $0
Gross Revenue $1,200,000
![Page 13: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/13.jpg)
Repair Order Revenue with UGTLOYAL ORPHANS RECAPTURED
Customer Percentage 25% 20% 55%
Service Appointments per Year 2.5 0 2
Annual Spend per Vehicle Owner $600 $0 $480
Repair Order Revenue over 4 Years $2,400 $0 $1,920
Total Customers 500 400 1,100
Revenue $1,200,000 $0 $2,112,000
Gross Revenue $3,312,000
![Page 14: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/14.jpg)
Added-value
Actionable Intelligence
Increased Loyalty
Reduced Attrition
Improved Marketing Spends
200%-400% ROI
Millions in New Revenue
Why UGT Works for Dealers
![Page 15: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/15.jpg)
What’s Loyalty Worth To You?
CUSTOMER SEGMENT
CURRENT RETENTION RATE?
DESIRED RETENTION RATE?
New customer cars (under warranty)
Customer cars (post-warranty)
Certified used cars
Non-certified used cars
![Page 16: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/16.jpg)
UGT Networks Management Team
• Ian Framson, CEO
• David Glasberg, President
• Scott Hardigree, Director of Customer Experience
![Page 17: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/17.jpg)
Board of Advisors
• Phil Englander, Commercial Accounts Manager, Galpin Motors
• Eric Sevim, Co-owner, A+ Japanese Auto Repair
• Pablo Zacheo, CEO and Chief Engineer, Cartrack GPS
![Page 18: UGT Networks, Dealer Deck](https://reader035.fdocuments.in/reader035/viewer/2022062420/55d70097bb61ebd2668b4712/html5/thumbnails/18.jpg)
Contact Us
Phone: (818) 363-4606
Email: [email protected]
Web: www.ugtnetworks.com
Office: 18543 Devonshire St. Suite 198
Northridge, CA 91324