UC fashion leader or fashion victim?
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Transcript of UC fashion leader or fashion victim?
TEM Tales of the Unexpected
UC: Fashion Leader or Fashion Victim?
Ben Mendoza, CEO MDSL
Who, Why and Where we are
• MDSL Founded in UK: 9th March 1995• Award-winning Expense Management Experts• Specialise in Telecoms and Market Data• Manage over $5 Billion annual expenses• London, Paris, New York, Tokyo, Macau
© MDSL 2010
UC : It’s the height of telecom fashion
• Presence• Integrate IM, UM, Voice, Video, Data,
Conferencing, Collaboration tools and more…• Simple, consistent operation for end-users• Flexible configuration to match changing
business needs• Business process integration • Cost savings over traditional approaches
© MDSL 2010
Key perceived benefits
Fashion Leaders or Fashion Victims — Case Study
• IT group of Major Automotive Manufacturer• c. 90,000 employees in 60 countries• 9 Major Group Activities (Cars, Trucks, Buses...)
Project• Deliver UC platform across the Group:
(Worldwide users affected: ~ 65,000)• Re-charge accurately for services provided
Chosen platform vendors• Cisco and Microsoft
© MDSL 2010
Client
Project Scope
© MDSL 2010
No. global IP Telephony subscriptions managed by our client
No. local legacy (PSTN) subscriptions managed by our client
No. mobile subscriptions managed by our client
Estimated client subscriptions out of our clients project scope
International Mobile Call = $100John calls Janet
Traditional Technology
Copyright MDSL 2010
The obvious attraction of UC
MicrosoftOCS 2007
Cisco Unified Call Manager
Cisco Unified Call Manager
Mediation Gateway
VoIP and Unified Communications Technologies
John clicks on Janet’s picture Local Mobile Call = $25
Copyright MDSL 2010
UC: Means I don’t need to know your number
MicrosoftOCS 2007
Cisco Unified Call Manager
Cisco Unified Call Manager
Mediation Gateway
VoIP and Unified Communications Technologies
John clicks on Janet’s picture Local Mobile Call = $25
Copyright MDSL 2010
But where does the bill go?
“Cost Displacement”
MicrosoftOCS 2007
Cisco Unified CallManager
Cisco Unified CallManager
Mediation Gateway
Disparate sources of call data E164 Number normalization
Copyright MDSL 2010
Who should pay? How can we re-charge fairly?
Millions of Call Data Records “Clock Drift” between devices
Complex vendor billing
Approximately 5% of calls from 65,000 subscribers
Visualising the reality of “Off-Net” calls
© MDSL 2010
Copyright MDSL 2010
Visualising the reality of “Off-Net” calls
Copyright MDSL 2010
Drilling into the “Off-Net” call details
Accurately allocating back to Cost Centres / Users
Copyright MDSL 2010
What else does the “Off-Net” data show us?
Copyright MDSL 2010
Justification based on facts, not guesswork!
Project Summary
Client had become UC Fashion Victims because:• Unexpectedly high cost displacement• More than €2,000,000 pa!• Very difficult (impossible) to resolve without
developing a specialised solution MDSL TEM solution benefits:• Ability to accurately report/re-charge costs (SOX)• Management can visualise a complex problem• Ability to optimally plan future deployments• Ability to introduce and police new TEM practices
IT Group now considered Fashion Leaders!
© MDSL 2010
A few words about traditional TEM
• Expense management for all telecoms classes• Integrate IM, Voice, Video, Data Services…• Simplifies user operation – Self-service portals• Flexible configuration and workflows to match
changing business needs• Business process integration and automation• E-Billing reconciliation and dispute management• World class business intelligence reporting• Huge cost savings over traditional approaches
© MDSL 2010
Key perceived benefits
End-User Reporting via Secure Web Portal
© MDSL 2010
Reporting for Business Units
© MDSL 2010
incorrect tar-iff
incorrect service
optimisation premium call0 €
200 €
400 €
600 €
800 €
1,000 €
1,200 €
januarydecembernovemberoctoberseptemberaugust
age of disputes outstanding with vendor
< 30 days
> 30 and < 60 days
> 60 days
disputes by status
open – initial enquiry approved – by vendor
60%
10%
10%
20%
breakdown of open disputes
incorrect tariff
incorrect service
optimisation
premium calls80%
20%disputes status
closedopen
august september0 €
200 €400 €600 €800 €
1,000 €1,200 €1,400 €1,600 €1,800 €
premium callsoptimisationincorrect serviceincorrect tariff
TEM Invoice disputes dashboard
cumulative realised savingsdisputes month on month
© MDSL 2010
Advertising TEM Success
Reporting for Analysts
© MDSL 2010
TEM Tales of the unexpected
UC: Fashion Leader or Fashion Victim?
For more information, please come to Stand 521 or visit www.mdsl.com