Company Confidential Nokia IT – Ensuring growth, accelerating transformation© 2008 Nokia V1-Filename.ppt / YYYY-MM-DD / Initials1

User Access Improvement Communications Plan

Sampo CollanderAugust 18th, 2010

Company Confidential Nokia IT – Ensuring growth, accelerating transformation

User Access ImprovementOverview • User Access Improvement Deployment

• 1st phase will be Midpoint• Testing of promotion material• Roadshow event at mid November

• 2nd phase is impacting on following locations:• Nokia House, Espoo• Kampa Building, Salo• Hermia, Tampere• Southwood, UK• Peltola, Oulu

• Global Deployment impacting in the 3rd phase:• Ruoholahti, Helsinki• Nokia House 2, Dallas US• Boston, US• Copenhagen, Denmark• Singapore• Tokyo, Japan

• Full scale deployment to these XX sites• Removal of current network points enabling a fully wireless solution• Deployment timescale to impact all sites during Q409

Company Confidential Nokia IT – Ensuring growth, accelerating transformation

User Access Improvement Communications Objectives • To inform Service desk and Service points about the change and provide them troubleshooting guides• To educate, site by site, the end users on the changes• Motivate management about the change• Generate awareness on the impact of this new solution

• Improved wireless local area network (WLAN) coverage and transmission speed• Improved ease of use - no need for SecurID token card or VPN client when connecting from Nokia Offices• Mobility• Cutting the costs by easening the use of VOIP and phone applications

• Education on using the practicalities of this new solution:• Detail on access - location• Dependencies• iPass

• Highlight support and trouble shooting information• Ensure this is clear, user friendly and accessible to all

Company Confidential Nokia IT – Ensuring growth, accelerating transformation

User Access Improvement Communications principles• Service desk will be informed ASAP with technological material, schedule etc• End users in each location will be sent announcement email ten days before and

a reminder before Lobby show or by start of the deploymentTemplates of emails

• Delivery lists by location http://www4.connecting.nokia.com/cdo/identityandacces.nsf/document/ES01T7F5HAY?OpenDocument

• After first deployments articles in News hub, IT News etc promote success and give “heads up” for next locations

• The change will be promoted with a Lobby show, posters, roll-ups and flyers• There will constantly be UAI Intranet and resource e-mail available for further

information

Outlook Item Outlook Item

Company Confidential Nokia IT – Ensuring growth, accelerating transformation

User Access Improvement Communications channels

Channel Timing TargetUser Access Improvements intranet Already created, linked to

notification email. Constant updating essential!

Main repository for all end user support documentation

Notification email to end users in each location

Ten days before, reminder by start of the deployment

Heads up / inform end users of the change

Quick Guide Already created, linked to notification email

Inform end users more detailed

Notification email to Service desk and service points

Ten days before the deployment, troubleshooting material attached

Inform SD and support them

Nokia Newshub article Early November? Inform end users, promote success in Midpoint

Nokia IT News article Mid November? Share lessons learned to IT community

Roadshow November – December Promote the changeBanners etc printed promotional material

November-January Promote the change

Communications kit - Presentation used in lobby show etc

Ten days before the deployment Promote the change, Inform end users more detailed

Company Confidential Nokia IT – Ensuring growth, accelerating transformation

Way to proceed• Deployment and communication proceed location by location on a following way:

1. Information email to all in the location approx 10 days before (template )2. Placing posters to location 1-2 days after the email3. If there is Lobby show in the location, attached posters filled with locations name

and date, printed and placed to location a week before.4. A week prior to Lobby show, attached email to all in location. 5. In the Lobby show there are needed 2 bar tables, a big screen, 2 roll ups, flyers

and at least two persons and 3 laptops. This presentation is to be shown on the screen during the show.

© 2008 Nokia V1-Filename.ppt / YYYY-MM-DD / Initials6

Outlook Item

Adobe Acrobat Document

Microsoft Office PowerPoint 97-2003 Pres

Outlook Item

Company Confidential Nokia IT – Ensuring growth, accelerating transformation

User Access Improvement Deployment and Communications timeline

Mar2010

9

Apr2010

P11

65 7

Feb2010

82

P10

41 3

Jan 2010

P12

5251504948474645

Article about Karaportti pilot in News Hub

Lobby show in Karaportti

Introduction to Service Desk

“Heads up” to inform local end users before the change in Kara

Intranet updated, resource email read and replied

Roadshows running

Info email to end users in Kara

Article about Karaportti pilot in IT News

Success story article about Karaportti pilot in Manager NL

Other locations deployed

= similar actions done in each location accordingly= actions done only once

LS in Nokia HouseLS in Salo

LS in TampereLS in OuluLS in Southwood

LS in New York