Ubl Project

8/7/2019 Ubl Project

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Project

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(Total Operating and Processing System)

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Group Members:

HASSAN LATIF QURESHI MB101001

FAZAL SUBHAN JADOON MB101017

MOHSIN ALI JANJUA MB101002

Course Title: Introduction to management

Course Instructor: Mr. Khurrum Shahzad

Date of submission: 17may, 2010

Project submitted by: Progressive

TO

Mr. Khurrum Shahzad


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CONTENTS

1. INTRODUCTIONy HISTORYy VISIONy MISSIONy CORE VALUESy PRODUCTSy SERVICESy COMPETITORS

2. PLANING3. SWOT ANALYSIS

y STRENGTHy WEAKNESSESy OPPURURTUNTIES

4. ORGANIZING5. HUMAN RESOURCEMANAGEMENT6. LEADING7. CONTROLING8. RECOMMENDATION


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1 INTRODUCTIONy HISTORY

UBL came in to existence at a very opportune time in Pakistan history in 1959.Political stability had

been restored , the planning commission has been established, the countrys first 5-year plan (1955-60)

was launched , industrialization had started in earnest and economic indicators were starting to show

improvements . I would like to mention here that under the inspirational leader ship ofMr. Aga Hasan

Abed, the founder General Manager who later assumed the office ofManaging Director was also

instrumental in creating UBLs perception as a modern, progressive bank.

y VISIONTo be a world class bank dedicated to excellence and to surpass the highest expectations of our

customers and all other stakeholders.

y MISSIONa) Set the highest industry standard for quality, across all areas of our operation, on a

sustained basis

b) Optimize people, processes and technology to deliver the best possible financial solutions toour customers.

y CORE VALUESa) Honesty and integrityb) Teamwork and collaborative spiritc) Commitment and dedicationd) Humility and mutual respecte) Fairness and meritocracyf) Caring and socially responsibleg) Become the most sought after investment andh) Be recognized as the employer of choicey PRODUCTS


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When you come to UBL, you get a full range of Products and Services to choose from:

Corporate Finance

Loan Syndication

Structured Finance

Term Finance Certificates

Finance/Credit Extension

Local Currency Facilities

Overdrafts

Demand Finance

Working Capital Finance

Import Financing

Receivable Discounting

Pre and Post Export Financing

LMM Funding

Trade

Documentary Letters of Credit

Standby Letters of Credit & Guarantee

Documentary Collection

Funds Transfer

y SERVICESUBL has taken progressive steps and has introduced innovative products and services to provide you a variety of banking andfinancing services.

Signature Priority Banking

UBL Better Life Bank assurance

UBL Wiz

UBL net banking

UBL e-statement

Humrah

UBL Wallet

Charity and Donations

UBL Capital Protected Fund-II


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a) SIGNATURE PRIORITY BANKINGSignature, UBL's Priority Banking service is uniquely designed to meet the highest expectations of our high potential, high net-

worth clients; wherever they may be. Launched as an independent brand, Signature offers focused and personalized WealthManagement Services for selected, high net-worth individuals in a completely secure and congenial atmosphere. Being preferredcustomers, these clients will be given exclusive benefits, free services and a lot of value added facilities

b) UBL BETTER LIFE ASSURANCE

We are pleased to announce the launch of UBL Better Life Plans under the umbrella of Bank assurance , in partnership with EFULIFE Assurance Company in selected 100 Branches

What is Bank assurance?Bank assurance is the selling of insurance and banking products through the same channel, most commonly through bankbranches

Product Offering

UBL Better Life plans are advanced insurance products specifically designed to benefit the customers, providing the better andsecured future to your family and loved ones.

Initially, we plan to offer the following product types:

Plan NameDescription

UBL Better Life Child Education Plan

Accumulation of target funds for education of your children and ensuring that goal isachieved even if the parent dies earlier.

UBL Better Life Marriage PlanEndowment funds for your children in an organized and disciplined manner for use ilife.

UBL Better Life Savings Plan

Flexible open ended savings product with life insurance protection to your familyones.

UBL Better Life Retirement Plan Accumulating retirement funds for your regular retirement income.

The above plans can be customized further to meet your needs by attaching the following riders with the basic plan:Additional term assurance

This rider increases the level of life cover by providing an additional amount in the range of 50% to 300% of the sumassured / insurance cover of the main plan.

Life-care benefitsOn the diagnosis of a critical illness, this rider provides an additional amount equal to the basic sum assured / insurancecover. The basic policy continues after this payment.

Waiver of premium riderIn case the life assured is unable to continue his/her occupation due to sickness or accident, the contribution to the plan willbe made by EFU Life.


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Family income benefit riderIn case of death of the individual during the term of this rider, a monthly income of 1% or 2% of the basic sum assured /insurance cover is paid for the remaining term to his family.

How does the plan work?

Contributions to the plan are invested in an internal investment fund of EFU Life called the EFU Managed Growth Fund andutilized to buy units of the fund from the market. The objective is to maximize capital growth by investing in a balanced portfoliospread across a wide range of shares, government and other fixed interest securities and cash.

The Fund is managed by investment experts who adjust the mix of the underlying investments in light of economic conditions andinvestment opportunities.

C) UBL WIZ

UBL Wiz is Pakistans first ever Prepaid VISA Debit Card that provides the convenience, security and benefits of an ATM and DebitCard, locally and internationally.

More than just an ATM card, you can use your UBL Wiz everywhere VISA cards are accepted. Whether you are using it online,

paying for petrol, shopping or dining, you are accessing money directly from your prepaid card, without having to visit the bank.

d) UBL NET BANKING


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UBL net banking is an Internet Banking portal offering a simple, convenient and secure method of accessing bank accounts on the

Internet. It's never been so easy to access and manage your finances in a secure, real-time, online environment; Anywhere,Anytime.

Using UBL net banking, the customers have access to their bank accounts 24 hours a day, 7 days a week and can keep a close eyeon their account balances, print account statements, pay bills, transfer funds, track purchases and schedule their recurringpayments at the touch of a button and much more.

e) BL E-STATEMENTUBL is pleased to announce the launch of the UBL e-statement facility which makes it easier for you to get your statement ofaccounts and automated transactional debit/ credit alerts right into your inbox. Available for all Rupee and Foreign CurrencyAccount holders, you now do not have to wait for six months to receive a paper based statement of your account any more. All youneed to do is tell us the frequency of statements you require and we will ensure that it reaches your inbox

Absolutely free of cost: you dont need to pay any additional cost in order to get benefit from this facility. UBL believes inproviding value-added service to customers and all you need to get started is your email address!

Accessible when you need it: UBL e-statement provides you a highly convenient facility to receive your statement anytime andanywhere in the world!

Security: As an alternative to printed statements, UBL e-statements eradicate the hassle of paperwork, box filling and the chance

of having your unattended documentation read by others.

Receive bill statements according to your needs: Your UBL e-statement can be delivered to you in the following frequencies

Daily

Weekly

Monthly

Quarterly

Semi annually

Automated transactional debit/ credit alerts: whenever there is an activity in your account, an email shall be

sent to you with the complete transaction details.

Easy to read format: You UBL e-statement shall be sent to you in an easy to read Adobe Acrobat format.

To subscribe to the e-statement facility:

Please visit your branch and fill out a simple form. You can also download the UBL e-statement ActivationForm and mail / send it to your branch after completing the same.If you are not able to visit your branch, you can also email the scanned copy of the signed activation form

[email protected] for further processing.

Once you subscribe for the facility, you will receive your statements as per your selected frequency.

FAQs

f ) HUMRAH

We Are Now Offering Denominations Up To Rs. 10,000 Only

UBL has always been at the forefront in identifying and meeting the financial needs of its valued customers. UBL wasthe pioneer in introducing Rupee Travelers Cheque facility in Pakistan, as early as 1971. In continuation of the sametradition, UBL in the shape of"Humrah" Rupee Travelers Cheque enhances this facility for the convenience of its


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valued customers by offering denominations up to Rs. 10,000

UBL "Humrah" has been designed keeping in mind, both convenience and security - be it business, property, tradeor personal needs. "Humrah" Rupee Traveler Cheques are the ideal and safest way of carrying cash when travellinganywhere in Pakistan.

Humrah RTC's are now accepted at more than 2000 places such as hotels, shops, real estate agents, jewelers, cardealers, etc and of course at all our UBL branches.

UBL has a 24-Hours customer help-line, providing its customers with round the clocktale-verification of"HAMRAH" travelers cheques.

Salient Features

Absolutely FREE - No Bank Commission, No Excise Duty:

Whatever the value of "Humrah" purchased, no Bank Commission or Excise Duty will becharged

Denominations:

Available in denominations of Rs. 10,000 and Rs. 5,000

Denominations:

At any of the large network of designated UBL Branches, countrywide. Transferable/encashablethrough a single signature

Available to all:

Holding an account with UBL not mandatory for availing this facility

Easily transferable and encashable:

Just dial "Humrah" Hotline UAN for assistance 111-111-825 or contact nearest designated UBLBranch

Special facility of refund:Indicate choice of designated UBL Branch for refund which will be within days only. Mostconvenient while in transit anywhere in Pakistan

Valid until encased:

Use them for a week, month or even years depending on when there's a need for encashment

Exclusive security:

Secured with specially "Coded" printing and"RAIN BOW Effect" for added security.

g) CHARITY AND DONATIONUnited Bank & the Spirit of Good Corporate Citizenship:

As a bank that has always upheld the spirit of giving to its stakeholders, its customers & its society, UBL is now taking a step

further and asking its valued customers to join hands


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with it & help strengthen its role as a corporate citizen.

The corporate social responsibility that UBL has can only be wholeheartedly served when its valued customers come togetherwith the bank in its contribution towards the betterment of society.

The listed below charity organizations have Donations/Zakat accounts with United Bank. You can easily send your donationsthrough UBL Net banking or Click N Remit if you are an expatriate. We strongly recommend visiting the websites of thecharities for complete & comprehensive information.

Charity Introduction Website Send your zakat/donationsSahara For LifeTrust

SAHARA for Life Trust is a registeredtax exempted charity organization strivingfor the betterment and promotion ofhealth and education in remote areas. Thename SAHARA is abbreviation forServices Aimed at Health and Awakeningin Remote Areas.The founder of the Trust is the famoussinger and social worker of Pakistan Mr.Abrar-ul-Haq.

www.saharaforlife.org Sahara Trust Account #: 011-1692-1

Branch: Narowal, Gujranwala

(Branch code No. 0144 )

Sindh Institute ofUrology andTransplantation(SIUT))

SindhInstitute of Urology andTransplantation (SIUT) provides freemedical services to kidney patients fromall over the country and meets theexpenses through donations, zakat and

government grant-in-aid.

SIUT's extensive facilities are fullyequipped with state-of-art equipmentwhich enables it to provide free treatment

related to a vast area of medicine. Thisalso means that many patients who wouldhave to go abroad for costly treatment cannow have it done within the country.

www.siut.sdnpk.org SIUT Account #:100-9375-5

Branch: Baba-e-Urdu Road, Karachi(Branch code No. 0401)

The LaytonRahmatullaBenevolent Trust(LRBT) Free

Eye Care

The Layton Rahmatulla BenevolentTrust (LRBT) was established inDecember 1984 with the primary objectiveof providing free eye-care to those leastable to afford it. The founders felt thatprevention of curable blindness and

treatment of eye diseases among the poorwas one area which required mostattention. LRBT provides free eyetreatment to the poor & underprivilegedcitizens across the Pakistan so that noPakistani would go blind just because hecould not afford the cure.

www.lrbt.org.pk LRBT Free Eye Care Account #:010-4241-4

Branch: Clifton, Karachi(Branch Code No. 0949

Shaukat KhanumMemorial Cancer

Hospital andResearch Centre

Shaukat Khanum Memorial CancerHospital has established itself as a centre

of excellence providing comprehensivecare free of cost to thousands of indigentcancer patients. This hospital was foundedby Imran Khan, one of Pakistan mostillustrious cricketers. As a charitableinstitute, it is funded predominantly fromthe donations of friends & well-wishersfrom around the country and across theworld.

www.shaukatkhanum.org.pkSKMCH & RC Account #: 010-4813-

9

Branch: Opp. Services Hospital,Lahore(Branch Code No. 0959).

Taaleem for AllTrust

Taaleem for All Trust is an initiative toaddress the dismal state of education in

www.taaleemforall.org Taaleem for All Trust Account # :


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Pakistan, aimed specifically towardsaccelerating the spread of primaryeducation in Pakistan through the conceptof non-formal schooling. The Trust has avery wide scope of activities thatcomprises of a comprehensive campaignfor social improvement through public

awareness. The founder of the Trust isthe famous singer of Pakistan Mr. JawadAhmed.

120-0050-4

Branch: Model Town, Lahore(Branch Code No. 0635).

Patients' WelfareAssociation (PWA)

The Largest Student Running Organizationin Pakistan by the Students of Dow

Medical College (DMC), PWA providesnecessary health services like completelyscreened blood and its components onexchange basis, life saving drugs,expensive injections and baselinelaboratory tests to the poor patients ofCivil Hospital Karachi- All Free of Cost.Their T.B. Clinic provides completetreatment along with regular checkup by a

consultant-all free of cost.About 200 patients suffering from the lifethreatening disease of thalassemia areregistered with their Thalassemia follow-up, who is provided blood and Desferol.

http://pwa-chk.org/ PWA Account #: 010-2189-4

Branch: Baba-e-Urdu Road, Karachi(Branch code No. 0401)

PakistanAssociation ofMental Health(PAMH)

Pakistan Association for MentalHealth is a non-profit, non-commercialorganization. It was established in 1965under Dr. S. Haroon Ahmed one of themost senior and respected psychiatrist inthe country. Its services include:Free mental health consultation andevaluation for all ages, psychiatricmedication management, psychological

assessment, counseling andpsychotherapy for individuals andfamilies, dispensing of free psychiatricmedications to needy patients, community

outreach services, training of cliniciansand residents, research on various clinicaland psychosocial issuesand distribution of free psychoeducational literature.

www.pamh.org/ PAMH Account #: 101-2659-2

Branch: Clifton, Karachi (Branch

Code No. 0949)

y COMPETITORSa) MUSLIM COMMERCIAL BANK OF PAKISTANb) STANDARD CHARTERED BANK OF PAKISTANc) ASKRI BANK OF PAKISTANy ORGANISATIONAL STRUCTURE


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SWOT Analysis

i.Strengths :

a) 3rd

largest Bank of Pakistan in term of deposits

b) 2nd largest Privatized Bank of Pakistan

c) UBL offering Customized Products and services aggressively better then its competitors

d) Improved operational efficiency as to its past

e) Courteous Customer service and fast delivery of online and offline services

f)Marvelous Image and Reputation of the bank in the eyes of its customers

g) Extensive Branch network

h) UBL Product positioning is very effective

i) UBL target the segment like salaried person, business people and self employed person

j) UBL product positioning affect the life style of the people as they help

k) 1056 Branches all over Pakistan

l) Stands in the list of Profitable bank in stock exchange

m) Largest number of corporate deals by any bank is Pakistan

n) Overseas Branches

o) Attractive Salaries and incentives for employees

p) Personnel of UBL are very well trained.Majority of employees have many years of experience in banking

sector and are an asset for the bank.

ii. Weaknesses :

a) No standardization in terms of branches some of the branches are very attractive and most of thebranches are not very good like other branches.

b) In some regions, urban areas of Pakistan service of UBL is not good as compared to other privatizedbanks


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c) The application time is also quite lengthy.d) UBL is a step behind in using new technology as compared to other bankse) All branches need orientation for customer dealing.f) Most of the employees are overload with the work and promotion is also not timely.g) Most of employees are experienced and they are not able to deal customers well, adopt new culture

and above all they are unable to use of new technology like computers.

h) No separate training center to train their employeei) Employees are not well dressedj) Workforce is not diversek) Security system in most of the branches is not up to the mark.l) Large and increasing competition.m) High operating costsn) Lack of huge depositsy Opportunities :a) Bank can extend its network in other cities of Pakistan like other 4 remote cities, it would increase

their sales.

b) Proper orientation of employees in all branches can help them to cope up with foreign banksc) By bringing new technology and modern business processes will bring the change and increase their

profitability

Organization

y Organization Chart:The organization design of UBL is Horizontal (which has low hierarchical level). There are different Groups

containing 10 to 12 people which are assigned different tasks to work on each group has its own supervisor

who supervise all employees in its group


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6 HUMAN RESOURCEMANAGEMENT.

y HR Objectives:The objectives are to look out for the well being of all employees of the UBL. Provide leadership and direction

to employees of the company.C

areer Development planning for all employees of the company. Ensurethorough training of nationwide employees. To provide individual employees with orientation on the company

at the time of joining. To provide employees with solutions to their problems.Maintaining data records of all

employees of UBL (Human Resources information System). To evaluate and retain those employees who are

assets to the company.

y UBL HR Plannings and Policies:United Bank Limited follows Business-level/Competitive Strategy (competitive strategy identifies how to build

and strength the businesss long-term competitive position in the market place) because of vast number of its

competitor in the market place. UBL analyze its strengths with weakness and opportunities with threats

to maintain its comparative advantage. The competitive advantage of UBL is based on Differentiation. It

provides different online and offline services to win its customer and periodically analyze the competitive

marketplace to enhance its services at a high level.


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y Attracting MethodologyGenerating requiredHuman Resource policy of UBL is that they attract the current employees by offering

them Promotion, Cash award, increment, bonuses and stock option so keep up and generate external

candidate by offering good salary packages, Career oriented jobs, Accommodations etc

y HR Measuring Method:United Bank Limited uses Scorecard Approach to measure the effectiveness and efficiency ofHR department.

UBL follow the seven steps to measure its HR department. First UBL define its business strategy (discussed

above). Second its outline the companys value chain activates (activities which create value for customers and

related supporting activities). Then it outlines what organizational outcomes (goals and targets) the bank has

to achieve. Then it evaluates the workforce required to achieve the goals. After that UBL devise its HR policies

and practices (what new training is required?). Then it designs the HR scorecard and periodically evaluates the

measurement system.

LEADING

Our mission is to serve all your corporate needs and ensure your full satisfaction through product innovation,

personalized banking, and top notch service.


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The CBG department of UBL defines corporate banking in Pakistan. Amongst the local banks UBL CBG is the

pioneer in providing innovative solutions to its diversified and satisfied customer base. UBLCBG is considered

to be a major player in the financial market of Pakistan.

The Corporate Banking Group focuses on attracting and servicing large portfolio customers. Our forteis providing exemplary customer service using the "Single Window" concept and product superiority.

The Relationship Management team manned by highly qualified individuals from the industry hassteadily expanded our customer base and continues to enhance our cordial relations with our esteemed

clients.

Despite the sluggish economic growth in recent years, UBL outperformed all the other local banks inthe corporate banking sector primarily due to CBG's emphasis on establishing and enhancingrelationships with foreign/local blue chip and middle market customers thereby capturing significant

market share.

UBL's appetite for large exposures coupled with dedicated Structured Finance Unit, and an innovative team ofprofessionals having extensive experience ofCorporate Banking gives it the right platform to succeed in todays

competitive and a demanding environment.

The success ofCBG has been established from the fact that UBL received the 'No.1 Euro money 2000' Best

Local Bank award and recognized it to have out performed all other banks. In year 2000, UBL was also voted as

the best Corporate Bank by the customers of a major foreign bank in a survey. Aggressive marketing combined

with professionalism has led to an increase in UBL's market share with top corporate customers and in some

cases replacing Foreign Banks. Presently, its portfolio includes the quality names in the country, which were

initially confined to foreign banks only.


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