Type of Rooms and Room

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ACKNOWLEDGEMENT


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ACKNOWLEDGEMENT

We wish to express our sincere gratitude to En. Azhan Bin Nawi, LecturerCourses Hotel and Lodging Operation ( HH 512 ) , Tourism and Hospitality

Department Of Politeknik Tuanku Syed Sijuddin for providing we an opportunity to do

group assignment work on Front Office Operation and thanks too for guidance and

encouragement in carrying out this assignment successfully.

We also wish to express our gratitude to the Putra Palace Hotel for give co-

operation when in interview period. We not forget to express our gratitude to the

Front Office ManagerMr. Mohd Firdaus Mazlin and Mr. Kamil Zolkipli executive of

sales and marketing for giving the information about the hotel and giving good

explanation about the front offices.

Last but not least we wish to avail ourselves of this opportunity, express a

sense of gratitude and love to our beloved parents for their manual support, strength,

help and for everything to succeed this assignment.


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INTRODUCTION


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INTRODUCTION

We choose the Putra Palace Hotel as our interview hotel because the hotel

rating accord with the demands of 3 star rates hotel. Putra Palace Hotel is a

Standard 3 star rates hotel, that provide basic of accommodation service and food

and beverage outlet.

In other side, the Putra Palace Hotel are near with our institutionPolytechnic ,we needed research the place near with our institution to save the cost

of rent car and another cost .

Another reason we choose it as the place we interview because the Front

Office Manager welcomed us to do the research about their hotel. Putra Palace

Hotel are accord with our require .

This assignment will show about the background of Putra Palace Hotel,

organization chart , type of room that hotel provide, facilities and amenities, and the

job description and specification in this hotel.


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HOTEL BACKGROUD


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Hotel ackgroud

Putra Palace Hotel was opened on February 21, 1993. Thus, it has been

operated near 21 years. Putra Palace Hotel is owned by Perbadanan Ekonomi

Perlis. Until now Putra Palace has change their names for the third times. When

Putra Palace was opened in 1993 their actual name is Fortune Hotel. In 1995 it was

change once again to Penters Traveller. In 1999 Almarhum Tuanku Syed Putra

Jamallulail was give name of Putra Palace Hotel.

Putra Palace Hotel is a Standard 3 star rates hotel. Putra Palace Hotel has 11th

floor which can fit 145 of rooms which include standard rooms, deluxe rooms, triple

rooms, family rooms, suite rooms pent house.

Putra Palace Hotel not only provide accommodation but it also provide halls,

meetings or seminar room rent and wedding ceremony. Putra Palace Hotel is

located at No. 135, Persiaran Jubli Emas, 01000, Kangar, Perlis. It is strategic place

because it has been built in the city so easier the tourist to find it and guest to go

around the city.


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ORGANISATION CHART

OF FRONT OFFICEDEPARTMENT


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Front Office Staff FRONT OFFICE ClerkBellman

Executive Front Office

FRONT OFFICE

MANAGER

ASSISTANT

MANAGER FRONT

OFFICE


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ROOM AND ROOMS

TARIFF


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Type of rooms and rooms tariff

Standard Room

Room rates = RM 188.00

Promotion rates = RM 118.00

Deluxe Room




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Suite Room



Triple Room




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Family Room



Pent House




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Term and Condition

Rates are quoted in Malaysian Ringgit.

All rates are subject to change without prior notice

Extra bed RM 25.00

Rates are inclusive of Buffer Breakfast

Complimentary Daily Local Newspaper

Group Rates are available upon request

Reserved Room will be held until 6.00 p.m unless otherwise stated

Check-in time: 2.00 p.m & Check-out time - 12.00 p.m noon

Extended Check-out time 3.00 p.m (subject to room availability)

Credit & Charge cards accepted : Master Card, Visa, American Express,

Dinner Club & JCB

The rates quoted above are subject to 10% service and 6% government tax.


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FACILITIES AND

AMENITIES PROVIDED

IN HOTEL


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ROOM, FACILITIES AND SERVICES

Facilities

Hotel

24 hour reception

24 hour room service

WiFi

24 hours free internet access

24 hour security

Surau & sejadah

Current package as per request also available

Baby Cot is available upon on request

Laundry service

Ample Free parking lot

Safe deposit boxes and forex services

Airport and jetty transfers

Room

Air-conditional

WiFi in room

Coffee & tea set

Iron & iron board in each room

Extra mattress (as per request)

Sejadah

Mineral water

Minibar (fridge)

Balcony rooms

24 hour room service

Daily housekeeping service

Extra pillow

Daily newspaper


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Writing table

Hair dryer

Fire protection system

CCTV

ROOMS / BANQUET / F&B

Putra Ballroom

on 7th floor

for 100 banquet tables pillarless

Setar Ballroom

on 7th floor

for 40 banquet tables

Seminar Room

On 1st floor.

Datai room ( 100 pax )

Zahir room ( 50 pax )

Nobar room ( 50 pax )

F&B

Western Restaurant ( serve buffet breakfast and dinner )

Chinese Rastaurant ( serve ala-carte local food and fried food )

Separated kitchen for wedding

Coffee house

operation hours ( 7 a.m - 10 a.m ) ( 12.30 p.m - 10 p.m )

ala carte menu


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JOB DESCRIPTION AND

SPECIFICATION


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CONCLUSION OR RECOMMENDATION

As conclusion, after we doing this assignment, that help improve our

knowledge about the front office operation , that also help our improve ourcommunicant with people. For example, when we interview the front office manager

we needed using more formal language to ask the question.

In other side, the Front Office manager also teach us about the skill to study

about the knowledge about front office.

Beside, when doing this assignment, we learn to co-operated to finish the

assignment with successful. We also work at the team to interview the manager, this

let we know about the important of teamwork.

After complete this assignment and some research abut Sentosa Regency

Hotel, we had our recommendation to improvise the star rated hotel and also make

the customers satisfied with their service. Our recommendation is such as to

upgrade their facilities such as swimming pool and gymnasium to increase the star

rated. Other than that, when a customer had an unsatisfied, they should fill the form

and duty officer will care about their problems and give a feedback about their

problems.


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APPENDIX AND

REFERENCE


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Appendix

Figure :Front view of Sentosa Regency Hotel.

Figure : View of Coffee House.


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Figure : Process of interview the Front Office Manager

During the process of interview we had an interview with the front office manager

and had some details about her.

Name : Mohd Firdaus Bin Mazlin

age: 30 years old

status: single

born in : Ipoh , perak

Starts working on Disember 1, 2013. he had started her carrier from F&B staff for 3

years and he just got transferred to front office department and then she had been

promoted to be a front office manager.


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Reference

Internet

- http://www.sentosaregencyhotel.com.my/

- [email protected]

Tel : 04-7330372 / 04-7303999 Fax: 04-7308999

Human source

- Front office manager : Roslinda Binti Mohd Roslan

Type of Rooms and Room

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