tyntec BYOD User Survey 2015

tyntec BYOD User Survey Report | 2015

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Content

Introduction

About the Survey

Key Findings & Insights1. BYOD

2. Employee Habits

3. The Use-Policy Gap

4. Employee Concerns

5. Employee Choice

Implications & Recommendations

Survey Demographics

Page 3

Page 6

Page 8

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Page 27


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Introduction


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Introduction

As a result of the enhanced flexibility and real-time interaction mobile technology offers consumers today, employees now expect the same features and functionalities in their work lives as well.

BYOD has left businesses hyper-dependent on the backs of employee’s mobile devices.


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Introduction

As bring your own device becomes the new norm, a lag in policy development is adding to difficulties in how to harness the power of BYOD-enabled workforce.

Shifting employee attitudes have made BYOD an agenda topic that companies must address, specifically in regards to;

tightening up security,

addressing privacy concerns,

keeping up with rapidly advancing mobile technology,

and adhering to new legal developments

With our international BYOD Survey, “Employees’ Choice for Mobility,” tyntec endeavors to give a voice to the end users who rely on these devices in their personal and professional lives on a daily basis. Thereby pairing user preferences with business requirements for productivity and control.


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About the Survey


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About the Survey

Respondents from SurveyMonkey Audience panels in developed mobile markets

tyntec conducted the BYOD User Survey with SurveyMonkey collecting data of 1,320 respondents from SurveyMonkey Audience panels in the US, UK and Spain between May 16 and May 22, 2015.

Respondents were preselected for their employment status as working at an organization with 500 or more employees, and completed the survey online.


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Key Findings and Insights


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BYOD: The New Norm

Unsurprisingly, the data revealed mobile phone usage is a reality of modern business for most respondents in every market we surveyed. Formal policies aside, the majority of employees use their personal mobile phone for work-related tasks.

Additionally, it’s overwhelmingly common for respondents to continue working on their mobile phone outside of business hours.

BYOD blurs the lines of the normal workday.


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Common Practice: Using Personal Phones Professionally Use of personal mobile phones for work purposes is widespread, with the US (61%) and Spain (69%) showing significantly higher adoption the UK (43%).

Q: Do you use a mobile phone for work-related tasks?

Spain

UK

US

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

49%

30%

49%

20%

13%

12%

4%

9%

5%

27%

48%

34%

Personal Phone Only

Both Personal & Corporate Phone

Corporate Phone Only

Don't Use

Answered question: 1,320 | US: 503; UK: 407; Spain: 410


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Beyond Quitting Time: After-Hour Use on the RiseNearly all employees using mobile phones for work continue to do so during non-business hours in the US (94%), UK (89%) and Spain (95%).

Q: How much do you use a mobile phone for work-related tasks outside of office hours in a week?

Spain

UK

US

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

38%

19%

37%

25%

30%

29%

32%

40%

28%

More than 10 hrs per wk

About 10 hrs per wk

Less than 10 hrs per wk

Don't use

Answered question: 840 | US: 329, UK: 211, Spain: 300


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Employee Habits

To help employers gain a better understanding of mobile usage from a granular level, the survey dug deeper into how employees use their phone for day-to-day work interactions.

Regardless of the channel, the survey found that BYOD employees in all markets rely heavily on their mobile device for both internal and external communication. BYOD use crosses the corporate walls.


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New Device, Familiar Channels

For work, voice and email were the two dominant mobile functions utilized. In the US, accessing email (37%) is the most commonly used function on a mobile device while voice dominated in Spain (51%) and UK (38%).

Q: For work, which mobile function do you use most frequently?

Spain

UK

US

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

32%

35%

37%

52%

39%

33%

7%

22%

24%

8%

4%

5%

Email

Voice

Texting

Accessing AppsOt

Other



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Spain

UK

US

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

26%

52%

39%

3%

6%

4%

67%

32%

52%

4%

10%

5%

Only with col-leagues

Only with cus-tomers

Both colleagues & customers

Don't use

Popular Across All Contacts

The trend is real, BYOD employees in the US (95%), UK (90%) and Spain (96%) overwhelmingly use their personal phones for work-related communication with colleagues and/or customers.

Q: Do you voice-call, text (SMS), IM or video-call your colleagues or customers using your personal mobile phone?

Answered question: 746 | US: 292; UK: 171; Spain: 283


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Use-Policy and Reimbursement

Only a small percentage of respondents reported the existence of a formal BYOD policy at work. This disconnect extends to reimbursement practices as survey results indicated companies largely fail to compensate their employees for work-related mobile phone usage.

The use-policy gap is noticeable across the board.


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Spain

UK

US

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

25%

18%

34%

56%

66%

50%

19%

16%

16%

Yes

No

Don't Know

Corporate BYOD Policy Deficient Across the BoardMost employers do not implement a BYOD policy, with the US faring slightly better (34%) than its peers in the UK (18%) and Spain (25%).

Q: Does your employer have a Bring-Your-Own-Device (BYOD) policy currently in place?



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Spain

UK

US

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

17

20

27

13

14

15

35

21

18

34

43

38 Yes, for both my personal & cor-porate phone

Yes, only for my personal phone

Yes, only for my corporate phone

No

I don't know

Tangled up in Bills: Unreimbursed Expenses

A substantial number of employees do not receive expense reimbursement for work-related usage on their personal mobile phones in the US (38%), UK (43%) and Spain (34%).

Q: Does your employer reimburse you for work-related mobile usage on your mobile phone (either your personal or corporate mobile phone)?

Respondents who use mobile phones for work: 842 | US: 330; UK: 212; Spain:

300


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Employee Concerns

Phones that serve dual purposes–work and personal–have triggered new concerns among employees in BYOD environments. Privacy and reimbursement top the list of apprehensions, despite the widespread use of personal devices.

Without clear guidelines of employee entitlements in BYOD, there’s ambiguity over who’s responsible for work-related usage on phone bills. Additionally, employees worry about the privacy implications of the fuzzy definition between work and personal communications.

Privacy and reimbursement issues worry BYOD users.


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Spain

UK

US

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

14%

25%

20%

28%

27%

17%

29%

23%

22%

21%

16%

25%

8%

9%

15%Not at all concerned

Slightly concerned

Moderately concerned

Very concerned

Extremely concerned

Privacy Concerns Loom Large—Especially in the USUsers are concerned about possible employer access to their private messages—with anxiety higher in the US (62%) than in the UK (48%) and Spain (58%).

Q: How concerned are you about the possibility of having to release both personal and business messages to your employer?



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Reimbursement Worries Run High—Especially in SpainBYOD users are moderately to extremely apprehensive about paying for business usage on their phone bills in the US (62%), UK (54%) and Spain (69%).

Q: How concerned are you about having to pay for business usage out of your own pocket?

Spain

UK

US

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

16%

27%

24%

15%

19%

14%

30%

21%

25%

23%

24%

22%

16%

9%

15%Not at all concerned

Slightly concerned

Moderately concerned

Very concerned

Extremely concerned



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Employee Preferences

Use of personal devices is becoming part of the everyday workflow. Figuring out how to minimize the friction when employees switch between work and personal will require deeper understanding on what BYOD users prefer.

Of the respondents who perform about 50% of work-related tasks with a mobile phone, nearly half showed a strong preference for using one device with two separate phone numbers–for work and personal–to switch between during the course of the workday, instead of the option of carrying two separate devices.

BYOD users prefer to have two separate phone numbers.


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Playing Favorites: Separate Phones/Phone NumbersMost employees using mobile phones for work would rather have separate phone numbers for work and personal use in the US (74%), UK (81%) and Spain (91%).

Q: If given the option to choose just one, which one of the following would you prefer?

Spain

UK

US

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

50%

45%

37%

41%

36%

37%

8%

16%

23%2 separate phones for work & personal

1 phone w/ 2 numbers to switch between

1 phone 1/ 1 number for both work & personal

No mobile phone



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Doubling Up: Accessing 2 Numbers from 1 Phone Gaining PopularityHalf of employees performing about 50% of work-related tasks via mobile phones prefer carrying just 1 phone with 2 numbers instead of carrying 2 separate phones.

Q: How much do you use a mobile phone for work on a daily basis?Q: If given the option to choose just one, which one of the following would you prefer?

Mor

e th

an 5

0% o

f wor

kLe

ss th

an 5

0% o

f wor

k

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

55%

39%

39%

30%

50%

36%

14%

10%

21% 4%2 separate phones for work & personal use

1 phone w/ 2 numbers to switch

1 phone for both

No phone to carry

Answered question: 837 | Use mobile phone for less than 50% of work: 340;

about 50% of work: 253; more than 50% of work: 244


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Implications and Recommendations


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Mobile devices are changing the traditional work culture, where tech-empowered employees dictate when, where, and how they want to work. BYOD is an employee-initiated reality. They seek to remain the arbiters of the work and private aspects of their lives.

Employees decide how they want to work.


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When it comes to BYOD use, employees are in the driver’s seat. So the sooner employers adapt to employee preference, the better the odds they can provide the convenience and privacy protection desired by users.

What does the data say?

Employees want separate professional and personal communication channels.

Employees are concerned about privacy and reimbursement issues.

What does the result mean for employers?

Culture: Employers must acknowledge the need to strike the right balance between business benefits with employee preferences.

Policy: The use-policy gap must be addressed—to protect and empower the users.

Technology: By powering corporate phone apps with SMS and voice-enabled virtual numbers (serving as unique identifiers) from tyntec, employers can provide the control features that employees want while incorporating all work-related communications into their IT governance.



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Survey Demographics


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Survey Demographics

Using SurveyMonkey Audience panels, our May 2015 inquiry yielded over 1,300

respondents across established telecom markets, including the US, UK, and Spain.

Demographically, respondents split nearly evenly along gender lines–51% women–

with the bulk falling in the 25-55 age range and hailing from organizations with a

workforce of 500 or more.

By Country By Gender


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About tyntec

tyntec is a telecom-web convergence company that connects

the immediacy and convenience of telecom with the power

of the Internet. Partnering with operators around the world,

tyntec enables enterprises and Internet brands to power

their applications, authentication, and mission-critical

communications with universal mobile services such as SMS,

voice, and phone numbers in the cloud.

Founded in 2002, tyntec employs over 150 people in six

offices around the globe, serving more than 500 global

businesses, Internet brands and telecom operators.

http://www.tyntec.com/

tyntec BYOD User Survey Report | 2015© 2015 tyntec GmbH. All rights reserved

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Our contact details

For further information, about this study, please contact:

Jean ShinPhone: +49 89 202 451 140E-mail: [email protected]

UK offices:

tyntec Ltd.11 Hope StreetDouglas IM1 1AQIsle of Man

tyntec Ltd.6 St Andrew StreetLondonEC4A 3AE

Germany offices:

tyntec GmbHHofmannstrasse 25-2781379 Munich

tyntec GmbHSemerteichstrasse 54-5644141 Dortmund

Singapore office:

tyntec Pte Ltd51 Goldhill Plaza#11-01/02Singapore 308900

US office:

tyntec Inc. 555 California StreetSuite 4925San Francisco

tyntec BYOD User Survey 2015

Technology

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