UFPC Equipment Sales

Welcome Packet

A step by step how to

Table of Contents

Page 3 Important Phone Numbers

Page 4 Team Members

Page 5 How to Order

Page 6 Payment Options

Pages 7-10 Credit Application

Page 11 Store Development Ordering Authorization

Page 12 Equipment Orders for Non-Approved Sites

Page 13 Sample Copy of Release Letter for Non-Approved Sites

Page 14 Sample Copy of Release Letter for Non-Approved Equipment

Page 15 Internet Access

Page 16-17 Staging Program

Page 18 Returns

Page 19 Freight Claims

Page 20 Warranty Service Issues

For all your equipment needs and questions, please use the following numbers:

A&W and LJS: 1-866-868-7700

KFC and Taco Bell: 1-800-444-7868

950 Breckenridge LaneSuite 300

Louisville, KY 40207

and

Pizza Hut Franchise: 1-888-329-4186

7829 E. RockhillSuite 304

Wichita, KS 67207

and

Pizza Hut Corporate: 1-800-372-3031

14841 Dallas ParkwayDallas, TX 75254

http://equipmentsales.ufpc.com

UFPC Equipment Sales

Ellen Goulart – Senior Director, Equipment Sales Craig Goldstein – Director, Equipment Sales

Franchisee Corporate Pizza Hut Ed Todorich Rich Bingham Angie Caulk Lisa Baker Kathy Foegle Sherry Daniels

Ruth Diemer Elaine Franklin Carol Echols Joe Dowdle Lois Johnson Stephanie Latson Jerry Fischer Tod Knight Trish Navarro Linda Gentry Shannon O’Conner

Suzanne Hargis Alan Pritchett National Programs Terri Junk Scott Ringo Gregg Mitchell Rick Miles Ron Scott BJ LaBate

Carmen Rogers Saunie Sparks Jessica Skaggs Joe White Mike Woods Andrew Woodside

Returns and Credits Coordinators Logistics

Donna Gardner Cory Barker Chris McCarty Teri Matthews Angie Logsdon Bridgette Gaddie

Chris Parker Teresa Bartlett Executive Secretary Tony Price

Shelly Clark Norman Williams Inventory Assurance Program Coordinator

Receptionist Administrative Functions Barbra Hester Sharon Lewis Allison Spratt

Ordering is as easy as 1, 2, 3...

1. Call in your order. You will be assisted by a knowledgeable and experienced sales representative.

2. Have your store number and ship to address ready.

3. Indicate form of payment you will be using.

Payment Options

You decide, it’s your choice!

•Company check •Wiring instructions from your banking institution •Check-by-fax / Check-by-Email •Certified payments •Letters of credit

If you do not have an account with us and would like to open one,please fill out the enclosed credit application and return to the address located at the top of the credit form.

Store Development Ordering Authorization

When you are ordering a new store package, remodel, conversion or large equipment item, we ask that you reviewthe quote provided in detail and provide a written authorizationfor Equipment Sales to proceed with placement of the order.

This authorization is as simple as an email notice to the salesrepresentative or initialing a copy of the quote form provided to you. This ensures that we have captured your order correctlyand have your approval to proceed.

Equipment Orders for Non-Approved Sites

Equipment Sales works diligently to ensure we are ordering the proper, approved equipment for each concept. We are always extremely cautious in ordering equipment for an unapproved site as changes in specifications may occur thatcould prove costly to our customers. Also, should the site be delayed for any reason, ordering of equipment in advance could result in costly storage charges to the customer. As aresult, we will typically advise our customers to delay ordering until the site approval has been received.

In the event the customer wishes to proceed with orderingwithout site approval, Equipment Sales will honor this request and place the order, pending receipt of a signed authorization and release of liability for revised equipment specifications. A sample copy of the release letter can be found on the followingpage.

Sample Copy of Release Letter For Non-Approved Sites

Date

NameAddressAddressAddress

RE: Non-Approved Site

Dear ______________,

Thank you for the opportunity to quote on your new store development. As you requested, we have provided information in accordance with your current plans.

Recognizing that your store site is currently not approved and changes in your plans could occur, may we suggest that delaying the equipment order until final approval is received could protect you from unnecessary costs due to specification changes.

Should you desire to proceed with placement of the order without site approval, we ask that you sign in the space provided below. By signing, you are assuming responsibility for any specification and site changes that may be forthcoming. Upon receipt of your authorization, we will process your order as requested.

Sincerely,

Sales Agent

Customer’s Signature ___________________________

Sample Copy of Release Letter For Non-Approved Equipment

Date

NameAddressAddressAddress

RE: Non-Approved Equipment

Dear ______________,

Thank you for the opportunity to quote on your latest equipment inquiry. As you requested, we have provided information and/or pricing on a _____________________________. Unfortunately this item is not currently on Yum! Brands list of preferred equipment nor is it listed as an alternate. As a result, it is viewed as non-approved equipment.

If you desire for us to order this item, please sign in the space provided below. By signing, you are acknowledging that you understand it is non-approved, and are requesting that we order it on your behalf. Upon receipt, we will process your order as you have requested.

Sincerely,

Sales Agent

Customer’s Signature ___________________________

UFPC Equipment Sales Web Site Access

To access our web site, you must have an account with http://www.ufpc.com

If you have an account at http://www.ufpc.com, please login at http://equipmentsales.ufpc.com

If you do not have an account with http://www.ufpc.com,

please register here: http://www.ufpc.com/content/register.asp

After you login, you can search our online catalog by:

•UFPC Item Number•Description

•Supplier•Manufacturer #• Yum! A&E #

If you experience problems with this process, please call:

1-800-444-7868

Staging Program

We are excited to introduce you to our staging program. See how this can be beneficial to you!

Our staging program is flexible and can be structured to fit your needs. Services currently available on shipping and storing of equipment: • Direct ship for building related items

• Warehousing of all store equipment; providing one shipment

• UPC bar coded manifest of items delivered out of the warehouse

• Secured, sealed truck until point of delivery

• Efficient, on time delivery

• Delayed billing until entire package is delivered

• Consolidated billing available on all staged packages

• Freight claims associated with warehoused items are invisible to the

customer

• We pay charges associated with repair or replacement of items stored in our

warehouse with concealed damage

Warehouse facilities Square footage: Louisville Warehouse 60,000

Fees 2.5% for all stored items

(included is 1% for consolidated bill)

Staging Program

This program is designed to allow you to receive the major portion of your equipmentfor new, relocated, or remodeled restaurants, as a package. The shipment will be on asingle truck with morning delivery on the day you specify. Approximately 10 days afterdelivery you will receive a consolidated invoice for remittance due on terms of Net 30date of invoice.

The lead-time for this service on new or relocate stores is eight (8) weeks with six (6)weeks required for remodel packages. Special handling would be required for shorterlead-times and a fee may be assessed. This fee is to cover our added labor for callingin the orders and additional coordination that would take place.

Under the actual staged portion of this package, all items will be received at ourLouisville warehouse approximately three (3) weeks prior to scheduled store deliverydate. All items will be received, cartons inspected, marked and bar coded and placedin a dedicated bay area. An inventory of the package will be taken two weeks prior toshipment for accuracy and completeness. Our customer service representatives willcontact you confirming the original stated required date, with continued follow up, toassure readiness. The package is pulled three (3) days prior to scheduled deliverydate and moved to the shipping area. (If the package delivery date were to change atthis point, without prior notification to us, a fee to move this package back to the bayarea would be charged at the rate of $100.00.) The package is then professionallyloaded on a contract carrier trailer and bill of lading is printed.

The cost for this service is 2 ½% of base price of goods in effect at the time of orderwith outbound freight added.

Non staged items (items that are required to be drop shipped prior to the bulk packageas they may require installation by the vendor or your general contractor) are orderedfor receipt on days you may request. These will also be added to the cumulativeinvoice and billed at a rate of 1% of base price goods in effect at the time of order.This fee covers our cost of money for delayed billing of the complete package. Shouldyou prefer not to delay the billing, separate billings can be generated and the 1% fee isnot assessed.

Delivery of the staged package can be delayed up to three (3) weeks after the originalscheduled delivery date at no additional charge. Delays beyond this period will becharged at a flat rate of $175.00 per week for new stores and $100.00 per week onany other staged package.

As noted above, we can react to shorter lead-times, however, this requires specialhandling of orders by us. Orders are accepted on these shortened times on a besteffort basis only – delivery dates cannot always be guaranteed.

Handling Returns

Should the customer, upon receipt of the equipment, determine that the equipmentwas damaged in shipment, the customer should mark the bill of lading noting thedamage and arrange to return the equipment through UFPC Equipment Sales usingthe procedure outlined below.NOTE: ALL REQUESTS TO RETURN EQUIPMENT SHOULD BE MADE WITHIN 30DAYS OF BILLING. The customer should save all FedEx receipts or freight bills fordelivery of equipment and subsequently any pick-up tickets on returned merchandiseuntil such time as a credit invoice is issued to the customer. Failure to do so mayresult in lengthy delays in issuing credit or may even result in credit not being granted.

To aid in prompt and efficient return and granting of credit for above equipment,these procedures must be followed:

1. A request is made for authorization to return equipment by telephoning your UFPCEquipment Sales coordinator at 1-800-444-7868.

2. The coordinator must be provided with the following information on each item to bereturned:

(a) Quantity and condition of the equipment.(b) Part number, if available.(c) Invoice number.(d) The UFPC Equipment Sales purchase order number. (Should be on shipping documents and begins with EQ.)(e) Location/Address where merchandise is to be picked up.(f) Reason for return

3. For equipment to be accepted for return by the vendor, the product mustmeet the following condition:

(a) It must be new, unused and in the original carton.

Goods are NOT to be returned to UFPC Equipment Sales. You must call for return authorization.

4. Copies of FedEx pick-up tickets must be kept until credit is issued.If proof of delivery is needed on the shipment, shipper’s tracers for FedExshipments must originate at the point of shipment (i.e. from the customer’s site).

Freight Claims

Concealed damage is a freight claim where the consignee (You the customer)signs the delivery receipt without noting any damage or shortages at the time ofdelivery.

This is the hardest claim to resolve since there is no clear liability as to whodamaged the product. Frequently the claim is resolved by each party beingcharged 1/3 the total value of the goods. The reasoning for this is that thevendor could have packed damaged product or used improper packaging, thefreight carrier could have damaged it during transit, or the customer could havedamaged it while unpacking. The net result is you will receive only partial creditfor the damaged item.

In the event the equipment is received in apparent good condition, but whenopened damage is discovered, the consignee must stop unpacking. If possible,contact the delivering carrier to have an inspection made so that properdocuments will be available to support a claim. For assistance, contact acoordinator at UFPC Equipment Sales, 1-800-444-7868. (If unit has beenunpacked, shipping containers must be retained in order to qualify a freightclaim.) Collection from the carrier for a concealed damage claim is verydifficult, please follow the same procedure as noted in the previous section.

Note: Concealed Damage Inspection report must be filed within 15 daysor it will be denied by the carrier.

To avoid unrecoverable losses in the future, be sure that your representativesreceive your shipments properly:1. Visually inspect items for tears, creases or any markings on the carton.2. If possible pick up the box and listen for rattles, or any unusual sounds.3. Count items and compare to count on the freight bill.

Warranty Service Issues

Should you have a service problem with an equipment item that is currently under warranty, please take the following action:

1. Notify your UFPC sales representative of the problemimmediately.

2. Your sales representative will contact the vendor regardingthe problem.

3. The name and telephone number of the service agent in yourarea will also be provided to you.

4. UFPC Equipment Sales will work with you to bring the matter to resolution.

You can also view all warranty information on our web site too! http://equipmentsales.ufpc.com/Warranties.aspx