3.09 & 4.05 Write internal and external business

correspondence to convey and obtain information effectively.

BUSINESS LETTERS

Types of business letters. There are two overall categories of

business letters: business-to-business, and business-to-customer. Business-to-business: The main purpose

of a typical business letter is to formalize the details that were arrived at in those discussions, and to provide any additional information that was agreed upon.

COMMON BUSINESS TO BUSINESS LETTERS

1. thank you letter

2. introduction letter

3. cover letter

4. financial letter

5. marketing letter

6. sales letter

7. project letter

8. invitation letter

9. employee letter

10. congratulations letter

BUSINESS LETTERS

Business-to-customer: There are many different types of business-to-customer letters. They include: sales and marketing letters, information letters, order acknowledgement letters, order status letters, collection letters, among others.

COMMON BUSINESS TO CUSTOMER LETTERS

1. cover letter

2. customer relations letter

3. financial letter

4. credit letter

5. introduction letter

6. order-status letter

7. sales letter

8. marketing letter

9. announcement letter

10. apology letter

INFORMATIONAL MESSAGES

Define the term informational messages. Communication that transfers specific

information Identify examples of informational

messages used by businesses. New Product(s) Sale Change in business location and/or hours New ownership

INQUIRIESThe inquiry letter is useful when you need information, advice, names, or directions.

Identify occasions when inquiries are written by businesses. To vendors; asking about pricing, availability

and delivery dates Potential customers; asking about what the

company could do to make them customers Current customers; what and when do they

want a product? To ask for more information concerning a

product, service or other information about a product or service that interests us

INQUIRIES

Describe the importance of writing inquiries. Companies or customers often need

information that isn’t readily available Writing the inquiry well can result in the

company getting information it needs

TIMESAVER

Use templates for letters located in WORD

ALWAYS run spell check before you send a letter