UC Analytics Voice | Video | IM | Conference | File Transfer | App Sharing REPORTING AND ANALYTICS...
-
Upload
magdalene-bradley -
Category
Documents
-
view
221 -
download
2
Transcript of UC Analytics Voice | Video | IM | Conference | File Transfer | App Sharing REPORTING AND ANALYTICS...
![Page 1: UC Analytics Voice | Video | IM | Conference | File Transfer | App Sharing REPORTING AND ANALYTICS FOR MS LYNC UC Analytics + Real –Time Presence | Lync.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649e755503460f94b771c4/html5/thumbnails/1.jpg)
UC Analytics
Voice | Video | IM | Conference
|
File Transfer | App Sharing
REPORTING AND ANALYTICS FOR MS LYNC
UC Analytics +
Real –Time
Presence | Lync RGS | Inbound Call
Handling
REAL TIME WALL BOARDS FOR LYNC RESPONSE GROUPS
Version 2
![Page 2: UC Analytics Voice | Video | IM | Conference | File Transfer | App Sharing REPORTING AND ANALYTICS FOR MS LYNC UC Analytics + Real –Time Presence | Lync.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649e755503460f94b771c4/html5/thumbnails/2.jpg)
User Adoption
Costs / BillingQoE /
Capacity Planning
Employee Productivity
MAKE LYNC MANAGEABLE,MEASURABLEAND
PRODUCTIVE
![Page 3: UC Analytics Voice | Video | IM | Conference | File Transfer | App Sharing REPORTING AND ANALYTICS FOR MS LYNC UC Analytics + Real –Time Presence | Lync.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649e755503460f94b771c4/html5/thumbnails/3.jpg)
RELEVANT INFORMATION THROUGH CUSTOMISABLE DASHBOARDS AND
AUTOMATED REPORTS
![Page 4: UC Analytics Voice | Video | IM | Conference | File Transfer | App Sharing REPORTING AND ANALYTICS FOR MS LYNC UC Analytics + Real –Time Presence | Lync.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649e755503460f94b771c4/html5/thumbnails/4.jpg)
DASHBOARDCONFIGURABLE LAYOUTDYNAMIC CHARTSDIRECT FILTERINGSINGLE CLICK REPORTINGREAL TIME SNAPSHOTUPDATED EVERY 60 SECONDS
![Page 5: UC Analytics Voice | Video | IM | Conference | File Transfer | App Sharing REPORTING AND ANALYTICS FOR MS LYNC UC Analytics + Real –Time Presence | Lync.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649e755503460f94b771c4/html5/thumbnails/5.jpg)
MONITORS
QUALITY TREND
MEAN OPINION SCORE
INBOUND CALL SUMMARY
LYNC CLIENT TYPES CALL DISTRIBUTION BY
LOCATION
CONFERENCE STATISTICS
NEWNEWNEW
NEW NEW
![Page 6: UC Analytics Voice | Video | IM | Conference | File Transfer | App Sharing REPORTING AND ANALYTICS FOR MS LYNC UC Analytics + Real –Time Presence | Lync.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649e755503460f94b771c4/html5/thumbnails/6.jpg)
MONITORS
INBOUND CALL HANDLING
TOP DESTINATIONS
CALL STATISTICS
CALL TYPE SUMMARY
CALL DETAILS
GATEWAY SUMMARY
![Page 7: UC Analytics Voice | Video | IM | Conference | File Transfer | App Sharing REPORTING AND ANALYTICS FOR MS LYNC UC Analytics + Real –Time Presence | Lync.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649e755503460f94b771c4/html5/thumbnails/7.jpg)
Or CREATE YOUR OWN REPORT FORMATS WITH THE
REPORT DESIGNER USE THE STANDARD TEMPLATES TO GENERATE REPORTS ON USER ADOPTION, QUALITY, CAPACITY, COST AND PRODUCTIVITY
![Page 8: UC Analytics Voice | Video | IM | Conference | File Transfer | App Sharing REPORTING AND ANALYTICS FOR MS LYNC UC Analytics + Real –Time Presence | Lync.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649e755503460f94b771c4/html5/thumbnails/8.jpg)
REPORT BUILDERSORT AND SUMMARISEFILTERSCHART OPTIONSSCHEDULE REPORTSEXCEL, PDF, WORD, CSV
![Page 9: UC Analytics Voice | Video | IM | Conference | File Transfer | App Sharing REPORTING AND ANALYTICS FOR MS LYNC UC Analytics + Real –Time Presence | Lync.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649e755503460f94b771c4/html5/thumbnails/9.jpg)
UC Analytics +
UC Analytics +
Real –Time
Presence | Lync RGS | Inbound
Call Handling
SUPPORTING LYNC RESPONSE GROUPSLIVE CALLS INFORMATIONREAL TIME WALL BOARDSPRESENCE STATUSES
![Page 10: UC Analytics Voice | Video | IM | Conference | File Transfer | App Sharing REPORTING AND ANALYTICS FOR MS LYNC UC Analytics + Real –Time Presence | Lync.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649e755503460f94b771c4/html5/thumbnails/10.jpg)
UC Analytics +
Real –Time
Presence | Lync RGS | Inbound
Call Handling
MONITORS
PRESENCE STATUS
RESPONSE GROUP SUMMARY
RGS WALL BOARD
PRESENCE STATISTICS
NEWNEW