UFI Open Seminar in Europe 2010 - Budapest - Sean McPheat

www.mtdsalestraining.com


“How To Make It EASY For YourProspects & Clients To Say Yes!”

With Sean McPheat

(Managing Director – MTD Sales Training)


Interesting Question

How would you currently rate the competency

of your sales staff?

A. Excellent – they exceed their targets

B. Good – they meet their targets

C. Below Average – they do not meet their targets

D. Poor Performance – they do not meet their targetsby a long way


Interesting Question

How many hours did you spend in up-skilling

your sales staff in 2009?

A. 12 days+ per person (84 hours)

B. 8-11 days per person (56 – 77)

C. 3-7 days per person (21 – 49)

D. Less than 3 days (<21)

E. 0


The Best Sales Person I’ve Seen...


Sales Person Of The Month

WINNER

46 MONTHSRUNNING


Top Sales People (and Holly!)....

• Focus & Belief (She believes in what she’s selling & she knows heroutcomes!)

• Attitude (She expects a positive outcome and if she does hear a“No” it does not put her off for next time)

• Understands needs (my need for a quiet life!)• Communication & negotiation skills• Sales process – she’s tried and tested several approaches and has

refined her approach perfectly!• She uses emotion to sell & understands my “hot buttons”• She makes the buying decision easy (Especially down the

doughnut isle of the supermarket)

In short, she makes it EASY for me to say YES!


Let’s Take A Look At...

• The DNA Of The Modern Day Buyer

• The Evolution Of Selling And What It MeansTo You

• Time To Revisit Your USP’s?

• Is Your Offer Really Compelling?


Who/What Do You Think Of?


This Is The Modern Buyer Of Today!

Psst This includes you too!


The Modern Day Buyer...

• Wants “More” For “Less”

• They Want You To Practically Give It Away AndStill That’s Not Enough!

• Has More Choice Than Ever Before

• Can “Research” Quickly & Find Alternatives

• Plays You Off Against Other Alternatives

• Sees How Much They Can Get Your Price Down

• Is More Sales Savvy


The Result? Supply Chain Madness!

You’re all squeezing the life out

of your own margins!

A Thought:

Is it time that you all workedtogether in a new model?


The Evolution Of The Modern Day Buyer


Redress The Balance Of Power!

• Review:– Your sales process– Your prospects wants– How they buy from you– Current skill levels of your people– Understand the numbers of your business– Your offer– Opportunity cost solutions– Look towards the internet and social media for

positioning and selling power– Revisit the USP of your industry as a whole and for what

you sell


Time To Revisit Your USP?


Time To Reposition Exhibitions?

What makes you more unique, more valuable,and more visible in the market?

Most USP’s are not USP’s, they’re “givens”

~ DEFINITIONS ~• being the only one of a particular type; single;

sole• without equal or like; unparalleled• very remarkable or unusual


Time To Reposition Exhibitions?

• Repositioning within the industry

• Repositioning how a show is sold

• Is it time that you all worked together?

• Sometimes you just need to be different!


Unique Selling Proposition

EXERCISE

In Pairs, State What Your USP

Is To Your Partner

20 Seconds


USP Or Not USP – That Is The Question!

These are NOT USP’s• “Our expertise”• “Our experience”• “Our reputation”• “Our pricing”• “Our levels of service”• “Our quality”• “Our performance”• “Our people”• “Our speed of response”• “Our flexibility”• “Our ability to solve problems”


AUDIENCE POLL

Did You Hear A

UNIQUE SELLING PROPOSITIONOr Not?

• being the only one of a particular type; single;sole

• without equal or like; unparalleled• very remarkable or unusual


THE MODEL LAYOUT FOR A USP!

“You get fresh, hot pizza delivered to yourdoor in 30 minutes or less -- or it's free”

Here’s Why It’s So Powerful:benefit (fresh), benefit (hot), product (pizza)delivered to your door (benefit) in 30 minutes

or less (benefit) or it's free (guarantee)


If You’re NotDifferent

From The RestThen You’re

Invisible!


Action

• Brainstorm different USP’s when you get backto the office

• Try the BENEFIT, BENEFIT, GUARANTEE USP


Your Offer


Just How Good Is Your Offer?

AUDIENCE POLL

How many of you believe

100% in your offer?


Just How Good Is Your Offer - REALLY?

AUDIENCE POLL

How many of you would be 100% comfortablein selling your service, show, floor space,

offering etc to your parents/spouse at

FULL PRICE with NO DISCOUNT whatsoever?


Challenges With Your Offer

You have to assume that:

• No one believes you!

• No one trusts what you say!

• They believe a show costs too much

• They don’t like the costs of all of the extras

• Poor communications, training

• There are too many exhibitions

• They don’t like it that visitor attendance isdropping


So What Could You Offer In Return?

• Make it easy for them to buy!

• “One Stop Shop”

• Help them to Budget their participation

• Make the order process easy there and then

• Avoid charging them after the show

• What guarantees can you offer?


Remember, Your Prospects Want A Magic Pill

QUESTION:

How can you make your offer so compelling thatit has next to ZERO risk in it for your prospects and clients?


Different Approaches For TAKE ACTIONNOT NOTES!


Remember There Are 3 Types Of People...

• Those people that WATCH things happen

• Those people that MAKE things happen

• Those people that say “What the *!”$happened?”

Make THINGS Happen!


Thanks!

Some Useful Resources For You:

For A Copy Of These Slides Plus 20 FREE Sales Audios

www.mtdufi.com

Join Me On Facebook – www.facebook.com/seanmcpheat

Join Me On Twitter – www.twitter.com/seanmcpheat

Join Me On LinkedIn – www.linkedin.com/in/seanmcpheat

UFI Open Seminar in Europe 2010 - Budapest - Sean McPheat

Business

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